Assessments and Surveys

Retail Employee Assessment Solutions

M A X I M I Z I N G P E R F O R M A N C E . M I N I M I Z I N G R I S K S . I M P R O V I N G T H E B O T T O M L I N E .

1 Defaqto Research; 2 RightNow Customer Experience Impact Report; 3 2015 Global Retail Theft Barometer; 4 Boardroom Cyber Watch; 5 2014 Liberty Mutual Workplace Safety Index

With over half of consumers willing to pay more for a good experience and nearly ninety percent withdrawing their business following a bad experience, finding the right talent is critical to retailers’ profitability and brand reputation.

More than half of consumers will pay more

for a guaranteed good experience1

89% of consumers have stopped doing business with a company after experiencing

poor customer service2

1

Building a High-Performing Retail Workforce

While identifying the right talent to improve sales and the customer experience, retailers must also reduce employee risks that threaten profitability.

$16 billionCost of employee theft

per year to U.S. retailers3

$60 billionAnnual cost of top work-

place injuries and illnesses to U.S. businesses5

Employees are the top cyber security threat

facing businesses4

Retail Employee Assessment SolutionsOnline and scientifically-proven retail assessments developed by General Dynamics IT measure workforce attitudes, behaviors and skills. Our solutions help retailers improve customer engagement and sales, while reducing employee risks such as turnover, employee-related theft, accidents and poor service.

Designed by industry-leading psychologists, our proven online assessments impact sales growth and profitability by enabling retailers to identify the right hires. We support retailers across settings, roles and business needs:

Retail Settings

• Specialty

• Grocery

• Big Box

• Warehouse

• Online

Retail Roles

• Associates and Cashiers

• Stock

• Merchandising

• Drivers and Distribution

• Warehouse and Supply Chain

• Retail Management

Business Impact

• Customer Service and Retention

• Sales

• Employee Tenure

• Productivity

• Theft Reduction

• Preventable Accidents, Cyber Threats, Collusion and More

89%

E X P E R I E N C E . E X P E R T I S E . R E S U L T S .

Proven Business Impact for RetailersFor more than 70 years, our retail clients have typically achieved returns on investment (ROI) ranging from 5:1 to 50:1, with some recording multi-million dollar savings, improved sales, service and productivity, as well as reduced employee theft, accidents, turnover, cyber threats and more.

2

Electronics Retailer – Significantly Increased Sales The top 10% of sales associates recommended by a General Dynamics IT assessment achieved average revenues $70,000 higher than associates who hadn’t taken the assessment.

Specialty Retailer – Valuable Sales and Staff Turnover ImprovementsUsing assessments at more than 550 stores, the retailer increased sales by more than 3.8% compared with stores not using testing, achieved a 5% decrease in staff turnover (versus experiencing a 6% increase in non-testing stores) and attained a 33% shrink reduction (versus a 10% increase in non-testing stores).

Convenience Store Chain – Improved Customer Experience A convenience store chain found that assessment results were directly linked to higher secret shopper scores, and could help to positively impact both customer satisfaction and employee retention.

Multi-Brand Grocer – Avoided $23 Million in Lost SalesRetail assessments helped this client achieve a 22% reduction in staff turnover and improvement in service standards. The customer estimated it avoided $23 million in lost sales by not hiring applicants with lower service standards.

Online Assessment Solutions for Every Retail Need

• Pre-Employment Selection – Efficiently select high-performing employees with off-the-shelf or rapidly-tailored assessments. Job-based, easily implemented and with clear hiring recommendations, our assessments are designed to comply with evolving legal and professional guidelines, and are available online and through leading applicant tracking partners.

• Personnel Risk Management – Help prevent employee accidents, support high-speed employee theft investigations, and supplement and enhance traditional background checks.

• Management Assessments – Find, promote and develop new retail leadership by identifying high-potential supervisors, managers and executive candidates. Our solutions evaluate skills, attitudes and behaviors critical to managerial success, including business ethics and problem solving.

• Organizational and Leadership Development – Drive organic growth and engagement by retaining and developing key performers. Our tools provide key insights to support employee development and leadership effectiveness.

• Legal and Professional Compliance Services – Assessment programs designed to comply with legal and professional requirements, guidelines and a wide range of testing standards.

• Ongoing research and continuous verification of job-relevancy, validity and non-discriminatory impact

• Program evaluation services to document client-specific ROI and compliance

3/22/17General Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Disabled. © 2017 General Dynamics Information Technology. All rights reserved.

Assessments and Surveys

Contact UsCorporate Headquarters

General Dynamics Information Technology 3211 Jermantown Road Fairfax, Virginia 22030

email: hcrm@gdit.com phone: 800.922.7343 web: www.gdit.com/humancapital