Rebecca Ware

TRAININGCOORDINATOR

Address522 Armstrong Street, Ballarat, VIC 3350Phone0439 807 881E-mailrebecca.ware@stlaurence.org.au LinkedInwww.linkedin.com/RebeccaWare

PERSONAL SKILLS

COMMUNICATION

ORGANIZATIONTEAM PLAYERCREATIVITYDEDICATED & DRIVENOUTGOING & PASSIONATE

PROFESSIONAL SKILLSEXCELLENT CUSTOMER SERVICEMARKETING BUSINESS devDEVELOPMENTMANAGEMENTPROBLEM SOLVINGHR FUNCTIONS: RECRUTIMENT PAYROLLMENTORING LEADERSHIPTRAININGSTAFF ROSTERING

EDUCATIONCertificate IV in Disability - Advanced Career Training (ongoing)

Food handlers Certificate & Level 2 First Aid - Advanced Career Training

Diploma of Community Services Work – OTEN (awaiting Certificate)

Certificate IV in TAE - Liv Training

Sustainability Skill Set Certificate IV in TAE - University of Ballarat

Certificate IV Training & Assessment – Graduate School of Business

Certificate IV Government/Frontline Management Graduate School of Business

ABOUT MEI am a reliable and hardworking professional, who has demonstrated leadership strengths and proven ability to manage multiple responsibilities in a fast-paced environment with critical deadlines. I am passionate about helping others, empowering people & assisting others to achieve their goals, community development, training, social inclusion, advocacy and the principle of “lifelong learning.”

I have the ability to ‘think outside the box’ in identifying problems and implementing innovative solutions. I am an experienced business developer and training professional who has contributed to the success of Advanced Career Training in the Ballarat, Bendigo regions. During the last calendar I have contributed to the marketing, coordination and enrolment of over 302 students. With 57 enrolments being for Certificate IV in Disability, 54 enrolments in Certificate III in Aged Care, 21 enrolments for Certificate IV in Mental Health, and 36 enrolments for foundation (Certificate I in Work Education or Certificate I in Transition) in Ballarat alone.

I have initiated and introduced Advanced Career Training to a number of important industry relationships such as Nazareth Care, Australian Unity Home Care Plus, BRI (Ballarat Regional Industries), SAILS and the City of Ballarat to name a few.

I am a people person with the natural ability to make people feel ‘at ease’ in a stressful situation. I have excellent communication and problem solving skills and a proven ability to manage and complete projects to the highest standard without losing sight of the benefits to the community and people

involved. I work well independently and I am a dynamic team member. Certificate II & III in Business - University

of Ballarat

EMPLOYMENT HISTORYTraining Coordinator | currentAdvanced Career TrainingResponsible for the daily operations of the Ballarat RTO site, includes scheduling of rooms, trainers, and courses for the region. I also train in Certificate IV Disability and Certificate I in Work Education & Certificate I in Transition Education.

Business Development Responsible for developing and networking in the Ballarat region to ensure that ACT Ballarat is reaching maximum student enrolments. This includes weekly marketing activities such as emails, phone calls & other marketing tools. I am also responsible for the marketing activity on ACT’s social media platforms.

Resource Developer: I continue to develop and write learning materials for Certificate I in Transition Education for the Garden Cluster. This program is specially designed to meet the needs social & recreational needs of employees from a local Australian Disability Enterprise.

Trainer & Assessor | (2013 – 2014)Advanced Career TrainingTrainerDelivered Certificate I in Transition Education, Certificate I in Work Education & Certificate IV in Disability.

Resource DeveloperDesigned, developed and facilitated various accredited programs for the ACT in the Ballarat Area. These programs include Certificate I in Transition Education, Certificate I in Work Education/CGEA. I have been involved in the development of the Pre-Training resources for the foundation courses. This includes the development and design of LLN Assessment used to determine the Australian Core Skills Framework levels of student’s prior to commencing training.

Business Development I have managed and sourced student enrollments for short courses such as first aid or food handlers and recruited

Employment Consultant/ Training Coordinator (2010 - 2011)

Finding FuturesAs the Training Coordinator for Finding Futures Employment Services, I was responsible for the delivery, administration and compliance of both Learn Local (ACFE) programs and the RTO services.

I designed, developed, facilitated and monitored the delivery of all training programs with the aim of maximizing employment opportunities for jobseekers with a disability, injury or condition. This included a blend of Pre-accredited and Accredited training courses and activities that meet the educational and employer needs of Ballarat, Wendouree and surrounding areas.Assisted Jobseekers facing significant barriers including long term unemployment, disabilities, injuries or medical issues. I specialized in the areas of criminal histories, homelessness, and mental health. My main role was advocacy for employment and social inclusion for people suffering significant barriers; this included educating Ballarat Employers on the benefits of social inclusion. I was responsible for reverse marketing and building industry relationships within Ballarat, Ararat, Kyneton, Wendouree and surrounding

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areas. Key Achievements: Having over 70% of my caseload in employment Being promoted to Training Coordinator Placing six Traineeships with the one employer Development of Certificate II in Retail, which 9 out of 11 learners gained employment. Being ranked in the top four performing Employment Consultants every month

Senior Customer Service Officer/ Educational Technical Specialist (2009-2010)State Revenue OfficerMy key responsibilities were to provide complex tax and compliance advice to customers via email, phone and in person, processing of FHOG (First Home Owner Grants), Unclaimed Money returns, Motor vehicle refunds and Water rebate claims, reviewing of objections and rejections and finally the preparation of monthly statistics.

I worked across three revenue lines within the Grants & Returns Team and I am often known to be working in more than one revenue line at a time, making me a flexible employee for my team leaders. My skills and knowledge lead to an additional project as an Educational Technical Specialist. I was then recruited to develop, design and facilitate a number of units for other employees obtaining Certificate IV in Government.

REFEREESVivian PisaniSenior Mental Health Worker/ TrainerAdvanced Career TrainingMobile: 0431 056 602Email: Vivianro442@hotmail.com

Alison William Training Coordinator - Karingal TrainingPrevious Manager Advanced Career Training – St LaurenceMobile: 0438 319 277

Mandy BridgesSAILS Disability programCity of BallaratWork: 03 5364 2715Mobile: 0417 501 193

Chris James Previous RTO Manager Advanced Career TrainingMobile: 0418 129 353