PROFILE SUMMARY

Implemented & delivered major projects - Banking Platform Change and Consulting Services for Banking and Financial Services globally worth $ 350 Million AUD, resolved issues and ensured smooth implementation as per project plan

Managed multi geography and multi-nationality teams

Experienced in Agile Management project delivery mechanism

Designed Future state Operating Model & automated Processes for BFSI and IT Industry clients

Developed & presented reports & dashboard to stakeholders and ensured zero gap in communication with weekly CXO level status updates

Lean & Six Sigma: Piloted efforts and identified redundancies through Lean & Six Sigma Tools such as QFD, VSM etc.

Transitions: Tollgate based approach, networked with Project Sponsors & Champions, developed project plans, defined SLA’s, performance definition & metric and developed transition & production SOW (Statement of Work)

Formulated: o Multi-phase budgets involving pricing, resource count, travel cost & project duration for driving minimum

variation in projected to actual cost to the customer o Transitions tollgates documents as per Genpact policy & updation of ‘As is’ & ‘Adapted’ E2E Process maps & SOP

Reviewed ongoing programs, industry/ sector & company analysis and managed Workforce Effectiveness Project with GE Capital

Facilitated: o Primary & secondary market research, competition mapping, channel development – distribution partners,

government lobbying and executive search o GAP analysis between new product capabilities & As-Is Process, brought core & non-core pieces together,

solution co-existence and steady state phase

Solution-Oriented & Strategic Thinker with analytical problem solving and relationship building skills with clients across the globe

SKILL SET:

Project Management Consulting Business Re-engineering Business Intelligence & Research Analytics Team Leadership Operational Efficiency Digital Automation Risk Identification & Controls Business Transition WORK EXPERIENCE Since Nov’05 – till date with Genpact as Senior Manager Oct’15 – July’16 with Suncorp Group, Australia (Onsite Project) as Project Manager

Project Managed: Title Cash Management Project Brief Build and drive consistent Cash Management practices, policies, procedures and to establish Corporate

Treasury function at the group level Domain F&A - Project Management Highlights:

Agile project delivery – Organized and chaired team huddles and planning sessions with stakeholders

Designed project plan using Agile methodology - Created virtual JIRA wall, drove regular stand-ups

CHANDRA KUMAR | Over 12 years of experience in Banking & Financial Services and IT industry with global

work experience in USA/Australia & India

Consulting ~ Project Management ~ Digital Automation ~ Business Analytics ~ Transformation/Transitions

Industry Preference: Banking & Financial Services/ITES industry

Location Preference: India/US/Australia

Relationship management with internal and external stakeholders

Communication updates: Bi-weekly report out to stakeholders

Involved in Future State Operating model design

Identified & Quantified BAU activities that can be supported from Offshore August’14 - Sept’2015 with Suncorp Group, Australia (Onsite Project) as Sr. Business Analyst

Project Managed: Title Core Banking Platform Change Brief Partner in transformation journey of a bank to New Age ‘Smart’ Bank. The project involved migration

from existing platform, tools and systems to Oracle Banking Platform (OBP) across line of business throughout the bank

Domain Lending – Origination Highlights:

Designed broker module and resolved problems via discussion & structured approach, bridged gap between business functional & technical requirements and developed customer centric scalable model

Designed smart processes with decentralized model, single database, leaner structure, low turnaround time with increased front end capacity

Exhibited excellence in working on Capacity to Repay and Credit Risk Assessment

Established link between technical & process nuances and built bridge through process/ product or consulting changes

Supervised 2 Members (Business Analysis – Lending Stream) for system configurations/ customization/ workflow/ security access/ workarounds for enhanced end state process

Built acceptance criteria to test system behavior in scenarios identified during process deep dives

Facilitated stakeholder buy-in through playback session for the next level process showcase Since Nov’10 - Dec’13 worked in USA (Onsite Project) as Project Manager

