ReviewReview

Telephone Conversations

1Doris YANG

CONNECTINGCONNECTING

2Doris YANG

MESSAGEMESSAGE

3Doris YANG

WRONG NUMBERWRONG NUMBER

4Doris YANG

APPOINTMENTAPPOINTMENT

5Doris YANG

FLIGHTSFLIGHTS

6Doris YANG

SPEAKING – Pair WorkSPEAKING – Pair Work

• Work in pairs.

• Student A: Look at the Activity sheet on page 145.

• Student B: look at the Activity sheet on page 150.

Doris YANG 7

UnitUnit 2a2a

Entertaining a Client/Guest

8Doris YANG

Part IPart I

Choosing a restaurant

9Doris YANG

Warmer - Warmer - Pair WorkPair Work

• If you are inviting a new client to dinner, what kind of restaurant will you look for?

• Brainstorm, and list some of your ideas.

10Doris YANG

Reading 1 & SpeakingReading 1 & Speaking

• Read the customer satisfaction form.

• Discuss with your partner: Which three of the criteria are most important for you? Why?

11Doris YANG

ReferencesReferences

• Quality of service: speediness & friendliness &

attentiveness

• Value for money: worthy or not

12Doris YANG

Reading 2 - Reading 2 - AdvertisementAdvertisement

• Read the article individually.

• Find out which of the criteria on the questionnaire are mentioned. Underline relevant words and phrases.

• Check with your partner.

• Location / Value of money / Quality of food / Atmosphere / Comfort / Speed of service

13Doris YANG

Key words and Key words and expressionsexpressions

• sole: being the only one; only • quality food / quality time• at a reasonable price• has proved to be/ proven to be • be popular with sb• alike: in the same or a similar manner • evolve / evolution• interior design• dine: give dinner to; host for dinner

14Doris YANG

• semi-private • mezzanine• pride oneself on sth • flexibility • catering equipment / cater for: to

provide food, services, etc • on an individual basis• wine tasting

Key words and Key words and expressionsexpressions

15Doris YANG

• inn 旅馆 ,饭店• lodge 小旅馆• motel(=motor hotel) 汽车饭店 (旅店 )• budget hotel 经济酒店• single room 单人房 (一张单人床 )• twin room 双人房 (二张单人床 )• double room 双人房 (一张双人床 )

Hotel EnglishHotel English

16Doris YANG

• standard room(SR) 标准间• suite(ss) 套间• Twin Beds Room 两张单人床的双人房 • Low/off season• High/on/peak season

Hotel EnglishHotel English

17Doris YANG

DiscussionDiscussion

• Work in groups of 3-4.

• Which of these following events will Porters be suitable for? Refer to Reading 2 for answers.– an end-of-year office party– an evening with a new client and his/her partner– a corporate event to launch a new product or service– a negotiation for a contract with a new client– an end-of-week meal with small group of colleagues

18Doris YANG

• Porters would seem to be suitable for an end-of-year party or and end-of-week meal as the restaurant is very popular and appears to encourage groups.

• It would also appear suitable for a product launch as the advertisement mentions corporate events and company presentations.

• However, even though the advertisement says the restaurant has semi-private facilities, it might be a better idea to choose a restaurant that is quieter and / or designed to impress for a negotiation or an evening with a new client.

19Doris YANG

Part IIPart II

Making conversation

20Doris YANG

Listening 1Listening 1

• Prediction: Read options A-H and predict what

typical responses would there be. • Listen to five people talk about their

business trips and match each of the five pieces with one of the questions.

• Keys: D B H F A

21Doris YANG

Listening 1Listening 1

• I have to say …• I got stopped at …• Customs / Customs office• I wouldn’t mind living here for a while.• I thought it was pretty good from our point

of view, but I can see that some people might not be happy.

• Get through quite a lot• We are a long way from a decision• … it was a bit too heavy

22Doris YANG

Listening 2Listening 2

• Listen to a conversation.

• Notice how the first speaker encourage conversation?

23Doris YANG

Skill - Skill - Encouraging Encouraging conversationconversation

• Showing your interest/surprise– Wow!– Oh, really? I’m surprised to hear that. – Do you? – No, you don’t!!

• Asking follow-up questions – What do you think of…?– When are you going to …?– How do you feel about…?

• Quoting the speaker’s words in a follow-up question.

24Doris YANG

• Choose one statement on page 21, and develop it into conversations/ extend it to a longer version.

• Use the techniques above.

25Doris YANG

Speaking – Speaking – Developing Developing conversationsconversations

Home AssignmentHome Assignment

• Read the article Training to be entertaining and making it pay on page 24.

Doris YANG 26