revenue strategies for social businesses

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Abhishek Nayak Chinmay Kulkarni Interface2007

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Page 1: Revenue strategies for social businesses

Abhishek NayakChinmay KulkarniInterface2007

Page 2: Revenue strategies for social businesses

•Dotcom bubble burst in 2000-2001. Companies went bust due to lack of proper business models. •Flaw lied in:•Customer base was grown even at losses.•Exit strategy was to go public.•Business strategy aimed at monopolizing market sectors.•In experienced technologists lead companies and enterprises.

The few companies that survived the bust are today iconic and extremely wealthy internet companies. Ex: Google.com, Yahoo.com, AOL.com, Netscape, etc

•Life span was dependant on the burn-rate of Investor’s money.•Most companies never made a single penny in their life span

Page 3: Revenue strategies for social businesses

•Commonly called the Web 2.0“Web 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this: Build applications that harness network effects to get better the more people use them.“ O’Rielly Media

Since 2003, internet is rising, fuelled by better technology and business models.

Page 4: Revenue strategies for social businesses

•Aims at tapping the networking-effects of each segment.•More responsive to user-feedback. Releases in Beta. Upgrades later.•Less dependent on invested capital. Bootstrapping. •Provides limited services for free, not at losses.•Run by experienced business teams, not technologists.•Competitors can co-exist peacefully.

Differences in Business model:

Page 5: Revenue strategies for social businesses

Soon to hit the 10% mark

Page 6: Revenue strategies for social businesses

Increased correspondingly

Page 7: Revenue strategies for social businesses

• There is no generic framework for understanding Web revenue models

• A lot of web entrepreneurs do not come from business backgrounds – no intuitive “feel for numbers”

• The Web is different (more to come)

Page 8: Revenue strategies for social businesses

• A generic framework to understand revenue models of Social Sharing sites on Web

• Generic

–Applicable to most Social Sharing sites

• Framework

–Empirical

–Modular

–Qualitative

Page 9: Revenue strategies for social businesses

• Social Sharing business: an online venture whose success is largely determined by the number of people using the service, and the total amount of resources (such as digital information, photos, etc) shared amongst these. Notable examples include Youtube, orkut.com etc.

Page 10: Revenue strategies for social businesses

• Empirical: So based on actual, live startups• Interviews

– Kavita Iyer, Minglebox.com– Prerna Gupta, yaari.com– Aaron Leevie, box.net– Eduardo Manchon, Panoramio.com– Gill Heiman, Collanos Collaboration Suite– Matt Flannery, Kiva.org– Samir Sood, Samir Sood, Principal – Corporate Development,

Google

– 300 minutes in all!

Page 11: Revenue strategies for social businesses

• Research

– Google Analytics: “Conversion University”

– HBR, Knowledge@Wharton

– IIM-B Management Review

– Other papers

• Analysis

– 50 websites analyzed over different

• Sectors

• Geographies

• Growth phases

Page 12: Revenue strategies for social businesses

• Step 1: Recognizing the Internet is different

– Trivially simple to find substitutes/competitors

– Communication between users and applications is effortless

– Development time (time-to-market) for Internet offerings is very low

– The population of users using the network and the information shared amongst these is increasing significantly

Page 13: Revenue strategies for social businesses

• Most users (around 92%) can effortlessly use search engines such as Google to find competitors of a particular offering. Search on Google typically takes less than 0.75 seconds

• Email and instant messaging have made communication between users trivial. Also Blogs and forums/discussion boards More recently, XML-RPC, RDF, JSON and RSS have made information sharing between websites trivial too. (mashups)

• The typical incubation period of an Internet startup in the US is around 6-8 months (SBA)

• The number of users growing. Year-on-year growth: 23% for the past 3 years The amount of data online is also rising exponentially.

Page 14: Revenue strategies for social businesses

• Pure strategies are those that cannot be described using each other, and a combination of whom can describe most other strategies.

• Very few companies employ only a pure strategy. Combinations are employed.

• Each strategy has its own merits and demerits.

Page 15: Revenue strategies for social businesses
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Porter’s Forces Simplify

Page 17: Revenue strategies for social businesses

• Bargaining power of suppliers near zero: commodities: servers, bandwidth, design workstations

• Bargaining power of buyers zero: No “buyers” (usually a free service)

Page 18: Revenue strategies for social businesses

• Low incremental cost of providing service• Decreases user acquisition cost• Decreases billing cost• Increases referral sales

• Eliminates hassles of guarantees, money-back warranties

• Near standard model, known precedents; less risky

Page 19: Revenue strategies for social businesses

•Entry Barrier•Revenue Generation

•Sustainability

•Scalability•Risk

•Exit Barrier

Page 20: Revenue strategies for social businesses
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•Del.icio.us

•Makemytrip.com

•Google.com

•LinkedIn.com

Page 23: Revenue strategies for social businesses

• Pure strategies seldom work in isolation• Two or more pure strategies MUST be

combined for best results. • Operations SHOULD be split among the

value-maturity matrix, and each part of the business COULD use a single optimal strategy.

Page 24: Revenue strategies for social businesses

•Created by Ludicorp in 2004.•Sold to Yahoo! Inc in 2005 March.•In May 2006, Beta status upgraded to ’Gamma’.

•Commonly described as the world’s best photosharing site.•4 Million plus registered users. Growing at 12% every month.•90 Million photos hosted.

Page 25: Revenue strategies for social businesses

•Features:•Free upload of photos and sharing. Upload limit of 100mb a month.•Premium account has no upload limit.•Tagging of photos and easy search of users and photos.•Communities of users.

•Revenue Sources:•Premium account holders.•Content relevant advertisements.•Printing services provided in collaboration with Target Supermarket Chain.•Collaboration with camera manufacturers.

Page 26: Revenue strategies for social businesses

• More quantitative

• More rigorous

• Apart from Revenue strategy, look at other areas of business too

Page 27: Revenue strategies for social businesses

• An attempt to simplify revenue strategies into four distinct types.

• Each strategy has its own shortcomings and advantages

• it is best that every manager studies and decides which combination of strategies best fit his business.

Page 28: Revenue strategies for social businesses

Questions?