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India - Growing Skill Gap

Every sector needs skilled manpower to sustain its growth!

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Retail Industry Projection

• Organized retail a Rs 200,000 Cr business growing at 40%+ p.a. CAGR

• Mall shopping formats to grow at CAGR of 19% p.a from 2007 to 2015

• A Few Plans

– Pantaloon Retail to invest US$ 77.88 million this fiscal to add up to 2.4 million sq ft

retail space

– Aditya Birla owned More, Tata’s Star, Food World all looking to increase retail space

– Watchmakers, Timex and Titan adding more than 120 stores by December 2011

– Wills Lifestyle plans to expand its operations by opening 100 new stores in the next

three years

• 210,000 new Customer Sales Associates needed by 2012!

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Skilled Manpower- A Key Issue

• Retail Industry needs more manpower and better manpower

• Existing systems of skills training not up to industry standards

• Over 73% of retail managers indicated a significant shortfall in

current store level skill sets!

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Presenting

World Class Solutions tailored to Industry’s Skill Development Needs!

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Powering a Skills Revolution

• The pedigree – City & Guilds, The World’s #1 Skills Certification Company and

Manipal Education, India’s Leading Education Service Provider

• Empowering people with industry specific skills, training them to benchmark

standards and providing them with a recognized certification

• Multiple levels of qualifications within each vocation, to offer opportunities for lifelong

learning & growth

• Qualifications that employers can rely on for first-day first-hour productivity, raise

standards in the workplace and stay competitive

• The qualifications will be delivered through a network of authorized IndiaSkills

Vocational Training Centers across India

A Pan Indian Network of High Quality VTCs to

Nurture a Skilled Workforce for Industry!

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Level 1 Certificate in Retail Skills

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Unit Plan & Topics

Course Module (Guided Learning Hours)

Introduction to Retail (6)

Store Operations (15)

Retail Service Skills (18)

Loss Prevention (1.5)

Health and Safety in Retail Sector (7.5)

Functional English in the Service Sector (15)

Personal Effectiveness (22.5)

•Designed to develop efficient Customer Service Associates

•Modular Short term course – duration125 HoursFull time (25 Days) & Part time (Flexible) Options available

•Delivered through a combination of Class room Lectures Practical Sessions in Simulated

Environments Role Plays, Discussions, Activities

Functional Skills – English and Personal Effectiveness.

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Retail Training (Class Room)

Activities – 12.75 hrsKnowledge – 46.75 hrs

Role Plays – 11 hrsGroup Discussions – 15 hrs

Class Room85.5 hrs

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Level 2 & above

•Level 2 qualifications will be developed for our learners to move up

the retail industry ladder, in Year 2

•Targeted Role : this program is designed to develop into efficient

Store / Floor Supervisors.

•Entry Criteria : front-end customer service executives with at least a

year of experience, or freshly hired supervisors

Higher levels to be developed in consultation with Industry in

subsequent years

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The IndiaSkills Impact

EmployabilityEfficiency

Staff Morale Skills Levels

Training Cost Adaptability Timelines

Learning CurveOperating Expenses

Customer SatisfactionProfitabilityProductivity

SustainabilityCompetitiveness

Employee Satisfaction

Change readiness

Proficiency

Pride

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Our Pedigree

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Manipal Education Group

Six Decades of Quality Education

3 Universities & 9 Campuses

Over 30 Professional Colleges

13 Professional streams

Presence in 20 Countries across the globe

170 courses 180,000 students

Over foreign 4500 students - 53 nationalities

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A Global Benchmark for Workplace Skills

81 Countries

8500 Centers

600 + qualifications in

27 sectors

Best in Class Assessment Methodology

1.6 Million Certifications every year

Founded in 1878, London ,

UK

99% Employer recognition in

UK- As industry standard

Over 2 Million learners every

year

Over 30 Million

successful students

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Let us join with you

In Powering

A Skills Revolution!