Mudit Agrawal B-207, Clement City, Crossings Republik, Ghaziabad, U.P. - 201016

Contact: +91 8860000776 (India) � E-mail: mudit.compsci@gmail.com

CONSULTANCY PROFILE

Accomplished Telecommunications Professional with more than 9 years of distinguished performance in Telecommunications BSS

o Subject matter expertise in the Communications including Telco (Wire-line/Wireless), Broadband, Cable and exposure in

the Utilities space.

o Proficient in business requirements analysis, preparing functional specifications and defining functional processes. o Good at the facilitation and orchestration of tasks and dependencies across teams.

o Well experienced in RFP responses, devising solutions, POCs.

o Extensive experience in analysis, design, development, customizations and implementation of software applications. o Experience in leading and managing teams. Handled multiple roles - Team Lead, Designer, Developer, Tester and

Business Analyst. o Extensive experience working with clients based in diverse geographies – India, South East Asia, North America, Europe

o Mentor for new team members. o Proven track record of optimizing designs and delivering complex projects.

o Fast adaptability to new concepts and technologies and their application. o Excellent analytical and communication skills. Ability to express ideas clearly and effectively.

o Outstanding troubleshooting skills.

PROFESSIONAL EXPERIENCE

IBM India, Nov 2010 till date

Senior Consultant Business Analyst (CRM, Billing)

SME for Clarify 10.1 CRM application Team Lead, Development and Maintenance

Convergys Information Management Group, July 2007 – Nov 2010

Associate Prog./Analysis

Custom Development, Global System Integration Team

Test Lead, Convergys CSM 5.2 CRM system SME for Rating and Billing

SIGNIFICANT PROJECTS

Role – Business Analyst Responsibilities

o Business Analyst involved in requirements gathering, preparing functional specifications and defining functional processes.

o Coordinating with OSS, Marketing, Product, Development teams for analysis of business requirements. o Requirement negotiation between business and design teams.

o Performing gap analysis, understanding existing business systems & designing road map for BSS implementation. o Developing & documenting business requirements to portray business needs for multiple key business functions.

o Being responsible for effective communication between the project team and the customer. Providing day to day direction to the project team and regular project status to the customer.

o Reviewing design documents and validating the same against the requirements. o Reviewing Test Cases and validating the same against the requirements.

o Interacting with development teams and testing teams to help them with the clarification of requirements. o Overseeing Sprint demos and providing feedback to the same against the gathered requirements.

o Playing Team member or Scrum Master in Agile (Scrum) projects. o Mentoring the team to help them develop the Agile mentality.

o Helping management with the psychological aspects of Agile methodology during the customization of an Agile process for the organization.

Key Projects o BSS Implementation in a greenfield telecom 4G nationwide launch in India, Aug 2015 - Till Date

Role –Development Lead Responsibilities

o Translating customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results

o Leading analysis sessions, gathering requirements and writing specifications and functional design documents for enhancements and customization; Analyzing product impact and defending product designs and

architecture in front of clients o Mentoring team members in the system architecture, interfaces, programming in C, ClearBasic, PL/SQL and

Coding standards. o Monitoring workload for the team, distributing assignments and monitoring progress, interacting with the testing

team for handoff of features. o Responsible for gaining confidence of the client and winning business related to maintenance. Mentoring and

gearing up the team swiftly for these projects. o Programming in C and ClearBasic occasionally in order to optimize code or implementing complex algorithms

and solutions.

Key Projects o Lead for development, enhancement and maintenance of Amdocs’ Clarify 10.1 CRM system for a major

wireless/wireline telecom operator in Spain, November 2010 – August 2015.

Role –Pre-Sales

Responsibilities: o Assisting the pre-sales team in RFP response.

o Providing technical inputs for RFP. o Development related to POCs.

o Configuring the complex Infinys Bill Formatter system for POCs. o SME for Infinys Rating Engine and Amdocs Clarify CRM.

o Documenting the product’s major functional flows depicting the navigation for Client’s reference and POCs.

Key Projects o POC for multiple clients across various geographies, Feb 2008 – Nov 2010.

o Coding for Infinys Bill Formatter to implement the complex Bill formats of clients in the UK and South East Asia.

Role – Test Lead Responsibility

o Creating Test Plans.

o Devising innovative methodologies for optimizing test processes. o Rendering Test Status reports to higher management.

o Leading the team for Component System testing and Integration testing.

Key Projects o Convergys CSM 5.2 CRM system implementation.

Role –Developer

Responsibilities o Developing Detail Level designs, Creating Test Case Scenarios.

o Programming in C, PL/SQL, Pro*C, Unix Shell Scripting and ClearBasic. o Mentoring team members in the system architecture, interfaces and programming in C, ClearBasic, PL/SQL and

Coding standards. o Optimizing code.

o Automating the regression test and training the team members on the same.

Key Projects o Development, enhancement and maintenance of Amdocs’ Clarify 10.1 CRM system for a major

wireless/wireline telecom operator in Spain, November 2010 – August 2015.

o Customization of Convergys’ Infinys Rating and Billing product by implementing highly optimized integrable modules and Rating time plugins, Jul 2007 – Nov 2010.

EDUCATION

o M.S. (Computer Science), Manipal University, Manipal, 2013 o B.E. (Computer Science and Engineering), Kumaon Engineering College, Uttarakhand, 2007

TECHNICAL SKILLS o Billing: Geneva, Infinys Rating and Billing o CRM: Convergys CSM 5.2, Amdocs Clarify 10.1

o Software Development Methodologies: Waterfall Model, Agile (Scrum) o Requirements Management Tools: IBM’s Rational Requirements Composer

o Team Collaboration Tools: IBM’s Rational Team Concert o Languages: C, Pro*C, PL-SQL, Unix Shell Scripting, ClearBasic

o DBMS: Oracle, Sybase o OS: UNIX, WINDOWS XP/2000/NT, Linux

o Debugging Tools: GDB, DBX

o Change Management Tools: CMSynergy, SVN, PVCS

KEY ACCOMPLISHMENTS o 3 times recipient of “Manager’s Choice Award” for the practice “Put the Client First” in IBM.

o 4 times recipient of “Star of the Month” for quality delivery in IBM.

o Solely responsible for gaining an existing Client’s confidence related to Maintenance work and delivered exceptional performance in the first week itself, hence gaining revenue for IBM. Received appreciation from

the client and the management.

HOBBIES AND LEISURE ACTIVITIES

o Innovative and creative ventures related to Art, Literature (Prose and Poetry), Science, Technology etc. o Reading (Fiction/Non-Fiction/Research Papers)

o Photography o Cycling (Road Bikes)

PERSONAL PARTICULARS

o Date of birth: 1st August, 1983

o Languages Known: English, Hindi o LinkedIn Profile: https://www.linkedin.com/in/mudit-agrawal-84547994