WILLIAM M. WOODCosta Mesa, CA 92626, 714.856.1122

Twitter: @billwrites4you www.linkedin.com/in/woodbill www.writes4you.com billwood323@yahoo.com

Profile of Value: Technical Writer and Content Developer Accomplished and quick-learning Technical Writer seeks staff and contract opportunities. Experienced in multiple technologies and industries. Transforms complex subject matter into user-friendly documentation. Works with minimal direction. Interacts closely with stakeholders while managing multiple projects. Communicates and coordinates effectively as liaison with all staff levels. Multi-tasks and uses time management techniques. Taught technical writing.LinkedIn Recommendations: Steve Krohngold (Sr. Dir., Servicing at Hyundai Capital America) said, "He wrote very clear desktop procedures and guidelines to support our company's training effort…."Sectors: financial services, software, banking, automotive, health care, manufacturing, and insurance; university.Fortune 500 companies worked at: Pacific Life (369); Health Net (236)

Areas of Expertise/Proven Skills and AbilitiesContent Development, Social Media, Technical Writing, Websites, Marketing Writing, Training, and Project Scheduling

Significant Accomplishments and Performance Highlights Improved efficiency of senior executives' time in making enterprise decisions by 18% by writing user-friendly documents for

new software in Windows environments Saved 27% of managers' time processing new leads by producing quick-start guides for business units for new software in

Windows environments

Technical Expertise Experienced in MS Office 365; Windows 10; experienced in MS Word 2016; Technologies: See Self Study below Experienced in WordPress; Adobe RoboHelp, InDesign, FrameMaker, Photoshop, Acrobat, MS SharePoint, Project, FrontPage,

PowerPoint 2016, Excel 2016, Visio, Outlook; HTML; SnagIt

Professional ExperienceTechnical Writer Contractor 4/06-Present(Volunteer) Writer, OneOC (Volunteer Center of Greater Orange County), Santa Ana, CA [3/16-5/16] Coordinated with Training Director to update many eight-hour PowerPoint class presentations for OneOC clientsSelf Study, Costa Mesa, CA [10/14-2/16] Updating my knowledge of current technologiesTechnical Writer (Virtual; direct project), Contractor, Boston, MA [6/14] Rewrote BG Recorder and Analysis paper on recording blood sugar and carbohydrates for start-up firm for fundingSelf Study, Boston, MA [01/14-10/14] Updated my knowledge of current technologies: Drupal, 3D Printing, Azure Cloud, Startup Legal Issues, IBM SmartCamp,

Content Marketing, Docker, Agile, ownCloud, Python, Storage Infrastructures, Puppet Comes to Azure, Virtualization, Future of Mobile, IEEE Entrepreneurs' Network, MS Office 365, Windows 8.1

Technical Writer, Contractor, Monterey Park/Brea, CA [8/12-3/13], Agency: Genuent, Huntington Beach, CA Wrote Operations & Bank Secrecy Act policies & procedures; after two weeks, hired on staff at Union BankSelf Study, Costa Mesa, CA [7/11-7/12] Updated my knowledge of Content Development and Technical Writing(Volunteer) Trainer, Experience Unlimited, One Stop Center, Irvine, CA (between contracts) [11/10-6/11] Taught career transitional classes at 250-professional-member volunteer-run job-search group including Writing

Accomplishment Statements, Resume Writing, and Hiring Manager InterviewsTechnical Writer, Contractor, Irvine, CA [10/10-11/10] Agency: KellyIT Resources, Huntington Beach, CA Wrote technical documentation on payroll processing and tax services for Ceridian (3-month contract)Census Enumerator, U.S. Census (part-time), Costa Mesa, CA [3-4/09, 9-10/09; 3/10] Documented building structures and group quarters; recorded information and locations on handhelds (5 months)Technical Writer, Contractor, Irvine, CA [8/09-1/10]

WILLIAM M. WOODCosta Mesa, CA 92626, 714.856.1122

Twitter: @billwrites4you www.linkedin.com/in/woodbill www.writes4you.com billwood323@yahoo.com

Wrote price guide & Salesforce.com guidelines from Hyundai Capital America files & experts(2-month contract; extended by 2 months) Agency: TEKSystems, Newport Beach [10/09-1/10]

(Virtual) Rewrote Hitachi (Santa Ana) Global Storage Technologies SimpleDRIVE Mini Quick Install Guide [8/09](Volunteer) Trainer/Vice President, Experience Unlimited, One Stop Center, Irvine, CA (between contracts) [6/07-8/09] Elected Vice President for six-month term and co-lead monthly Board of Director meetings Modified training courses for weekly class of 8-18 transitioning members placing 8 members per month in jobs Taught courses to improve members’ abilities in networking, research, communication, and time management(Virtual) Public Relations Writer, Contractor, Felten Media Services, Corona, CA [1/08-5/08; 7/08] Wrote news releases for non- and for-profit clients (Assn. of Fundraising Prof., et al)Technical Writer, Contractor, Costa Mesa/Newport Beach, CA [4/06-10/07] (Virtual) Created Salesforce.com procedures/training guides for Community Bank & Health Net [8/07-10/07] Agency: Ventus

Solutions, El Segundo, CA Rewrote 223 Pacific Life Ins. Co. disaster recovery documents in SharePoint (extended extra month) [10/06-3/07] Agency: M.E.

Weaver & Associates, Newport Beach, CA Co-founded company & wrote www.1OfAKind.net site content providing B2B services [5/06-7/06] Costa Mesa, CA (Virtual) Wrote content on Mind-Eye Connection site with Neuro-Optometry expert (1 month) [4/06] Northfield, IL

Sr. Technical Writer/Training Document Specialist, Encore Credit, Irvine, CA 3/2005-4/2006 Hired on staff for 1.3 years after three months as contractor (sold to Bear Stearns, JPMorgan Chase after layoffs) Updated project database to manage contractors' projects and deadlines Wrote users' guides, training documentation, and release notes for loan origination system Wrote Information Systems security proposal to Board on Sarbanes-Oxley compliance Wrote policy and procedure help file for underwriting and appraisal business units Used instructional design to write quick-start/end-users' guides for Salesforce.com launch, with user scenarios & unique

features, & develop training & trainers' guides for instructors & participants of web-based projects

Related Professional ExperienceAs Technical Writing Instructor, I taught classes and developed syllabi, lectures, and exams for courses at Cal. State Poly. Univ.-Pomona [9/04-12/04] for and Learning Tree Univ. (Corinthian Colleges) [3/04-4/04] (Virtual). As Technical Writer, I developed website layout and content for consultant Blanche Katz. [1/04-7/04] (Virtual). As Sr. Marketing Writer, Contractor, I developed content for brochure for Shur-Lok (ISO 9001-2000/AS9100 program) [12/03-1/04].

Education and Professional AffiliationsB.S. Journalism-Public Relations, Suffolk University, Boston, MASociety for Technical Communication, Orange County (OCSTC), Senior Member, plus past Treasurer (wrote Treasurer’s Procedures Handbook)