ESTEPHANIE.MARIE.WARD

SKILLS PROFILE

- Organizational skills -Research and analytical skills

- Resource planning and scheduling -Computer Proficiency

- Interpersonal management and leadership -Detail oriented follow up skills

- Excellent adaptability to difficult situations -Capable problem solver

EMPLOYMENT HISTORY

Sandwich Artist-Delivery Driver-Cashier, Jimmy Johns

—

Davison, MI

- Focused on providing a fast and accurate service for customers while on delivery.

- Determined to always work hard and go above and beyond in my tasks.

- Excellent under pressure and always striving to perform better as an employee.

Sandwich Artist-Delivery Driver-Cashier, Jimmy John’s

—

Fenton, MI

- Completed tasks in a timely fashion to keep up with any need a customer or management required.

- Maintained a clean and healthy environment for customers, fellow employees, and self.

- Followed direction, honest, responsible, as well as meeting the requirements of franchise standards

1

Manager Trainee, McDonalds —

Linden, MI

- Maintained a high work load with attention to detail while learning to manage a staff of employees.

- Received customers pleasantly, completed orders, assembled food, and managed cash drawer.

- Analyzed customer feedback for constant improvement of McDonald’s staff and self.

EDUCATION

- High School Diploma, 2010; Linden High School, Linden, MI 48451

-Associates in General Studies, 2013 ; Mott Community College,

Flint, MI 48503

-Associates in Art, 2013; Mott Community College, Flint, MI 48503

-Studying to complete Bachelors in Business and Administration,

graduation date: Fall 2015; University of Michigan, Flint, MI 48503

ACCOMPLISHMENTS

- Jimmy Johns, Davison:

o Considered as a primary candidate for General Manager at a new Jimmy John’s opening on Hill Rd.

o Achieved a raise within nine months of employment.

- Jimmy Johns, Fenton:

o Became lead cashier, balancing drawer with 97% accuracy.

o Initiative taken during corporate visitation led to overall higher score for our store.

- McDonalds:

o Achieved a promotion from crew member to crew trainer within six months.

o Received daily compliments and praises from customers for

2

excellent customer service.

o Was regarded as one of the best back cash cashiers; I had to simultaneously take customer orders and money, while communicating with employees in the store.

o Responsible for creating new training sheet that crew trainers had to fill out while training newest employees.

ACTIVITIES

- President ; Organization for Musicians, Composers, and Music Educators, 2012-2013; Mott Community College, Flint, MI

- Secretary ; Organization for Musicians, Composers, and Music Educators, 2011-2012; Mott Community College, Flint, MI

- Member of Phi Theta Kappa; National Honor Society

- Volunteer; Marching Band Low Brass and Visual Tech, 2010-2012; Linden High School, Linden, MI

- Volunteer; Trombone Tutor; Holly Middle and Elementary School, 2010-2011, Holly, MI

- Section Leader; Marching Band; Linden High School, 2007-2009, Linden, MI

3