Spencer L. Reeves XpenceO@gmail.comHuntington Beach, California USA Mobile: 714-307-0152

Personal Style

A professional, respectful, enthusiastic, perseverant, analytical, communicative performer, with a sense of humor and a passion for "IT". Over 20 years of Information Technology industry experience at all layers of the OSI model.

Summary of Technical Skills

Thousands of hours of hands on experience from motherboard level repair on laptops, desktops, and servers,To implementing and maintaining full cabinets of network components (Switches/routers/servers) in enterprise level data centers.

Operating Systems:

All flavors of windows 7, 8/8.1, 10, 2003, 2008 r2, 2012/R2/DC Server, *NIX - Linux, ESXi (CENTOS 5.4 - 6.3, Red Hat, SUSE, Fedora, Ubuntu, VA) Solaris, 2.7/8/9/10 (Sparc/Intel), HP-UX, AIX, IRIX, OpenBSD ,DRAC (DELL), , Mac OS X*. Console Access - iLO/UCS.

Hardware:VCE - Vblocks\Vcenters - Virtual Blade Server farms, PanzuraCisco Routers 1600, 2500, 2621, 2610, 3640, 7000, GSR 12,000 seriesCisco Catalyst 2912, 4000, 6509, PIX 515/520 Firewall, Checkpoint Firewall, 3Com Switches, HP/Compaq ProLiant Servers DL380/580, Altiga Networks VPN, HP 9000, HP RP5450, HP Virtual Disk Arrays, SureStore Ultrium Sun E-420R/220R/450, SUN A1000 Ext. Disk Arrays, HP 1000 Disk Arrays. Dell Poweredge, ADIC Robotic and DELL Tape Libraries.AS/400 Netscreen VPN Concentrators: NS50, NS25, Hatteras 400/4000, Fortigate FW

VOICE: NEC2000EAX Switch, Lucent G3 Switch, The Hammer, Avaya IP phones, Cisco 7900 series VOIP phones

Software: Vsphere 5 - 6.0/VMware, Hyper-V, VirtualBoxHIPAA/HiTECH compliant medical industry apps: QNXT, iServe, BizTalk, RightFAX, NICE, Altiris, SOI, Spectrum, Visual Express 2013 , OneTouch, LanSweeper, MySql, Navicat, Icinga Network Monitoring, Trixbox PBX, Zimbra Mail server, SupervisorD, TRAC Trouble Ticket sytem, Openfire, , What's Up Gold, HP Openview, ITO, Cisco Works 2000, Office 97 - 2013, Raid Manager 6.22 (SUN Solstice Disk Suite), OmniBack and ARCserve, Visual Source Safe, Visio 5.0/2k2/2k7, MS Sharepoint Portal Server, Shadow Security Scanner, SAP 4.5g, Citrix Metaframe, Veritas Backup Exec 8.6, POS Software: RemoteWare, MICROS, Oracle. Sage FAS 500 Asset Accounting 2009.1, BNA Fixed Asset.

Network Protocols:MPLS, OSPF, EIGRP, RIP, BGP, STP, HSRP, VRRP, ACL's, TCP/IP, LDAP, DNS, WINS, DSL, ISDN, ATM, SNMP.

Summary of Business Skills

Organization/Planning/Design - Professional, Independent Contributor; Self-Starter

Leadership - Poise in Crisis SituationsTier 1, 2 and 3 level Support - Conveying Technical Information and Solutions in Layman's Terms.Vendor Relationship Management - Assertive Troubleshooting within Vendor SLA's and driving issues to completion.Provisioning - Negotiator of Bulk Sales and Solutions

Certifications: VCE - In ProgressVsphere/Vmware - In ProgressCCNA 2.0 (Cisco Certified Network Associate)ICRC (Cisco Router Configuration)Microsoft (MCP) ISS Security ServerSUN Solaris Admin

Functional Experience

02/05/2013 - Present: (Molina Healthcare, Long Beach - via Annual Contract (Lumen21 - Managed Services)

Troubleshooting Severity 1 critical outages within HIPAA Compliant Environments.

Resolving nationwide Tier 1 application outages from start to finish.

Assembling specific IT team members and organizing WebEx Bridges to resolve outages.

Tier 1, 2 & 3 level support in IAAS and PAAS environments.

Deploying latest code updates per RFC's using Visual Studio Express.

Cluster Server patching - Multi-Node Clusters of VM's.

