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Retail Excellence Academy

Learning & Development Directory 2019

Musgrave Learning Academy

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WELCOME TO THE MUSGRAVE LEARNING ACADEMY 2019

Dear Retailer,

This brochure outlines the courses and workshops available for you and your team in 2019. More

information is available on the Musgrave Learning Academy http://musgrave.learnskills.ie

Building on the success of Service Excellence and the Real Experts programmes in 2018, we are

delighted to present to you our plans for 2019.

We really stepped on the Service Excellence standards during 2018 and made great progress.

Almost all stores are achieving excellence consistently. Our research showed that delivering

exceptional service in SuperValu resulted in customers spending on average 15.4% more! Checkout

is one area all customers visit when in store, and it is also the lowest scoring area. So, the priority

and focus on Service Excellence will continue into 2019, with particular focus on checkout.

There is a flat store charge of €650 for the inclusive training and support which is highlighted below.

The programmes and tools available to you and your employees as part of our inclusive training

offer in 2019 will include the following:

• Service Excellence Support

• Real Experts Programmes

• PCI – Credit Card Security Training

• HR Fora

• In excess of 40 eLearning modules to support all departments as well as reduced rates for Online

Manual Handling courses- All of these can be accessed through the Musgrave Learning Academy

- http://musgrave.learnskills.ie

• Unlimited use of the Cut-e Situational Judgement Questionnaire to help you

screen job applicants for an I-CARE attitude

Please note the cost of the new recuitment support will be in addition to the inclusive training charge.

We are delighted to continue to offer you additional training programmes to help you develop your teams.

These can be availed of outside of the inclusive training package and are available to book via our Musgrave

Learning Academy: http://musgrave.learnskills.ie

http://musgrave.learnskills.ie/



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CIT Special Purpose Awards We are excited to continue to run our highly successful Bakery Programme in conjunction with CIT.

This teaches candidates the skills of baking breads, cakes and pastries from scratch. This

programme has been described by one retailer as “having taken the witch-craft out of bakery”.

For the first time ever, this programme will run in Athlone!

In addition, we are pleased to confirm we will continue to run our bespoke Delicatessen programme. This

programme will develop employees’ knowledge in a wide range of Deli products and will give them

practical food preparation skills e.g. making soup, sandwiches and salads etc. It is an accredited

educational programme and as such staff will learn many of the theories behind why and how

things are done, rather than simply focusing on our recipes and toolkits. This will develop their

confidence and ability to talk to customers with credibility about the products in the Deli.

Individuals who complete both the Delicatessen and the Bakery programme will be awarded with

a Certificate in Retail Food Operations. Details of all CIT accredited courses can be found in our

“Further Education” section.

Please note that for any additional training courses we need minimum number of attendees (for

most courses this will be 8 people – for CIT and DIT it is 16 people). This is to ensure that courses are

run in a cost effective manner and that participants get the most from the programme.

Please remember that you can also arrange to run any of our training programmes specifically for

your store or group of stores. This can be organised by contacting any member of the Retail Training

team.

If there are training programmes you would like to see in this directory in the future or if you have a

current training need which is not covered as part of our 2019 offer please contact us as we can

advise and organise different types of training for you.

In this directory you will also find tools and support templates which will help you to get the most

from your training spend. These include a Training Needs Analysis and a Training Evaluation

template, along with a user guide to help you add new users onto the Musgrave Learning Academy

website and book them on to a course.

Thank you for all of your continued support and input in 2018 and we look forward to working with

you all again during 2019! If you wish to enquire about any of the information within this Directory

please don’t hesitate to email us on [email protected] or alternatively through the Retailer

Service Centre on 021-4803777.

Kind Regards,

The Retail Learning & Development Team

mailto:[email protected]

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WELCOME TO THE MUSGRAVE LEARNING ACADEMY 2018

Create the best Team • Maximising the Effectiveness of Your People ................................................................................... • Pre-Training Brief .............................................................................................................................. • Post -Training Brief ............................................................................................................................ • Planning to Develop your In-Store Expert ........................................................................................

• S.P.A.R.K. .........................................................................................................................................

eLearning • Train & Retain with eLearning……………………………………….

• Benefits of eLearning Course....................................................................................................

• SuperValu eLearning Courses………………………………………………………………………

Retail Excellence Training 2018 • Service Excellence Support Programme ............................................................................. • Real Experts - Bakery…………………..

• Real Experts - Bakery Masterclass.....................................................................................................

• Real Experts - Produce .............................................................................................................

• Real Experts - Seafood ......................................................................................................................

• Health & Wellness Product Knowledge…………………………. • PCI – Credit Card Security Training………………………………….

• HR Forum ........................................................................................................................................

• General Data Protection Regulations (GDPR)Workshops ..............................................................

• I-CARE/Service Excellence Tools………………………….

• Other Training & Development Tools ...............................................................................................

• Fresh Food Training Tools .................................................................................................................

Additional Courses 2019

Food Leadership Courses • Wine Masterclass………………………………………. • BIM Fish Filleting & Cookery Programme ........................................................................................

• W.S.E.T Wine Appreciation Level 2 .................................................................................................

• W.S.E.T Wine Appreciation Level 3 .................................................................................................

• IINH Introduction to Nutrition & Health ........................................................................................

• IINH Nutrition and Wellness Training for Fresh Food..............................................................................................

Management Development • Retailer Leadership Development including Breakthrough……………………………………………………….

• Store Manager Programme ............................................................................................................

• Trainee Manager Programme .......................................................................................................

• Step Up to Supervisor Programme ................................................................................................

• Coaching for Performance .............................................................................................................

• An Introduction to HR Management .............................................................................................

• Introduction to Employment Law .................................................................................................

• Service Excellence Leader Workshop ...........................................................................................

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• Impact & Influence ........................................................................................................................

• Instructor Training Skills ..............................................................................................................

• Addressing Issues of Bullying & Harassment Training for Managers .............................................

• Conducting Investigations .............................................................................................................

• Anti-Bullying & Harassment Training for Contact Persons ............................................................

• Recruitment & Retention Workshop ...............................................................................................

Further Education • CIT Special Purpose Award in Bakery .......................................................................................................

• CIT Special Purpose Award in Delicatessen Food Service ........................................................................

• DIT Diploma in Retail Management .................................................................................................

• DIT Diploma in Professional Butchery ......................................................................................................

• DIT Honours Degree Bachelor in Business Studies ..................................................................................

• IINH Certificate in the Provision of In-Store Health & Nutrition Advice ..................................................

Store Operations & Management Courses • Harmony – Replacement for Retailer Dashboard

• Pyramid – Replacement to Proclarityf

• Visual Merchandising ...............................................................................................................................

• Gold Best Practice Sessions–(Experienced Users) ...................................................................................

• Security Awareness (In-store Session) .....................................................................................................

Health & Safety Courses • Manual Handling Instructor Course .........................................................................................................

• Health and Safety Officer Training ...............................................................................................................

• Health & Safety for Managers ..................................................................................................................

• Fire Warden Training .....................................................................................................................................

• Occupational First Aid Certificate & Refresher .......................................................................................

Food Safety Training • Retail Food Safety Training Programme ...................................................................................................

S.P.A.R.K. ............................................................................................................................

Contact us ......................................................................................................................

Cancellation Policy It is the policy of Musgrave Retail Partners Ireland that any training cancellations made by phone must be followed by an immediate email at least 5 working days prior to the course. This will eliminate any dispute regarding cancellation charges for non-attendance. Failure to provide adequate notice will result in a charge to the store and it may also result in disappointing other course candidates if the entire course has to be cancelled.

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Create the Best Team!

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Maximising the Effectiveness of Your People

As the labour market continues to tighten, stores are finding it increasingly more challenging to recruit

skilled and experienced individuals, so it’s important to be able to “grow your own”. Training and

developing your people is a key way you can do this and is an important investment in the future of

your store. It will help people improve their performance and develop skills for current and future roles.

This will help drive your business forward and will support your succession planning. But…. if Training

is not planned properly it will not deliver the best return on your investment. Planning your training

starts with completing the Store Training Needs Analysis.

What is Training Needs Analysis (TNA)?

Training Needs Analysis is simply identifying what people need to learn to improve their current

performance and be ready for future changes (e.g. someone leaving, a new business initiative or a store

revamp etc.) People learn in lots of different ways, so it’s important to choose the most appropriate type

of learning. This might be a Training course or perhaps another way of learning. These include giving

people an opportunity to step up or take a sideways move, to lead a project or get some coaching. One

thing we can all benefit from is to get some feedback – so remember to talk with people about what

they are doing well and where specifically can they improve.

On the SuperValu Retailer toolkit you will find a copy of the TNA tool. This should be used each year as

part of your business plan to determine where the team need to improve. Each departmental

supervisor or manager should be asked to review each employee and discuss with the HR Manager

and Store Manager. The training gap is the difference between the skills your employees actually have

at the moment and the skills they need to keep your store competitive.

How do you carry out a TNA? The TNA will need to be carried at 3 levels in the store to identify gaps:

1. The Store Level – What training is required to support the store’s objectives/ strategies?

Identify the Training Need

Who needs what?

Plan the Training

-When, What & Where?

Implement the Training

-How? Brief Learner

Evaluate the Training

-De-brief LearnerWhat happened since?

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2. The Department Level – What training is needed to support change/ improvement in each department?

3. The Employee Level – What is needed to support individual employees?

Where can you find the TNA document?

You can access the TNA document on the SuperValu Toolkit: https://supervalu.visualid.com/filedownload/?i=b3JsYS5mYXJyZWxsQG11c2dyYXZlLmll$AC1E02E81b97a127E2uIRD518ACA$Te4b0545008c2b17c

or go to Brand Guidelines > HR > I-CARE Training Needs Analysis

Below is a sample of an appropriate ratio for a Learning & Development Plan.

Learning is composed of the following:

Education 10%

• Courses

• College

Experience – 60% • Working in another

department or store • Step Up Roles • Secondments

• Coaching Trial &Error

• Sideways move

• Leading a project

• Networking

• External Bodies

• Shadowing Rotation

Learning From Others 30% • Feedback

• Mentoring

• Coaching

• Performance Management

Evaluate the Training by Briefing and De-Briefing your People

One of the things that is likely to lead to people being more likely to change following the training is

the involvement of their manager.

This starts with briefing the person before the course about:

• Why the trainee is going on the programme

• What the content of the programme will include

• What their own objectives are from the training

• How they might apply the learning back in store

Then after the Training:

Once the trainee has attended the programme meet with them to discuss and review the training

that has taken place. This should include:

• What did the trainee learn (including action plans)

• How can they apply the learning

• How can the Manager support the learning application

• Have an informal chat after they return from the training and then 2-3 weeks after the training

meet with them to see how they have applied the learning.

If you don’t do this, much of the learning will be lost and your investment will not be maximized!

See the following pages for examples of forms which will help to guide you in these discussions!

https://mandrillapp.com/track/click/30132685/supervalu.visualid.com?p=eyJzIjoiR2gwQ3R2TTZmbGp2ZUlhX2JzN3ZYaTk3anEwIiwidiI6MSwicCI6IntcInVcIjozMDEzMjY4NSxcInZcIjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL3N1cGVydmFsdS52aXN1YWxpZC5jb21cXFwvZmlsZWRvd25sb2FkXFxcLz9pPWIzSnNZUzVtWVhKeVpXeHNRRzExYzJkeVlYWmxMbWxsJEFDMUUwMkU4MWI5N2ExMjdFMnVJUkQ1MThBQ0Ekc2U0YjA1NDUwMDhjMmIxN2NcIixcImlkXCI6XCI5MWU0MDQxOWJiZWI0NjczODQyOTliZmZlYzY2Nzg1NlwiLFwidXJsX2lkc1wiOltcIjgwOTlhNGM3N2E5NjRmOWExNTJiMDNjZDQwOWQ1YjZlMWMwZjU3YTJcIl19In0

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Pre-Training Brief

Name: Course:

Overview of programme agenda?

Agreed Learning Objectives?

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2

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How will development be reviewed? (EG: Outline frequency of meetings, Competencies, Expected Behaviours)

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2

3

Agreed By:

Employee:

Manager:

Date:

Date:

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Post -Training Brief

Name: Course:

Agreed learning objectives prior to training

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2

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What did you learn on the training?

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2

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How have you applied the learning? What have you done differently at work?

1

2

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What impact has this made?

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2

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Manager Comments.

1

2

3

Agreed By:

Employee: Date:

Manager: Date:

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Planning to Develop your In-Store Expert The following is a list of programmes or development interventions that may support your employees’ learning needs. Remember it is important to do a training needs analysis before nominating someone to attend training and to do a pre and post course briefing!

Who? What? How?

All employees in section

❖ Customer Service & Selling Skills

❖ Product Knowledge

❖ Operational Knowledge

❖ New initiative training

❖ Refresher training HACCP

training (in fresh food

areas)

❖ Pyramid Training

❖ Your In-Store I-CARE Trainer

❖ E-learning & Expert in store

❖ SuperValu Retailer toolkit

❖ Sales/supplier where applicable

❖ In store food safety training

❖ Pyramid training organised by Musgrave IT

Experts & no. 2

❖ New initiative training

❖ Operational training

❖ Category Workshops as scheduled

❖ Bakery Masterclass

❖ Participants to visit another SuperValu

store

Expert & no. 2

❖ Technical Skills & Knowledge

Development

❖ Supplier training

❖ Attend local colleges for relevant skills

training as relevant to individual (e.g.

follow on bakery programmes, chef

programmes etc.)

