reth!nk · father to son this is a fictional story. lagarda, smarting, and all associated...

•A Magazine by

itelli§ence

From Fatherto Son• 4

Support forthe Shift• 7

A SweepingTransformation • 9

•A Magazine by

itelli§ence




•A Magazine by

itelli§ence




•A Magazine by

itelli§ence




•A Magazine by

itelli§ence




• elllgence

?Reth!nk

From Father to Son • 4

A Magazine by

Support for the Shift • 7

A Sweeping Transformation • 9

LaGarda Runs SAP S/4HANARealistic impacts in one entire story

FOREWORD

The Future Is Now.Everyone is talking about digital transformation, but

very little is said about how and why individual

businesses actually apply it. The reason? Organi zations

don’t want to reveal their secrets to future success and

allow the competition to jump on the bandwagon.

That’s why we at itelligence have decided to bring you

the story of LaGarda: a fictional Italian family business

that has significantly improved its performance,

flexibility, customer centricity, and reach.

This brochure describes the gradual transition of a

wholesale espresso machine manufacturer from its

beginnings to the digital age. The road to success of

this fictitious, but very realistic company, is paved

by hard work, smart management, and its strategic

decision to implement SAP S/4HANA. This is the

next generation business suite, designed by SAP to

help companies from any industry run simple and

thrive in the digital economy. It enables them to

adapt and reinvent business models, value chains,

and integrated processes more easily and flexibly

than ever before.

itelligence works with thousands of businesses

worldwide on projects like this. Many of them are

highly innovative and industry-leading small and

medium-sized enterprises — just like LaGarda. We

strongly believe in the solutions that we recommend

and help to implement. So it comes as no surprise

that we use SAP S/4 HANA for our own business.

Our goal is to keep our customers ahead of the curve.

Although this is a hypothetical scenario, it is based

on real-life experience from a wide variety of customer

projects. Using real best practices, management

strategies, and business metrics, we aim to show you

the unique possibilities of the digital age. It’s not just

a story about a family business: It is a story about

the future of any business. Get inspired, rethink, and

future-proof your business now. There’s never been

a better time.

TABLE OF CONTENTS

From Father to Son • 4

Propelling a Traditional

Business into the Digital Age • 5

Support for the Shift • 7

A Sweeping Transformation • 9

A Concluding Statement from itelligence • 14

4

The Story of LaGarda through the Eyes of

Pietro Garciello

THE HISTORY

From Father to Son

This is a fictional story. LaGarda, SmartIng, and all associated characters are fictitious. Any resemblance to real persons

or companies is purely coincidental.

The smell of freshly ground coffee beans and the sound of steam rushing through copper pipes — to this day, these sensations still conjure up memories of my childhood in Milan.

I witnessed the growth of my parents’ business during the late

1960s, as my father purchased a production plant to deal with

rising demand. A lot has happened since then: The business

con tinues to grow, and the market continues to evolve.

I was still young when I entered the business in 1980, shortly

after we had opened the Pamplona factory — our first subsidiary

on foreign soil. The pace of the market had grown to become too

much for my parents, but I was keen to carry on the family legacy.

As I recall, we only had two PCs to help us with accounting back

then. It was my responsibility to move with the times and create

an IT framework that would take our enterprise forward in an

increasingly globalized world.

By the time I had grown into my role of CEO, competition was

really heating up. The business world had changed completely

by the 1990s, and our basic ERP and finance solutions were

quickly becoming obsolete. Globalization meant that we

were competing with other manufacturers around the world.

We needed to become faster, better, and more agile. So I

decided it was high time for an IT department.

Since then, we’ve never looked back. From the mid-2000s we

have worked with SAP solutions to help us establish seamless

processes within the business. From supply chain management

to delivery and customer service, we wouldn’t be where we are

today without an effective IT strategy. This is a view shared by our

CIO, Loredana, and my son Salvatore, to whom I handed control

of the business in 2014. LaGarda’s present vision is to flawlessly

merge innovation with our rich tradition.

I therefore firmly believe IT to be the backbone for success in

this day and age: We must embrace innovations if we are to stay

ahead of the competition.

– Pietro Garciello, former CEO of LaGarda

THE FOUNDERS OF LAGARDA: PIETRO‘S PARENTS,

MARIO AND ANTONELLA GARCIELLO

THE OLD PIAGGIO APE

5 •INTERVIEW WITH SALVATORE GARCIELLO

Propelling a Traditional Businessinto the Digital Age

From a small workshop in Milan to afull-fledgeddigital enterprise in four countries. LaGarda hascome a long way since its humble beginnings back

in 1957. Now, the family-run B2B company is

entering its third generation. We spoke to CEO

Salvatore Garciello, grandson offounders Mario andAntonella, about transforming the company forsuccess in the digital era.

Mr. Garciello, in 2014 you followed in your father'sfootsteps and took over the family enterprise. Whatwas the situation at LaGarda at that time?Salvatore Garciello • I'd say we were doing fine, butbusiness was beginning to slow down just a bit. My

father, Pietro, had done a good job of maintainingsteady growth, but the demands of the market werechanging more rapidly than before.

To maintain and expandour market share, we hadto adapt our businessmodel.

For example, more and more of our customers -specialist retailers and wholesalers - started toenquire about customized espresso machines. Theywanted unique sets of features, corporate branding,

and so on. For us, that meant we had to adopt a 'batchof one' approach, and that's just the tip of the iceberg.In order to avoid losing our market share, I realizedthat we had to act quickly and adapt our businessmodel.

Acquiring German tech startup Smarting just a fewshort months after taking the helm at LaGarda wasone of you first decisions.SG • That's right. One of my ideas to provide ourwholesale customers with improved service was to fit

our espresso machines with sensors to monitor thecondition of components. Smarting employees areexperts in the development of smart devices, so inacquiring them, I saw the perfect opportunity to ringin a new chapter in LaGarda's history. But in orderto offer smart machines that can be monitored andconfigured remotely, we needed a way to map andadapt all of our processes more efficiently.

What other market challenges have you faced?SG • Buying behavior has changed dramatically, and

not just in the consumer sector. Our customers aremainly specialist retailers and distributors, and theyplace orders in-store, online, and even via smartphone.Remaining competitive means offering productsthrough all channels. Despite our success, we can'tafford to rest on our laurels - new ideas and innovationsneed to be adopted as quickly as possible.

Therefore, the challenge was to shorten ourinnovation cycles and simplify our business processesto adapt more quickly to constantly changing

































































•

•

•

•

•

•

For example, more and more of our customers —

specialist retailers and wholesalers — started to

enquire about customized espresso machines. They

wanted unique sets of features, corporate branding,

5INTERVIEW WITH SALVATORE GARCIELLO

Propelling a Traditional Business into the Digital Age

From a small workshop in Milan to a full-fledged digital enterprise in four countries. LaGarda has come a long way since its humble beginnings back in 1957. Now, the family-run B2B company is entering its third generation. We spoke to CEO Salvatore Garciello, grandson of founders Mario and Antonella, about trans forming the company for success in the digital era.