VPN account creation and Symantec VIP 2 Factor support. Using various tools such as PowerCLI to locate lost Virtual servers (usually after migration) In a large 8,000 + server environment managed by more than 10 Vcenters nationwide.2/2013 - 10/2014 - prior to being stationed onsite at Molina Healthcare

Lumen21 - Managed Services - Orange, CA February 4th To Sr. Network Systems Engineer · Responsible for 2nd/3rd Tier Network and Systems support for multiple nationwide clients.

(Legal Firms, Financial, Healthcare, Agriculture, Aerospace, Non-profit, Insurance, Government)· Managing/Configuring hardware and software for client upgrades and migrations· Onsite Client visits to resolve technical issues and implement new solutions· Managing an enterprise level trouble ticket queue· Deploying critical infrastructure updates/patches worldwide via SCCM 2012· Working with an offshore team to meet deadlines for various "IT" projects. · Supporting rare integrated software for the law industry, such as (Filesite, DOCID, Juris, Workshare)

5/2011 - 10/2012

Medata Inc. - Independent Medical Billing Software and Development IT Manager - Full-Time+

· Administration and management of PROD/DEV/TEST LINUX server farms. (Physical and VM Servers)

· Using Vsphere to manage over 200 VM's - Clustering and Optimization - Vmotion to move VM's between different physical hosts. (Running CentOS 5.x-6.x)

· Troubleshooting the scripting of Batch processes of several million medical bills Monthly.

· Creating all Linux accounts/perms (ACL's) to bring on a new Programmer/Developer and ongoing account administration.

· Hands-On any Hardware or Software upgrade at all levels of the OSI Model.· Managing an extremely fast paced challenging Software Development Arena· Building and maintaining BSD 1U servers to be used as Cisco router replacements.· Interacting with all employees/vendors at any level.

(DataEntry/AM/VP/CIO/COO/CEO)· Organizing and Leading all development/IT/BIZ/OPS meetings to discuss the roll-

out and update of our product to TEST and PROD - Weekly.· Deploying the actual software parts and pieces to Production and Test environments

and overseeing the "smoke testing" of each of our clients CORE" and Toolbox web based UI's in a COBAL/JAVA/LINUX environment.

· Physical build out and network wiring/punch down of new construction to accommodate growth and demand.

· Attempting to manage approx. 14,000 e-mails daily - Network Notif's/ROOT/Trouble Tickets.

· Personally responsible for the company getting SAS70 certified 2011 and 2012.· Physically rack mounting of all network devices including large HP Server Blade

Enclosures (HP7000 series)· Being flexible to get whatever has to get done for the company to function· Windows Domain administration - Replication/DNS/Active Directory/WSUS· Maintaining all the high volume Xerox printers - Firmware - supplies - etc.

8/2010 - 5/2011 Telekenex - OCIX Datacenter - Santa Ana, CA NOC Engineer - Full-Time

· Troubleshoot nationwide internet and Voice over IP (VOIP) customer connections· Router and Switch configuration and maintenance· Maintain and append monitoring database (What's Up Gold)· Interact with major Local Exchange Carriers to resolve internet outages (COVAD/ATT)

5/2008 - 8/2010 QuickDispense Inc. - Restaurant Beverage Services, Pomona, California Network Systems Consultant 9/2007 - 4/2008 AT&T Enterprise Web Hosting Data Center, Irvine, California

Data Center Manager - (Contract via Adea IT solutions based in Dallas, TX)· Responsible for all aspects of a 100,000 sq. ft data center to Function.· Configuration, implementation, and maintenance of thousands of "managed" servers on

multiple platforms. (2000/2003 server, Unix, SUN)· Configuration of various Network routers, switches, and firewalls. (Cisco, Foundry, Juniper,

etc.) · Troubleshooting mission critical Enterprise level outages and assisting lower support tiers.· On-going management of all customer power distribution and allocation (PDU's, etc.)· Facilitating Telco hand-offs for new circuits, maintenance and upgrades

09/2005 - 9/2007 Numerous IT telecommuting jobs from home office while caring for my newborn son.

06/2004 - 09/2005 The Tech Lounge - Westminster, California Sole Proprietor of a combination custom computer sales and repair shop, and upscale Cyber Lounge, offering multi-player gaming and computer literacy classes.

