MARTHA PERRY MORRISSETTE, CPCU, SPHR, SHRM-SCP West Warwick, Rhode Island 02893

(401) 206-9544 marthamorrissette@outlook.com

Results-oriented, collaborative professional with Senior Professional, Senior Certified Professional, and Human Resource Management certifications ~ Adept in establishing and leading HR practices and objectives in an employee-oriented, high performance culture, ensuring the development and retention of an outstanding workforce ~ Knowledgeable resource to executive management team ~ Strategic, analytical thinker with long-term vision ~ Decisive leader, problem-solver and persuasive change agent ~ Exceptional written and spoken communication skills ~ Self-motivated and conscientious, with strong professional and personal values, and a focus on attention to detail and delivering quality results to constituents and management at all levels.

KEY COMPETENCIES

Employee Relations & Engagement Employee Recruitment & On Boarding Legal & Regulatory Compliance Organizational Development Performance Management Budget Planning and Administration 401(k) & DB Pension Plan Administration Benefit Plan Design & Administration Project Management & Business Analysis

HR Trends, Best Practices & Requirements Compensation & Rewards Programs Standard Operating Procedure (SOP) Development Business Process Reengineering Training Development & Delivery Public Speaking HRIS – ADP, PeopleSoft, Ulti Pro Taleo Recruiting Microsoft Office Suite

PROFESSIONAL EXPERIENCE

AAA NORTHEAST, Providence, Rhode Island 2015 ~ Present An affiliate of North America's largest motoring and leisure travel organization, with over 3,100 employees in five states (RI, MA, CT, NY, NJ) offering a full range of travel, insurance, financial and automotive-related services,

SR. HR BUSINESS PARTNER ~ INSURANCE, MARKETING, IT & FINANCE SCHNEIDER ELECTRIC, West Kingston, Rhode Island 2014 ~ 2015

A global specialist in energy management solutions (APC, Square D, Invensys), employing 180,000 people in over 100 countries JR HR BUSINESS PARTNER, GLOBAL HR

Contract generalist role supporting the Global Marketing & Global IT HR Business Partners for all US-based staff

Employee relations, performance management, compliance, learning & development, and HR project management

Consultative and subject matter expert responsibilities, liaison between employees, managers and Global HR Call Center

NORFOLK & DEDHAM GROUP / NEWBURY CORPORATION, Dedham, Massachusetts 2005 ~ 2013

A group of property & casualty insurance companies, employing 135 people, operating in 5 states (MA, NJ, AR, NH, RI) HUMAN RESOURCES MANAGER (2007-2013) CORPORATE SECRETARY - BOARD OF DIRECTORS (2009-2013)

Led HR, reporting to CEO & VP of Operations, responsible for all human resource functions, programs and policies

Managed 2 HR Generalists, 1 HR Specialist, and company cafeteria staff

Responsible for all Compliance, Staffing, Employee Relations, Training & Development, Benefits, Compensation, HR Audit, and Budget activities

Plan Administrator for 401(k), DB Pension and health and welfare plans

Developed strategic staffing solutions to meet workforce demands and labor force trends, responsible for recruiting, on boarding, and new hire orientation

Managed all workplace investigations and interactions with corporate employment counsel

Identified key employees and coached managers in developing career path opportunities and succession planning

Managed individual performance improvement plans, including termination, off boarding and outplacement

Professionalized department through creation of consistent Standard Operating Procedures, and developed and monitored HR annual calendar of events

Managed RFP process and implemented 401(k) plan provider and design changes

Converted and upgraded ADP payroll and HRIS systems

Managed HR functions following the acquisition, merger and subsequent divestiture of another insurance company

Consistently provided high quality professional HR services to employees, managers, executives, and board of directors PROJECT MANAGER & BUSINESS ANALYST (2005-2007)

Managed development and implementation of a replacement imaging and workflow policy and claims system project before being promoted to HR Manager in 2007

Led a team of vendors, contractors, executive sponsors, business and technical staff in business analysis and specifications

Documented and validated business and technical requirements for developers

Managed interface development, testing, training, management reporting, conversion of legacy data and images, and end-user communications

Reviewed and identified improvements in workflow, re-engineering all business processes, created best practices, standard operating procedures and business continuity plans