Experts & no. 2

❖ Developing to the next level –

supervisory and management

skills

❖ Feedback

❖ Coaching

❖ Training as identified by the TNA e.g. Step

up to Supervisor, Coaching for

Performance, Instructor Skills etc.

In store expert

❖ Career & skills development

❖ – 3rd level qualification in area of

expertise

❖ Certified and Accredited Courses:

Wine Spirits & Education Trust Level 2

❖ Irish Institute of Nutrition & Health

❖ Apprenticeship TBC

❖ Bord Iascaigh Mhara training

❖ Cork Institute of Technology e.g. Retail

Delicatessen Food Service, Retail

Bakery

❖ Dublin Institute of Technology e.g.

CIPD Diploma or Degree in

Professional Butchery or Diploma in

Retail Management

Cancellation Policy It is the policy of Musgrave Retail Partners Ireland that any training cancellations made by phone must be followed by an

immediate email at least 5 working days prior to the course. This will eliminate any dispute regarding cancellation charges for

non-attendance. Failure to provide adequate notice will result in a charge to the store and it may also result in disappointing

other course candidates if the entire course has to be cancelled

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To really maximise the effectiveness of your people

You have to create a SPARK!

S-Select the right people by using the Training Needs Analysis tool

P-Passion – Bring your passion through by briefing your people (Pre-

Briefing Tool)

A-Appraise them when they return and agree the action plan (Post

Training Brief)

R-Review their performance, give feedback that will build confidence and

drive sales

K-Knowledge – Ensure knowledge transfers to all of your team and

shoppers

Take every opportunity and

use SPARK to work these tools hard in your business.

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eLearning

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Train & Retain with eLearning

A strong culture of continuous development will allow your store to both attract and retain an

effective, engaged workforce. eLearning is the perfect platform to develop your staff.

eLearning is one of the best ways to demonstrate your commitment to staff development. It allows

you to deliver tailored, personalised and engaging learning content that’s relevant for your store.

Most of our eLearning content is developed inhouse which ensures content is up to-date and relevant

for the end user.

Today’s learners are impatient – and in this case, impatience is a virtue! More than ever before, we’re

seeing people in the workforce display a real appetite for continued development within their role.

Plenty of companies offer fringe benefits to their staff, but if you want to get the best people – and

get the best out of them – you need to offer them development opportunities at all career stages.

It is important to demonstrate your commitment to developing the skills and knowledge of your staff.

Show people you care about their development by giving them the opportunity to grow in their

careers, and they’ll feel empowered, valued and capable of contributing more to your store. In turn,

your store will benefit from a group of motivated, loyal staff delivering increased productivity and

less need for constant supervision - whilst being far more likely to stay and grow further with your

business.

NEW FOR 2019

To make is easier for you in store, we have introduced training plans for several roles. For example;

if you have a new person in your Deli Counter you can now enroll them on a specific Deli Assistant

Training Plan. You can tailor the plan to suit the individual learner and their job role in your store.

The advantage of training plans is it increases motivation, job satisfaction and moral amongst your

employees. It will also allow you to easily track who has completed their training and more

importantly who has not completed their training. It is a great tool to use when inducting new

employees in your store (go to page 20 for instructions).

We have also added another new function where you can now track and record all your instore

training on the Musgrave Learning Academy. This will make it easier for you to centralize all your

staff training in one location (go to page 23 for further instructions).

We continue to develop and build our library of eLearning courses. All Store Managers and HR

Managers are automatically enrolled on new courses. Please review and enroll your staff on Training

Plans and courses relevant to them.

Email [email protected] if you have any queries on any of the above courses.

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Benefits of eLearning

• Consistently building employee knowledge yields higher sales

• Cost effective, flexible and allows you to run training at a time that suits you

• Can be used on a PC, laptop, tablet or mobile device

• Easy way to book, track and report on learning, one system for managing

training

• Content delivered to the end user, on time, relevant

• The learner can learn at a pace that suits them

How to get started?

Add User; Make a list with employees details

Name

Personal email

Job title

Add new user to Musgrave Learning Academy- go to page 17 for

details

Communicate;

• Identify courses required to close skill gaps • Allocate time – roster time to support the

employee development • Communicate to employees your Learning

plan • Book courses - go to page 18 for details

Report;

Run “Course Completion Report” to report on who has accessed and completed the training. Go to page 19 for details

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SuperValu eLearning Courses

TOPIC TARGET AUDIENCE

SuperValu Online Brand Induction All new staff

Bullying & Harassment All staff in store

Manual Handling Online All staff in store

Retailer GDPR Staff who handle personal data

Health at SuperValu Staff working on health section

SuperValu Real Food, Real People All staff in store

Oily Fish Product Knowledge Staff working on the Fish counter,

Shellfish Product Knowledge or anyone interested in learning more about

White Fish Product Knowledge seafood

PBOFM (prepared by our fish monger)

salmon, hake & cod

Introduction to Spirits Staff working in office licence

Moo’d Ice Cream Anyone working on the moo’d ice cream counter

Green Kitchen Staff working on the chopped salad counter

Cooks Ingredients Staff working in produce

Maintaining your Frank & Honest coffee machine

Anyone working with the Frank & Honest coffee machine

Bread

Cakes & Treats

All Bakery staff and checkout staff

Do you know your cuts of Beef Staff working on meat counter

Do you know your cuts of lamb Staff working on meat counter

Are you getting enough vitamins All staff in store

SuperValu Get Ireland Cooking/Meal Occasions All staff with an interest in food

SuperValu Prepared by the Butcher Christmas Anyone working on the Meat Counter who

Premium Prepared By Our Butcher (PBOB) will be making the Prepared by the Butcher

Premium PBOB Corn Fed Chicken Range

Hake & Cod PBOF Staff working on the fish counter

Salmon PBOF

SuperValu Deli Daily Counter Maintenance New Deli staff

SuperValu Delicatessen Gourmet to Go New Deli staff

SuperValu Delicatessen Fine Foods New Deli staff & Off Licence staff

SuperValu Hot Counter Deli Staff

SuperValu Charcuterie & Speciality Meats Deli Staff

Cheese (Level 2) Deli Staff

H&W Benefits Food Staff working on health section

Are you getting enough vitamins Staff working on health section

Exotic Fruit Staff working in produce

An Introduction to Autism All staff in store

What’s New on the MLA HR Manager/Store Manager

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Add New User

Step 2: Add User

Step 3: Select relevant eLearning course & Click Save

Step 4: Tick relevant eLearning courses & select

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Step 1: Select booking tab

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Booking a course

Step 2: Select “New Booking”

Step 3: Tick employee and relevant course(s) and select “book now”

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Run a Course Completion Report

Step 2: Select course completion

Step 3: Select relevant filters or export file to excel, pdf or print

Filters

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Add Learner to a Training Plan Step 1 Select Training Plan Management

Step 2 Select “Add Learner to Training Plan

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New for 2019

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Step 3 Select learner and training plan and select book now

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Step 4 All courses highlighted in green are mandatory, you can customise course as per your stores requirements. Once you are happy with the training plan for this learner, select assign users to this training plan.

Step 5 The learner receives an automated email inviting them to the training plan.

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Add in-store training

1. Select “In-store Training Management”

2. Select “Add In-store Training”

3. Select course type and fill in details

4. Press Save

New for 2019

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Add several dates to an in-store training session 1. Select In-Store Training Course Management

2. Search course & click on calendar to add additional dates/location

3. Add additional location/dates

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Add an employee to in-store training course/program 1. Select “In-store Training New Booking”

2. Select employee & in-store training course by ticking relevant option. Select date & location by

clicking on drop down list

3. Select ‘book now’

4. The learner receives an automated email with details

New for 2019

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Retail Excellence Training 2019

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Service Excellence Support Programme As you know when shoppers in SuperValu receive exceptional service they spend on average 15.4%

more! We have seen some fantastic improvements in our mystery shop results and continue to lead

on service in the Red C surveys. However we have also seen our competitors continue to focus on

improving their service and all are now delivering the basics.

Across most SuperValu stores, our results show the biggest opportunity

for improvement is at checkout… which is also one of the most

important areas for our customers. Therefore in 2019 there will be an

increased focus on checkout in the mystery shop with some questions

being worth more points. We also need to continue to maintain and build

on our results in other areas.

Service Excellence differentiates our stores by ensuring all our shoppers receive genuinely friendly

efficient service and experience our passion and love of food. This will inspire them to try new

products, new ranges and recipes – resulting in additional sales. Our updated 2019 in-store

support programme will give you the tools to deliver Service Excellence in your store.

As you know stores are responsible for training their own staff on Service Basics and Service

Excellence. To support this we will offer a Service Excellence Leader Tools Workshop programme

in 2019– please see page 59 for information.

When the MRPI Learning & Development (L&D) Specialist goes into store their role is to re-focus the

senior team on service, provide them with tools and some training to help them re-focus their staff to

deliver service excellence. Resources are limited so please contact us to agree a date for your store.

In revamping stores the MRPI L&D Specialist will focus on the Top 8 People Practises which will help

drive the culture forward. They will also train key employees in our 2019 content. This helps ensure

sustainability of the programme, support for staff after training and that new staff are trained up

as they join the business.

Target Audience

Elements of this visit are aimed at the Store Owner / Manager whilst other parts are focused on the

Charge hands / Assistant Managers and Store Employees.

Duration

The level of support will run on average over a minimum of 1 day, depending on the individual

needs of your store (revamp stores will receive additional time).

Due to the level of change, revamp stores will be given additional support.

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Outline of the Service Excellence In-Store Support Programme:

Below is a sample of the types of activities the L&D Specialist will work on with you and your team

during the in-store support programme. As each plan will be bespoke to the individual store’s

requirements, L&D Specialists may carry out some but not all of the below activities during the

support programme.

➢ Store Owner meeting - including feedback framework

➢ TNA review

➢ Management sessions “from Good to Great” to include:

➢ Review of feedback framework

Developing own plan for future

Ways of working together

Blockages /Hygiene factors

Focus on NPS drivers

➢ Service Excellence Leader meeting

➢ 1:1s with chargehands

➢ Team Building

Note: for revamp stores an individual store support plan will be agreed.

What Will We Be Able to Do After the Support Programme?

➢ Review the store’s 2019 Service Excellence vision.

➢ Improve priority areas relevant to the store e.g. for many stores this is checkout, for others it

may be Sundays

➢ Develop a plan of action / road map on how to get there with the full team.

➢ All Key Influencers delivering and role modelling our updated Service Excellence

behaviours including resolving customer complaints, proactively offering appropriate information

or help confidently selling through people.

➢ Key Influencers can confidently guide others a b o u t our S ervice Excellence behaviours

and give them feedback to enhance the overall customer experience in your store.

NOTES: The MRPI Learning & Development Specialist has limited time available for each store –

unfortunately in the event of a store cancelling at short notice the L&D Specialist is unlikely to be

able to reschedule training for that store.

We encourage you to contact your L&D Specialist to secure your date(s) as soon as possible

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Real Experts – Bakery The way the Bakery is managed operationally can make a real a point of difference to our

customers… and in the delivery of sales and margin. Building on the work done in 2017, the

2019 The Real Experts Bakery programme focuses on further up-skilling Bakers in

Operational Management. The content of this programme is based on trials run in

SuperValu stores.

Target Audience

This programme is suitable for the Head Baker and the next most senior person. Places are

limited and priority will be given to charge-hands. Places will be allocated to other

personnel on a first come first served basis.

Duration 1-2 days

Outline of Programme/Support ➢ Regional Training Workshop ➢ Follow up in store support by Fresh Food Advisors ➢ When the L&D Specialist is in store they will work with the Bakery Chargehand ➢ E-learning to support product knowledge

Topics Covered Include ❖ Business Case & current performance ❖ Deliver the consumer needs

• Execute the basics, planogram, range, flow, POS & must stocks ❖ Ways of working

• Quality, merchandising, rotas, production planning, sell out codes, costing template, staying legal

❖ Sales Based Ordering ❖ Reporting – sales, margin, must stock distribution

What Difference Will the Course Make? ❖ Improved standards and availability ❖ Increased sales ❖ Reduced waste ❖ Better control of bakery rotas

Dates Venue Trainer Cost

Jan- Mar 2019

Workshops will be run on a regional basis with follow up in-store

Musgrave Retail Partners Ireland –Fresh Food Advisor & L&D Specialist

No additional fee

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Bakery Masterclass (Scratch Stores)

During 2018 work was done to help stores improve the management of their scratch bakeries. This

was trialled in a number of stores and resulted in significant sales improvements. These

improvements will be introduced in the 2019 Real Experts Bakery programme and this Bakery

Masterclass provides stores with an opportunity to learn more about the ways of working. This will

help Bakers get a much deeper understanding of how these ways of working apply to scratch stores

and how they can apply to their store.

Target Audience

This programme is suitable for the Head Baker and the next most senior person in Scratch stores. The

cost for this programme entitles two people per store to attend.

