resume_--muhammad_shujaat_--all.pdf
TRANSCRIPT
Muhammad Shujaat
Contact: +97155-6670295 Email: [email protected] 24 Feb, 2016
CAREER OBJECTIVE:
Seeking competitive assignments and challenging roles towards the organizational individual and growth with a goal oriented organization of repute. Highly motivated and optimistic professional, Proactive, Capable Of working on own initiative or as part of a team with excellent analytical and problem solving skills. Sets high Standard of Quality in any task undertaken and contributes total commitment and dedication to achieve those objectives.
QUALIFICATION AND SKILLS
Food & Beverage TMI – Shangri-La Resort & Hotels Intermediate Business
CHRM –Certified Course Chicago USA
Hospitality Administration Operation (I.O.C) Food Business Operation (B.O.C)USA
Hospitality Industry Business Management (B.M.C) Management Developed Program (M.D.P) Certify Certificate (from Hamburg University Chicago Illinois USA)
Working with International Mc Donald’s Team USA --Pioneer of Pakistan Mc DONALDS Outlets
Food Hygiene & HACCP Basis course
Dubai & Malaysia Kuala Lampur
Hi –Profile Presidential Events & International Conference Course and
Event Management Course from Kula
Lampur Malaysia KL University
MS Office & Power Point, COBOL
from Pakistan
SYED MUHAMMAD SHUJAAT RASOOL QADRI
Mobile Number: 0556670295 – [email protected]
[email protected] / [email protected]
Coordination and Supervision Coordinate,
manage and monitor the workings of various
departments in the organization.
Financial - Review financial statements and
data. Utilize financial data to improve
profitability. Prepare and control operational
budgets. Control inventory. Plan effective
strategies for the financial well being of
the company.
Best Practices - Improve processes and
policies in support of organizational goals.
Formulate and implement departmental and
organizational policies and procedures to
maximize output. Monitor adherence to
rules, regulations and procedures.
Human Resources - Plan the use of human
resources. Organize recruitment and
placement of required staff. Establish
organizational structures. Delegate tasks and
accountabilities. Establish work schedules.
Supervise staff. Monitor and evaluate
performance.
Production - Coordinate and monitor the
work of various departments involved in
production, warehousing, pricing and
distribution of goods. Monitor performance
and implement improvements. Ensure
quality of products.
Sales, Marketing and Customer Service -
Manage customer support. Plan and support
sales and marketing activities.
Communication - Monitor,
manage and improve the efficiency
of support Fine Dining services HR,
Accounts and Finance Store
Management, Suppliers, Opps
Matrix , Coordination and
communication between support
Team Functions.
On Floor ,Off Floor Employee
Training for Business Betterment
PROFESSIONAL WORK EXPERIENCE:
Organization: MUGHALS DUBAI LLC (Indian Restaurant Chain Dali) Tenure: Feb 2016 –still serving Designations: Operations Manager (Mughals Restaurants Indian Chan Fine Dining) Responsibilities: Operations, Catering, Banqueting, Marketing & HACCP
Hires, schedules, supervises, trains and coordinates the work of 70 plus Food
& Beverage (F&B) personnel and Catering and Budget managers Ensures controls are in Place to safeguard inventory controls. Manages finances such as budget, payroll and purchasing Develops initiatives to build
sales, profitability and guest counts. Responsible for the physical/aesthetic maintenance of the restaurant, cafe and conference
spaces. Manages F&B budgets and costs Orders, maintains and inventories. Develops operational procedures. Maintains and implements standards of quality in all food and beverage service operations. Carries out supervisory responsibility following policies and procedures. Adheres to all Health Department, and other regulations. Ensures that the restaurant operates efficiently and effectively within the College’s
educational, fiscal and operational guidelines Ensures all safety and security systems and procedures are followed to ensure health and
safety Employees and guests Ensures established standards of food safety and sanitation are
maintained Oversees correct receipt, storage and handling of food and beverage products to ensure quality and safety lines.
Freshness at all times Performs other duties as assigned Knowledge and understanding of College organization, goals, and objectives, and policies and procedures Knowledge of basic kitchen practices, protocols and procedures.
Possess strong interpersonal skills to effectively communicate with staff, coworkers, and general public Knowledge of profit and loss (P&L) statements Proficiency in Microsoft Word, Excel, Outlook, and Point of Sale (POS) systems.
Excellent verbal communication skills Possess self-motivational skills and hands-on management approach. Possess impeccable service standards and attention to detail.
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Organization: Excellent Pvt Ltd. Events, Restaurant, Catering, Convention Tenure: Feb 2005 –20016 (UK BASED CHAN IN PAKISTAN) Designations: Director Operations of Excellent Restaurants & Conventions
Responsibilities: Smooth Operations, Making Business Profit, Future Projections
Taking care of Industrial Catering, Expo Events, Fine Dining Services Schedule all activities for restaurants staff according to guidelines and ensure proper uniform of
staff at all times and provide assist to all guest and administer all requirements for meals.