Mr. Garciello, in 2014 you followed in your father’s

footsteps and took over the family enterprise. What

was the situation at LaGarda at that time?

Salvatore Garciello I’d say we were doing fine, but

business was beginning to slow down just a bit. My

father, Pietro, had done a good job of maintaining

steady growth, but the demands of the market were

changing more rapidly than before.

To maintain and expand our market share, we had to adapt our business model.

PIETRO GARCIELLO WITH HIS SON SALVATORE

and so on. For us, that meant we had to adopt a ‘batch

of one’ approach, and that’s just the tip of the iceberg.

In order to avoid losing our market share, I realized

that we had to act quickly and adapt our business

model.

Acquiring German tech startup SmartIng just a few

short months after taking the helm at LaGarda was

one of you first decisions.

SG That’s right. One of my ideas to provide our

wholesale customers with improved service was to fit

our espresso machines with sensors to monitor the

condition of components. SmartIng employees are

experts in the development of smart devices, so in

acquiring them, I saw the perfect opportunity to ring

in a new chapter in LaGarda’s history. But in order

to offer smart machines that can be monitored and

configured remotely, we needed a way to map and

adapt all of our processes more efficiently.

What other market challenges have you faced?

SG Buying behavior has changed dramatically, and

not just in the consumer sector. Our customers are

mainly specialist retailers and distributors, and they

place orders in-store, online, and even via smart phone.

Remaining competitive means offering products

through all channels. Despite our success, we can’t

afford to rest on our laurels — new ideas and inno vations

need to be adopted as quickly as possible.

Therefore, the challenge was to shorten our

inno vation cycles and simplify our business processes

to adapt more quickly to constantly changing

SAP S/4HANA facilitates decision making.

I know right away how much resources need

to be invested in a new idea and how much

profit it will return.

Berlin-based tech startup founded in 2012

Specializes in smart devices and components

Acquired by LaGarda in 2014

Developed sensors to monitor the condition of components in LaGarda espresso machines and web apps for end users to configuremachines

SMARTING

A Smart Decision

demands. This meant either scaling up our existing

ERP systems or striking out in a new direction.

Why did you opt to switch to SAP S/4HANA?

SG We’ve always followed long-term goals at

LaGarda, so our decision to choose SAP S/4HANA

was a strategic one. First, to assess our options,

I attended a Value Discovery Workshop with our CIO.

This gave us a chance to compare our business

processes with various ‘what if’ scenarios. We found

that, while updating our existing systems would

be more cost-effective in the short term, the move

to SAP S/4HANA would benefit us in the long term.

We saw plenty of potential to simplify our processes

in all lines of business.

How has it affected your business?

SG Well, first of all, we now boast new products

and services, such as smart espresso machines and

predictive maintenance. This makes our customers

happier and enables us to drive new profits and

revenues. Another major advantage is that SAP

S/4HANA provides us with a single source of truth,

so we no longer have any aggregates, indices, or

duplicated data. This makes it much easier for us to

quickly access the data we need — and we can count on

it being reliable and up-to-date, too. But what has

been a particular highlight for my management team

and me is how it has facilitated decision making.

For example, I know right away how much resources

need to be invested in a new idea, and how much

profit it will return so we can assess whether it’s

worthwhile or not.

Can you give us any examples of this?

SG Sure. Just recently we were planning to launch

a LaGarda espresso bean brand. But before throwing

money at the idea, we were able to run real-time

simulations based on our company data. The insights

this generated showed us that it wouldn’t have been

very profitable in the end, so we scrapped the idea.

If only this had been possible ten years ago, my father

might not have invested in LaGarda Christmas coffee

mugs! [laughs]

In what other ways has SAP S/4HANA shaped your

business model?

SG We ran several analytical reports and one of

them revealed to us that our service response times

were far too long. So, we decided to introduce a

LaGarda service network. Basically, the idea is that

self-employed service engineers can take online

exams to become “Certified LaGarda Service Partners.”

Then, once they have qualified, they receive

maintenance or repair jobs through our network.

This has significantly improved our after-sales

service and increased customer satisfaction. Our

service network is just one of many examples of

how SAP S/4HANA helps us gain a competitive edge.

We also integrate customer feedback through social

media directly with our R&D department. Basically,

we can now do things that our competitors can’t:

Adopting innovations and reshaping our business

model more quickly and cost-effectively, for example.

That’s how we are reaping the benefits of the digital

transformation.

What has been the main advantage of running

SAP S/4HANA?

SG SAP S/4HANA drives instant value across all

lines of business because it enables us to adapt or

reinvent our business model any way we want to —

more easily and flexibly than ever before. Now, our

business can move with the times and capitalize on

important trends related to the Internet of Things.

And the result is that we can exceed our customers’

expectations and work profitably — no matter how

complex or specific their requirements may be.

This is a fictional story. LaGarda, SmartIng, and all associated characters are fictitious. Any resemblance to real persons or companies is purely coincidental.

Nativeint ?Vegration fiOr hybrid

scena,·105

IMPLEMENTING SAP S/4HANA

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Support for the ShiftThe roadmap from where a company's ERPlandscape is today to where it needs to go toachieve maximum business value will vary. SAP

S/4 HANA offers many possibilities. LaGarda'sjourney began with a Value Discovery Workshopattended by itelligence consultants. After that,things quickly gathered pace...

SAP S/4HANA removes technological barriers andhelps companies to manage complexity and runsimple throughout the digital value chain. And to give

businesses a wide range of options, there are threedeployment options for SAPS/4HANA: on-premises,cloud, and hybrid. But which is the right choice'

LaGarda looked to SAP partner itelligence for advice."They have extensive expertise in this new generationof ERP," explains LaGarda's CIO Loredana Albiona.During the Value Discovery Workshop, the core businesspractices and processes of the company were analyzedand benchmarked against what-if scenarios. itelligencehelped LaGarda to discover numerous possibilitiesto simplify its processes and differentiate itself fromcompetitors.

"Sure, compared to our other option - updatingall of our systems to SAP ERP 7 - the investment andeffort required to switch to SAP S/4HANA were higherin the short term. But our strategic decision will pay offin the long run. With SAPS/4HANA, we will be able to

act and react significantly faster than other companies,"

says Loredana Albiona.

A Split Setup

The implementation project itself started with

an exploration phase. LaGarda's Management andIT team set up a strategy and roadmap to identifythe best migration path. Then, based on theseconsiderations, they developed a technical architecture

concept and a migration plan.

LaGarda's management decided to implement SAP

S/4HANA as a hybrid solution. Today, itelligence hoststhe core ERP system, while other innovative applicationsand services are accessed from the SAP cloud. Theseinclude Ariba for procurement, SuccessFactors forHR Management, and SAP Lumira for self-service


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Support for the ShiftThe roadmap from where a company’s ERP land scape is today to where it needs to go to achieve maximum business value will vary. SAP S/4 HANA offers many possibilities. LaGarda’s journey began with a Value Discovery Workshop attended by itelligence consultants. After that, things quickly gathered pace…

SAP S/4HANA removes technological barriers and

helps companies to manage complexity and run

simple throughout the digital value chain. And to give

businesses a wide range of options, there are three

deployment options for SAP S/4HANA: on-premises,

cloud, and hybrid. But which is the right choice?