Duration 1 days

Outline of Programme/Support

➢ Business Case & current performance

➢ Learnings from pilot stores

➢ Deliver the consumer needs

o Quality - WIBI

➢ Ways of working

o Day / Week in the Life of the Bakery

o Rota planning

➢ Sales Based Ordering

o Production plan based on actual sales history

o Sell-out codes

➢ Reporting

What Difference Will the Course Make?

❖ Improved standards and availability ❖ Increased sales ❖ Reduced waste ❖ Better control of bakery rotas

Dates Venue Trainer Cost

May to October

Workshops will be run on a regional basis with follow up in-store

Musgrave Retail Partners Ireland –Fresh Food Advisor & L&D Specialist

€300 per store (max 2 people may attend for this cost)

NOTE: We highly recommend stores with a scratch or semi scratch Bakery consider sending at least

1 person on the CIT Special Purpose Award in Bakery (Bread) – see page 69 for more information

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Real Experts – Produce

The Produce department gives us a real opportunity to wow our customers. In many stores it is the customers’ first impression of the store and through our Greengrocers we can truly differentiate our offering. The knowledge, expertise and passion of our Greengrocers is key to driving sales. The Real Experts 2019 Produce programme aims to further up-skill our Greengrocers. It will support them to consistently deliver new category initiatives, will further develop their awareness of the market along with sales and profit opportunities.

Target Audience This programme is suitable for the Produce Chargehand and the next most senior person. Places are limited and priority will be given to the Produce Chargehand. Places will be allocated to other personnel on a first come first served basis.

Duration 1-3 days In 2019, there will be two 1 day Regional Workshops in Produce, followed by in-store support

Outline of Programme/Support ➢ Regional Training Workshop x 2 on Produce ➢ Follow up in store support by Fresh Food Advisors ➢ When the L&D Specialist is in store they will work with the Produce Chargehand ➢ E-learning to support product knowledge

Topics Covered Include (subject to change) Workshop 1: Ways of working (TBC based on Retailer Input etc.)

• Ordering, handling, merchandising, operations, managing waste – focus on examples Prepared By, Organics & Horticulture – but principles valid for all areas)

• Quick Wins Delivery of Excellence for the Consumer

• New ranges • Flair (learnings from best in class stores around merchandising) • Service Excellence when doing a tasting

Workshop 2: Embedding the standard & stepping it on

• Check in on Progress • Sharing best practise on ways of working • New winter planogram • TBC based on Apr/Jun roll-out

What Difference Will the Course Make? • Improved standards & sales

• Reduce wastage

Date(s) Venue Trainer Cost Workshop 1: Apr-Jun Workshop 2: Sept-oct

In your region & in-Store

Musgrave Fresh Food Advisors (FFA) / L&D Specialist

No additional fee

Rea

l Exp

erts

– P

rod

uce

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Real Experts – Seafood The passion and theatre our Fishmongers deliver, coupled with their excellent product

knowledge and expertise are key to driving sales by delivering Service Excellence for our

customers.

The Real Experts Fish programme aims to up-skill our Fishmongers. This programme

will build on the work done in 2016 and 2017. It will focus on further building the skills and

knowledge of our Fishmongers and on inspiring them to speak confidently to our customers

about seafood. This will help them deliver excellent standards and Service Excellence and so

grow sales.

Target Audience

This programme is suitable for the Fishmonger and the next most senior person. Places are

limited and priority will be given to chargehands. Places will be allocated to other personnel

on a first come first served basis.

Duration 1-2 days Outline of Programme/Support

➢ Regional Training Workshop ➢ Follow up in store support by Fresh Food Advisors ➢ When the L&D Specialist is in store they will work with the Fishmonger ➢ E-learning to support product knowledge

Topics Covered Include The detailed agenda is yet to be confirmed What Difference Will the Course Make?

➢ Improved standards and sales ➢ Reduce waste

Date(s) Venue Trainer Cost July-Aug 2019

In your region & in store

Musgrave Fresh Food Advisors (FFA) / L&D Specialist / BIM

TBC

****************************

Follow on Seafood Masterclasses In conjunction with BIM we will develop a 2019 Seafood Masterclass to help stores further

drive on their Seafood Category. The agenda and cost for this Masterclass is yet to be

confirmed.

Rea

l Exp

erts

– S

eafo

od

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Health & Wellness Product Knowledge Workshop Increasing the product knowledge of those working in the Health & Wellness section will help

to drive sales. Customers are not always familiar with the products in this section and can be

wary of trying new products, especially those with a higher selling price. We are pleased to

confirm that we will be running FREE Health & Wellness Supplier workshops in January 2019.

These will serve as a useful reminder for those who attended the highly successful sessions

last year; whilst also being a great starting point for new staff

Target Audience The Health & Wellness Advisor or those working in the Health & Wellness Section – each store

should send at least one person

Duration ½ day

Outline of Programme/Support ➢ Introduction and What is Possible for 2019 ➢ Coeliac education: Yvonne Finnegan (Dietician) ➢ MRPI training ➢ Supplier content x 3 ➢ Supplier tastings: Multiple

What Difference Will the Course Make? ➢ Improve employee product knowledge and confidence when talking to customers ➢ Improved service to customers ➢ Increased mystery shop results ➢ Improved sales

Date(s) Venue Trainer Cost

16th Jan 22nd Jan 23rd Jan 29th Jan

Cork Dublin Kilkenny Claremorris

Valeo Yvonne Finnegan Paddy Curran MRPI colleagues

No additional fee

Those working in the Health & Wellness section should attend (as a minimum), the Irish Institute of Nutrition 2 day Introduction to Health & Nutrition course. See page 78 for more information.

34

PCI Credit Card Security Training “Shopping with Confidence – Protecting our Customers”

PCI Compliance is a mandatory standard set by Visa and Mastercard. Stores must be

compliant in order to be permitted to carry out Credit Card transactions. This course is

designed to facilitate stores reach this standard and understand how to safely and securely

manage Credit Card transactions. Training will be given on the daily checklist required to

handle Cards and Card processing devices. Attendees will get an understanding of the policies

and procedures for Credit Card use and a daily checklist will be provided to manage the

physical inventory of devices.

Target Audience

All Stores are required to attend. The Store Owner, Store Manager and Checkout Manager should attend

Number of attendees will be set based on the size of the store and credit card volumes

Duration ½ day

Cost No cost for initial session (Note: if store does not implement learning, they will not be PCI compliant and are likely to require further intervention at a cost)

Topics include: • What is the PCI standard and what does it mean for my business?

• Merchant Responsibilities - Credit Card handling in your business

• Daily routines - What do I have to do to stay compliant • Benefits of achieving Compliance • What are the day-to-day risks

• Audit process

• Completing the PCI Compliance Declaration

What will I be able to do after the course • Passing the Credit Card Security module is your licence to use Credit Cards in your

business. • This course will simplify the Annual PCI accreditation process

Dates / Location Course will be run in centres around the country during March, April and May 2019

Trainer The Course will be managed by

• Musgrave PCI Compliance Manager • Credit Card Auditor to define the standards required in each store

• Portal Manager - To deliver instructions on how to use the new Musgrave Credit Card Compliance Portal.

New for 2019

35

HR Forum

This programme is designed to give participants an update on key HR developments and issues

relevant to their store. It is also designed to assist retailers in managing some recent and

pending changes in the relevant area of employment legislation.

Target Audience Store owners, Store managers and HR managers

Duration 1 day

Topics Covered Include: • Pay

• Employment Miscellaneous (Provisions) Bill 2017

• Gender Pay Gap Reporting

• Diversity and Inclusion

• Disciplinary Procedure and Recent Updates

• Retention and Engagement

• Retail Learning & Development Update

What will I be able to do after the course? • Understand developments in and the direction of pay in Ireland and the retail sector

• Understand the impact of the Employment Miscellaneous (Provisions) Bill 2017

• Understand the new Gender Pay Gap reporting legislation

• Understand how to make workplaces more diverse and inclusive

• Understand the recent case law that has had an impact on disciplinary procedures

What difference will the course make? (If I implement learning) • You will be better equipped to manage your stores pay agenda

• You will be prepared for new legislative changes relating to the Employment

Miscellaneous (Provisions) Bill 2017

• You will be up-to-date concerning disciplinary procedures

• You will be better equipped to manage retention in the workplace

Locations Dates Trainer Athlone Sligo Cork Dublin

March 5th March 12th March 14th March 26th

Musgrave HR Department

36

General Data Protection Regulations (GDPR)Workshops

General Data Protection Regulations (GDPR) came into effect on the 25th May 2018. The regulations

will impact all stores as they enhance data protection rights. They will also impose more onerous data

protection obligations on business owners: introduce financial penalties and the right to

compensation for employees for certain data breaches. These new regulations will introduce an

increased emphasis on transparency, security and accountability.

Target Audience Store Owner, Store Manager, HR Manager

Duration 1 day

Topics Covered Include • The scope of GDPR • Key definitions i.e. personal data, data controller, data processor • The processing of employees’ data • Privacy notices • Data access requests • Breach of GDPR • Sanctions and compensation

• Minors and consent

What will I be able to do after the course? • Have a greater knowledge of GDPR and how it will affect your store • Understand how data access requests are processed i.e. your obligations when a

request is received • Put an action plan in place to manage your obligations under GDPR

What difference will the course make? (When I implement learning!) • Your store will be better equipped to deal with GDPR.

Locations Dates Trainer

Dublin Cork

May 23rd Oct 2nd

Sytorus

€100p.p

GD

PR

Wo

rksh

op

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I-CARE/Service Excellence Tools – Available on the Retailer Toolkit All of the in-store training tools are available on the SuperValu Retailer Toolkit. Throughout the year we will develop and add new tools and materials to support you on our new Service Excellence journey. Supervalu Toolkit > Brand Guidelines > Retail Excellence > Service > I-CARE Service Tools For best Practice From Other Stores – Check Out The Toolkit: Supervalu Toolkit > Brand Guidelines > Retail Excellence > Service > I-CARE In-Store If you have questions on any of the materials, please contact a member of the HR & Retail Training Team.

Fresh Food Training Tools - All available on the RetIICARE ToolsperV

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Other Training & Development Tools You can find additional training and development folders, manuals and support materials in the Retailer Toolkit. Please follow the instructions below.

Compliance Training Home > Brand Guidelines > HR > Store HR Support > HR Policies & Procedures > Legally Required Training

➢ Paracetamol ➢ Food Safety ➢ Tobacco Regulations ➢ Alcohol Code of Conduct – Training materials to be used face to face are available

on the toolkit or alternatively we recommend you avail of the on line Responsible Retailing of Alcohol Training option via www.alcohol.ie

Operational Home > Brand Guidelines > Retail Excellence

➢ Toolkits, wallcharts etc on each Hallmark, and on areas like Availability, Range etc. Home > Brand Guidelines > HR > Store HR Support > HR Policies & Procedures > Retailer Training Dev Retail Workbooks

➢ Trainee Manager programme ➢ Food Safety Updated Workbook ➢ Full set of Department Workbooks ➢

Performance Dev. Reviews Home > Brand Guidelines > HR > Store HR Support > Annual PDR

➢ Employee Review Form ➢ Manager Review Form ➢ User Guidelines for Employee ➢ User Guidelines for Managers

Recruitment & Selection Home > Brand Guidelines > Musgrave Recruitment Solution

➢ Access to AMRIS to post vacancies etc

Home > Brand Guidelines > HR > Store HR Support > Recruitment and Selection ➢ Letters ➢ Recruitment Docs ➢ Induction ➢ Contracts ➢ Job Descriptions ➢ Person Specifications ➢ Uniform Brochure ➢ Link to Online tool – Situational Judgement Questionnaire to help screen job

applicants for an ICARE attitude)

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Too

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Oth

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http://www.alcohol.ie/

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HR Policies & Procedures Home > Brand Guidelines > HR > Store HR Support > HR Policies & Procedures Policies

➢ Disciplinary & Grievance ➢ WRC Information ➢ Probation ➢ Performance Management ➢ Long Term Absence Management ➢ Redundancy

NOTE: A number of these are being reviewed during 2019 so at times may not be available – in the case of any queries please contact us.

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Fresh Food Training Tools - All available on the Retailer Toolkit

Go to-SuperValu Toolkit-Brand Guidelines-Retail Excellence-Fresh Foods In addition to e-learning already referenced, the following are training tools that are available

to you on the Retailer Toolkit to support you to deliver Retail Excellence

Engagement It is important to engage with your employees so they understand what Retail Excellence means for them in their job. The following training tools can be found under Engagement to support you

➢ Introduction to Retail Excellence ➢ Employee Briefing Guide ➢ What’s happening in our Department? ➢ Self-Audit and Action planning

Meat Department ➢ Meat Video ➢ Daily Operations Procedures for Red Meat ➢ Fresh Meat Standard Operating Procedures ➢ Fresh Meat Daily Operating Procedures Wall Chart ➢ Fresh Meat Charge hand Daily Checklist ➢ Manager Daily Checklist

Produce Department ➢ Merchandising Horticulture Video ➢ Daily Operations Procedures ➢ Produce Standard Operating Procedures ➢ Produce Daily Operating Procedures Wall Chart ➢ Produce Charge hand Daily Checklist ➢ Manager Daily Checklist

Deli Department ➢ Batch Control Sheets for Bakery & Pizza Video ➢ Deli Daily Operations Procedures ➢ Deli Standard Operating Procedures ➢ Deli Wall-Chart ➢ Deli Charge hand Daily Checklist ➢ Manager Daily Checklist

Bakery Department ➢ Batch Control Sheets for Bakery & Pizza Video ➢ Bakery Daily Operations Procedures ➢ Bakery Standard Operation Procedures ➢ Bakery Wall Chart ➢ Bakery Charge hand Daily Checklist ➢ Manager Daily Checklist

You can find the Weekly Control sheets to populate the Retail Excellence Visual Board here as well

29


Food Leadership Courses

30

Wine Masterclass Providing customers with inspiration about Wines is key to drive sales, differentiate the Off Licence

and in particular to encourage customers to spend a little more on their bottle of wine!

