return to main ip telephony / voice over ip implementation and the rfp process dean leung director...
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IP Telephony / Voice Over IP Implementation and the RFP ProcessDean Leung
Director of Information TechnologyDavis & Co.
Warren Jones
Chief Information OfficerPillsbury Winthrop Shaw Pittman LLP
ILTA 2007
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Agenda
1.Two roads to IP Telephony
2.Defining requirements
3.Finding Providers
4.Selection
5.Management Approval
6.Contracting
7. Implementation
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Pillsbury’s Road
Hosted Voice as a Service (VAS)
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Pillsbury’s Telecom / Multimedia Environment
Handsets 2600
Employees / Partners 1800
U.S. locations 11
Long Distance > 500K min
Interoffice > 100K min
Voice / Web Conferencing ~ 200K min
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IPT Requirements
Minimum Computational RequirementSingle voicemail systemIntegrated web / voice conferencingImproved mobilityDon’t build what you can buy
Don’t inventCarrier Grade Reliability
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Minimum Computational requirement (MCR)
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Cost Factors
PBX/MCS equipment IP WAN Local and long distance Routers, switches, batteriesHandset, wiring, closet equipmentIP routing design / optimizationVoIP management infrastructureMulti-media desktop software
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Options Considered
1.IP Centrex
2.Hosted Voice as a Service (VAS)
3.Managed Service
4.Customer Premise Equipment - a.k.a Purchased
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Providers
Best sourcesILTA
Peer Conversations
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Selection
InformalDue to cost & quality requirements list was reduced to three very quicklyRequirements grew as our knowledge grew
One “survivor” after pilot and detailed planningKept process competitive until endClient considerations
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Requirements Walk-Thru
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Service OptionsIP Centrex Hosted Managed Purchased
handsets - NoIP routing - NoPBX - YesIP WAN - NoVoIP Management - n/aDesktop - NoLong Distance - NoEconomy - Yes
handsets - OptIP routing - OptPBX - YesIP WAN - OptVoIP Quality Management - YesDesktop - YesLong Distance - YesEconomy - Yes
handsets - OptIP routing - OptPBX - YesIP WAN - OptVoIP Management - OptDesktop - OptLong Distance - OptEconomy - Possible
handsets - OptIP routing - OptPBX - OptIP WAN - OptVoIP Management - OptDesktop - OptLong Distance - OptEconomy - Possible
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Hosted Strengths
Complete Core productVoice, Conferencing, handsets, Multi-media
Clear Focus on Solutionevery firm is different
Multiple Solution Options
Feels like a custom product
Efficient Business designentire process thought out once
Design for scale economy
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Hosted Strengths
Contracting - nearly every component is part of a single contract
Simpler service level agreements
Easier to link performance of many related components
SupportOne company to call if phones don’t work
Vendor tuned to the midsize business / law firm
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Management Approval
Executive summary of goals and optionsHigh level results matrixDetailed cost analysis
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Lessons Learned
Dial-tone is complexThe system is only as strong as its weakest linkExpect a quality implementation will take lots of timeChoose an implementation partner you can trust and feel comfortable working with
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Questions ?
IPT Implementation and the RFP Process
Dean LeungDirector of Information TechnologyDavis & Co.
Warren JonesChief Information OfficerPillsbury Winthrop Shaw Pittman LLP
Blogswww.wjones.com