ONEBEACON INSURANCE COMPANY, Foxboro and Boston, Massachusetts 2001 ~ 2005

A group of property & casualty insurance companies, with over 2,000 claims staff, operating in 30 states PROJECT MANAGER, CLAIMS OPERATIONS TEAM

Managed IT team in the implementation of a new multi-state claims workflow and administration system

Developed and delivered training programs focused on best practices and operating procedures

Developed, implemented and maintained company’s online claims administration manual

Re-engineered all associated claims business processes

Drafted and distributed release documentation, system notifications, and home office claims communications

Developed and delivered an “Insurance 101” training program for all IT staff Analyzed and supported a claims data-warehousing project

PAWTUCKET MUTUAL INSURANCE COMPANY, Pawtucket, Rhode Island 1988 ~ 2001

A property & casualty insurance company, employing 140 people, operating in 12 states STRATEGIC SYSTEMS IMPLEMENTATION MANAGER (1999-2001)

Managed the development and implementation of all system projects as a direct report to the CEO

Led project team responsible for design, development and implementation of a new multi-state policy and claims administration system, data warehousing and a quality assurance initiative

Reengineered associated accounting, underwriting, claims, policy entry, IT, reporting, printing, and reinsurance business workflows and processes

CLAIMS SYSTEMS SPECIALIST (1997-1999)

Responsible for the analysis, development, enhancement, and integration testing of all Claims applications, re-engineering claims procedures, and developing and delivering training to all appropriate company employees.

CLAIMS DEPARTMENT ADMINISTRATOR (1991-1997)

Managed the operations of a 40-person Claims department, including coordinating uniform procedures between units and affiliated departments, regulatory compliance, reinsurance bordereaux and recoveries, business analysis, chairing and recording departmental meetings, as well as auditing and reporting large claims for the Board of Directors.

Direct managerial responsibility for the Subrogation, Data Entry, Clerical Support, and Word Processing units. SUBROGATION SPECIALIST (1988-1991)

Created and managed an independent Subrogation Unit within the Claims Department, responsible for the annual recovery of approximately $ 1 million, maintaining a backlog of over 1,000 collection files, reporting to the Senior Vice President.

RESMINI LAW OFFICES, Providence, Rhode Island 1987 ~ 1988

Administrative position in a personal injury law office evaluating files, communicating settlement negotiations, responding to client and insurer inquiries, and the supervision and training of office staff.

EDUCATION

BRYANT UNIVERSITY, Smithfield, Rhode Island, 2013 ~ HUMAN RESOURCES MANAGEMENT CERTIFICATE ~ 4.0 GPA UNIVERSITY OF MASSACHUSETTS, Amherst, Massachusetts, 1986 ~ BACHELOR OF ARTS, ENGLISH & HISTORY ~ 3.7 GPA

Graduated in 3 years with Magna Cum Laude honors – Dean’s List – Commonwealth Honors Scholar BARRINGTON HIGH SCHOOL, Barrington, Rhode Island, 1983

CERTIFICATIONS / DESIGNATIONS

HUMAN RESOURCES CERTIFICATION INSTITUTE ~ Senior Professional in Human Resources (SPHR), 2013 SOCIETY FOR HUMAN RESOURCE MANAGEMENT ~ Senior Certified Professional (SHRM-SCP), 2015 INSURANCE INSTITUTE OF AMERICA ~ Chartered Property & Casualty Underwriter (CPCU), Associate in Management (AIM),

Associate in Personal Insurance (API), Associate in Insurance Services (AIS)

MEMBERSHIPS

Society for HR Management (SHRM)

RI-SHRM Chapter – Membership Committee Director

Northeast Human Resource Association (NEHRA)

Job Club Rhode Island – Board of Directors

Mensa

Daughters of the Am. Revolution – Board of Directors

Past Member: RI Insurance Department Continuing Education Advisory Board, 1999-2005

Past Member: National Association of Insurance Women of Rhode Island (NAIW-RI) – Rookie of the Year 1997; Certified

Professional Insurance Woman designation, 1999; Insurance Professional of the Year, 2003; Board of Directors, Corresponding Secretary; Chairman - Education, Membership, Association Relations, 2001 Regional Conference & Public Relations Committees