A. Prem Kumar https://ch1blogs.cognizant.com/blogs/104888Principal Consultant - CRM http://www.linkedin.com/in/scorpfromhellBPM, CRM, FLOSS, Social Media http://scorpfromhell.blogspot.comIndia, Switzerland, USA, Singapore +91(0)9845226618

Objective: Work in client facing roles with opportunity to handle P&L which will make best use of my project & people management and software & business development skills.

Education: B.E. Electrical Engineering – National Institute of Technology, Rourkela, India 1996 – 2000

Diploma in Communications & Networking Technology – ASSET International 1997 – 1998

Experience:

Cognizant Technology Solutions 2000 – till date

Social Software Group, CSP, Cognizant, Bangalore '08 Sept – till date

Responsible for forming & leading the group, in creating strategies & frameworks for Social CRM and their integration with Traditional CRM. Additionally managed the creation of courseware & training on Social CRM, redefining Synapses 2.0 framework to encompass Social Media, defined Synapses 2.0 Implementation Methodology and Testing Methodology for Social Networking Systems.

Solutions & Innovations Group, CSP, Cognizant,Bangalore '07 May – '08 August

Responsible for forming & leading the group, in building an Innovation Management framework for CSP. Managed the development & implementation of Brainy (Idea Management System), TRUST Forge (Collaborative Development Environment), triniti (Innovation Management Framework), C3 Innovation Methodology, Synapses 2.0 (Web 2.0 applications framework), various BPM solutions including V-Insured (Vehicle Insurance claims processing framework in PRPC, with integration to Google Maps).

CRM & BPM Testing practice, CSP, Cognizant, Bangalore '05 May – '07 Sept

Responsible for forming & growing the group, in business development activities (pre-sales presentations, client meetings/workshops, driving proposal creation, etc.), in overlooking the practice functions (recruitment, training, quality, resource management, etc.), in defining testing methodologies, building testing frameworks (Siebel & Pega) and test management tools (TRUST). Created BPM Testing CoE and defined TRUST Matrix for BPM testing. Managed ~125 associates & > 10 projects.

Also managed the first projects for Cognizant from SAP Labs India, EDS USA, Nokia Singapore; subsequent to successful completion of which Cognizant was awarded further projects.

Credit Suisse, Kolkata & Switzerland (Oelten, Zurich, Bern) '02 Aug – '04 Oct

Responsible for winning the first project based on PegaWORKS. Was onsite coordinator for multiple NPS projects and also involved in interacting with the customer to bring more projects in PegaWORKS space. Also helped new comers to Switzerland in settling down. Played a crucial role in building Switzerland presence during the period. Networked with many local vendors & potential customers.

Pega Competency, CSP, Cognizant, Kolkata 2000 – 2005

Responsible for building the Pega competency from ground up in technical skills. Installed the first PegaWORKS server in India. Created courseware for PegaWORKS and trained ~200 associates in the same. Played a pivotal role in winning Sears, Roebuck & Co's first project, JPMC's Pega based projects and Pegasystems' testing projects which lead to the winning of L3 support.

Certifications & Awards:

Pegasystems Certified Workflow Architect April 2001

Best Trainer of the Year 2002

Best Value Creator (TRUST Manager) 2006

Bullet Proof Manager May 2008