resume kevin mason 2016
TRANSCRIPT
Kevin J. Mason28866 W. King William Dr.Farmington Hills, MI 48331
(248) [email protected]
SummarySenior Financial Sales and Services Manager with multiple years of experience in retail and small business banking seeking leadership position or business development role. Known for elevating the overall performance of the team through the implementation of targeted marketing initiatives, sales tactics, customer satisfaction focus and operations integrity. Works to implement a customer centric culture within the team and leads by example in customer interactions. Actively leverages the resources of the organization to find creative solutions for clients – known for building long term relationships with customers that result in sustained revenue for the bank and new referral business.
Business Experience
Vice President - Banking Center Manager - Bank of Birmingham Birmingham, Michigan
09/2015 -to Present
Direct management and coaching responsibility for 6 Banking Center Associates.
Streamlined branch operations to enhance customer experience and efficiency.
Networked with various service organizations to develop brand awareness and referrals.
Worked with 3rd party marketing companies to create and develop marketing campaigns.
Achieved 100% of sales deposit growth goal. Referred over $4.1m in loan opportunities to residential and small business
lenders in 2016. Selected to serve on pricing and product development, operations and
compliance, marketing, and community enhancement committees.
Vice President - Banking Center Manager - Comerica BankSouthfield, Michigan
6/2014 - 9/2015
Led successful turnaround of underperforming Banking Center to exceeding sales goals by 109% during tenure.
Led, managed and coach under performing associates to top performers by evaluating and developing sales skills through effective coaching and leading by example.
Selected to lead a district committee to implement measurable and sustainable practices to improve the customer experience and deepen relationships.
Top performing Banking Center in J.D. Power Customer Satisfaction Scores in District during tenure.
Direct management and coaching responsibility for 7 Banking Center Associates.
Achieved over 100% of deposit and loan growth goals during tenure. Increased sales of deposit products and loans by networking with various
community organizations. Implemented structured coaching process to drive improvement in key bank
plays to deepen relationships.
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Assistant Vice President – Banking Center Manager – Bank of AmericaBirmingham, Michigan
8/2003 – 6/2014
Direct management and coaching responsibility for 7 Banking Center Associates.
Top performing Banking Center in Customer Satisfaction Scores in region during tenure.
Top performing Banking Center in Sales Performance Metrics in region during tenure.
Implemented structured coaching process to drive improvement in key bank plays – Leading from the Lobby, Selling the Bank of America Way with Package Solutions, Teller Referral Play and Line Leadership.
Successfully managed through the LaSalle to Bank of America systems conversion.
Financial Advisor - Raymond James & AssociatesBirmingham, Michigan
8/1996 – 8/2003
Managed $18 Million of client investment portfolios. Grew client/asset base by a minimum of 20% year over year.
Provided clients with advice and management of financial products for retirement planning, saving and investment plans.
Financial Advisor - Dean Witter Reynolds (now Morgan Stanley)Detroit Michigan
3/1993 – 8/1996
Awarded Regional First New Accounts rookie year. Awarded Regional Outstanding Performance rookie year. Recognized in national newsletter for unique marketing strategies.
Education
Wayne State University – Bachelors - Interdisciplinary Studies Series 7, 63
Affiliations Professional Business Strategies BNI – Birmingham Lions International – Birmingham Chapter Rotary International – Birmingham Chapter President – Dunbar Oaks Subdivision Association Treasurer – Livonia Hockey Association Boston Marathon Finisher (2013, 2015, 2016) Member St. Regis Church – Bloomfield Hills
References Available Upon Request
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