Building on the success of the Wine Masterclasses in 2017 and 2018 we are delighted to confirm we

will run a further Wine Masterclass in 2019. This exciting and interactive Masterclass will help develop

your knowledge of wine and your confidence to talk to customers about wine.

Target Audience The Off Licence Chargehand

Duration 1 day

Topics Covered The Wines which will be covered is yet to be confirmed Note: As the session will include Wine Tasting, please make appropriate travel arrangements!

What will I be able to do after the Training?

• Talk confidently to customers about the wines covered • Improve mystery shop • Drive sales

Locations Dates Trainer Cost

Dublin Cork

September 2019 TBC Kevin

O’Callaghan

€50 per store

(max 2

people)

Win

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rcla

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BIM Fish Filleting & Cookery Programme

Fish is a key growth area as customers become more aware of the health benefits of eating fish. Customers are fearful of buying fish and rely on the fishmonger to provide advice. The knowledge, expertise and passion of our fishmongers is key to delivering service excellence and driving sales. In order to deliver margin fishmongers need to be able to correctly fillet fish. This programme which is run in conjunction with Bord Iascaigh Mhara programme will equip them with the necessary skills.

Target Audience Fishmongers or those working on the Fish counter (* see note below re dress code – participants will NOT be able to attend without the appropriate clothing!)

Duration 2 days

Topics Covered: Classroom presentation covering: • Species identification • Causes and control of spoilage • Quality assessment • Hygiene and safety • Workstation preparation • Safe knife handling • Filleting techniques

• Handling and packing techniques

Demonstration and hands on practice: • Filleting techniques for different varieties of fish • Removal of all filleted product and waste, scrub down and sanitise equipment

• Seafood Cookery Demonstration

What Will I Be Able to Do After the Course? (When I implement the learning!) They will be able to give correctly fillet common species of fish, handling it correctly


Dublin Cork Dublin

Mar 12th & 13th

April 30th & May 1st Oct 2nd & 3rd

BIM €250 per

person

*NB: Participants must bring sturdy, waterproof footwear (preferably wellington boots) and a warm fleece. Without the footwear they will not be permitted to do the course due to health and safety, and without the fleeces they will be fairly chilly! Also, for Howth a clean white coat / shop jacket is needed each day, spares are available in Clonakilty but participants may like to bring their own. Other materials and knives will be supplied

How to Book Log on to the Musgrave Learning Academy to secure your place on this course & confirm your choice of location. http://musgrave.learnskills.ie


W.S.E.T Wine Appreciation Level 2

This course is suitable for those already employed in the drinks industry / retail environment who want

to further their knowledge of world wines. This course may also be of interest to those who would like

a more in-depth understanding of wine & not currently working in the sector. This is a 3 day course and

the class consists of both wine tutorials and practical tasting. All tasting & exam equipment is supplied

(WSET Bookpack, Exam Paper, glassware, spittoons)

Target Audience

This course is suitable for anyone wishing to broaden their knowledge of wines. You will learn about the

major grape varieties & wine styles from the key wine producing countries of the world, the main spirits

categories and understand the factors that influence the style, quality and price.

Duration 3 days

Topics Covered Include • Key Black grape varieties • Key White grape varieties • Food and Wine Matching • Wine Producing Regions of the World • Sparkling Wines • Sweet and Fortified Wines

• How to Taste, Storage etc., Label Terminology

What Will I Be Able to Do After the Course? • Taste and describe wines using the WSET Systematic Approach to Tasting • A guide to the key considerations when matching food and wine successfully • Learn the correct way to store and serve wine and recognise common faults found in wines • A guide to sensible drinking and social responsibility • Learn how to decode and understand labels (labelling)

• Study the factors influencing the style, quality and price of wine in the vineyard and winery

What Difference Will the Course Make? (When I implement the learning!) • Ability to interact with consumers in store • Structured tastings in store • Accredited course qualifications

• Improved Mystery Shopper Results


Dublin Athlone Cork

Mar 28th, April 4th & 11th May 22nd & 29th, June 12th Oct 2nd, 9th & 16th

Mary Gaynor, Wine Academy Ireland

460pp (based on 7/8 minimum participants


32 W.S

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W.S.E.T Wine Appreciation Level 3

Target Audience This qualification is open to students who hold the WSET Level 2 Award in Wine & Spirits.

Topics Covered Include

The aim of the course is to provide detailed analysis of the principal wines and spirits of the world. Students

will benefit from in-depth tastings where they will learn to identify product styles and quality

Duration 6 days

Subjects Covered: • Viticulture • Vinification • Matching Food & Wine • Labelling Regulations • Wine Storage, Maturation & Bottling

• Information and Advice for Customers and Staff

Wines: • Bordeaux & South West France • Burgundy & Alsace • Loire Valley & Rhone • Italy, Spain & Portugal • Germany, Central & Eastern Europe • South Africa • Australia • New Zealand • North America • South America • Sparkling Wines • Fortified & Liqueur Wines • Spirits & Liqueurs Exam: • 50 Multiple Choice Questions • Questions paper requiring short written answers

• Blind Tasting of Two Wines – Evaluation Quality, Style & Price

What Will I Be Able to Do After the Course? Learners will be able to give advice to Customers, train staff in their stores, conduct tastings for staff and

customers. They should be able to write short wine articles for local paper about Supervalu wines and

special offers.

Locations & Dates Trainer Cost

Please register your interest with the HR Training Team through RSC.

Mary Gaynor, Wine Academy Ireland

€800pp

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IINH Introduction to Nutrition & Health

We are all much more aware of the impact of what we eat on our health. As a result many stores have

put in place a Health & Wellness section or they have increased their range of Free From foods and

benefit foods. Many have also added ranges such as vitamins and food supplements.

In order to ensure employees provide correct advice to customers and to help maximise sales, it is

important any employees working in this section are fully trained. This means they receive training

from the supplier on the products they are selling; and as a minimum they should also be trained in

understanding the basics of health & nutrition. Partnering with the Irish Institute of Nutrition &

Health (IINH) we have developed a 2 day introduction programme.

Target Audience

This programme is aimed at anyone working in the Health & Wellness section of the store or

anyone with an interest in Health & Nutrition.

Duration 2 days

Topics Include:

• Food & Health: Overview of current challenges, understandings & developments

• Carbs, Sugar, Fats, Cholesterol, Salt: the headline problems. Understanding labels: formats,

ingredient lists (incl. additives), nutrition terms & data, nutrition & health claims.

• Wholefood Nutrition: Food groups (meat, fish, dairy, vegetables, fruits, nuts & seeds, fats/oils) &

their nutrient profiles. Impacts of processing on nutrients.

• Special Diets & Products: intolerances to gluten, wheat, lactose, milk proteins, other

common ingredients. Learn how to check labels to assist customers.

What Will I Be Able to Do After the Course? • Provide basic advice to customers

• Know when to refer the customer to a third party e.g. health professional

What Difference Will the Course Make? (When I implement the learning!)

• Improved mystery shopper

• Increased sales

• Less likelihood of providing incorrect advice to customers

NOTE: Stores with a large health & wellness section may wish to have this programme run

in house. Please contact the Training Department for more information.

Locations Dates Trainer Cost Dublin Claremorris Cork

May 21st & 22nd Oct 1st & 2nd May 29th & 30th

Irish Institution of Nutrition & Health

€300pp

How to Book Log on to the Musgrave Learning Academy to secure your place on this course & confirm the location. http://musgrave.learnskills.ie

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IINH Nutrition and Wellness Training for Fresh Food

In SuperValu we provide the best customer service in grocery retailing in Ireland. Our competitors are

continuing to improve and one of the ways we can really differentiate our level of service is by offering

customers information that is relevant to them. Like everyone our customers are much more aware of

the potential impact of what they eat on their health, so they really appreciate any hints and tips we

can provide about the food we sell. And when customers are given this level of exceptional service we

know they are more likely to increase their spend in-store!

In order to give those working on the Meat or Fish Counter and the Produce section an understanding

of basic nutritional information about the products they sell, we have partnered with the Irish Institute

of Nutrition & Health (IINH) to develop a 1 day introduction programme.

Target Audience

This programmed is aimed at those working on the Meat or Fish counter, those working in the Pro-

duce section, or anyone with an interest in Health & Nutrition.

NOTE: This programme is not aimed at those working in the Health & Wellness section – they should

do the IINH 2 day programme

Duration 1 day

Topics Include: • Offering information to customers – what can you say

• Wholefood Nutrition: Food groups (meat, fish, dairy, vegetables, fruits, nuts & seeds,

fats/oils) & their nutrient profiles.

• Impacts of processing on nutrients.

• Understanding labels: formats, ingredient lists (incl. additives), nutrition terms & data,

nutrition & health claims.

• Portion control – what is a portion size, how much do we need for optimum nutrition

• Action planning

What Will I Be Able to Do After the Course? • Provide basic information on nutrition to customers to help them eat more healthily



• Improved experience for customers and increased mystery shopper results

• Increased sales

Locations Dates Trainer Cost Please register your interest with the HR Training Team through RSC.

TBC Irish Institution of Nutrition & Health

€150 pp

IIN

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Leadership and Management Development

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Retailer Leadership Development

Companies and organisations around the world are facing unprecedented change as

they prepare themselves for the future by changing structures, merging and

reinventing themselves.

Many see this as a tremendous opportunity for growth, innovation and success – while

others can find it daunting as their familiar world disappears. Yet still, there is the

challenge for everyone to accomplish more – and do it faster!

Our Leadership Development programmes will provide an opportunity for you to work

on the business and your own personal leadership rather than working in the

business. This is working at a different and more powerful level with a focus on

outcomes and possibilities rather than barriers and limitations. You will find that this

gives you the freedom, energy and creativity to collectively design a compelling and

dynamic future.

We have 2 programmes on offer in 2019:

1. Breakthrough

2. Leading for Growth

3. Retailer of the Future

1.Breakthrough One area that differentiates Breakthrough from other development programmes is that

it focuses on us as human beings, from a holistic perspective, rather than traditional

programmes that typically focus only on our working lives. Over the last 3 years, over

400 stores have engaged in Breakthrough and are experiencing the many benefits that

emerge from the programme.

The Breakthrough Programme will give each of you a powerful set of principles,

strategies and tools to shape the future of your enterprise and create new worlds and

possibilities. You will develop fresh, innovative strategies to propel you to your chosen

destinations. As a result you can command a greater share of the future for your

business and your brands. The Breakthrough Programme is a highly participative and

interactive event that guides individuals, teams and organisations through the learning,

creative and transformational experiences necessary to function in a more powerful

way – faster, more flexible, more innovative and more productive. In this new state your

business will perform as a more powerful system – a dynamic interplay of people,

principles and practices that consistently produce exceptional, breakthrough results.

There are 2 types of Breakthrough programmes on offer in 2019. The Breakthrough

Intensive Programme is for retailers that have yet to engage in Breakthrough. The

Breakthrough Manager Programme is for stores that want to embed the Breakthrough

Principles further in their business and introduce it to their in-store management

teams. Please see dates, locations and cost on the next page.

Bre

akth

rou

gh P

rogr

amm

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New for 2019

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Breakthrough Intensive Programme

Breakthrough 1 Day Manager

How to Book Log on to the Musgrave Learning Academy to secure your place on this course & confirm your choice of locationhttp://musgrave.learnskills.ie

2.Leading for Growth

This Leadership Development Programme, Leading for Growth, launched in November 2018 and is currently in pilot phase. This programme will further develop store owners’ Leadership Skills, Self Development and Business Leadership skills through the development of focused growth plans. It will include a series of facilitated retailer Peer to Peer sessions and a programme of in-store coaching & mentoring over a 10-month period. At this stage we envisage that we will invite a further cohort of retailers to part-take in this programme in Q3 2019. Further updates on this programme will be communicated at various stages throughout 2019 through your council and communications from the HR team in Musgrave.

3.Retailer of the Future

We are also in the process of designing a third Leadership Programme, Retailer of the Future. This is currently in design phase and will focus solely on the area of succession & on developing our next generation of retailers. We will launch this programme in May 2019. Further information will be provided in 2019 through your retailer council and direct communications from the HR team in Musgrave.

If you require any further information on any of these programmes, please contact Anne Rigney or Orla Farrell.

