retail business unit update
TRANSCRIPT
NPPD Board of Directors MeetingCustomer & Support Services Committee
October 14, 2021
Retail Business Unit Update
Pat HanrahanGeneral Manager of Retail
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NPPD Retail ReliabilitySAIFI – System Average Interruption Frequency Index
3
NPPD Retail ReliabilitySAIDI – System Average Interruption Duration Index
4
NPPD Retail ReliabilityCEMI – Customers Experiencing > 3 interruptions
17,434 18,052 17,182 17,969 17,430 17,509 19,635 16,890 17,153 18,023 19,272 19,316 19,054
7,370 7,166 6,999 6,379 6,598 7,805 8,1776,435 6,328
7,71710,128
7,440 8,183
16,821 16,578 18,25314,047 12,875 13,289
15,317
12,550 12,988
17,34918,152
16,180 15,306
05000
100001500020000250003000035000400004500050000
Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21
NPPD 15180 14640 13512 12493 10917 11290 12643 10873 11251 13927 14469 13696 12997Public Power Partners 1641 1938 4741 1554 1958 1999 2674 1677 1737 3422 3683 2484 2309IVR - Payments 6569 6771 5908 5800 6036 5865 7249 6104 6071 6626 6333 6820 6429PPP IVR Outage 72 139 553 159 168 187 187 86 109 248 467 199 177IVR - Outage 307 128 342 143 238 435 316 140 98 410 780 226 356Mobile APP 176 66 149 82 117 253 175 55 37 239 950 156 40621st Century 246 62 47 195 39 1065 250 50 13 194 1598 39 815Payment Received 16355 17075 16137 17062 16598 16582 18710 16154 16388 16845 17167 18060 17446Request Received 374 263 358 266 226 195 318 227 205 402 877 368 533Payment Extension 414 454 390 435 362 368 314 261 308 352 423 498 557Service Request 162 215 187 148 164 178 166 205 224 240 139 265 209Outage Reported 129 45 110 58 80 186 127 43 28 184 666 125 309
NPPD CUSTOMERS ASSISTED
Assisted by CCCC Reps
Assisted by Technology
Assisted through
Web Portal
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NPPD RetailFinancials
$288
$0
$8
$(38)
$(876)
$100
$(29)
$854
$64
$4
$29
$(1,126)
$269
$1,030
$(1,5
00)
$(1,0
00)
$(50
0) $-
$500
$1,00
0
$1,50
0
Suplus / (Deficit)
Capital Recovery
Interest & Other Exp (l)
Interest & Other Rev (k)
Lease & In Lieu of Tax Pymts (j)
A&G Costs (i)
Cost Transfers "Indirect Costs" (h)
Other Miscellaneous Exp (g)
Materials & Supplies (f)
Outside Services (e)
Salaries / Benefits / Employee Expenses (d)
Wholesale Power Cost / PP / Wheeling (c)
Utility Services / Serv Chg / Misc Rev (b)
Firm Sales (a)
Dollars (000's)
August 2021 - Surplus/(Deficit)
7
NPPD RetailFinancials
$8,824
$0
$78
$(281)
$(1,844)
$463
$(995)
$5,901
$(275)
$1,229
$179
$(3,037)
$633
$6,773
$(4,0
00)
$(2,0
00)
$-
$2,00
0
$4,00
0
$6,00
0
$8,00
0
$10,0
00
Total Actual Surplus / (Deficit)
Capital Recovery
Interest & Other Exp (l)
Interest & Other Rev (k)
Lease & In Lieu of Tax Pymts (j)
A&G Costs (i)
Cost Transfers "Indirect Costs" (h)
Other Miscellaneous Exp (g)
Materials & Supplies (f)
Outside Services (e)
Salaries / Benefits / Employee Expenses (d)
Wholesale Power Cost / PP / Wheeling
Utility Services / Serv Chg / Misc Rev (b)
Firm Sales (a)
Dollars (000's)
August 2021 (Year-to-Date) - Surplus/(Deficit)
Accomplishments
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• Community Solar Project Agreement between NPPD and City of Ogallala, Nebraska.
• Solar Generator Interconnection Agreement (York Community Solar Project) between NPPD and Solar Bundle Two, LLC.
• Solar Power Purchase Agreement between NPPD and Solar Bundle Two, LLC for a 3.2 MW solar electric generating facility in York.
• Service Agreement between NPPD and Solar Bundle One, LLC (GRNE – Ainsworth Solar).
• Moving forward with External Customer Communication Plan for new Residential Time Of Use (TOU) program that includes a comparison tool on the NPPD customer Web Portal.
• Public Power Month Participation.
Accomplishments
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York Groundbreaking for York’s new Solar Power Generation Field
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Virtual Lobby in McCook, NE
Live October 4, 2021
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• Virtual Lobby in Norfolk, NE• Live October 4, 2021
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• Norfolk Solar/Battery NPPD - Sol Systems
• https://share.earthcam.net/nsolar-norfolk [share.earthcam.net]
Accomplishments
Questions?
Stay connected with us.
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