M a u r i c e B . H I L L12929 Heritage N ▪ Warren, MI 48089 ▪ 248-910-8624

Hillmaurice59@yahoo.com

Results-oriented, versatile professional seeking a position overseeing the development and tactical execution of programs that support overall organizational strategy. I am focused on meeting the growing demands of the company, while streamlining processes to help improve the bottom-line. Offering the following qualifications:

2 years of accounting and business related courses at Macomb Community College. Licensed and registered with NMLS for 13 different states 4 Years of Team Leadership or Mentor Experience 11+ years customer Service experience 7+ Years Sales Experience Decisive thinker, utilizing sound judgment in formulating complex business decisions Analytical approach to solving operational problems Microsoft Applications courses completed to gain advanced skills in excel and more Strong communication skills possessing the ability to establish rapport with a diverse range of personalities

S E L E C T E D P R O J E C T S A N D A C H I E V E M E N T S Mentor new hires helping them become acclimated to the various systems and procedures. Teaching them sales tactics as

well as reinforcing customer service skills. Subject matter expert for Xfinity Home Security Systems, selected to train current employees as well as new hires. Top 5% in sales in the Region Licensed and Registered with NMLS

C A R E E R P A T HAssociate Mortgage Loan Originator Quicken Loans (Detroit MI) 2016-PresentMajor Functions: Provide financial advice to customers to help them reach their financial an emotional goals specifically by helping them through the Purchase, Refinance, or Personal Loan Process.

Sales Consultant AT&T (Troy, MI) 2015-2016Major Functions: Educate and recommend AT&T services including Wireless Service, Digital Life, Uverse, and most importantly Direct TV. Keep Track of daily cash and ensure bank deposits are correct at the end of every day.

Sales Lead/Mentor Comcast (Rochester Hill, MI) 2013-2015Major Functions: Coach and mentor new hires, Train new hires and current employees on Xfinity Home Security Systems, Manage equipment ordering, entrusted with key to storefront, reconcile cash and credit card sales, request cash from Chase Bank when additional funds needed for store and track employee sales totals, Use of Microsoft applications daily specifically Excel, Word, and Power Point.

Technical Support Lead AT&T (Detroit, MI) 2012-2013Major Functions: Assist customers with technical issues for DSL and Uverse, Mentor new hires, follow up on commitments, schedule technician appointments, upgrade customers from DSL to Uverse and offer other AT&T products while also working with management to improve customer’s overall experience by taking part of focus groups and completing surveys, Use of Microsoft applications daily specifically Excel, Word, and Power Point.

Sales Consultant/Store Manager Target Mobile (Novi, MI) 2011-2012Major Functions: Consult Customers on their AT&T, T-Mobile, and Version wireless needs, Train new hires, track store mobile sales, entrusted with key to mobility department, reconcile cash and credit card sales, night time bank deposits and order additional supplies

E D U C A T I O NWorking towards a BA in Accounting Macomb Community College

P R O F E S S I O N A L D E V E L O P M E N TAmbassador for the Arthritis foundation

Frequent Volunteer for Coalition On Temporary Shelter (COTS)