resume tim salau ux

1
PORTFOLIO AVAILABLE UPON REQUEST TIM SALAU UX/UI Designer Education Texas Tech University B.A., Psychology Minor: Technical Comm. GPA: 3.88 [email protected] 281.745.8856 Tim Salau Texas, USA Skills User Research Wireframing HCI Project Management Personas UI Design Card Sorting Content Strategy Usability Testing Product Management Tools Axure Sketch Balsamiq Marvel InVision Photoshop Orgs UXPA HFES IDF IxDA Interests Art Fashion Reading Culture Traveling Food Design Music About My main areas of professional interest are IT, product management, and UX design. I have more than 3 years of experience working in the IT industry and possess the principle knowledge needed to craft quality products that are unique and bring delight to a user group. I employ my skills to improve the product experience for a companies user base while ensuring that the key aspirations of the business are met and a green space of feedback/product improvement are achieved between the business, product, and consumer. EXPERIENCE Pacific Northwest National Lab Richland, WA UX -IT Business Intern 05/15 to Present Managed a project that focused on integrating objective data sources for over 250 business applications into an enterprise business tool that empowered senior leadership during investment process. Applied UX research and user-centered design principles to improve the experience of an internal website expected to be accessed by more than 4,000 employees. Created the following deliverables: wireframes, hi-fidelity concepts of dashboards/web pages, presentation material, and persona studies. Administered stakeholder interviews and surveys with executive leadership, application developers, and end users in order to define project objectives and mark sprints. Facilitated UX SCRUM sessions focused on improving the user experience of an enterprise business tool utilized by senior management when making risk-based investment decisions. Texas Tech University Lubbock, TX UX Research Assistant 10/13 to Present Ushered more than a 100 usability studies and conducted preliminary project research such as literature reviews related to experiment design. Created general instructions and task procedure documents for usability studies. Texas Tech IT Division Lubbock, TX Knowledge Mgmt. Analyst | Supervisor 08/12 to Present Responsible for communicating with 35,000 expected customers a year seeking university-related information, assistance with technical issues, or updates pertaining to campus-wide issues. Frequently collaborated with supervisors, technicians, staff members, and other departments within the university regarding issues that required deeper analysis and resources. Designed intuitive solutions for a knowledge base that all employees are required to routinely reference when resolving issues with customers. Directed more than 30 entry level analysts/technicians and primed them on how to improve their support workflow so our customer satisfaction metric was kept at 94% or above.

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Page 1: Resume Tim Salau UX

PORTFOLIO AVAILABLE UPON

REQUEST

TIMSALAUUX/UI Designer

EducationTexas Tech UniversityB.A., PsychologyMinor: Technical Comm.GPA: 3.88

[email protected]

281.745.8856

Tim Salau

Texas, USA

Skills

User Research

Wireframing

HCI

Project Management

Personas

UI Design

Card Sorting

Content Strategy

Usability Testing

Product Management

Tools

Axure Sketch

Balsamiq Marvel

InVision Photoshop

Orgs

UXPA HFES

IDF IxDA

Interests

Art Fashion

Reading Culture

Traveling Food

Design Music

AboutMy main areas of professional interest are IT, product management, and UX design. I have more than 3 years of experience working in the IT industry and possess the principle knowledge needed to craft quality products that are unique and bring delight to a user group. I employ my skills to improve the product experience for a companies user base while ensuring that the key aspirations of the business are met and a green space of feedback/product improvement are achieved between the business, product, and consumer.

EXPERIENCEPacific Northwest National Lab Richland, WAUX -IT Business Intern 05/15 to Present

Managed a project that focused on integrating objective data sources for over 250 business applications into an enterprise business tool that empowered senior leadership during investment process.

Applied UX research and user-centered design principles to improve the experience of an internal website expected to be accessed by more than 4,000 employees.

Created the following deliverables: wireframes, hi-fidelity concepts of dashboards/web pages, presentation material, and persona studies.

Administered stakeholder interviews and surveys with executive leadership, application developers, and end users in order to define project objectives and mark sprints.

Facilitated UX SCRUM sessions focused on improving the user experience of an enterprise business tool utilized by senior management when making risk-based investment decisions.

Texas Tech University Lubbock, TXUX Research Assistant 10/13 to Present

Ushered more than a 100 usability studies and conducted preliminary project research such as literature reviews related to experiment design.

Created general instructions and task procedure documents for usability studies.

Texas Tech IT Division Lubbock, TX Knowledge Mgmt. Analyst | Supervisor 08/12 to Present

Responsible for communicating with 35,000 expected customers a year seeking university-related information, assistance with technical issues, or updates pertaining to campus-wide issues.

Frequently collaborated with supervisors, technicians, staff members, and other departments within the university regarding issues that required deeper analysis and resources.

Designed intuitive solutions for a knowledge base that all employees are required to routinely reference when resolving issues with customers.

Directed more than 30 entry level analysts/technicians and primed them on how to improve their support workflow so our customer satisfaction metric was kept at 94% or above.