LaGarda looked to SAP partner itelligence for advice.

“They have extensive expertise in this new gene ration

of ERP,” explains LaGarda’s CIO Loredana Albiona.

During the Value Discovery Workshop, the core business

practices and processes of the company were analyzed

and benchmarked against what-if scenarios. itelligence

helped LaGarda to discover numerous possibilities

to simplify its processes and differentiate itself from

competitors.

“Sure, compared to our other option — updating

all of our systems to SAP ERP 7 — the investment and

effort required to switch to SAP S/4HANA were higher

in the short term. But our strategic decision will pay off

in the long run. With SAP S/4HANA, we will be able to

act and react significantly faster than other companies,”


A Split Setup


an exploration phase. LaGarda’s Management and

IT team set up a strategy and roadmap to identify

the best migration path. Then, based on these

considerations, they developed a technical architecture


LaGarda’s management decided to implement SAP

S/4HANA as a hybrid solution. Today, itelligence hosts

the core ERP system, while other innovative applications

and services are accessed from the SAP cloud. These

include Ariba for procurement, SuccessFactors for

HR Management, and SAP Lumira for self-service

SAP S/4HANA AT A GLANCE

-90%

• 8

reporting and data visualization. The cloud-based tools

are modular, and LaGarda can add new licences astheir business grows. Updates and new functions areimplemented automatically, without any effort fromLaGarda's internal IT specialists.

The main reason for this split setup was LaGarda'sformer heterogeneous system landscape, with threedifferent SAP ERP instances: one at the Milanheadquarters, one at the production plant in Pamplona,and one at the US sales office in Chicago. Furthermore,the Berlin-based software company, which LaGarda

has just recently acquired, was using a third-partysystem.

Transforming the Landscape

In order to ensure a smooth transition, itelligenceput the SAP Activate methodology in place. lt builds

on best practices and proven principles for all phasesof migration, integration, and configuration of SAP

S/4HANA. The methodology considers three differentstarting points - new implementation, systemconversion, and landscape transformation - and italso delivers ready-to-run business processes.

reengineer procedures based on ready-to-run business

processes and reference solutions delivered by SAP.

"We are well on track and confident we'll complete ourmission as planned," says Loredana Albiona.

Tacl<Ling New BusinessRequirements

LaGarda's decision to switch to SAP S/4HANA has made

a considerable impact on the system landscape. Thedata footprint was reduced by 90 %, and in-memorycomputing has accelerated processing to near real-time.This means that working with larger sets of data in onesystem (i e. ERP, CRM, SRM, and PLM on a singledatabase) is no longer a challenge.

While the core ERP functionalities are hosted byitelligence, new tools and software are accessiblethrough the cloud. "Employees in every line of business

can now work more flexibly and carry out most taskswithout the need of the IT department. Self-service

functionality has significantlyreduced helpdesk tickets," saysLaGarda's CIO.

maintenance tasks or carryout update procedures. The CIO's relatively small teamof IT experts has gained time to tackle new businessrequirements. "Once our management detects a newmarket opportunity, we're there to evaluate, expand,and execute their ideas. We can achieve so much morewith less effort. Above all, we have a clearer insightinto how well we are actually performing as a business,"summarizes Loredana Albiona.

The landscape transformation scenario enabledLaGarda to consolidate its disparate systems onto theSAPS/4HANA platform. Special tools from SAP provided

all the necessary capabilities for data extraction,transformation, and loading. Business processes andshared master data were harmonized and consolidated

step by step. The single entities got carved out andmoved to SAP S/4HANA. In this way, LaGarda was able

to continue its business throughout the project withoutmajor disruption and move gradually to the newbusiness suite.

The newly acquired Berlin site is also part of thispredefined transformation approach and is already

switching from its third-party system to SAP

S/4HANA. LaGarda and itelligence have started to

Reduceddata foot

print_.,,.,,,.

The simplified landscapehosted by itelligence hasfreed up internal IT resources:LaGarda no longer has toperform system and data

-90%

• 8


























Reduceddata foot

print_.,,.,,,.


-90%

• 8


























Reduceddata foot

print_.,,.,,,.


-90%

• 8


























Reduceddata foot

print_.,,.,,,.


-90%

• 8


























Reduceddata foot

print_.,,.,,,.


•

•

•

•

•

•



“We are well on track and confident we’ll complete our

mission as planned,” says Loredana Albiona.

Tackling New Business Requirements

LaGarda’s decision to switch to SAP S/4HANA has made

a considerable impact on the system landscape. The

data footprint was reduced by 90 %, and in-memory

computing has accelerated processing to near real-time.

This means that working with larger sets of data in one

system (i.e. ERP, CRM, SRM, and PLM on a single

database) is no longer a challenge.

While the core ERP functionalities are hosted by

itelligence, new tools and software are accessible

through the cloud. “Employees in every line of business

can now work more flexibly and carry out most tasks

without the need of the IT department. Self-service

functionality has signi ficantly

reduced helpdesk tickets,” says

LaGarda’s CIO.

The simplified landscape

hosted by itelligence has

freed up internal IT resources:

LaGarda no longer has to

perform system and data

maintenance tasks or carry

out update procedures. The CIO’s relatively small team

of IT experts has gained time to tackle new business

requirements. “Once our management detects a new

market opportunity, we’re there to evaluate, expand,

and execute their ideas. We can achieve so much more

with less effort. Above all, we have a clearer insight

into how well we are actually performing as a business,”

summarizes Loredana Albiona.

8


are modular, and LaGarda can add new licences as

their business grows. Updates and new functions are

implemented automatically, without any effort from

LaGarda’s internal IT specialists.

The main reason for this split setup was LaGarda’s

former heterogeneous system landscape, with three

different SAP ERP instances: one at the Milan

head quarters, one at the production plant in Pamplona,

and one at the US sales office in Chicago. Furthermore,

the Berlin-based software company, which LaGarda

has just recently acquired, was using a third-party

system.


In order to ensure a smooth transition, itelligence

put the SAP Activate methodology in place. It builds

on best practices and proven principles for all phases

of migration, integration, and configuration of SAP

S/4HANA. The methodology considers three different

starting points — new implementation, system

conversion, and landscape transformation — and it

also delivers ready-to-run business processes.

The landscape transformation scenario enabled

LaGarda to consolidate its disparate systems onto the

SAP S/4HANA platform. Special tools from SAP provided

all the necessary capabilities for data extraction,

transformation, and loading. Business processes and

shared master data were harmonized and consolidated

step by step. The single entities got carved out and

moved to SAP S/4HANA. In this way, LaGarda was able

to continue its business throughout the project without

major disruption and move gradually to the new

business suite.

