resume(sryr)
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Laurel Hawkins128 W Brookside Ln • Columbia, Missouri, 65203• 630-877-5550 • [email protected]
EDUCATIONUniversity of Missouri Columbia, MissouriBachelor of Arts in Psychology, minor in Business Expected: December 2016Emphasis: Human Relationships GPA : 2.814/4.0
PROFESSIONAL EXPERIENCE Buffalo Wild Wings Columbia, MissouriWings Certified Trainer (WCT) December 2013 - Present
Conducted pre-shift meetings facilitating the corporate goals and agendas to 20+ staff members Trained 30+ new employees and promoted staff members on the essential skills for multiple
positions Assisted in completion of new hire paperwork during the onboarding process Enforced company policy when supervisor was not present
Server February 2013 - Present Communicated effectively with customers and kitchen staff to ensure satisfaction of the customer Answer customer inquires and resolved issues quickly Appropriately suggested additional items to customers to increase restaurant sales Successfully adjusted to three different types of computer software used to input customers orders Managed 10+ tables at one table without customer dissatisfaction
Hollister Saint Louis, MissouriFull Time Stock November 2013-January 2015
Organized and created set displays according to marketing research standards Trained 20+ new hires in scanning and coding system utilized for store organization Processed purchase orders ensuring inventory accuracy
Brand Representative August 2013 - August 2014
Recruited new hires at various venues that would meet the standards of the company Trained 45+ new hires, teaching skills essential to being productive in the work place Promoted the brand to attract new customers Assisted customers by providing excellent service
LEADERSHIP & VOLUNTEER ACTIVITIESItalian Club January 2016-Present
Founding member Assisted with the organization of the social media pages used by the club
Love Your Melon February 2015-May 2015 Distributed information about the organization at various venues Raised awareness through social media outlets Helped with the process making it an official University of Missouri organization
Feed My Starving Children January 2011 - July 2013 Assembled food boxes in teams of four for hunger relief efforts