Carol L. Barber245 Bryant Cove

Cedar Park, TX 78613512/797-5377, cbarber245@yahoo.com

Profile Skilled professional with over 20 years of experience as a Senior Technical Writer, with additional experience as a Trainer, Video Tutorial Author, Marketing Specialist, and Web Site Administrator. Worked in a variety of industries to include oil and gas, DOD, retail analytics, video teleconferencing, and semiconductor. Authored a wide range of documentation for online help, training, test, configuration, installation, maintenance, release, deployment guides, corporate communications, video tutorials, and White Papers and Requests for Proposals. Prior US Navy Officer.

Education Bachelor of Science (Liberal Arts), Regents College (now Excelsior College), 1996. Graduated Summa Cum Laude. Prior student at Texas State University in the Master of Arts in Technical Communication graduate school program.

Skills MS Office, FrameMaker MadCap Flare, RoboHelp Camtasia, Captivate ClearQuest, ClearCase EDMS Documentation System Egnyte Cloud File Server

HTML, FrontPage ArborText, SGML, XML PaintShop Pro, SnagIt, PhotoShop AccuRev, Jira, Visual SourceSafe,

Vault, Subversion, Confluence, Agile TFS, Accept 360

Training & Certifications

Microsoft Certified Application Specialist – Office Word 2007

RoboHelp Adobe FrameMaker

SCAMPI CMMI training; Internal QA training ArcGIS Acrobat

Experience

1/14 - Present Senior Technical Writer – Tolteq, Cedar Park, TXSupport software, electrical, and mechanical engineers in the development of documentation for high tech sensors for oil drilling equipment. Tools used:

MadCap Flare to author online Help, maintenance manuals Jira for issue tracking, task planning and tracking Confluence to collaborate with different teams Subversion to maintain document control SnagIt and PhotoShop to edit graphics

1/13 – 12/13 Senior Technical Writer/Demo and Training Video Author – Revionics, Austin, TXSupported software engineers and Program and Product Managers in the creation of online documentation and videos. Worked through the night on several occasions to meet short deadlines. Tools used:

MS Word to author software Release Notes, Configuration Guides MS PowerPoint to author Release Value Propositions a Report Catalog MacCap Flare to author online Help, user guides Camtasia to create demo and training videos GoToMeeting to collaborate with remote team members

10/12-12/12 Senior Technical Writer (Contract) - KLA-Tencor, Austin, TXShort contract to assist with authoring and editing online Help and print manuals for semiconductor tools. Tools used:

Carol L. Barber245 Bryant Cove

Cedar Park, TX 78613512/797-5377, cbarber245@yahoo.com

RoboHelp to author online Help FrameMaker to create user guides

11/11-10/12 Senior Technical Writer– Polycom, Austin, TXSupported software and hardware engineers in the creation of documentation for video teleconferencing equipment. Worked long hours to assist a last-minute, high-priority project to edit and convert documents to Polycom style and branding. Tools used:

MS Word, FrameMaker, SnagIt to create online and print documents for end-users and engineers, to include Release Notes, Quick Tips, end-user and installation manuals, Deployment Guides, and Marketing documents

AccuRev for version control

Jira for defect reporting/tracking

Corporate telecommunications equipment and MS Lync to attend remote meetings and to collaborate with remote team members

RoboHelp to author online Help

03/05 – 11/11 Senior Technical Writer/Marketing Specialist – Overwatch Systems, Austin, TXSupported engineers in development of DOD software. Received SCAMPI and CMMI training, and participated in QA audits. Top Secret SCI security clearance. Tools used:

Word, RoboHelp, and SnagIt to create online Help. Researched requirements and design documents for content. Tested new programs in lab environments.

ClearCase for version control

ClearQuest for document inspections/product defects

MS Word to produce White Papers and Requests for Proposals. Collaborated with senior management and engineers for content. Created/refined templates.

MS Outlook to produce monthly newsletter and corporate communications

VM Ware to remotely login to a networked computer to capture the most current version of software

6/99 - 3/05 Senior Technical Writer/Web Site Administrator – Schlumberger, Austin, TXSupported software engineers in development of high-tech oil drilling software systems. Tools used:

FrontPage and HTML to redesign department intranet

RoboHelp to create online Help for new software tools

Adobe Captivate to created software simulation tutorials

ArborText to edit SGML and XML documents

12/97 - 6/99 Senior Technical Writer/Team Lead – M/D Totco, Cedar Park, TXCreated new Technical Publications team. Supported engineers in development of high tech oil drilling control systems. Multi-tasked 5 major products at one time. Interviewed and hired technical writers. Provided daily direction and task assignment to balance resources with shifting priorities and deadlines. Tools used:

FrameMaker, MS Word, PaintShop Pro and PhotoShop to author end-user,

Carol L. Barber245 Bryant Cove

Cedar Park, TX 78613512/797-5377, cbarber245@yahoo.com

test and training manuals

9/96 – 12/97 Senior Technical Writer/Team Lead – Sprint, Irving, TXCreated new Technical Publications team. Supported software/test engineers in development of telecommunications systems. Multi-tasked 6 major projects at one time. Interviewed and hired technical writers. Provided daily direction and task assignment to balance resources with shifting priorities and deadlines. Tools used:

FrameMaker, MS Word, PowerPoint and PaintShop Pro to author end-user, design and test manuals

8/96 – 9/96 Technical Writer (Contract) – Motorola, Austin, TXShort contract to provide support to Motorola for real-time operating systems. Tools used:

MS Word to edit end-user and reference manuals. Revised Motorola’s template.

10/95 – 7/96 Technical Writer (Contract) – VTEL Corporation, Austin, TXContract to develop document templates and create student manuals and presentation materials for video conferencing systems. Tools used:

MS Word, PowerPoint and HiJack

4/93 – 9/95 Technical Writer – Lockheed Martin, Austin, TXSupported software engineers in the development of a new Unix messaging system. Trained 60 Department of Energy employees on system operation. Top Secret SCI security clearance. Tools used:

PC, Mac, and Unix workstation FrameMaker, MS Word and MS PowerPoint to author document templates and

create end-user, test and training manual