The newly acquired Berlin site is also part of this

pre defined transformation approach and is already



LaGarda had two strategic options: Updating its existing

SAP systems or migrating to SAP S/4HANA. It was a

tough decision for CIO Loredana Albiona: “Our most

important criteria were long-term business value

and, of course, cost,” she explains.

STATEMENT

The CIO Perspective

* Fictional KPI based on itelligence project experience This is a fictional story. LaGarda, SmartIng, and all associated characters are fictitious. Any resemblance to real persons or companies is purely coincidental.

The SAP Total Cost of Ownership (TCO) calculator

assisted in the decision-making process. The tool

indicated that implementing SAP S/4HANA would

involve higher short-term investments. However,

in the long term it would have proven more costly if

LaGarda had opted to update its existing SAP systems.

“That’s why we decided to do the job properly right

from the start and chose the future-proof

option,” says Albiona.

-90%Reduced data foot

print

Finance andControlling

Purchasing,Production and

Logistics

The family-owned company has undergone a truedigital transformation with SAP S/4HANA - fromfinance, purchasing, and production, to sales andmarketing. But what exactly has changed? How haseach individual area ofLaGarda benefited? Let'stake a closer look.

Sales andMarketing

9 •

Analyzing Businessand Predicting Trends

LaGarda now possesses real-time analysis capabilitiesbased on a single source of truth - i.e. an informationmodel that avoids data duplication or conflicts to

ensure accurate, up-to-date information. Thissignificantly reduces the time it takes to gain insightsinto the company's current performance. Quick

simulations and what-if scenarios reveal newperspectives, support sound decision-making, andeven enable future trends in sales and demand to bepredicted. And the intuitive SAP Fiori user experience

means that employees can tailor their interface to suittheir individual needs - now they can work moreefficiently, and on the go.

SAP FIORI

A Quantum Leap in User ExperienceThe next generation business suite from SAP hasprovided LaGarda with a wealth of opportunities."Simplification works. SAP S/4HANA drives almostinstant value in any of our lines of business - onany device, and for any employee," says SalvatoreGarciello. "We've gained a competitive edge andensured that we continue to thrive." Streamlinedbusiness processes across the board have freed upthe time and resources needed to cope with thepressure on margins and growth-related challenges.

La Garda's dynamic andever-expanding business model

required a user interface that wasboth responsive and easy to use.SAP Fiori, the intuitive, new userexperience (UX) for SAP software

has provided just that. Based onfive design principles - role-based,responsive, simple, coherent, anddelightful - it empowers usersto work more efficiently withoutextensive training.



Logistics


Sales andMarketing

9 •






SAP FIORI







Logistics


Sales andMarketing

9 •






SAP FIORI







Logistics


Sales andMarketing

9 •






SAP FIORI







Logistics


Sales andMarketing

9 •






SAP FIORI





•9

BENEFITS FOR LOBS

A Sweeping Transformation

The family-owned company has undergone a true digital transformation with SAP S/4HANA – from finance, purchasing, and production, to sales and marketing. But what exactly has changed? How has each individual area of LaGarda benefited? Let’s take a closer look.

The next generation business suite from SAP has

provided LaGarda with a wealth of opportunities.

“Simplification works. SAP S/4HANA drives almost

instant value in any of our lines of business — on

any device, and for any employee,” says Salvatore

Garciello. “We’ve gained a competitive edge and

ensured that we continue to thrive.” Streamlined

business processes across the board have freed up

the time and resources needed to cope with the

pressure on margins and growth-related challenges.

Analyzing Business and Predicting Trends

LaGarda now possesses real-time analysis capabilities

based on a single source of truth — i.e. an information

model that avoids data duplication or conflicts to

ensure accurate, up-to-date information. This

significantly reduces the time it takes to gain insights

into the company’s current performance. Quick

simulations and what-if scenarios reveal new

perspectives, support sound decision-making, and

even enable future trends in sales and demand to be

predicted. And the intuitive SAP Fiori user experience

means that employees can tailor their interface to suit

their individual needs — now they can work more

efficiently, and on the go.

SAP FIORI

A Quantum Leap in User Experience

La Garda’s dynamic and

ever-expanding business model

required a user interface that was

both responsive and easy to use.

SAP Fiori, the intuitive, new user

experience (UX) for SAP software

has provided just that. Based on

five design principles — role-based,

responsive, simple, coherent, and

delightful — it empowers users

to work more efficiently without

extensive training.

Purchasing, Production and

Logistics

Finance and Controlling

Sales and Marketing

• 10

General benefits of SAP Sf4 HANA:

• Intuitive, responsive, anddevice-independent user interface

• Seamlessly integrated processes• Single source of truth

• Real-time analysis and reports• Rapid simulations to aid decision making

?Globally Connected

Purchasing

Purchasing staff at LaGarda face the challenge ofacquiring parts for espresso machines at the lowestpossible price, while ensuring that the quality andvalue of the final product is maintained. This taskwas made even more difficult as the company relied

on paper invoices. Not only was this an inefficientand labor intensive process, but it was also prone tocostly errors. LaGarda decided it was time to change.

The team now works with Ariba - a global business

commerce network connecting buyers and suppliersaround the world. Data can be easily exchanged overthe network, reducing labor-intensive paperworkand cutting costs. LaGarda has now built up a strongrelationship with its supplier network and hasaccess to a second source for procurement, whennecessary. Moreover, Ariba is optimized for integrationwith SAP S/4HANA.

Thanks to the open SAP HANA platform, LaGarda

could connect its ERP system with live informationfrom the Internet. This helps the purchasing teamto source materials at the lowest price possible. For

_.,,,.,,,.

In 2015,

77%of invoicesworldwidewere stillissued on

paper_.,,,.,,,.

_.,,,.,,,.

By 2016this figure

will drop to

20%

example, now that the system is linked with thestock exchange, SAP S/4HANA notifies the staffin purchasing when the price of aluminum is low.

Benefits for Purchasing:

• Reduced paperwork and errors, thanksto the Ariba network

• Improved relationships with suppliers

• Lower costs for procuring materials

Highest-Quality Products,Made-to-Order

Increasingly, wholesale and retailing customers aredemanding customized goods that are tailored tomeet their specific needs. Different colors, features,and capacities - everything has to be unique. Thisoften requires job production, i.e. manufacturingindividual products based on detailed customerspecifications. While this method yields extremelyhigh quality results and enables businesses to fulfill

their customers' requirements, it presents a hugechallenge to production facilities and cost-efficiency.

How can you keep up with the demand formade-to-order products?

LaGarda offers espresso machines of the highestquality to specialist retailers. These retailers advisetheir customers on how to design their machine,and then LaGarda manufactures the goods. This used

to be a lengthy and expensive process, as specificmaterials had to be ordered to complete the project.

