resume jp valverde-1
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Jose P. ValverdePhone: 862-208-0633Address: 94 Gless Ave, Belleville, NJ
Email address: [email protected]
ProfessionalProfile
Enthusiastic customer service professional with over 7 years of experience interacting with diverse kind of customers.
Relevant professional Skills:
Bilingual: Proficient in English and Spanish Efficiency: Mix, pour and serve drinks, with expansive knowledge of mixed
beverages specialty liquors and craft beers. Multitasking Known for providing true hospitality and guest services Communication skills: Proven ability to assess, anticipate and meet multiple
guests’ requirements at high quality standards Computer: MS Word and basic Excel Ability to work well under pressure in a fast paced environment.
Relevant personal Skills: Having a high punctuality and attendance record. Having a friendly and courteous
manner. Physically fit and able to kneel, lift, push and pull.
ProfessionalAccomplishments
Customer service Recognized as Top Customer Service Representative on Time Warner Cable
account, Teletech for three months in a row. Ranking was based on accuracy, customer service, duration of calls and availability.Successfully retain customers and gain clientele by providing excellent service, attention to detail and communication skills on Petco.
Work History Gloria’s bar and grill 36 broad st, Bloomfield
May 2012- Present timeDog Bather, Petco, 1 U.S. 46, Totowa, NJ 07512
Sept 2011- May 2012Retail representative, Kmart, 411 Main Street, Belleville, NJ 07109Feb 2010- August 2011Customer service representative, Eclipse in Action, San Jose, Costa Rica
November 2008- January 2010Customer service representative Time Warner Cable, Teletech, San Jose, Costa Rica
Formal Education Essex County CollegeKean UniversityPresent time
J. Rafael Araya High schoolSan Jose Costa Rica2009
Informal Education
Bartending certificationMix ´em up Bartending School2014
Black and white film photography certificationEssex County College2013
Bartender Knowledge
¨ Opening/Closing the Bar ¨ Handling money ¨ Legal responsibilities ¨ Alcohol awareness and Intoxication ¨ Mixology and accurate pouring
Reference: Upon request
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