03/2003 - 06/2004 Verizon Wireless, Corporate Data Center, Irvine, CaliforniaInfrastructure Analyst· Troubleshoot network connectivity for over 5,000 stores and Regional HQ's· Coordinated actions in an intense 24x7 team environment· Worked directly with Cisco as a Platinum member · Coordinated high level conference calls with Cisco engineers and Verizon colleagues · Used multiple network "Sniffers", to analyze and locate network congestion

11/2002 - 03/2003 Network Consulting and Repair (Self-employed)

10/2001 - 11/2002 Acapulco/El Torito Restaurants, Corporate Headquarters, Long Beach, California Sr. Network Systems Administrator· Responsible for all sales and payroll statistics uploaded daily via scripted batch file into the

corporate Oracle database hosted on HP RP5450 L series utilizing a 1 Terabyte attached disk array.

· Used "REMOTEWARE" to edit and monitor local and remote scripts and ensure that correct sales and payroll data was added.

· Managed complete migration of all DSL lines for 135 restaurants from a bankrupt ISP to a managed solution via third-party vendors, COVAD, MCI, and SBC

· Created the backup server environment from motherboard to functional OS; the installation, configuration and management of backup strategy though Veritas Backup Exec and Dell Robotic Tape Libraries

· Migrated existing Oracle POS database from older HP9000 N series to server with Virtual Disk Array.

· Maintained all router configurations and asynchronous dial-up remote accounts.· Monitored and optimized data traffic between their supply warehouses.

10/2000 - 8/2001 Enhansiv eCRM Software, Irvine, CaliforniaNetwork Systems EngineerBuilt, supported and administered all aspects of a software development focused LAN/WAN (Win/Unix)

Duties included:· on-site and remote administration of all data and voice infrastructure, Checkpoint firewall,

Domain and DNS administration· installation and configuration of all hardware and software

Projects included:· Design and implementation of Solaris/NT development infrastructure · Implementation of SCSI External RAID Sun A1000 Disk Arrays· Complete tear-down, re-build, and server troubleshooting of SUN Enterprise 220R/420R · Installation/Configuration of NT 4 Terminal Server and Citrix Meta 1.8 servers for development team· Updating flash PROM of Sun servers company wide· Migration of existing switched network from 3com to Cisco Catalyst 4000's· Set up of ADIC Robotic Tape Library· Configuration of Veritas classes and backup schedule· Research, Installation, and Configuration of MS Sharepoint Portal Server 2001· Installation of full cabinets of Sun, Compaq, and Dell Enterprise servers

09/1999 - 10/2000 CenTOR Software, Irvine, CA IT Manager / Sr. Network EngineerResponsible for all Voice and Data requirements, implementing complete voice and data infrastructure from ground up, migrated office and data center to 9th floor of building. Duties included: · Research and purchase of all desktop, laptop, and servers for the company. · Pix firewall administration, V-LAN and Router administration and configuration. · Daily and Incremental DLT backups using win2000 server and SUN SCSI DLT Ext. Drive,

Exchange 5.5 mail server administration. Projects included: · Design, implementation, and support of fully integrated multi-vendor, multi-platform network

needed to support a software development team.· Created V-LAN's to focus the traffic from the programming team to designated servers. · Established multiple vendor relationships with major companies ( Dell, Gateway, and Cisco

Systems)· Qualified them with Cisco Systems for their privileged "Smart Start" program · Migrated old domain and MX records to the new LAN office location.· Established dual T-1 lines for diversity and redundancy with two carriers, Epoch Internet and

Pac Bell.· Created Domain Controller and configured active directory

08/1998 - 09/1999 Allergan Pharmaceuticals Irvine, CaliforniaInfrastructure Analyst IIResponsible for troubleshooting and monitoring Allergan's global LAN/WAN network, supporting over 3000 users and vendors worldwide. Duties included: Troubleshooting Global WAN connectionsDisaster Recovery ProceduresOff-site revolving backupsSwapping all backup media nightly

Projects included: Phasing out VAX legacy system at Y2K, and migrating data to optical media.SAP basis Administration, upgrade from 31h - 45g.Installing new HP9000 servers in the Data Center.Upgrading EMC storage from 1 Terabyte to 1.5 mirrored.Creating documentation of Global NOC procedures.Global Printer migration to "dazzle" Management.

06/1994 - 08/1998 Epoch Internet Irvine, California Lead NOC TechnicianTroubleshooting and monitoring Tier 1 ISP backbone and customer lines nationwide, supporting over 1000 clients. Duties included: Aiding customer LAN administrators to troubleshooting problems, by accessing many "core" and

"access" routers.

Determining interface status, verifying and adding routing tables, and performing extended packet tests.

Querying DNS and MX information for the client base. Monitoring our DNS, Mail, Web, and Radius servers nationwide.