Since implementing SAPS/4HANA, LaGarda hasintegrated its supply chain and acceleratedproduction by around 50%. The solution connectssales, purchasing, manufacturing, and logistics

to ensure that the right materials areavailable when needed. This just-in-timeproduction method helps LaGarda tokeep warehousing costs at a minimum

The demand for

made-to-order goods. . . .1s 1ncreas1ng, even 1n

the B2B sector.

• 10





?Globally Connected

Purchasing







_.,,,.,,,.

In 2015,


paper_.,,,.,,,.

_.,,,.,,,.

By 2016this figure

will drop to

20%














The demand for


the B2B sector.

• 10





?Globally Connected

Purchasing







_.,,,.,,,.

In 2015,


paper_.,,,.,,,.

_.,,,.,,,.

By 2016this figure

will drop to

20%














The demand for


the B2B sector.

• 10





?Globally Connected

Purchasing







_.,,,.,,,.

In 2015,


paper_.,,,.,,,.

_.,,,.,,,.

By 2016this figure

will drop to

20%














The demand for


the B2B sector.

• 10





?Globally Connected

Purchasing







_.,,,.,,,.

In 2015,


paper_.,,,.,,,.

_.,,,.,,,.

By 2016this figure

will drop to

20%














The demand for


the B2B sector.

•

...

•

•

••

•

•

•

•

•

•

••

In 2015,

of invoices worldwide were still issued on

paper

By 2016 this figure will drop to

20%

10

General benefits of SAP S/4 HANA: Intuitive, responsive, and

device-independent user interface

Seamlessly integrated processes

Single source of truth

Real-time analysis and reports

Rapid simulations to aid decision making

Globally Connected

Purchasing

Purchasing staff at LaGarda face the challenge of

acquiring parts for espresso machines at the lowest

possible price, while ensuring that the quality and

value of the final product is maintained. This task

was made even more difficult as the company relied

on paper invoices. Not only was this an inefficient

and labor intensive process, but it was also prone to

costly errors. LaGarda decided it was time to change.

The team now works with Ariba — a global business

commerce network connecting buyers and suppliers

around the world. Data can be easily exchanged over

the network, reducing labor-intensive paperwork

and cutting costs. LaGarda has now built up a strong

relationship with its supplier network and has

access to a second source for procurement, when

necessary. Moreover, Ariba is optimized for integration

with SAP S/4HANA.


could connect its ERP system with live information

from the Internet. This helps the purchasing team

to source materials at the lowest price possible. For

77%

example, now that the system is linked with the

stock exchange, SAP S/4HANA notifies the staff

in purchasing when the price of aluminum is low.

Benefits for Purchasing: Reduced paperwork and errors, thanks

to the Ariba network

Improved relationships with suppliers

Lower costs for procuring materials

Highest-Quality Products,

Made-to-Order

Increasingly, wholesale and retailing customers are

demanding customized goods that are tailored to

meet their specific needs. Different colors, features,

and capacities — everything has to be unique. This

often requires job production, i.e. manufacturing

individual products based on detailed customer

specifications. While this method yields extremely

high quality results and enables businesses to fulfill

their customers’ requirements, it presents a huge

challenge to production facilities and cost-efficiency.

How can you keep up with the demand for

made-to-order products?

LaGarda offers espresso machines of the highest

quality to specialist retailers. These retailers advise

their customers on how to design their machine,

and then LaGarda manufactures the goods. This used

to be a lengthy and expensive process, as specific

materials had to be ordered to complete the project.

Since implementing SAP S/4HANA, LaGarda has

integrated its supply chain and accelerated

production by around 50%. The solution connects

sales, purchasing, manufacturing, and logistics

to ensure that the right materials are

available when needed. This just-in-time

production method helps LaGarda to

keep warehousing costs at a minimum

The demand for

made-to-order goods

is increasing, even in

the B2B sector.HIGHLY EFFICIENT PRODUCTION PROCESSES

_,,,,,,,,,. in advance. There is also no longer a need to employ

a costly spare man.

and avert wasting resources on unnecessaryinventory. In addition, more energy-intensive

processes can be scheduled to run overnightwhen electricity costs are at their lowest.

Benefits for Production:

• Accelerated production processes

• Improved quality control and management• Reduced spending on inventory holding

• Increased product reliability and customersatisfaction

Productionis accelerated

by up to

50%Speed of

processes isincreased by

more than

90%Inventory costs

reduced by

17%

11 •

Logistics processes across the whole supply chainhave been made transparent, thanks to SAP S/4HANA.

Its single source of truth allows all items can nowbe tracked and traced, wherever they are. The resultis that LaGarda is in a position to plan its logisticsdynamically and can take immediate action whenneeded. For example, if production is delayed or thereis an unexpected peak in demand, the MRP departmentis notified promptly and can begin to reschedule. In

the past, it took much longer to identify such changes,racking up additional costs.

Benefits for Logistics:

• High responsiveness to delays or unexpectedpeaks in demand

• Needs-based management of capacity andinventory levels

• Fully transparent logistics processes acrossthe entire supply chain

...II

Financial Insightsin a Flash

Today's corporate finance departments are askedto cut costs, minimize risks, and support the CEO

office in strategic decision making - LaGarda is noexception.

PREDICTIVE MAINTENANCEEfficient Planning,

Transparent Logistics

SAP S/4HANA has enabled LaGarda to optimize itsmaterial requirements planning (MRP) and logistics

processes. MRP now runs in real time, rather thanovernight. This means that any bottlenecks can beidentified considerably faster, and warehouse spacecan be used more efficiently.

The simplified data model and real-time simulationsallow LaGarda to manage its capacities and inventorylevels more in line with actual needs. Although asafety buffer is unavoidable, it can now be plannedbetter and more cost-effectively. By analyzingincoming orders, work shifts can be arranged a week

Innovations are changing the waythat businesses maintain theirproducts. In the past, maintenancewould be scheduled to take place ona regular basis, or service engineerswould be called out when a machineencountered a fault. However,

sensor technology is now givingrise to predictive maintenance - amethod of monitoring the conditionof a machine's components andservicing or replacing them before abreakdown occurs. SAP S/4HANA

harnesses the sensors fitted inLaGarda espresso machines tonotify service engineers whenaction is required. This minimizesdowntime and allows serviceengineers to schedule work at themost convenient times. So what is

the advantage for LaGarda;, They canplan maintenance more efficiently,

ensuring the availability of engineersand any necessary spare parts. Thisservice has significantly improved

customer satisfaction.

* Ficcional KPJ based on itelligence project experienceThis is a fictional story. LaGarda, Smarting, and all associaced characcers are fictitious. Any resemblance to real persons or companies is purely coincidental.


a costly spare man.








by up to

50%Speed of


more than

90%Inventory costs

reduced by

17%

11 •








...II

















a costly spare man.








by up to

50%Speed of


more than

90%Inventory costs

reduced by

17%

11 •








...II

















a costly spare man.








by up to

50%Speed of


more than

90%Inventory costs

reduced by

17%

11 •








...II

















a costly spare man.








by up to

50%Speed of


more than

90%Inventory costs

reduced by

17%

11 •








...II
















••

••

•

•

•

•

•

...II

•

Production is accelerated

by up to

50%

Speed of processes is increased by

more than

90%Inventory costs

reduced by

17%

11

and avert wasting resources on unnecessary

inventory. In addition, more energy-intensive

processes can be scheduled to run overnight

when electricity costs are at their lowest.

