Carlos A. Velasco Covarrubias

Carlos A. Velasco GLOBAL HUMAN RESOURCES LEADER

Results driven business professional with proven track record in developing and leading high performing teams across geographies. Leadership roles in change management, global M&A transactions, and organizational restructurings. A self-motivated thought leader with strong business acumen, coupled with skills that enhance recruiting, coaching, and development of teams across business lines. Recognized for partnering with Legal, Compliance, global HR partners and business leaders to successfully align business strategies and HR initiatives. In-depth experience in both US and Latin American markets and cultures. Professional Experience AMERICAN EXPRESS 2001-present Director, Employee & Labor Relations US & Latin America, based in Florida Currently lead a team of 15+ HR professionals in multiple locations in US and Latin America (Puerto Rico, Mexico, Argentina, Chile, Uruguay and Brazil.) Member of the Global Employee Relations leadership team. Key accomplishments: • Lead HR advisor on successful M&A projects for US & Latin America:

• Largest joint-venture in American Express history. Creation of a new Company in US, Mexico, Argentina & Brazil, involving 15,000 employees globally. Ensured all regulatory and labor requirements were met, including union negotiations in Argentina. This was a global, multi-year process.

• Closure of the statement business due to outsourcing in Florida, triggering WARN notices impacting around 500 employees.

• Closed a line of business in Puerto Rico; outsourced our corporate card group in Panama. • Sale of banking business, and merger of Travel Services Offices in Mexico. • Supported and delivery terminations due to reductions in force, establishing clear guidelines and aligning global

minimum standards. • Provide expert consultation to leaders at of all levels on policy development and interpretation, high risk workplace

disputes, employment law, sensitive executive cases, and compliance issues. • Lead end-to-end reorganizations and RIFs, ensuring that legal requirements are met, risks assessed, and departing

employees are treated with respect and dignity. • Collaborate with senior leaders to forecast trends, identify key opportunities, and make recommendations to drive

employee engagement and business results. • Investigate complex executive level issues, recommend remedial action, and, as appropriate, implement the recommendations • Changed the hiring model in Mexico, resulting from historic changes in labor regulations. Transitioned from an

outsourcing model and created new career path for employees; converting 1500+ FTEs from outsourced to proprietary positions and ensured compliance with new legal requirements.

• Created Employee Relations training program for Latin America leaders, resulting in 40% over target participation • Developed first Union training for leaders in Argentina, delivered to all people leaders and the country executive team • Developed severance playbooks for Mexico, Argentina & Brazil. • Successfully handled the first Union public demonstration conflict, aligning senior leaders in the region and handling

Union negotiations. • Developed investigation guidelines for Latin America and successfully introduced them to the market. Director, HR & Business Partner for Latin America, Puerto Rico & Caribbean Promoted to lead the core HR team for all Latin American locations Key accomplishments: • Opened Amex businesses in emerging Markets. Developed all processes regarding recruiting, compensation, benefits &

termination for Chile, Colombia & Peru • Developed and implemented flexible outsourcing model, reducing 15% of employee attrition • Lead the payment through Amex Corporate Card for HR vendors, ensuring $US25mm of new revenue • Successfully handled all reductions in force, with no labor claims and delivering more than $US900k in savings • Lead Career Management Series (first on line training for the entire Latin American region) achieving 95% of employee

satisfaction and engagement according to employee surveys. • Lead change management for Global Commercial Card team, following the loss of a leader, and provided stability

through the successful transition of a new leader • Significantly revised compensation scheme for the Account Development Group, ensuring 125% of target achievements

(new incentive scheme mix, communication alignment & Scorecard definition) • Key partner in the creation of employee groups (WIN & PRIDE) defining benefits for minority groups • Successful partnership with Comp & Benefits to launch Healthy Living Strategy, a key corporate program

Carlos A. Velasco Covarrubias

• Successful implementation of Union strategy in our Argentinean market, partnering across all lines of business and labor representatives

Director Human Resources Business Partner, Mexico & the Caribbean Key accomplishments: Defined & executed regional HR strategy, aligning both regional and market needs Implementation of strategic market focus on Compensation & Benefits Successful re-design of Pay for Performance program, achieving positive employee results of 98% in employee engagement and 85% in Rewards & Compensation Launched process for outsourcing employees, including technology platform and communications, reaching 40% of them- current workforce

Manager HR Generalist, Mexico Coach and advisor to leadership team Key accomplishments: Lead consolidation of HR staff to deliver a first-class Customer Services core team Established HR metrics for the call center, enabling improved and timely HR Development of Talent Assessment process Improved expatriate processes, representing $US200K saving Employee Relations Manager, Mexico Primary advisor to leaders and employees, with specific responsibility for HR administration, benefits, and Medical Services Key accomplishments: Automation of HR’s administrative and medical benefits processes Creation of a termination process, acknowledged as a best practice in 2002 by the institute “Great Place to Work.” BLOCKBUSTER DE MEXICO 1992 - 2001 Increasingly responsible leadership positions, including roles in Payroll, Employee Relations, Purchasing and Corporate Services CAREER SKILLS AND STREGTHS

• Employee & Labor Relations • Team Building & Coaching • Negotiation skills • Talent & Performance Management • Culture and Change Management

• Deep knowledge of US and Latin America markets • Ability to build strong relationships across the organization. • Diversity & Inclusion • Flexible in changing environments • Compensation & Benefits

EDUCATION: Business Essentials for Human Resources Cornell University (On going, to be completed Oct 2016) Master of Strategic Management of Human Capital Universidad Anahuac Del Sur Bachelor’s Degree in Public Accounting Universidad de Guadalajara PERSONAL: Languages: Written and oral fluency in Spanish and English Mobile: 954-258-1980 email: carlosavelasco01@gmail.com Linkedin: https://www.linkedin.com/in/velascocarlos Hobbies: Traveling