Location Date Trainer Cost Portlaoise

June 18th & 19th

Breakthrough

Trainer

€250

Location Date Trainer Cost Dublin Cork Portlaoise Sligo

May 30th June 12th Sept 19th Oct 8th

Breakthrough

Trainer

€100

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Store Manager Programme

How a manager leads and manages has a direct impact on the store and the team’s performance.

This three day programme aims to develop the Store Manager or Assistant Manager in three key areas,

in how they manage themselves; in how they manage others and in how they manage the business.

The programme will develop personal leadership skills, the ability to influence others, performance

management and coaching skills, and strategic analysis and insight which are all critical to leading a

successful business.

The programme is highly interactive with group discussions, individual and group presentations along

with learner role play.

Target Audience

This programmed is aimed at Store Owners, Store Managers and Assistant Managers.

Duration 3 days

Topics Include Day 1: Managing Me

• Leadership versus Management

• Understanding your own personal Leadership style

• The ideal SuperValu Leader

Day 2: Managing Others

• Influencing others effectively

• Understanding Performance Management

• Using Performance Management to deliver effective feedback

• Coaching and the role of the Coach in developing others

Day 3: Managing the Business

• Strategic Analysis and Insight

• Developing an effective strategy for your store

• Using strategic insight for critical business decisions

• Managing strategic change in your store

What Will I Be Able to Do After the Course?

• Explain the difference between Management & Leadership

• Describe with supporting examples, the role of the SuperValu manager/leader

• Effectively influence others to develop win-win outcomes

• Understand performance management and how best to deliver feedback to improve

performance or to reinforce positive behaviour

• Understand the difference between mentoring and coaching

• Use the GROW model to effectively coach others on your team

• Have a greater understanding of business strategy

• Critically analyse existing business strategy to make positive improvements

• Effectively plan a strategic change management programme in your store

• Develop an Action Plan for the transfer of learning back in store

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• Greater self –awareness of your own strengths and development areas

• Increased self-productivity and productivity of your team

• Improved team morale

Location Date Trainer Cost Cork Dublin Sligo

May 21st, 28th, June 11th June 11th, 18th & 25th Sept 17th & 24th, Oct 1st

OMT €800p.p

(Total Cost for 3 days)

How to Book Log on to the Musgrave Learning Academy to secure your place on this course & confirm your choice of location http://musgrave.learnskills.ie


41

Trainee Manager Programme Stepping up to a Trainee Manager role can bring with it a steep learning curve. For a newly appointed Trainee

Manager developing the ability to plan, delegate, motivate employees, manage performance as well as

understanding the day to day management of costs and running the store can be extremely daunting. This

course is designed to smooth the participants’ transition to a management role and will also complement

your own in-store Trainee Manager Programme.

Participants will be given a Trainee Manager toolkit which includes a copy of the SuperValu Manager

competency framework as well as a list of recommended on the job and off job training recommended to

complete as part of their Traineeship. To really get the most from any Trainee Manager programme we would

highly recommend that a Mentor be assigned to the participant in order to monitor progress and provide

effective developmental feedback throughout the duration of the programme. The programme is highly

interactive with group discussions, individual and group presentations along with learner role play.

Target Audience This programmed is aimed at Trainee Managers.

Duration 3 days

Topics Include

• Leadership versus Management • The role of the SuperValu Manager • Communication Skills for Managers • Influencing Skills • Motivating Others • Effective delegation • How to deliver effective feedback • Planning & Prioritising for Managers • Develop an Action Plan for the transfer of learning back in store


• Explain the difference between Management & Leadership • Describe with supporting examples, the role of the SuperValu Manager • Develop assertive communication skills to engage and influence colleagues • and senior Managers • Understand performance management and how best to deliver feedback to improve performance

or to reinforce positive behaviour • Understand the Manager’s role in motivating the team • Be able to assess the motivation of employees and intervene appropriately to positively impact

performance • Plan and prioritise work appropriately and effectively delegate to direct reports • Develop an Action Plan for the transfer of learning back in store

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What Difference Will the Course Make? (When I implement the learning!) • Increased self-productivity and productivity of your team • Reduction in employee relations issues due to improved team morale and improved

employee engagement • Improved store succession process with less reliance on external recruitment for Junior and

Location Date Trainer Cost Cork Sligo Dublin

Mar 26th, Apr 2nd & 9th June 12th, 19th & 26th Sept 17th & 24th, Oct 1st

OMT €600p.p

(Total Cost for 3 days)


Trai

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Step Up to Supervisor Programme

This highly interactive programme aims to support Supervisors to develop their communication, delegation and feedback skills to help them be more effective in their role. The programme is particularly useful for newly appointed Supervisors and Chargehands who are new to a management role. Using case studies and role plays participants will be guided through realistic store based scenarios to practise these vital skills.

Target Audience This programme is suitable for supervisors, charge-hands and trainee managers who are responsible to supervise the work of others.

Duration 1 day

Topics Covered Include • The Role of the Supervisor in store • Planning & prioritising effectively • Delegation for first time Managers/Supervisors • Communication • Time Management • Feedback – how to give feedback to help improve performance • Action planning

What Will I Be Able to Do After the Course? • Describe the role of the Supervisor in Store; understand the concept of getting

work done through engaging employees; evaluate self against SuperValu management competencies

• Explain what is required to plan effectively; set SMART objectives, describe how to prioritise, balancing urgency & importance

• Describe how to delegate effectively; choosing the right person for each task and using a step by step approach to delegation

• Review your personal communication to help you communicate more effectively; ensuring the whole message is congruent (words, tone of voice, body language); understand the benefits of using an assertive style

• Discuss how to give feedback in an efficient & constructive manner, including identification of specific issues, how & when they should be approached, what management support is required

• Plan your day more effectively to make the best use of your time

• Prepare an action plan to assist in implementing the learning back in the workplace to develop the individual’s effectiveness as a Supervisor

What Difference Will the Course Make? (When I implement the learning!) • Better delegation of tasks to more junior employees • Increase employee satisfaction due to better management of performance issues • Decrease in employee absenteeism • Improved mystery shopper results

Location Date Trainer Cost Cork Dublin Athlone Claremorris Cork Dublin

March 12th April 3rd May 21st June 25th Sept 18th Oct 8th

OMT €230p.p

44

Coaching for Performance

One of the objectives of all managers is to manage the performance of their employees, ensuring they

are performing to the best of their ability and engaged in the business’ objectives. This process

includes setting performance objectives, engaging & enabling your people to perform and managing

their subsequent performance This one day workshop will equip you with the necessary skills and

attitude to develop and manage the performance of employees and to conduct a performance and

development review in a professional, effective and enthusiastic manner

Target Audience Store Owners, Store Managers, HR Managers, Assistant Managers, Experienced Supervisors

Duration 1 day

Topics Covered Include • The Role of the Manager in Performance Management • Defining what is Performance Management • Setting Performance Objectives • Facilitating & Managing Performance • Giving Feedback • Listening • Different Types of Performers • The Performance & Development Review • Personal Development Planning • Rewarding & Recognising Performance

• Action Planning

What Will I Be Able To Do After the Course? • Describe the role of the manager in Performance Management and set clear objectives • Explain how to give clear performance feedback to different types of performances • Plan the preparation required to run Performance & Development Reviews with your team • Describe how to reward & recognise your people

• Complete an Action Plan relating to Performance Management

What Difference Will the Course Make? (When I implement the learning!) • Implementation of effective Performance & Development Reviews in store • Reduction of time spent on dealing with performance related issues • Improved employee engagement and mystery shopper results

• Increased sales from improved customer service through more engaged employees.

Location Date Trainer Cost Athlone Dublin Cork Dublin

Mar 28th April 30th June 20th Sept 19th

OMT €230p.p

Co

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Pe

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An Introduction to HR Management

Now more than ever we need to ensure that we are managing our most valuable asset, our people,

in the right way. This three day programme is designed for individuals who wish to gain a deeper

understanding of Human Resource Management. Participants will learn about some of the key areas

of the HR function, including: the role of the HR Manager; recruitment & selection; an introduction to

employment law; and performance management.

Target Audience Store Owner, Store Managers, HR Managers

Duration 3 days


• The Role of the HR Manager in store • How to set up a HR function • Recruitment & Selection • An Introduction to Employment Law

• Performance Management (giving feedback and running appraisals)

What Will I Be Able To Do After the Course?

• Understand the key elements of HR Management • Manage the administrative aspects of the HR function • Screen candidates and run an interview • Understand the basic elements of employment law and how they apply to your role

• Provide constructive feedback to employees and run an employee appraisal


• Set up the basics of a HR function within the store • Ensure the store is compliant with all aspects of employment law

(from recruitment & selection to dismissal) • Conduct interviews in line with our brand values and know how to recruit for service

• Ensure feedback and appraisals are carried out in store

Location Date Trainer Cost

Portlaoise

May 16th, 23rd & 30th

Musgrave HR

€300p.p


An

Intr

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46

Introduction to Employment Law

This programme is designed to give participants an understanding of the principles of employment

law and how it impacts on their day to day role in the store. The programme will enable participants

to apply the law to real life scenarios using case studies and in-class discussion to reinforce learning.

Target Audience Store Managers, Assistant Managers, Trainee Managers, HR Managers

Duration 1 day

Topics Covered Includes

• Recruitment and Equality • The Contract of Employment • Organisation of Working Time • Dignity at Work • Disciplinary Procedure and Unfair dismissal

• Workplace Relations Commission

What will I be able to do after the course?

• Have a greater knowledge of employment law and the steps to take to be compliant • Have increased confidence in dealing with employment issues in store

• Implement fair and consistent polices in relevant areas

What difference will this course make? (When I implement the learning!)

• Compliance with legislation

• The reputation of the brand, the store and the employer are protected

Location Date Trainer Cost

Portlaoise Sept 25th Musgrave €90 per person


Intr

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Service Excellence Leader Workshop

In order to deliver ICARE in store, each store must have a nominated person to lead Service Excel-

lence. They are responsible to ensure all staff are trained in Service Basics and Service Excellence and

to oversee the Top 8 Service Practices to ensure ICARE is kept alive. The role will involve training,

coaching, supporting and challenging others. It will require individuals to give feedback to staff and

managers on their delivery of ICARE behaviours.

There is an extensive range of materials available to support this programme.

This one day workshop will equip you with tools and the necessary knowledge and skills to

use these materials.

This workshop was also available in 2018, we would suggest that those who have already attended do

not need to attend again but instead nominate someone else from the store to complete the

workshop.

Target Audience Individuals responsible to lead Service Excellence in store.

Duration 1 day

Topics Covered Include • The Role of the ICARE Service Excellence Leader (Champion) • The tools and materials available to support – ICARE Basics & Excellence training materials • How to use the tools and materials • Behavioural observation • Tips on

• Giving Feedback • Listening • Influencing others • Rewarding & Recognising Performance

• Action Planning

What Will I Be Able To Do After the Course? • Describe the role of the Service Excellence Leader (champion) • Describe how to use the tools and materials • Develop a SMART action plan • Start to run ICARE Service Basics and Excellence in store • Support and challenge others in relation to Service Excellence • Describe how to reward & recognise your people in relation to Service Excellence

• Complete an Action Plan

What Difference Will the Course Make? (When I implement the learning!) • Improved employee engagement • Improved mystery shopper results

• Increased sales from improved customer service

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Location Dates Trainer Cost TBC TBC Musgrave €100p.p


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Impact & Influence

The aim of this course is to enable the learner how to understand behaviours and use this information

to achieve results in store. This two day workshop will provide participants with the skills and the

flexibility to build relationships which get results and to influence behaviour both within and outside

of the store. It will develop attendee’s self-awareness using psychometric profiling to leverage their

impact on others. Through a series of real life work situations individuals will learn how to prepare for

influence opportunities, in and outside of the business.

Target Audience Store Owners & Managers.

Duration 2 day

Topics Covered Includes

• How behaviour impacts how others are influenced

• Identification of situations where it is important to exercise influence and have impact

• Use of the Insights Discovery Profile psychometric tool to discover how the

individual is perceived, what behaviors the individual demonstrates and how styles may

change under pressure

• Identify how people react and respond in different ways and explore why communication

styles need to be adapted to influence and to develop rapport, trust & connection

• Recognizing and analyzing individual strengths and areas for development in influencing

• Preparation of a development plan to address prioritised areas for development

• Identify key stakeholders that need to be influenced, ‘reading others’, how to identify the

styles and approaches of others in influencing and how to adapt to adapt to others styles

and increase your influence with stakeholders

• Role-plays and feedback in real life scenarios

• Development action planning


• Identify a challenging influencing opportunity

• Understand your impact on others using feedback from psychometric profiling

• Increase your effectiveness at influencing

• Evaluate how you currently influence stakeholders; identify key influence behaviours and

areas for development

• Develop and practise a variety of influence behaviour that are identified as important to

achieving successful results

• Learn how to prepare for influencing opportunities within and outside of your business

• Confidently approach and deal with a challenging influence opportunity

• Operate more effectively as an organisation

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What difference will this course make? (When I implement the learning!) • Improved ability to influence others leading to improved employee engagement

• Improved relationships with other stakeholders e.g. customers

Location Dates Trainer Cost Portlaoise Dublin Cork

April 2nd & 3rd Aug 27th & 28th Oct 8th & 9th

OMT €500 p.p


Imp

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& In

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Instructor Training Skills

Supervisors, Mangers and HR Managers are required to train others as part of their job role. Yet many

have never had any formal development on how to train others most effectively. This short 2 day pro-

gramme will give participants practical skills on how to train on a one to one or small group basis.