Benefits for Production: Accelerated production processes

Improved quality control and management

Reduced spending on inventory holding

Increased product reliability and customer

satisfaction

Efficient Planning, Transparent Logistics

SAP S/4HANA has enabled LaGarda to optimize its

material requirements planning (MRP) and logistics

processes. MRP now runs in real time, rather than

overnight. This means that any bottlenecks can be

identified considerably faster, and warehouse space

can be used more efficiently.

The simplified data model and real-time simulations

allow LaGarda to manage its capacities and inventory

levels more in line with actual needs. Although a

safety buffer is unavoidable, it can now be planned

better and more cost-effectively. By analyzing

incoming orders, work shifts can be arranged a week

in advance. There is also no longer a need to employ

a costly spare man.

Logistics processes across the whole supply chain

have been made transparent, thanks to SAP S/4HANA.

Its single source of truth allows all items can now

be tracked and traced, wherever they are. The result

is that LaGarda is in a position to plan its logistics

dynamically and can take immediate action when

needed. For example, if production is delayed or there

is an unexpected peak in demand, the MRP department

is notified promptly and can begin to reschedule. In

the past, it took much longer to identify such changes,

racking up additional costs.

Benefits for Logistics: High responsiveness to delays or unexpected

peaks in demand

Needs-based management of capacity and

inventory levels

Fully transparent logistics processes across

the entire supply chain

Financial Insights

in a Flash

Today’s corporate finance departments are asked

to cut costs, minimize risks, and support the CEO

office in strategic decision making — LaGarda is no

exception.

PREDICTIVE MAINTENANCE

Innovations are changing the way

that businesses maintain their

products. In the past, maintenance

would be scheduled to take place on

a regular basis, or service engineers

would be called out when a machine

encountered a fault. However,

sensor technology is now giving

rise to predictive maintenance — a

method of monitoring the condition

of a machine’s components and

servicing or replacing them before a

breakdown occurs. SAP S/4HANA

harnesses the sensors fitted in

LaGarda espresso machines to

notify service engineers when

action is required. This minimizes

downtime and allows service

engineers to schedule work at the

most convenient times. So what is

the advantage for LaGarda? They can

plan maintenance more efficiently,

ensuring the availability of engineers

and any necessary spare parts. This

service has significantly improved


* Fictional KPI based on itelligence project experience This is a fictional story. LaGarda, SmartIng, and all associated characters are fictitious. Any resemblance to real persons or companies is purely coincidental.

For example, a major distributorapproached LaGarda with a bid topurchase €750,000 worth of espressomachines. To management, this

As the first new business suitesolution rolled out by SAP, SAP

S/4HANA Finance plays a vital role.lt not only increases the speed andefficiency of finance and controllingbut also helps financial executivesto make the right decisions at theright time.

• 12

As the company expanded internationally andopened sites in four countries, the complexity ofthe accounting process rose sharply. Increasingly strictlegal requirements and accounting standards, as well

as the need to collect data from various disparatesources, found LaGarda's financial team having to'hop' between multiple systems to obtain the datathey needed for accurate, and accelerated reporting.

SAP S/4HANA has given the manufacturer a single

source of truth for financial information on all itssubsidiaries. Data is consolidated on one platform,enabling real-time reporting and analysis. The finance

department can more easily access the data that it

needs, freeing up time to focus on other importanttasks.

This extra time afforded by SAP Sf4HANA Finance

can be used to drive simulations that would havepreviously taken too long to be worthwhile. LaGarda's

finance and controlling departments are now in

a better position to support management by

answering various what-if scenarios. And, as alllines of business have a better overview andunderstanding of the financial implications of

strategic business decisions, the company hasbecome more flexible and agile in general.

Since going live with the SAP S/4 HANA Financesolution and SAP Fiori user experience, LaGarda hasalso decreased its time to invoice and days salesoutstanding - both by more than 15 percent- andclearly improved its operating cash flow.

Benefits for Finance and Controlling:

• Easier access to reliable information, thanks to asingle source of truth

• Streamlined processes for month-end andyear-end closing

• Real-time insights into the company's finances

• More time to assist management in decisionmaking

An Effective Omni-ChannelApproach

Businesses need to keep their fingers on the pulseof current trends to avoid missing out on the nextbig opportunity. In today's rapidly changing marketenvironment, this became a huge challenge for

a traditional family-run enterprise like LaGarda.

Reports arecompiled

86%faster

.,,,,,,,,,,,.

General ledgerand closingcosts cut by

61%

Buying habits have evolved. Not only consumers,but also the intermediaries, the wholesalers, arebecoming more and more demanding. To remaintruly competitive, you have to know your customer'swishes in detail, and in real time.

LaGarda's multi-channel sales strategy had becomecomplex and difficult to manage. Espresso machineswere ordered via the online store, by email, or overthe phone, meaning sales representatives were notable to analyze their customers' behavior anymore.After-sales service was also becoming increasinglyproblematic as LaGarda's product range continuedto expand year-on-year. lt sometimes took servicestaff several days to respond to service inquiriesbecause they had to search for the right module forolder machines. Some important retail chains hadalready started complaining. lt was time to adopt anomni-channel approach.

With SAP hybris solutions, all of LaGarda's saleschannels are now seamlessly integrated in a singleplatform. This has made it much easier for salesrepresentatives to access customer data and gain

SAP S/4HANA FINANCE

seemed like a very attractive offer.However, finance and controlling

ran a number of simulations withSAP S/4HANA to find out the truevalue of this sale. The resultsindicated that, although LaGarda

would only sell €500,000 worth ofproducts in this time frame, theystood to make a far higher margin

on these machines. Controllinginformed management and sales,and the offer was turned down.




• 12






















Reports arecompiled

86%faster

.,,,,,,,,,,,.


61%




SAP S/4HANA FINANCE








• 12






















Reports arecompiled

86%faster

.,,,,,,,,,,,.


61%




SAP S/4HANA FINANCE








• 12






















Reports arecompiled

86%faster

.,,,,,,,,,,,.


61%




SAP S/4HANA FINANCE








• 12






















Reports arecompiled

86%faster

.,,,,,,,,,,,.


61%




SAP S/4HANA FINANCE





•

•

•

•

•

•

•

••

•

•

12

FINANCE AND CONTROLLING MADE EASY

SAP S/4HANA FINANCE

As the first new business suite

solution rolled out by SAP, SAP

S/4HANA Finance plays a vital role.

It not only increases the speed and

efficiency of finance and controlling

but also helps financial executives

to make the right decisions at the

right time.