Maintain all restaurants equipments and records and ensure compliance to all standards and
perform work according to Hotel & Restaurant policies and procedures.
Supervise all kitchen and dining room activities and ensure optimal quality of all production and
coordinate with guests to maintain optimal level of customer satisfaction and analyze all
customer requirements and provide efficient response.
Collaborate with Supervisor / Managers to review all employee performance and provide
training to increase all performance and monitor all guest requests efficiently to achieve all customer objectives and maintain knowledge on all Food & Beverage regulations.
Manage all storage supplies and assign staff in all requisition activities and evaluate all daily
specials. Oversee all work in shift and restock all supplies at end of shift and perform regular
inspections on all equipments and recommend required repairs.
ETC
Figure 1
Organization: Defense Authority Country & Golf Club D.H.A Tenure: Jan 2002 – Dec 2004 Designations: General Manager (Chief Catering Club House & Events) Responsibilities: Club House Management including Marketing & Sales
Developing an operational budget for each of the department (Restaurant, Convention Centers &
Lawns) Managing Overall Operation of Club House. Assuring that all standard operating
procedures for revenue and cost control are in place. Managing, Marketing & Sales for upcoming
Private & Commercial Events & Projecting Budges for events.
Inspects to ensure that all safety, sanitation, preventive maintenance and other standards
consistently met. Attending House committee meetings and ensure integration and co-
ordination of all social events. Greets guests and oversee actual service on a routine, random
basis. Help in planning internal marketing promotion activities for the food and beverages
department.
Organization: Mc Donald’s International USA
Tenure: Jan 1997 – Dec 2000 Designations: 1
st Assistant Manager Mc Donald’s International
Responsibilities: Handling Mc Donald’s Outlets Business Operations Pakistan
Leading and managing the entire team to ensure smooth operation of all branches.
Conduct training of the crew, Trainee managers and second assistants on Workplace
Safety policies and procedures and security.
Assist in complying and presenting performance reviews based on defined goals and objectives for
crew and manager. Conduct management meetings in the absence of the restaurant manager.
Maintain Quality Service and Cleanliness levels in the restaurant at all times.
Respond to changes in volume patterns and promotional activities and make adjustments as
needed to ensure operational standards are maintained.
Organization: Pizza Hut International - Pakistan
Tenure: Dec 1995- 1997 Designations: Pioneer , First Country Delivery Supvisor Responsibilities: Supervising & Maintaining Pizza Hut Delivery & Takeaway Dept
First Delivery Department Supervisor of Pakistan Karachi. Training to Call Center Team
regarding customer complaints. scheduling Staff for shift and Control all transportation and
records of clients
Looking after quality control and delivered standard by the pizza hut worldwide polices Follow-
up strongly on internal clients and work on motivation and productivity Mapping, Training,
Customer Handling, Focus on Re-Back customer & Co-Operate Clients
Organization: Shangri –La Resorts & Hotels International Tenure: Dec 1991 - 1994 Designations: Food & Beverage Manager (F&B) Responsibilities: Food & Beverage Manager -outlets, Banquets, Restaurants, Catering out
Responsible for the day to day operation of the Food & Beverage Department and all its sections.
Responsible for the standards of Service Delivered to the guests in the Rooms, Dining Halls,
Buffets and all other Food & Beverage Outlets. Participation & input towards Food & Beverage
marketing activities. Maintains the highest level of HACCP Sanitation throughout all Food and
Beverage areas (BOH & FOH) as prescribed by Hospitality Rules. Participates in the daily
preparation of meal times scheduled of all F&B areas in accordance with the Shangri-La
instructions. Possess excellent forecasting and budgeting skills. In order to enhance creativity, plan
new menus along with culinary team working on post action plans for grabbing more Business,
working on Tourism plans & Customer Relationship. ETC
ACADEMIC EDUCATION:
EXAMINING BODY YEAR 2004 2006
UAE ATTESTED
o
Bachelors of Business Administration Preston University of Sciences & Tech.
(Major in Accounting ) UK-- Registered
COMMUNICATION AND INTERPERSONAL SKILLS:
1. Outstanding command over verbal and non-verbal communicative & interpersonal skills. 2. Strong organizational, managerial, problem solving, interpersonal and negotiation skills. 3. Confidently able to work independently or in a team to deal effectively with educators &
employees. o Flair to organize & prioritize tasks to meet deadlines. 4. Ability to manage multiple projects with minimal supervision.
CERTIFICATION/ ADDITIONAL SKILLS: o MS Office/MS Excel (All versions, esp. MS Word, MS Power Point and MS Excel)
Mc Donald International Certify Certification from Hamburg University Chicago Illinois U.S.A
International Golf Club Karachi Pakistan
Food & Beverage from Shangri –La Resort & Hotels Skurdu Pakistan
Pizza Hut Karachi Pakistan CHRM Certified from USA Chicago Hamburg
Excellent Restaurant & Banquets
Hall