rethinking work: successful collaboration - bdi 11/12/13 the future of collaboration & internal...
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Nina Kelley-Rumpff, PMP, ACPProgram Manager, Knowledge ManagementSolution & Knowledge Packaging, SAP
Rethinking work: Successful collaboration
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Time table
Defining Enterprise Social Collaboration 2 min
The Social Business Collaboration Evolution 5 min
Challenges/Barriers to Success 5 min
SAP‘s journey 5 min
Results, Key Success Factors & Wrap-Up 5 min.
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What is “Social Collaboration” and “Social Networking”?
“Social Collaboration” is the set of processes that enable multiple people to interact and share information in order to achieve a common goal.
“Social Networking” is the development of personal and professional contacts in order to interact and share information.
“Enterprise Social Collaboration and Networking” enables this rich exchange of information, knowledge and ideas within an Enterprise - regardless of geography - using Social Media Tools.
Collaboration is NOT about tools; it’s about connecting, sharing and
discussing. The tools simply ENABLE us to do those things across geographies and time
zones.
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But let’s get real.It’s not really working…
“In 2011, only 6% oforganizations hadimplemented socialCRM, although a survey of 1300 companies determinedthat 56% are planningto do so!“
The Social Business Journal, Q1/2013
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The research is now here: Adoption never came.
77% of employees
never use their enterprise social network
and only 3% use it once each day
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And Executives don’t get thesenebulous metrics
“Where’s the Businessin Social Business?”
productivity
sharing
collaboration
comments
engagement
connections
transparency
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While we work here…
People
Process
Applications Data
Content
Social Collaboration happens in a vacuum, today!
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The next chapter of successful collaboration
PeopleApplica-
tionsContent
Processes
Data
CustomersPartners
EmployeeNetworks
CRMHCM
Supply ChainERP
DocumentsVideos
Lead to CloseOrder to Cash
Social Media DataInternal Data
To accelerate real business performance.
Social collaboration needs to surface at the point of decision making, action and business execution.
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Successful Collaboration..
Culture… is practical: encourages interactions among people through dedicated programs and executives being a role model
Strategy … is integrated: connected to other knowledge management disciplines and integrated into employees day-to-day work
D
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..starts with leaders who walk the walk
I have a dream for this Knowledge Company. This Knowledge Company in SAP brings together all of the thought leadership and passion of people everywhere to do things for the customer that no one else can. „
„2013 EMEA FKOM keynote speech
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Collaboration success…
is not about technology.. It´s about getting access to people and accomplishing and succeeding together
In KM, the most limited resource is no longer information. It has become human attention - the ability to deal effectively with the growing volume and speed of information.
Cliff Figallo, Nancy Rhine “Building the Knowledge Management Network”
„
„
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The power of people networksConvergence of People, Process, Technology & Content
EmployeeCustomersPartners
Applica-tions
Content
Processes
Data
Ask and get asked
Find people & share expertise
Attract & get connected
Motivate, recognize and reward experts AND colleagues, to act as experts, find and leverage experts, ask and answer questions and scale to enable knowledge management across topics at SAP, by every employee
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Creating people networksFinding experts
§ Connect to one profile from all relevant data sources
§ Integrate expertise, skills, feeds & public contributions
§ Enable easy access to & one-time maintenance of profile information
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External collaboration
Structured collaboration
Businessprocess social
Security and Administration
Enterprise social
networking
Where is the Business in Social Business?Social collaboration evolution at SAP
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ü Executives who walk the walk = not just launching a program
ü Successful showcases
ü A connected, unified experience and intuitive user interfaces
ü Analysis of collaboration behaviors
ü Strategy, governance & standards
ü Business engagement and a sustainable champions network
ü Appropriate training activities
ü Game changers such as mobile access or important integrations to business applications and core Web/KM solutions
What is important?Key success factors for succesful adoption
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To learn more about KM at SAP visit our blog on the SAP Community Network (SCN):
http://scn.sap.com/blogs/sapience
References
Social Opportunity Management - Demo on Youtube :
http://www.youtube.com/watch?v=OykTF_gusRM&feature=youtu.be
https://www.brainshark.com/sapgp/vu?pi=zFLzQHnD9z5f14z0
Thank You
Nina Kelley-Rumpff, PMP, PMI-ACPStrategic Program ManagerSolution Enablement and Knowledge ManagementSolution and Knowledge Packaging | Scale, Quality & Support
Ofc. +1.610.661.8555 | Mbl. +1.610.969.8567 [email protected]
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Integrated Knowledge Management…Core Pillars and Key Objectives along the Value Chain
“I need to access continuous Learningwhen I want and educate myself how I know best”
“I am most interested in Collaboration for accomplishing and succeeding together”
“I need truly great Information that is easy to find and meaningful to me”
From innovation to customer success, From user feedback to continuous improvement.
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© 2013 SAP AG. All rights reserved.
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