Target Audience

Individuals responsible for training others

Duration 2 days


• Adult learning principles

• Planning and organising a training session

• Delivering training

• Action Planning - NB: on day 2 trainees will prepare and deliver a short training session

on which they will receive feedback on positive and improvement areas of their delivery

What Will I Be Able To Do After the Course?

• Apply adult learning principles in practical training situations in store

• Plan and organise training sessions

• Identify key issues relating to verbal and non-verbal communications in training situations

• Prepare and deliver small group and one-to-one training effectively

• Complete an Action Plan


• Greater adherence to standards e.g. retail excellence

• Improved customer service and mystery shop results

• Increased customer loyalty and sales


Cork

Dublin

March 13th & 14th

Oct 9th & 10th

IITD €300 p.p

How to Book

Log on to the Musgrave Learning Academy to secure your place on this course & confirm the

location. http://musgrave.learnskills.ie

Inst

ruct

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Trai

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Addressing Issues of Bullying & Harassment

Training for Managers

Being alert to bullying, harassment and sexual harassment in the workplace and effectively managing

complaints in these areas is an important skill in people management. This one day programme will

enable participants to increase their knowledge of these areas; respond appropriately to allegations

when they arise and have full awareness of the various options available in resolving such matters.

Target Audience

Store owners, Store Managers and HR Managers

Duration ½ day

Topics Include

• Definitions and differences between bullying, harassment and sexual harassment and what

they mean in practice;

• Roles and responsibilities of managers, employees, support colleagues and

designated contact people.

• Procedures for responding to complaints

• Formal versus informal Procedures

What will I be able to do after the Course?

• Understand what constitutes bullying, harassment & sexual harassment

• Have a full awareness of procedures

• Understand informal versus formal procedures

What difference will this course make? (When I implement the learning!)

• There will be greater awareness in your store of the issues of bullying harassment &

sexual harassment

• Your store will be better placed to deal with allegations of bullying, harassment and sexual

harassment appropriately

Location Dates Trainer Cost

Cork

Dublin

Sept 19th

Oct 3rd

Kaye Ronayne €100

53

Conducting Investigations

This interactive 1 day programme introduces participants to conducting effective and efficient

investigations into complaints arising from dignity at work and disciplinary issues in the workplace. The

programme considers how one deals with the initial complaint through to the conducting of an

investigation process.

The training focuses on the critical skills, techiniques and stragtegies required by those who are charged

with the responsibility of addressing the issues that arise.

Target Audience Store Owner, Store Manager, HR Manager

Duration 1 day

Topics include

• Best practice in dealing with dignity at work and disciplinary issues

• Procedures for responding to complaints

• Formal versus informal procedures

• The framework for conducting investigations

• Managing the investigation process from beginning to end

• Choosing appropriate options for resolution


• Have a full awareness of procedures

• Investigate allegations of bullying and harassment and sexual harassment

• Understand informal versus formal procedures

What difference will the course make? (When I implement the learning!)

• Your store will effectively be able to conduct investigations

• Effectively write investigation reports


Cork

Dublin

June 19th

June 12th

Kaye Ronayne €150

NOTE: To maximise learnings for this course we recommend that you attend

Addressing Issues of Bullying & Harassment prior to attending this course.

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Anti-Bullying & Harassment Training for Contact Persons

In our employee handbook, consistent with best practice, we provide that stores will appoint contact

persons for complaints of bullying, harassment and sexual harassment. The role is a critical one as the

Contact Person can provide the relevant support and information to someone who makes an

allegation of bullying or harassment. This training programme will provide the Contact person with

the relevant skills and knowledge to effectively perform this role

Target Audience

Bullying and Harassment contact persons (This can be any individual in store)

Duration ½ day

Topics covered

• Role of the contact person

• Definitions of bullying harassment and sexual harassment

• Formal versus informal Procedures


• I will understand my role as a contact person

• I will understand the definitions of bullying, harassment and sexual harassment

• I will understand the options open to the complainant including both formal and

informal procedures

• I will understand all procedures

What difference will the course make? (When I implement the learning!)

• The store will have a fully training contact person(s) consistent with the employee

handbook and best practice

• Employees will have an individual to whom they can go to receive information on

their options


Cork

Dublin

May 16th

May 28th

Kaye Ronayne €100

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Recruitment and Retention Workshop Attracting and retaining talented employees is an ever-increasing challenge in retail. This programme

will enable stores to maximize the benefits of the new careers website and agency recruitment

solution; it will also ensure that recruiting managers are skilled in the interviewing and selection

process.

Target Audience

Store Owner, Store Managers, HR Managers

Duration 1 day


• The recruitment market and trends

• Interview and selection process skills

• Equality law as it relates to recruitment and selection

• The careers website and the agency recruitment solution

• Areas that influence retention

• Induction Process


• Effectively manage the recruitment process

• Post job vacancies to our SuperValu and Centra careers website

• Understand how to use the new agency recruitment solution

• Successfully interview candidates and manage the selection process

• Manage recruitment and selection consistent with equality legislation

• Implement effective retention model in store

• Make efforts to reduce employee turnover in store

What difference will the course make? (When I implement the learning)

You will have a full and comprehensive recruitment solution that you will be able to implement in

store

Location Dates Trainer Cost

Cork

Dublin

April 30th

Sept 17th

Musgrave €100 per person

How to Book

Log on to the Musgrave Learning Academy to secure your place on this course & confirm & confirm your

choice of location. http://musgrave.learnskills.ie

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Further Education

Stores sponsoring employees to complete 3rd level programmes are encouraged to consider using an Educational Assistance Policy. This can help you to clarify responsibilities of the store and of the employee, particularly if they were to leave. A copy of this document may be downloaded from the toolkit for you to edit as appropriate.

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CIT Special Purpose Award in Bakery (12 Day programme)

We are delighted to confirm we are continuing to evolve and run our new Bakery training

programme in conjunction with Cork Institute of Technology. Successful participants will

receive a Special Purpose Award from CIT. This programme has been described by one

retailer as “having taken the witch-craft out of bakery”. It has been developed with input

from retailers and we believe will help to address the skill gap in this important area. We will

run this for the first time ever in Athlone starting in Q1, 2019

Target Audience

New Bakers or those interested in becoming Bakers. Applicants may be required

to undergo a short interview.

Duration

The programme will run over 12 days (either 1 day a week from 1 to 8pm for 12

weeks or this may be run in blocks of 2 days – this will depend on the individual

course location)

• 100% attendance is required

• Students will be expected to practise what they have learned in class during the week

Objectives

• Develop individuals with little or no bakery skills or knowledge into competent Bakers

• Provide a recognised qualification in Bakery and so attract individuals to work in this

area

Content

The programme has been designed specifically for Bakers in SuperValu and Centra

scratch and semi scratch bakeries. It will cover the fundamentals of baking bread

(Yeasted, Specialty, French, Rolls, Health; Rustic; Sodas and Scones), pastries

(including Danish pastries and croissants), tarts, cakes including roulades, sponges

etc.

The programme will be hands on with most of the time being spent demonstrating

and practising baking. Particular focus will be given to:

• Recipe knowledge

• Selecting ingredients

• Weighing & measuring

• Mixing & dividing

• Moulding & shaping

• Tinning & traying up

• Retarding & proving

• Preparing ovens

• Finishing

• Baking product

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• Decanting from tins

• Handling finished product

• Fermenting

• Resting

• Trouble shooting problems

• Consistency

• Margin, Waste, Yield

Assessment: Assessment will primarily be based on performance in class, a practical skills

evaluation and there will also be two short tests.

Locations & Dates Trainer Trainer

Dates: Please see the Musgrave Learning

Academy.

Venue: Athlone (starting in Q1), Cork (TBC)

and Dublin(TBC)

CIT €1,050 per person (€950 course

fees and €100

uniforms/equipment)

Booking Process:

Please visit the Musgrave Learning Academy http://musgrave.learnskills.ie for more details and

to enrol your employee – or contact us for more information on dates. Employees will be

required to complete a more detailed application form for the college

NOTE: Due to extremely strict HACCP codes of practise in the college, participants will not

be permitted to wear any make up and must be clean shaven (beard nets are not sufficient)


59

CIT Special Purpose Award in Delicatessen Food Service (12 day programme)

Recent years have seen an explosion in the number of specialist food outlets around the country,

reflecting our nations continuing interest in food. By improving the skills and knowledge of those

working in our Delicatessens we will improve the customer experience and drive sales. In conjunction

with our retailers and Cork Institute of Technology we have developed a bespoke Delicatessen Food

Service programme. It will help to address the skills gap in this important area and by providing a

recognized qualification will assist in attracting and retailing talented individuals. The programme

equips individuals with knowledge of a wide range of Delicatessen products and will introduce them to

the skills required to produce ready to go foods for the deli. Successful participants will receive a 10

credit Special Purpose Award from CIT.

Target Audience

This programme is aimed at anyone working or intending to work in the Delicatessen. It will develop

individuals with little or no Delicatessen skills or knowledge into competent Delicatessen Assistant and

will help those more experienced participate to further improve their skills and knowledge. Applicants

may be required to participant in a short interview.

Duration

The programme will run over 12 days (either 1 day a week from 1 to 8pm for 12 weeks or this may be

run in blocks of 2 days – this will depend on the individual course location)

• 100% attendance is required

• Students will be expected to practise what they have learned in class during the week

• Assessment will be based on performance in class, plus a practical skills evaluation

and a short answer test at the end of the programme

Assessment: Assessment will primarily be based on performance in class, a practical skills

evaluation and there will also be two short tests.


• Demonstrate safe and professional food preparation, knife skills and use of kitchen equipment

• Produce a range of traditional and innovative nutritious products for the Deli

• Identify the quality credentials of Irish and continental cheese, antipasti and charcuterie

• Prepare, cook, portion and present a range of hot and cold main courses

• Apply principles in production planning, purchasing, HACCP and health & safety

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Content:

This programme has been designed specifically for those working in the Delicatessen in

Centra & SuperValu stores. It will include:

• Correct use of Knives & kitchen equipment

• Personal & professional hygiene practices

• Salads, hors d’oeuvres, dressing, toppings and sauces used within the modern deli.

• Soups & sandwiches

• Cheese & antipasti

• Hot counter sales

• Origin & quality of ingredients

• Charcuterie

Locations & Dates Trainer Trainer Dates: Please see the Musgrave Learn- ing Academy.

Venue: Cork and Dublin (TBC)

CIT € 1350 per person (€1250 course fees and €100 uniforms/ equipment)

Booking Process: Please visit the Musgrave Learning Academy http://musgrave.learnskills.ie for more details and to enrol your employee – or contact us for more information on dates. Employees will be required to complete a more detailed application form for the college

NOTE: Due to extremely strict HACCP codes of practise in the college, participants will not be permitted to wear any make up and must be clean shaven (beard nets are not sufficient)

CIT

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DIT Diploma in Retail Management

This 2 year programme is a full third level Diploma in Retail Management, awarded

by the Dublin Institute of Technology. It is a highly customised programme

developed specifically for SuperValu and Centra stores providing students with a

recognised qualification in Retail Management. The programme will enable store

managers to complement their operational knowledge with the theoretical aspects

of retail management. The programme is assessed through the completion of work

based assignments and written examinations.

Target Audience

This programme is suitable for Supervisors, Trainee Managers or Assistant Managers. Applications

must be submitted before the end of June. Please contact the Learning & Development Department

for further information on this programme and how to apply on line.

Topics Covered Include: Choose from a selection of fresh food modules and management development options

Year 1 Year 2

Management Skills Business Strategy

Retail Operations Management Innovation in the Retail Industry

Retail Marketing & Customer Relations Retail Information Management

Accounting Management Accounting

Personal Development Retail Behavioural Science

Fresh Food Management 1 Fresh Food Management 1

Human Resource Management Retail Law

What Will I Be Able to Do After the Course? • Draft a business plan for the store • Develop a marketing plan for the store • Set budgets for each department within the store

• Ensure that business is compliant with employment law requirements

What Difference Will the Course Make (If I Implement the Learning)? • Have a greater understanding of the strategic elements of running a store • Greater understanding of the role of Manager to enable Managers to perform duties more

confidently and effectively

• Prepare & develop for internal promotion within the store

Dates Locations Trainer Cost 2 days - 12 days per year

Dublin Institute of Technology

DIT €1,800 per annum (2 years in total)

DIT

Dip

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DIT Diploma in Professional Butchery- Sept 2019

This unique programme is the first of its kind in Ireland and aims to develop

the skills and competencies of junior butchers. The programme will develop

participants’ knowledge of meat including beef, lamb, pork & bacon, poultry

and fish. Students will also gain a greater understanding of the supply chain,

nutrition, managing margin and waste, food preparation and presentation.

Participants will also develop skills in cookery and they will complete a number of

business modules, developing their financial and legal knowledge and enhancing

their skills in marketing, sales and customer service.

