Lisa Jordan 1800 Anne Marie Circle

www.linkedin.com/in/lisajordan3 Waldorf, MD 20601 lisajordan678@gmail.com (301) 710-4441

Veterans Preference 5 pts.

OBJECTIVE: Secure the position as a Computer Support Specialist with a company offering opportunity and growth to compliment an exemplary career and to continue to augment it in a productive and rewarding direction.

SUMMARY OF QUALIFICATIONS: Possesses deep Information Systems experience with a good understanding of what end users require and has demonstrated the ability to find the most effective and efficient way to reach the end goal. Demonstrates excellent experience to provide industry standard solutions, support, and communicate project needs, goals, and objectives with appropriate team members, management, and customers. Expertise in:

Collaboration/Teamwork Customer Service Data Analysis Policies & Procedures Confidentiality Research & Analysis Problem Resolution Data Management Computer Repair Computer Installations Programming Troubleshooting Networking Project Objectives Timelines Verbal & Written Skills Leadership Equipment Platform

EDUCATION & AWARDS: Secret Security Clearance (lapsed) Bachelor of Science, 2016, Computer and Information Science, Minor in Psychology, University of Maryland University College, UMUC, Upper Marlboro, MD Associates in Applied Science, 2013, Computer and Information Systems Management, Prince George’s Community College, Largo, MD

Data Systems Certificate, 2013

Programming Certificate, 2013 Database Fundamentals Certificate 11G, Syracuse School of Information Studies, spring 2015 Associates of Arts, 2010, Florida State College, Jacksonville, FL Navy & Marine Corps Medal, 2010

TECHNICAL EXPERIENCE:

Visual Studio C++, Oracle 9i,10i and 11i, SQL, Unix / Linux, Java, MS Office Suite: Word, Excel, PowerPoint, Data base systems

PROFESSIONAL ACCOMPLISHMENTS AND EXPERIENCE: OFFICE of the INSPECTOR GENERAL/ 2014 – Present U.S. DEPARTMENT OF AGRICULTURE, Washington, DC Salary: $31,000/year IT SPECIALIST 20-30 hours/week Supervisor: Mark Fix Phone: (816) 926-3977 Contact: Yes

Assists supervisors and staff with Information Technology administrative functions required to support the organization by delivering customer support services including the following: Installation, configuration, troubleshooting and/or training.

Provides working knowledge of OIG systems to include Microsoft Windows 7 (and Microsoft Office programs), Active Directory and Blackberry devices.

Performs routine tasks to maintain equipment and perform system maintenance including cleaning computer equipment and peripherals, assisting with network cable installation, configuration and set up of printers, projector devices and monitors.

Lisa Jordan Page Two

ECONOMIC RESEARCH SERVICES/ June 2014 – Sept. 2014 U.S. DEPT. of AGRICULTURE, Washington, DC Salary: $29,000/year IT SPECIALIST (Summer Internship) 40 hours/week Supervisor: Marcelle Coleman Phone: (202) 694-5072 Contact: No

Provided technical support to customers on telephone, email and through tickets. Performed diagnostics and troubleshooting of system issues, documented help desk

tickets/resolutions (Heat), and maintained equipment inventory lists. Networking and internet connectivity issues, Active Directory, and password resets. Supported Windows 7 operating systems and Microsoft Office Applications. Completed work using Remedy Software ticketing application to log-in calls and

creating work tickets. Resolved various technical problems ranging from PC’s, hardware, software, network

printers, LAN.

CHARLES COUNTY CHAMBER of COMMERCE, La Plata, MD Oct. 2013 – June 2014 VOLUNTEER/ASSISTANT Salary: None Supervisor: Betsy Burian Phone: (301) 932-6500 Contact: Yes 10-15 hours/week

Provided assistance to the Executive Director. Answered the telephone, take messages, and transfer calls to suitable staff. Greeted visitors, answered inquires and directed persons to the appropriate party. Maintained a useful and accurate filing system of records and material. Participated and aided in Chamber and membership committees and with scheduled

events and community activities. NAVAL STATION MAYPORT, Jacksonville, FL September 2003 – July 2010 MAINTENANCE ADMINISTRATOR (AZ), (E5) (August 2007 – July 2010) Salary: $55,000

60-80 hours/week Managed and maintained aeronautical technical publication library. Procured, updated, replaced and modified IRAC, TD’s and bulletins required to uphold

the safety and integrity of the aircraft. Established, trained and supported dispersed librarians for the storage and availability

of technical publications. Work closely with QA during compliance inspections. MAINTENANCE ADMINISTRATOR (AZ)/DECK SEAMAN Salary: $33,000

(E-3 – E5) Norfolk, VA (March 2004 – August 2007) 60-80 hours/week

Provided administrative support in maintaining aircraft X-Ray reports, aircraft accounting audit reports, engine transaction reports and end of quarter reports for aircraft.

Administrative knowledge in working with NALCOMIS (OMA), TURBOPREP, AEMS and ELMS computer programs.

Screened Aeronautical Equipment Service Records (AESR). Monitored and recorded flight hours, maintenance statuses and life limits on equipment. Initiated forms for acceptance and transfer of aircraft logbooks forms and AESRs.

SEAMAN RECRUIT, Great Lakes, IL (E-2 – E-3)(September 2003-March 2004) Salary: $16,300

60-80 hours/week Served watch as helmsmen and lookouts. Repaired, maintained and stowed equipment in preparation for underway operations. Performed in the upkeep and replenishment of the ship while in port and underway.

Excellent References Furnished Upon Request