revenue protection initiatives to reduce losses and ... municipal managers... · revenue protection...
TRANSCRIPT
Revenue Protection Initiatives to Reduce Losses and
Improve Municipal Cash Flow
Presented by: Rens Bindeman Technical Advisor (SARPA)
SOUTHERN AFRICAN REVENUE PROTECTION ASSOCIATION
GOAL OF PRESENTATION
• IntroductiontotheAssociation-SARPA
• FocusonBestPracticesandChallenges
• ProposalonNonTechnicalLossreduction
• CallforAssistancefromSALGA
REVENUE PROTECTION ASSOCIATIONS
Ø IURPA - International Revenue Protection Association
Ø SARPA - Southern African Revenue Protection Association
Ø ARPA - Proposed African Revenue Protection Association
SARPA was established in 1997 by Eskom, AMEU and IMFO (SALGA on Exec)
SHORTFALLS
• Smaller Munics do not have dedicated Revenue Protection trained staff
• Municipalities / Metros do not have Revenue Protection Operational budget
• Estimated R9.2 billion electricity losses for 2017/18 !
• NOTE: Dedicated RP Sections can recover billions
ILLEGALCONSUMPTION
IllegalConnectionsbyUnknownConsumers
FRAUDULANTACTSMeterTamperingUnsafeLeadsDatafraudCorruption
ERRORSInaccuraterecordingofconsumptionInaccuratecustomeraccountdataMeteringfaults
FACTORS THAT IMPACT NON TECHNICAL LOSSES
• Lackofpunitiveaction-Bylaws
• Syndicateactivities
• Indigenttariff• Norevenueprotectionsection/budget
• Lackofspecialization
InfluenceFactors
Our Approach
6
ArrestUpwardLossesTrend
ReduceLosses
EnsureSustainability
ExecuteRemedial&RecoveryActions
AuditDataMeter
Installations
DeployMaintain
ImplementBestFit
TechnologySolutions
Communicate / Educate / Behaviour Change Communications
Strategic Objective
Focus Areas 1 2
5
43
IMPORTANT BEST PRACTICES
• StartingandTrainingupaRPunit• Auditingofmeters• RemedialActions• DataAnalysis• RevenueRecoveryProcesses• MDMeterRecertificationprocesses• RevenueLossForum
CHALLENGES
• Notamperproofmeterkiosks• Staffareendangered• Enemywithin-“doitrightthefirsttime”• Dealingwith80/20principle• Automaticswitch-offsolutionsneeded• Culturalandbehaviouralchangesarerequired• Politicalbuy-inwithawarenesscampaigns• Lackofexpertizetokeepabreastoftechnologyandnewtamper/theftmethods
RISKS OF OUTSOURCING SERVICES
Thequestionis“shouldweoutsourcecertainaspects
ofourrevenuelossprocessesornot?
Wethinkthetimehascometotakebackthecontrolsofourrevenuegenerationprocessesandratherteachandenableourownemployeestoperformsuchtasks
SELF FUNDING INITIATIVE
ExperiencehasshownthatUtilitieswhoinitiatededicatedRevenueProtectionSectionssoonfindthattheseunitsbecomeself-fundingandwithinaperiodofaslittleas2yearscanclawbacksignificantlostrevenuefortheUtility.Furthermore,oneshouldnotforgetthatauditedandreinstatedinstallationareonceagainthecashregisteroftheutility.
REVENUE PROTECTION UNIT
Importantissuesareasfollows:-
1. Sizeoftheunit(1staffper5000consumers)2. KnowledgeLevelsofindividuals(thinkoutofbox)3. Specializedmembers(RR,Data,Investigations)4. IntegrationwithotherDepartments(RLF)5. Rapidresponseteams(resourcedandtrained)6. ExcellentliaisonwithLawEnforcement7. NeedforaChampion
FOCUS POINTS
• AllactionstoreducelossesshouldbeDataDrivenOperations
• TopLevelManagementsupportandinvolvementisalsoveryimportant,asRevenueProtectionOfficialsneedallthesupporttheycanget
• FocusonLargePowerUsersfirst
• Trainingofstaffveryimportant
Courseswasspecificallydesignedtofocusonelectricity,waterfinanceorlawenforcementissuesandcanbe
presentedalsoinworkshopformat
v Revenue Protection Basic Course v Revenue Protection Management Course
v Revenue Protection Sensitizing Course
v Revenue Protection Advance Corse
v Infrastructure Theft and Vandalism course
SARPAmembersget2daysfreefacilitation
MEMBERSHIP TRAINING
Ø TheSARPARevenueRecoveryProjecthasbeenrelaunchedtoaidailingMunicipalities
Ø Duringseveralsuccessfulinteractionswiththerole-playersandPilotSitesitbecameclearthatwewouldneedthefullsupportoftheCFO’stomakethiswork
Ø DuringinteractionswithCIGFARO.Executivemembersindicatedsupportforsuchaninitiative.
Ø “SelfAssessmentToolkit”forthewebisunderdevelopment.andtheprocesswillbeincludedintoNRS055(RevenueProtectionGuideline)
REVENUE RECOVERY INITIATIVES
Ø NationalOperationalCommittee(NOC)chairedbytheHawksarewellunderway.SARPAtoassistingincallingameetingtogetprivatecompaniestoshareintelligence.
Ø ProvincialOperationalCommittees(POC)SARPArecentlykickstartedforumsinFreestate,KZNandWesternCape.
Ø InfrastructureCrimeForum(ICF)(Externalroleplayers)isrequiredtosignNFMCCCTermsofReferenceSARPAincluded
Ø CriminalMattersAmendmentAct18of2015Allocationofa“SAPSCrimeCode”.(3200)
INFRASTRUCTURE CRIMES
NERSA LICENCE AGREEMENT PROPOSAL
• 6%ofoperationalincometobeusedtoreducetechnicallosses–nothingfornon-technicallosses
• MunicipalitiesmustprovidebudgetforRPactivitytoreducenon-technicallosses
• NotalicencerequirementandCFO’smustprovidebudgetwithreducedincomeandcashflow
• SARPArecommendsthataminimumof1-2%ofoperationalelectricityincomebeusedtofundRPoperationsuntiltheNationalstandardof9%electricitylossesisachieved
REMINDER - NEXT STEPS
1) Managementtobecomeknowledgeableaboutthenontechnical
lossproblemandstartaRPUnit/LossReductionForum
2) ParticipationofMunicipalstaffinSARPAmeetings/training/revenuerecoverysessions.
3) TakepartinInfrastructureCrimeForumsbetweenLEAandIndustryroleplayersandsupplystatisticsonlossestoSAPS
4) “Roadshow”bykeyroleplayerstosensitizeMunicipalities
CONCLUSION • InconclusionitmustbementionedhowtheentireRevenueProtectionconcepthasdevelopedinthepast20yearsandhasnowreachedanewlevelofexpertise,whichhasresultedintheneedforthoseinvolvedinsuchactionstogotothenextlevelofspecialization.
• Thishascomeaboutduetothefasttrackingofthetechnologydevelopmentprocessofmeteringworldwide.ThishastriggeredtheServiceproviderstocapturethemarketandofferallkindofpackagesandwonderfulsolutions.