For example, a major distributor

approached LaGarda with a bid to

purchase €750,000 worth of espresso

machines. To management, this

seemed like a very attractive offer.

However, finance and controlling

ran a number of simulations with

SAP S/4HANA to find out the true

value of this sale. The results

indicated that, although LaGarda

would only sell €500,000 worth of

products in this time frame, they

stood to make a far higher margin

on these machines. Controlling

informed management and sales,

and the offer was turned down.

As the company expanded internationally and

opened sites in four countries, the complexity of

the accounting process rose sharply. Increasingly strict

legal requirements and accounting standards, as well

as the need to collect data from various dis parate

sources, found LaGarda’s financial team having to

‘hop’ between multiple systems to obtain the data

they needed for accurate, and accelerated reporting.


source of truth for financial information on all its

subsidiaries. Data is consolidated on one platform,

enabling real-time reporting and analysis. The finance


needs, freeing up time to focus on other important

tasks.

This extra time afforded by SAP S/4HANA Finance

can be used to drive simulations that would have

previously taken too long to be worthwhile. LaGarda’s



answering various what-if scenarios. And, as all

lines of business have a better overview and

understanding of the financial implications of

strategic business decisions, the company has

become more flexible and agile in general.

Since going live with the SAP S/4 HANA Finance

solution and SAP Fiori user experience, LaGarda has

also decreased its time to invoice and days sales

outstanding — both by more than 15 percent — and

clearly improved its operating cash flow.

Benefits for Finance and Controlling: Easier access to reliable information, thanks to a

single source of truth

Streamlined processes for month-end and

year-end closing

Real-time insights into the company’s finances

More time to assist management in decision

making

An Effective Omni-Channel Approach

Businesses need to keep their fingers on the pulse

of current trends to avoid missing out on the next

big opportunity. In today’s rapidly changing market

environment, this became a huge challenge for


Reports are

compiled

faster

General ledger and closing costs cut by

61%

86%

Buying habits have evolved. Not only consumers,

but also the intermediaries, the wholesalers, are

becoming more and more demanding. To remain

truly competitive, you have to know your customer’s

wishes in detail, and in real time.

LaGarda’s multi-channel sales strategy had become

complex and difficult to manage. Espresso machines

were ordered via the online store, by email, or over

the phone, meaning sales representatives were not

able to analyze their customers’ behavior anymore.

After-sales service was also becoming increasingly

problematic as LaGarda’s product range continued

to expand year-on-year. It sometimes took service

staff several days to respond to service inquiries

because they had to search for the right module for

older machines. Some important retail chains had

already started complaining. It was time to adopt an

omni-channel approach.

With SAP hybris solutions, all of LaGarda’s sales

channels are now seamlessly integrated in a single

platform. This has made it much easier for sales

representatives to access customer data and gain

CUSTOMER RETENTION

automatically notified if there areirregularities between the twofigures and can then be sent tovisit the customer. This approachhelps LaGarda to retain its existingcustomers long-term, reinforce

customer loyalty, and achieve itssales targets.

LaGarda's sales team has been able

to more effectively gauge, manage,and build up customer loyalty sincethe introduction of SAP hybris andSAP S/4HANA A useful KPJ displayshow many espresso machines a

customer has actually ordered,compared to their predicted buying

patterns. Sales representatives are

valuable insights into buying habits across all salesand distribution channels. The solutions provide anoverview of the components installed within eachespresso machine, so replacement parts can be orderedwith ease. Furthermore, sales representatives nowhave instant access to customers' sales history and

can find the right article by looking through previousorders.

Giving Customers WhatThey Want

One of the most important factors in an effectivesales strategy is how a company collects and actsupon feedback from its customers. In the past,LaGarda relied on events, surveys, or external analyses

to gain insights into what their customers werethinking. While these methods were fairly successful,

they were also costing the company a lot of money.

LaGarda has now found an effective new techniquefor obtaining feedback from its customers: lt hasestablished groups and forums for discussion onsocial media platforms. The open SAP HANA platform

We have demonstratedthat we value our

customers and are willing

to listen to them.

* Fictional KP/ based on itelligence projecc experienceThis is a fictional story. LaGarda, Smarting, and all associaced

characters are ficcitious. Any resemblance to real persons orcompanies is purely coincidental.

25%revenue

growth from

new customers

30%lower

marketingcosts

13.

enables SAP S/4HANA to analyze the data that is

exchanged over these platforms, so that the marketing

team can more easily discover emerging trends,potential product improvements, and previouslyunknown customer needs.

For example, users of LaGarda machines previouslyhad to purchase water filters separately, or delimetheir machines on a regular basis. This led to growingdemand for an integrated water filter. The marketingteam was able to identify this need by following anonline discussion forum via SAP S/4HANA. lt was only

a short step from analysis and product developmentto customer satisfaction. Today, LaGarda's espressomachines come with a built-in replaceable water filter,

generating additional revenue for the company.

"But what's even more important, is that we havedemonstrated that we value both our customers - theretailing chains - and the end users of our machines.We show that we are willing to listen to their feedback

and suggestions. This has strengthened customerrelationships and reduced chum," says CEO Garciello.

Benefits for Sales and Marketing:

• Integrated omni-channel strategy

• Quick, up-to-date overview of product

components• Better insights into customer opinions

and suggestions

• Cut marketing costs

• Strengthened customer retention

CUSTOMER RETENTION
















to listen to them.



25%revenue

growth from

new customers

30%lower

marketingcosts

13.













and suggestions



CUSTOMER RETENTION
















to listen to them.



25%revenue

growth from

new customers

30%lower

marketingcosts

13.













and suggestions



CUSTOMER RETENTION
















to listen to them.



25%revenue

growth from

new customers

30%lower

marketingcosts

13.













and suggestions



CUSTOMER RETENTION
















to listen to them.



25%revenue

growth from

new customers

30%lower

marketingcosts

13.













and suggestions



•

•

•

••

•

••

•

25%revenue

growth from new customers

30%

lower marketing

costs

We have demonstrated

that we value our


to listen to them.

13

CUSTOMER RETENTION

LaGarda’s sales team has been able

to more effectively gauge, manage,

and build up customer loyalty since

the introduction of SAP hybris and

SAP S/4HANA. A useful KPI displays

how many espresso machines a

customer has actually ordered,

compared to their predicted buying


automatically notified if there are

irregularities between the two

figures and can then be sent to

visit the customer. This approach

helps LaGarda to retain its existing

customers long-term, reinforce

customer loyalty, and achieve its

sales targets.


ex changed over these platforms, so that the marketing

team can more easily discover emerging trends,

potential product improvements, and previously

unknown customer needs.

For example, users of LaGarda machines previously

had to purchase water filters separately, or delime

their machines on a regular basis. This led to growing

demand for an integrated water filter. The marketing

team was able to identify this need by following an

online discussion forum via SAP S/4HANA. It was only

a short step from analysis and product development

to customer satisfaction. Today, LaGarda’s espresso

machines come with a built-in replaceable water filter,


“But what’s even more important, is that we have

demonstrated that we value both our customers — the

retailing chains — and the end users of our machines.

