Rethinking Queue Management

www.q-bloom.com

BLOOM is a queue management system based on the last tendencies of technology and market needs. We invite you to get to know Bloom and prove that it is thought for all its users: installer, service provider and end user.

What is queue management?

CUSTOMER FLOW

Service selectionThe customer selects a service in the ticket dispenser.

TicketThe ticket can have the logo and name of your company, selected service, ticket number, etc.

CallA sound and a visual signal are played when a new customer is called.

ServiceThe customer is served and the employee calls a new client through the calling software.

More than ever, companies and institutions must focus on delivering great customer experience in order to differentiate themselves and create brand loyalty.

A queue management system allows you to manage your queues, services and resources to ensure an optimal service, from entry to exit. This way you will increase your customers satisfaction, staff performance and knowledge about your business and customers.

FEATURES

Dashboard and Statistics - this system provides metrics and statistics in real time allowing the optimization of your human resources and the analysis of clients’ profiles.

Multiplatform and Mobile - your queue management system can be configured through any device and platform with a web browser.

Multimedia Content - Bloom allows you to add multimedia content to your queuing system. This way you can promote your products and display warnings while the customers are waiting to be called.

Ticket Dispenser - Q-Better offers different ticket dispensers models. They are automatically detected when the system is being configured.

Queue Management - Bloom automatically manages and organizes the customer flow, accordingly to your configuration preferences.

MASTER/SLAVE CONFIGURATION

PLUG AND PLAY SYSTEM

With Bloom the installation becomes really simple and easy. You just have to plug the Bloom player to the screen and to the network, and all system components are automatically detected and installed.

Bloom is a flexible and scalable solution. It is possible to start your queuing system with only one player (master) and simply expand it to a network of multiple players (slaves).

Bloom Slave player

Bloom Masterplayer

Master Slave

STATE OF THE ART SYSTEM

Current and quality technology

Operates standalone and in the cloud

Flexible and scalable configurations

Compatible with all languages

Useful data generation for resources management

Understand, optimize and improve your customer service with Bloom. It is a state of the art queue management system.

Other benefits

EASY TO INSTALL CLEAN DESIGNMULTIPLATFORM AND MOBILE

All system components are automatically detected and installed.

Bloom has a Linux and Windows version. With an embedded web-server, it allows you to access the system from any device

with a web browser.

Bloom has a beautiful, intuitive and responsive interface. Even if you

don’t want, the contents will always be awesome.

Resources

System

Queue Managemen

MULTIMEDIA

Galery

Login

StatisticsDashboard

Qm Pad

DIGITAL SIGNAGE INTEGRATION

BLOOM SERVER

MANAGEMENT

Keep using the digital signage system of your choice and organize your customers flow with Bloom.

Bloom Server is a solution to big and decentralized networks. This system allows you to remotely and centrally manage all the players in your queuing network, as well to get to know in depth your business performance through the analysis of statistics.

Manage all the network settings in real time.

Manage content playlists and send it to the remote players.

Setup all the hardware.

Replicate settings from one player to other.

If you already use a digital signage system or have preference for a particular one, it is possible to integrate it with Bloom through our API.

Your digital signage system

Your digital signage system Bloom queue management system

Bloom

STATISTICSWaiting time and time of serving.

Answered tickets, waiting tickets, cancelled tickets, etc.

Control the status of users, caller buttons and ticket dispensers.

Staff performance analysis.

HEADQUARTERS LISBON OFFICE CONTACTS

PHONE

SITE www.q-better.com

Travessa do Adro nº 2A

Olivais

1800-004 Lisboa

Portugal

Waiting time and time of serving.

Answered tickets, waiting tickets, cancelled tickets, etc.

Control the status of users, caller buttons and ticket dispensers.

Staff performance analysis.