Title KeyBank National Corporation, USA (Onsite Project) Designation Manager Period Jul’13-Dec’13 Title Human Resource Optimization Project Highlights:

Migrated from legacy platform to two platforms - Brassring (2xB) and Workday

Coordinated management of 3 verticals within HR function

Executed FTE based transition for recruitment function change from PeopleSoft to Brassring for Private Banking Division and PeopleSoft – Brassring, workday for all other positions

Planned, executed & managed all sub-verticals for transition in alignment with partner/ vendor’s project plan

Worked closely with vendors to create cut-over plan per implementation, data and system requirements

Title Symantec Corporation, USA (Onsite Project) Designation Consultant - Transformation Project Period Apr’12-Jun’13 Title Consulting and Process Re-Engineering for Appliance (Data Storage) Business Highlights:

Evaluated: o Data storage, IT services and product capabilities o Process capabilities, document L3 – L4 level process maps for all departments that touched appliance vertical o Business objectives/ big Y’s with process eco-system o Varied processes like – Sales, Channel Partner, Appliance Inquiries, CBO, Appliance Welcome Process, Supply

Chain, White Glove, On-Field Partner, Support Services and RMA Processes to provide big picture

Showcased upstream and downstream improvement areas for operational efficiency

Designed Securities Operation Center (SOC) process flows – ‘Trigger Generation - Proactive Ticket Opening – Ticket Closure’

Modified Return Material Authorization (RMA) process; removed inconsistent practices between process & policies and suggested standardization of the same across regions - AMS, EMEA and APJ

Title KeyBank National Corporation, USA (Onsite Project) Designation Consultant Period Nov’10-Apr’11 Title Consulting Services – Operating Model, Process Improvement and Career Path design Highlights:

Provided consulting services for credit risk organization

Reviewed existing Credit Risk Operating Model across business segments by conducting over 120 interviews/ chair rides across US

Designed: o Future state operating model & Implementation plan o Career path framework for officers within the Credit organization

Optimized credit underwriting process by identifying improvements areas through Lean and Six sigma Tool

Title Transition Manager – Onsite and Offsite GE – Commercial Distribution Finance, USA: Business Transitions

Period Nov’09 – Sept’10 Highlights: Used Tollgate Based Approach for process transition including Solution design, Hiring, Knowledge Transfer, Pilot and

Steady State Phase as per Genpact transition tool kit and DMAIC methodology Facilitated process of statement of work & contract creation to secure new and follow-on work Administered Inter-Departmental Project Team across functions like IT, Finance, HR & Logistics and explained the

exact issue & closed all open items Business Research Analytics

Nov’05 – Nov’09 Business Research Analytics GE Capital Americas - MI/BD Support team: Highlights:

Worked as a Team Lead for Market Intelligence Services includes financial analysis and data analysis support

Administered bi-weekly client communication calls and set expectation both within the team & client Apr’04-Oct’05 with Tecnova India Pvt Ltd., New Delhi as Associate Consultant

Clients Managed: Sennheiser (Germany), Boiron (France), Grohe (Germany), MSA (USA) and Sab Miller (India) Highlights:

Facilitated: o Product feasibility test in Indian market through secondary & primary research o Face to face meeting with key personnel to understand industry specific nuances, risk and challenges

Developed channel and identified right distributor & dealer mix in Indian market

Identified, screened and recruited personnel for Indian operations

EDUCATION

MBA (Specialization) from Apeejay School of Management, New Delhi: 2004

B.Com. from Lucknow University, Lucknow: 2000

TRAININGS

Lean & Six Sigma

Operating Transition Manager Certified by Genpact

CMMI (Capability Maturity Model Integration) PERSONAL DETAILS Date of Birth 29th November 1979 Permanent Address H2/59/Sector D, LDA Colony, Kanpur Road, Lucknow, UP, INDIA - 226012 Languages Known English and Hindi Mobile +91 7525 – 96 – 4949 Email chandrakum@gmail.com