The programme runs over 3 semesters (12- 18 months) and is delivered in an extremely practical

manner, incorporating skills training and supplier visits. Participants will be required to complete a

portfolio throughout the programme which will consist of a number of practical work based projects.

When applying for the programme an In-store Mentor must be assigned to each student. This ideally

should be a more senior Butcher or a Owner/Manager with butchery knowledge. A half day induction

session will be held with the Mentors before the programme begins to outline their role and

responsibilities throughout the duration of the programme.

Target Audience

This programme is suitable for Junior Butchers with a minimum of three months experience working

at the meat counter.

Subjects covered are as follows:

Semester 1 Semester 2 Semester 3

Induction & Farm to Fork Meat Operations 2 Finance for Butchers

Introduction to Butchery Skills Value Added Produce and

Introduction to New Product

Development

Business Skills for Butchers

Meat Operations 1 Artisan Butchery Management Skills

Meat Operations 3 Portfolio Submission Customer Service & Sales


• Understand all key aspects of running a meat counter –from product preparation, product

management and product display

• Understand all key aspects of the meat supply chain (from farm to fork)

• Confidently cut meat as per customer requirements

• Confidently advise customers on all aspects of red meat, fish, poultry, pork and bacon

• Manage margin and minimise waste at the meat counter

• Ensure that business is compliant with all H&S and Food Safety requirements

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What Difference Will the Course Make (If I Implement the Learning)?

• Have a greater understanding of the strategic elements of running a meat counter

• Have a greater understanding of the role of Butcher to perform duties more

confidently and effectively

• Prepare & develop for internal promotion within the store

Dates Locations Trainer Cost

2 days -24 days over

12- 18 months

Dublin Institute of

Technology

DIT €3,000

(3 Semesters 18

months in total )

How to Book

Please visit the Musgrave Learning Academy http://musgrave.learnskills.ie for more details and to

enrol your employee. They will be required to complete a more detailed application form for the

college.

DIT

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DIT Honours Degree Bachelor in Business Studies

(Retail Management) Year 2- Advanced Entry*

This is the first degree course of its kind and is available exclusively to Store

owners and managers. It is a 4 year degree programme with minimum

attendance of circa 20 days per academic year.

This course is also suitable for those who have completed the DIT Diploma course in Retail

Management. These applicants will gain advance entry to Year 2 of the Degree course if they average

at least 50% in their final year’s course work. (These applicants will also have to attend a bridging

module for one week before the programme commences).

Please note: While we make every effort to offer this degree course to you on an annual basis, we

do expect to run the first year of this programme every second year. We require a cohort of

approximately 25 students to commence this course.*This year we are recruiting a group to start

from Year 2 of the Degree.

All previous graduates of the DIT Diploma in Retail Management (or an equivalent) are eligible

for this advanced entry to Year 2. Please contact the Retail Training team for more information.

Target Audience

This programme is suitable for Store Owners & Managers that have completed the DIT Diploma in

Retail Management, or an equivalent.

Topics Covered Include:

Year 2 Year 3 Year 4

Maths & Statistics 2 Research Methods Strategic Management

Economics Project Management Organisational Change

Premises and Location

Management

Human Resource Management Succession Planning

Customer Relations

Management

Consumer Behaviour Marketing Communications

Retail Operations Supply Chain Management Retail Case Study

Irish, E.U & Business Law Health & Safety Managing Security

Behavioural Science Services Marketing Research Project

Business Finance Information for Control &

Decision Making

Retail Strategy

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• Develop practical engagement solutions for the employees in the store

• Interpret the stores financial accounts & provide sound advice on business decisions

• Ensure that the business is compliant with employment and consumer law

• Develop sound business strategies to prepare the business for new competition

and sales growth

• Implement sound customer growth service strategies for the business

What Difference Will the Course Make (If I Implement the Learning)?

• Have a greater understanding of the strategic elements of running a store

• Greater understanding of the role of Manager to enable Managers to perform duties

more confidently and effectively

• Ensure the most up-to-date and professional business strategies are implemented

in the store

Dates Locations Trainer Cost

Circa 20 days per year Dublin Institute of

Technology

DIT €2,200 per annum

(3 years in total)

How to Book

Please visit the Musgrave Learning Academy http://musgrave.learnskills.ie for more details and to

enrol your employee. They will be required to complete a more detailed application form for the

college


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IINH Certificate in the Provision of in-store

Health & Nutrition Advice /

ITEC Level 5 – Healthy Eating & Well Being

Partnering with the Irish Institute of Nutrition and Health, we have developed this programme to help

provide participants with a good overall knowledge on health & nutrition. This will mean they are able

to provide customers with the correct information and are confident to approach them to offer advice.

This will help drive sales and importantly will help to ensure the store is in line with European guidelines

(whilst there is currently no legislation covering this area, it is expected that this area will become more

regulated in the near future and so it is important that stores are prepared). In addition, this

programme will train individuals in the appropriate use of a customer care protocol which helps to

determine when to refer a customer to a third party e.g. a medical professional. This programme is an

ITEC level 5 (the equivalent of a level 5 against the National Framework of Qualifications).

Target Audience

This programme is aimed at those leading the Health & Wellness section of the store or anyone with an

interest in Health & Nutrition who wishes to develop their knowledge and expertise. Attendees must

have previously attended the IINH 2 day Introduction to Health & Nutrition (or equivalent)

Duration 6 days (3 x 2 days)

Topics Include:

Unit 1: The role & sources of nutrients required for a balanced diet to

maintain good health

• Function of protein, fats/lipids, carbohydrates, roughage/fibre, water, vitamins and minerals

• in the diet; identification of examples in common food sources

• How nutrients may be affected by cooking, food processing and environmental pollutants

• What constitutes a balanced diet

• The importance and benefits of eating regularly

• Effect of nutritional imbalance on health & well being

• Metabolism, basal metabolic rate and units of energy

• Sports nutrition

• Basic rules / guidelines to food labelling

Unit 2: Providing general information on healthy eating

• Establishing the customer’s eating habits & lifestyle as relevant

• General information to maintain health & well-being

• Planning healthy eating & lifestyle changes

• Referral procedures (to GP, counsellor, complementary therapist etc.)

• Customer care protocol

• Role-playing typical customer scenarios

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• Explain the elements of a balanced diet and the importance of eating regularly

• Describe effect of sports nutrition products

• Discuss the general effects of nutritional imbalances on health & well-being

• Review food labels effectively

• Conduct a customer 1:1 consultation

• Provide advice and recommendations to customers



• Improved mystery shopper

• Increased sales

• Less likelihood of providing incorrect advice to customers

Price €1,100pp

Booking: Please contact the Training Department if you wish to register your interest for this course

[email protected])

We will schedule this course when we have sufficient numbers.

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Store Operations & Management Courses

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Harmony – Retailer Communications

This training will educate Retailer staff on how to use the new Harmony system which will be the replacement

for the current Dashboard. Harmony will become, over time, the 1-stop-shop for all existing and new IT

services for Retailers. If you read PCOMMS today then this course is for you!

Target Audience

The retailer staff member who processes todays PCOMMS on the Dashboard should attend this course. We

also recommend that the retailer stores “technical expert” attend the course. Together these 2 staff members

will be able to educate their store colleagues and help them login to the new Harmony system through any

device (mobile, tablet, PC, in the office, in the store, at home)

Duration This source will be delivered in a classroom setting and will last for approx. 3 hours

Cost There is no cost to the retailer for attending this course

Topics include: 1. How to login from any device (mobile, tablet, PC, in the office, in the store, at home) 2. How to search for Communications from MRPI 3. How to print/export/email/share Communications from MRPI 4. How to access your Reports & Forms 5. How to check where your delivery driver is in real-time 6. How to order a Combi collection online 7. How to access other new services as we publish them throughout 2019 and beyond


➢ The system will be more accessible to you ➢ Use the system to access your reports & forms; check status of deliveries, order combies etc ➢ It will save you time

Dates – TBC

Trainer – IT Retailer Deployment Team

New for 2019

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Pyramid BI Office Training (replacement to Proclarity)

BI Office is a data visualisation tool, that is designed to help users prepare, access and digest their data easily

and intuitively.

BI Office replicates the functionality of the legacy system (Proclarity), but uses a faster, modern and more

intuitive user interface. Accessibility to information is increased with the ability to create storyboards /

dashboards to display key information visually. BI Office allows users to share information and reports quickly

and easily.

Target Audience:

Store Managers, Scanning Managers, Reporting Staff

Duration:

½ day

Cost: To be confirmed

Topics include:

• Backstage Navigation

• Building reports, Data Discovery

• View, Save, Share, Export reports

• Graphs and other data visualisation

• Sorting, Filtering, List Builder, N of N selections

• Overview of Storyboards, Retailer Storyboard

• Introduction to Storyboard design

What will I be able to do after the course or What difference will the course make to me ?

• The course is an introduction to Pyramid BI Office

• It will give users the ability to get to grips with this new tool

• Allow users to build reports and visualise data in new ways

Dates: Q2 – Q4 2019

Trainers:

• Gerard Casey

• Enda Dineen

• Niall McGaho

New for 2019

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Visual Merchandising

They say you eat with your eyes! And it’s certainly true that a great visual display will disrupt customers’ shopping behaviour, encourage them to browse and ultimately can result in increased sales. This is true whether it is a fantastic counter display, a theatrical build in the Produce section or in the ambient aisle; or it may be done by creating excitement across the store to support a seasonal event.

Partnering with a Design Consultant, who specialises in visual merchandising, we have developed a 1day programme to introduce the concepts of excellent visual merchandising. This course will help the person responsible to lead visual merchandising in store be more confident about the best practises involved and how to create and lead the best, most exciting displays.

Target Audience This programmed is aimed at the person leading Visual Merchandising in the store

Duration 1 day

Topics Include: • The role of visual messaging in enticing potential customers to the store and to purchase. • How colour dramatically effects purchase decisions.

• Visual Merchandising Principles: Simple and easily implementable merchandising and display tips

• How to source creative and low cost props to deliver high impact displays • Creating ‘seasonal’ theatre • Display schedule: How to operationally support Visual Merchandising displays • Frequently Asked Questions – The Do’s and Don’ts • Action planning

What Will I Be Able to Do After the Course? • Explain what is involved in best practise visual merchandising • Describe how to create an exciting visual display • Make suggestions to colleagues on how to improve their displays

What Difference Will the Course Make? (When I implement the learning!) • More exciting visual displays • Improved seasonal displays • Increased level of theatre around the store • Improved customer experience • Increased sales

Locations Dates Trainer Cost This programme will be piloted in Q2, 2019; after which dates will be added to the training directory

Visual Merchandising Specialist

€150 pp

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Gold Best Practice Sessions– (Experienced Users)

This programme will cover the entire key operational processes in-store and outline how the Gold

system helps you to efficiently and effectively manage daily routines. Key reporting and best

practice tips will allow you to ensure all employees and store behaviours are working together for

the maximum benefit.

Target Audience

This programme is aimed at Scanning Managers, Store Managers and Owners where applicable.

Learners must have previous experience on Gold.

Duration: ½ day

Topics Include

Best practice processes in store

• KPI Reporting (exception reporting)

• Key operational checklist


• Efficiently manage the Gold system and subsequently my in store tasks to ensure best practice

ordering, wastage, stock management, gap management and KPI reporting in line with Retail

Excellence modules.

What Difference will this Programme make? (When I implement the learning!)

• Effective and efficient ordering

• Gap management – better on shelf availability

• Tight control of waste and reduced to clear

• Key reporting for all management reporting

• Clear weekly employees task list and duties


Galway Dublin Cork Cork Dublin Galway

26th March 27th March 28th March 17th Sept 18th Sept 19th Sept

MusGrave Retail Partners €60p.p


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Security Awareness (In-store Session)

This course has proven to be very effective in raising employee’s security awareness levels within the

store and can be customised to an individual store’s requirement. This programme can be run in-store

in the AM or PM.

Target Audience:

This training is suitable for all employees and is designed to raise employees security awareness

levels.

Duration: ½ day

Topics Include:

• General overview of robbery and burglary statistics

• How criminals operate – what they want to know and how you can prevent them operating

• Preventing opportunist crimes

• Presenting the right security image in the store

• Cash handling and management – practical issues

• Getting the best from security systems and procedures

• Managing and recovering from a security incident

This module will also include a module on ‘shoplifting and the law’. This module will instruct

employees on the following;

• Understanding shoplifting and the law (larceny)

• What you must see before challenging a suspect

• How to challenge a suspected shoplifter

• What not to do when managing a suspected shoplifting incident

• Powers of citizens arrest

• Avoiding false arrest, false imprisonment and civil jury when accusing a suspect.

Dates & Locations Trainer Cost Please contact the training team if you are interested in organizing a training session in-store.

Reidy Brophy €750 per session

(Price may vary depending on location)

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Health & Safety

Courses

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Manual Handling Instructor Course (QQI Level 6 – Five Day Programme)

This programme provides participants with the theoretical knowledge and practical skills required

to instruct and monitor employees in the key area of manual handling. The course will also review

important risk assessment factors relating to manual handling, enabling participants to carry out

task-specific manual handling risk assessment within the store, using approved templates.

Target Audience

Store owners, managers or supervisors with an interest in developing training skills in the manual

handling field.

