Ravish Kumar Srivastava H.No. C -1065RajajipuramLucknow-226017 Mob :-, 09559973333 Mail id: ravish.srivastav12@gmail.com O b j e c t i v e

With an experience of 7 years, looking for a high growth opportunity in a professionally managed dynamic organization that would constantly challenge me to give my best to support project-level activity and to ensure the overall program goals are met and necessitate a continuous upgrade of my skills.

1 . C u r r e n t P r o f i l e : A s s t . T S G T e a m L e a d

Company : Kou-Chan Knowledge Convergence Pvt. Ltd Duration : 1-Aug-2014- to till date Project : Tata Tele Services Limited

Company : INTARVO Technologies Ltd Noida Duration : 1-Oct-2009- to 30-Jun-2014 Project : NSN (TATA DOCOMO)

JOB PROFILE:

My job profile is to deal with Customer complaints, which is Logged from 24-hrs help Line (Customer Care). Responsible for end to end management of activities and review the results on daily, weekly and monthly basis .Our team is handling all types of networks related Complaints ( Call drop , cross talk , outgoing/incoming calls not maturing in specific numbers/all numbers ,SMS ,Network coverage indoor /outdoor), Maintenance of all daily, weekly, quarterly & monthly DATA, Taking con-call with Senior Authorities ,Taking Care of New Level Opening issue .

Basic knowledge of Switch/BSC ( Level opening ,Routing , Trace , Alarm monitoring , GSM )

Coordination with backend (Close looping Team) and Front End (Customer Care) Team. Responsible for Rx level, Frequency, voice quality, Tower location. Troubleshooting with subscriber database HLR & Connectivity operation and work in

ORACALE Base ECRM & TIPPS software. Coordination with Switch NSS /VAS/IN/G-NOC/IR Coordination with Network Designing and Planning (RF Team) Operation & troubleshooting with subscriber database HLR To ensure resolution of customer complaints registered through ECRM & TIPPS as per laid

down SLA. To coordinate with CNOC Nokia Siemens Network team & other Vendors/Team (IN, HLR,

VAS, PROVISIONING, EVD, Etc) for timely resolution of customer complaints. To ensure timely communication on network failures/updates/outages to all concerned. Monitoring network and system performance and connectivity operations. Ensuring level opening (level-1,level-2, SDCA level) for new series as well as existing

series for all GSM/PLMN operators across India Resolving International Roaming issue (HLR verifications, IMSI verifications (Must be

duel IMSI for IR).

2 . T S G E n g i n e e r

Duration : Sept.2007 to October 2009 Company : Cluster Pvt Ltd. Skill : Network Testing Project : Bharti Airtel-Ericsson

JOB PROFILE:

Analyses and report generation of Network test Using Net Monitor Soft wareMap InfoResponsible for Rx level, Frequency, voice quality, Tower location,.Troubleshooting with subscriber database HLR & Connectivity operation and work in ECRM

& PACS software. T e c h n i c a l S k i l l s

Operating System :- DOS 6.22 ,Windows9x, Window NT ,UNIX ,

GUI Tools :- Visual Basic 6.0

Front Office Tools: - MS- WORD, MS-Excel, MS-PowerPoint, and MS-access.DTP.

C e r t i f i c a t i o n s

NSN Online Certification in MS_India_Resource_Trouble_Management_Process NSN Online Certification in MS_India_Preventive_Maintenance_Process NSN Online Certification in MS_India_Backup_&_Restoration_Process NSN Online Certification in MS_India_Change_Management

A c a d e m i c Q u a l i f i c a t i o n

MCA pursuing from Indira Gandhi National open university Bachelors of computer application from IGNOU Intermediate from UP Board High school from UP Board

C a p a b i l i t y p r o f i l e

Interpersonal Skills : Initiative, Positive attitude, Good team spirit Hobbies : Listening to music

P e r s o n a l D e t a i l sFather’s Name : Mr. J. P. SrivastavaDate of Birth : 12th Feb, 1981

Nationality : Indian Permanent Address : C105/320, Chhotey Quazipur Gorakhpur-273001

Date:

Place: (RAVISH Kr. SRIVASTAVA)