We show that we are willing to listen to their feedback

and suggestions. This has strengthened customer

relationships and reduced churn,” says CEO Garciello.

Benefits for Sales and Marketing: Integrated omni-channel strategy

Quick, up-to-date overview of product

components

Better insights into customer opinions

and suggestions

Cut marketing costs

Strengthened customer retention

valuable insights into buying habits across all sales

and distribution channels. The solutions provide an

overview of the components installed within each

espresso machine, so replacement parts can be ordered

with ease. Furthermore, sales representatives now

have instant access to customers’ sales history and

can find the right article by looking through previous

orders.

Giving Customers What They Want

One of the most important factors in an effective

sales strategy is how a company collects and acts

upon feedback from its customers. In the past,

LaGarda relied on events, surveys, or external analyses

to gain insights into what their customers were

thinking. While these methods were fairly successful,


LaGarda has now found an effective new technique

for obtaining feedback from its customers: It has

established groups and forums for discussion on

social media platforms. The open SAP HANA platform

* Fictional KPI based on itelligence project experience This is a fictional story. LaGarda, SmartIng, and all associated

characters are fictitious. Any resemblance to real persons or companies is purely coincidental. LAGARDA GOES OMNI-CHANNEL

In this magazine, we have witnessed LaGarda'stechnological transformation, and seen how SAP

Sf4HANA has helped the business to run simple.The next-generation business suite can reshapebusiness models and revolutionize all areas of theorganization. But what does this mean foryourenterprise?

The purpose of this fictional case study is todemonstrate the considerable potential of SAP

S/4HANA. lt is designed to give a differentiatedview of the positive impact the new business suite

can have on any company's performance andflexibility. The examples and KP!s in the story arebased on experiences from real-life projects andrepresent realistic results that can be achievedwith SAP S/4HANA While this hypothetical scenariofeatures a 828 family-owned espresso machinemanufacturer, it can be applied to enterprises ofall shapes, sizes, and industries.

However, we know that not every business is ready

to implement SAP S/4HANA straight away- thepath to migration can be daunting for some. At

itelligence, we aim to make this process as simpleand cost-effective as possible. We are an international,full-service solution and consulting company with awealth of experience and a proven track record as anSAP Platinum Partner.

We use our expertise to deliver the shortest timeto value for businesses. Our staged approach gives aclear vision of a company's individual roadmap to SAP

S/4HANA and helps to cut costs, mitigate risks, andencourage innovation. We tailor all of our projectsto our customers, so they receive the ideal service tomatch their individual requirements.

Customers and stakeholders are our top priorities -this is one of the reasons why we regularly receive thehighest possible satisfaction ratings. And with sites in

23 countries around the world, we are never far away.

















































•

•

•

THE PATH TO SUCCESS

A Concluding Statement from

itelligence

In this magazine, we have witnessed LaGarda’s technological transformation, and seen how SAP S/4HANA has helped the business to run simple. The next-generation business suite can reshape business models and revolutionize all areas of the organization. But what does this mean for your enterprise?

The purpose of this fictional case study is to

demonstrate the considerable potential of SAP

S/4HANA. It is designed to give a differentiated

view of the positive impact the new business suite

can have on any company’s performance and

flexibility. The examples and KPIs in the story are

based on experiences from real-life projects and

represent realistic results that can be achieved

with SAP S/4HANA. While this hypothetical scenario

features a B2B family-owned espresso machine

manufacturer, it can be applied to enterprises of

all shapes, sizes, and industries.


to implement SAP S/4HANA straight away — the

path to migration can be daunting for some. At

itelligence, we aim to make this process as simple

and cost-effective as possible. We are an international,

full- service solution and consulting company with a

wealth of experience and a proven track record as an

SAP Platinum Partner.

We use our expertise to deliver the shortest time

to value for businesses. Our staged approach gives a

clear vision of a company’s individual roadmap to SAP

S/4HANA and helps to cut costs, mitigate risks, and

encourage innovation. We tailor all of our projects

to our customers, so they receive the ideal service to

match their individual requirements.

Customers and stakeholders are our top priorities —

this is one of the reasons why we regularly receive the

highest possible satisfaction ratings. And with sites in


We use our expertise todeliver the shortest time tovalue for businesses. Our

staged approach gives aclear vision of a company'sindividual roadmap to SAP

S/4HANA and helps to cutcosts, mitigate risks, and

encourage innovation.

We can set you onthe path to success.

Visitwww.itelligencegroup.com

to learn more.

15 •

About itelligence

You need to make the most of your investment intechnology. And when you choose SAP, naturallyyou want to gain every benefit. So you deserve towork alongside an IT partner who is passionateabout helping you succeed.

We live and breathe SAP and SAP only. We are theright partner if you want to get the most out of theincredible opportunities SAP can deliver. Our global

expertise sets us apart from other partners, as doesthe relationship with our parent company NIT Data.

That means financial stability, a commitment toinnovation, and access to a team of over 9,000 SAP

consultants worldwide.

Across industries and in different regions, we willwork closely with you every step of the way to deliversustainable results. We will help you improve youroperations, reach your goals, and outperform yourlocal and global competitors.







to learn more.

15 •

About itelligence













to learn more.

15 •

About itelligence













to learn more.

15 •

About itelligence













to learn more.

15 •

About itelligence







•15

We can set you on the path to success.

Visit www.itelligencegroup.com

to learn more.

About itelligence

You need to make the most of your investment in

technology. And when you choose SAP, naturally

you want to gain every benefit. So you deserve to

work alongside an IT partner who is passionate

about helping you succeed.

We live and breathe SAP and SAP only. We are the

right partner if you want to get the most out of the

incredible opportunities SAP can deliver. Our global

expertise sets us apart from other partners, as does

the relationship with our parent company NTT Data.

That means financial stability, a commitment to

innovation, and access to a team of over 9,000 SAP


Across industries and in different regions, we will

work closely with you every step of the way to deliver

sustainable results. We will help you improve your

operations, reach your goals, and outperform your

local and global competitors.

We use our expertise to

deliver the shortest time to

value for businesses. Our

staged approach gives a

clear vision of a company’s

individual roadmap to SAP

S/4HANA and helps to cut

costs, mitigate risks, and


Legal disclaimer

This paper outlines our general product direction and must not be relied on when making a purchase decision,

as it is not subject to your license agreement or any other agreement with itelligence. itelligence has no obligation

to pursue any course of business outlined in this white paper or to develop or release any functionality mentioned

herein. This white paper and itelligence‘s strategy for possible future developments are subject to change and

may be changed by itelligence at any time for any reason without notice. This document disclaims any and all

expressed or implied warranties, including but not limited to, the implied warranties of merchantability, fitness

for a particular purpose, or non-infringement. itelligence assumes no responsibility for errors or omissions in

this document, except if such damages were intentionally caused by itelligence or its gross negligence.

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