Duration 5 days


• Legislation and Approved Codes of Practice relating to Manual Handling

• Anatomy of the Spine and Mechanism of Injury

• Promotion of Back Care, Fitness and Health within the Workplace

• Essential Trainer Skills

• Practical Manual Handling of Loads

• Student Presentations of Prepared Topics and Instructor Feedback

• Manual Handling Risk Assessment Exercise and Ergonomic considerations

• Student Assessments in Practical Manual Handling and Presentation of Assigned Manual

Handling Lessons.

• Written Assessment and Assignment Briefing

• Record Keeping Information and Course Debrief


• Effectively train employees in Manual Handling within the store and maintain

relevant records.

• Carry out specific risk assessment in relation to manual handling activities in order to

eliminate or reduce associated risk levels.


• Improved health and safety compliance from a manual handling training perspective.

• The course will lead to improved manual handling practice and awareness of back

injury potential within the store.

• Improved work procedures resulting from completion of task specific manual handling

risk assessments.


Dublin

Cork

Mar 26th & 27th, April 2nd, 3rd & 9th Sept 17th, 18th, 24th 25th , Oct 1st

Anderlift €750

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Health and Safety Officer Training

This programme will provide designated store safety officers with the knowledge and practical skills

needed to manage health and safety on a daily basis. The course will concentrate on the assessment of

risks associated with the retail environment and will also focus on the implementation of controls to

either eliminate or minimise risk, thereby helping to discharge the legal obligation placed on the

employer.

Target Audience

This programme is suitable for designated store safety officers or for competent employees with an

interest in becoming involved in the safety management process.

Duration 2 days


• Overview of current legislation and approved codes of practice • Role of the Safety Officer within health and safety management • Practical Risk Assessment using approved templates • Accident and Incident Reporting using a typical retail case study • Managing Employees in relation to Health and Safety Compliance • Employee Induction Process, Mandatory and Refresher Training Issues • Control of Contractors • Fire Safety, Evacuation and Emergency Planning • Machinery and Electrical Safety Issues • Management of Manual Handling and Internal Transport

What Will I Be Able to Do After the Course? Manage Health and Safety issues on a daily basis to ensure improved safety compliance within the store. Assist store management in the development of practical health and safety improvement plans, to include ongoing training needs review.

What Difference Will the Course Make? (When I implement the learning!) • Improved health and safety performance and compliance within the store

• The course will lead to improved employee behaviour as a result of more effective monitoring of individual safety performance and attitude.

• Improved work procedures and better planning and control of contractor work within the store


Cork

Dublin

Athlone

March 26th & 27th

June 26th & 27th

Sept 2nd & 3rd

Anderlift €320

How to Book

Log on to the Musgrave Learning Academy to secure your place on this course & confirm &

confirm your choice of location. http://musgrave.learnskills.ie

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Health & Safety for Managers

This programme will provide store owners and managers with a comprehensive understanding of key

health and safety principles. The course will enable participants to implement and monitor specific

health and safety improvement plans within their work environment.

Target Audience

This programme is suitable for all store owners and managers. By legal definition all store owners

and managers have responsibility for health and safety compliance.

Duration 1 day


• Overview of current legislation

• Role of the owner and manager within health and safety management

• The importance of risk assessment and auditing as part of safety management

• The importance of the Safety Statement and practical implementation of contents

• Incident/Accident Investigation and retention of accurate records

• Training, Information and Supervisory Issues relevant to Safety Management


• Control and monitor health and safety compliance within the store to an effective level,

to include the ability to plan and implement an effective health and safety improvement plan.


• Improved health and safety performance and compliance within the store

• The course should lead to a better organisation of work procedures within the store,

lead to increased efficiency and minimise lost time due to injury of employees.

• Improved morale within the store as result of increased commitment to resolving

reasonable health and safety concerns brought to management’s attention.


Athlone

Cork

Dublin

April 9th

June 18th

Sept 18th

Anderlift €160p.p

How to Book

Log on to the Musgrave Learning Academy to secure your place on this course & confirm

the location. http://musgrave.learnskills.ie

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Fire Warden Training

This half-day programme provides participants with the knowledge and practical skill required to act

as competent persons in a Fire Emergency situation in the store.

The course will review the importance of Fire prevention strategies and will focus on the essential

steps to be taken by designated Fire Wardens in an emergency situation to ensure safe evacuation of

customers and employees.

Target Audience

This programme is suitable for store employees designated as Fire Wardens or as members of a Fire

Safety Team.

Duration ½ day


• Legislation relating to the role of Fire Wardens

• Key Fire Prevention Strategies relevant to the retail environment

• Duties of designated Fire Wardens

• Selection of Emergency Evacuation Routes and Assembly Points

• Identification/Selection and Use of Fire Extinguishers

• Fire Safety Equipment- Selection and Recording of maintenance

• Practical Walk Through of Emergency Evacuation Drill


• Act effectively as a fire warden in the event of a fire within the store.


• Improved health and safety compliance from a Fire Safety Perspective

• Improved employee competence and morale gained from the learning experience

• Improved security and emergency procedures based on effective Fire Prevention practices.

Dates & Locations

The training will be delivered as required. Please contact the Learning and Development

Department if you have 7 people or more interested in this training

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Occupational First Aid Certificate (QQI Level 5 – 3 Day Programme)

As part of the Store’s Safety Statement, Retailers are required to determine how many First Aiders

are necessary, taking into account hazards and risks in the store. Those nominated as First Aiders at

work must complete the Occupational First Aid Course. This 3 day programme is a QQI Level 5 and

participants must attend a refresher course every 2 years.

The Occupational First Aid programme provides participants with the knowledge and practical skill

required to act as competent persons in the area of Occupational First Aid, within the retail

environment. The course will review the importance of the First Aider role and will cover Essential

First Aid Skills, Casualty Assessment techniques, CPR Protocol and Defibrillator Use.

Occupational First Aid Certificate Refresher

(QQI Level 5 – 1 Day Programme)

It is a Mandatory Requirement to complete a refresher within a two year period. That refresher is

then valid for a further two years. As per the QQI guidelines, Defibrillator Training is included as

a module on this programme. Failure to attend the refresher training within 2 years would mean

individuals would need to re-attend the full 3 day programme.

Target Audience

This programme is suitable for store managers, supervisors or employees with an interest in

developing skills in the Occupational First Aid area. The practical skills learned are of great benefit

both in-store and within the wider community context.

Duration

• Full Occupational First Aid programme – 3 days

• Refresher - 1 day

Topics Include

• Legislation relating to the role of the First Aider as per 2007

General Applications Regulations.

• Scene Safety and Casualty Assessment, Contact with the Emergency Services

• Recovery Position and Vital Signs Monitoring

• Cuts, Control of Bleeding, Use of Bandages

• The Unconscious Casualty

• CPR Protocol and Use of Defibrillator

• Dealing with Choking, Burns and Electrocution

• Asthma, Diabetes and Epilepsy – Signs/Symptoms and Controls

• Assessment- Practical and Written


• Effectively deal with First Aid issues arising within the store, assess a casualty

and refer where necessary to the emergency services.

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• Maintain adequate and relevant First Aid stocks within the store to deal with likely

• First Aid situations.

What Difference will this Programme make? (When I implement the learning!)

• Improved health and safety compliance from a First Aid perspective.

• Improved employees competence and morale gained from the learning experience

• Improved work procedures, taking in to account increased awareness of risks

involving personnel who may have specific medical conditions and are in

need of attention and supervision.

Dates & Locations

Courses may be organised on request via Anderlift and typical costs of the 3 day programme

are €399 per person, whilst the cost of the refresher training is €160.

Retailers may prefer to organise in-store training or to source a local provider. Below you will

find details of First Aid Training providers who will run a programme specifically for your store,

or who run public courses around the country.

Anderlift www.anderlift.ie 021 4559180

Red Cross http://www.redcross.ie/first-aid-training 1890 502 502

Another alternative you may wish to consider is to contact local colleges who often run public

programmes.

Remember the programme must be an “Occupational First Aid Course” – you will also need to put

a reminder in your diary to ensure any participant attends a Refresher programme within 2 years!

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http://www.redcross.ie/first-aid-training

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Food Safety Training

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Retail Food Safety Training Programme This is a complete training solution for stores. It is a customised training programme that provides the required skills to improve the effectiveness of Food Safety in- store and ensures all staff are trained to a high level of Food Safety.

Target Audience The Food Safety Champion

Duration 5 days

Course Layout Day 1 & 2 Food Safety for Food Safety Champions course (equivalent to FSAI Level 3

Food Safety) Day 3 HACCP and Food Safety Auditing

Day 4 & 5 A bespoke Train the Trainer course (to enable Food Safety training back at store.

Note: These 5 external days do not have to be repeated, MRPI will keep the training materials up- to-date and communicated to stores. The programme is presented in 2 blocks of 3 days plus 2 days.

Topics Covered Include 1. Food Safety for Food Safety Champions • The role of the Food Safety Champion, accountabilities of a Food Safety Champion • Microbiology • Contamination hazards • Food poisoning • Personal hygiene • Hazards and controls • Food spoilage, preservation and stock rotation • Premises and equipment • Cleaning and disinfection • Pest management • Introduction to HACCP and The MRPI HACCP system • Legislation and enforcement and dealing with an EHO • Prerequisites, purpose, benefits and limitations of inspections/audits

• MRPI Exam

2. HACCP and Food Safety Auditing • Hazard and generic controls • Implementing HACCP • Critical control points • Monitoring and corrective action • Verification, review and documentation • In-store HACCP task • Inspection • Planning, preparation, scope • Frequency/timing/duration of inspections • The MRPI onsite inspection/audit • Observational and questioning techniques (data gathering) • Checklists/inspection forms

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3. Train the Trainer course

• The new MRPI training system

• MRPI Interactive training

• Learning outcomes and assessment criteria

• Understand the importance of implementing initial teaching and assessment procedures

• Importance of ground rules when teaching

• Examples of icebreakers and energizers that can be used in their teaching environment

• Understand the roles and responsibilities of a tutor

• Compare the characteristics of an effective Tutor

• Explain why it is important to be aware of different learning styles when teaching

• Describe the practical elements to consider when delivering a training course

• Know how to deliver a session

• Using competency testing cards

• Using a DTP, PowerPoint™ and other training resources

• Outline ways to create a positive learning environment

• Overcoming common problems during training

• The purpose of asking questions during training

• The importance of giving feedback when training

• Delivery of a 20 minute teaching session using the new material

• How to evaluate a teaching session

• Outline MRPI assessment methods

• Describe ways to evaluate your own teaching


• The Food Safety Champion is trained in all relevant matters relating to Food Safety to allow

them to fulfil the requirements of their role back in store.

• They also have the skills to complete effective audits in store, and to ensure that sufficient

actions are taken to close out on issues raised

• They will also be able to engage store owners, managers and all other staff in the

importance of a food safety system, and the part that everyone plays in maintaining

that system.

• The FSC is trained on how to train in-store (Level 1 Food Safety for all staff and Level 2 Food

Safety for Food Handlers) and is equipped with a number of bespoke training materials

for this purpose (a PowerPoint™ presentation, a Desktop Presenter, a DVD

(made in SV and CT stores), Food Safety booklets).

• Once staff members have successfully completed Level 1 or Level 2, the Food Safety

Champion can then log onto the centralized database, and enter the details of the training

completed. An un-editable training certificate can then be printed from the database,

containing all of the training details. Adherence to the standardized training system will be

assessed during annual EIQA audits, and also by audits conducted by Highfield

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• Improved Food Safety Standards and safety of the store operation

• Use of world-leading training materials

• Confidence to deal with visits from enforcement officers and auditors

• Meaningful training certification

• Up-to-date knowledge on company systems and procedures

• Access to the Musgrave training database and trainer group

• Improved consumer protection

• Enhanced inspection and reporting skills

• Ability to train the store staff at FSAI equivalent Level 1 and Level 2 Food Safety

• Help achieve / retain EIQA Hygiene Mark approval

Locations Dates Cost Dublin

Sligo

Athlone

Little Island Cork

March 5th, 6th, 7th, 13th & 14th

April 2nd,3rd, 4th 10th &11th

Sept 17th,18th,19th,25th & 26th

Oct 15th, 16th,17th,23rd &24th

€950



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Remember to get the BEST out of your TRAINING....

Don’t forget to create a SPARK!!

S-Select the right people by using the Training Needs Analysis tool

P-Passion – Bring your passion through by briefing your people (Pre-Briefing Tool)

A-Appraise them when they return and agree the action plan (Post Training Brief)

R-Review their performance, give feedback that will build confidence and drive sales

K-Knowledge – Ensure knowledge transfers to all of your team and shoppers

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CONTACT US

Musgrave Retail Partners Ireland, Learning & Development Department,

Tramore Road, Cork.


Anne Rigney Head of Behavioural Change & Retailer Development

Tel: 021 4803304

E-mail: [email protected]

Orla Farrell SuperValu Learning & Development Manager

Tel: 021 4803395


Laura Murphy Centra Learning & Development Manager

Tel: 021 4803458


Denise Cronin eLearning

Tel: 021-4803110


HR & Training Administration Team Anne Marie Lynch 021-480 3460 [email protected] Deirdre Coskeran 021-480 3210 [email protected]






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