Christopher M. Bonfield31 Caerleon Ct.

Pikesville, MD 21208410.739.8817

cbonfield@caesars.com

Objective

To contribute to your company in the capacity of Senior Management. Bringing exceptional customer care and managerial skills pertaining to establishing rapport and maintaining a positive, energetic work environment and putting forward a focused attitude.

Highlights of Qualifications

Outstanding employee relation skills; respectful, fair and patient with all types of individuals and organizational levels.

Strong lead by example mentality, while still able and willing to learn new things.

Highly organized, with great attention to detail and follow through.

Professional in appearance and strong work ethic.

Able to maintain a calm and respectful demeanor during highly stressful situations or tasks.

Reliable and dependable; able to take on and complete multiple assignments.

Education

Cincinnati State Technical and Community College 3520 Central Parkway, Cincinnati OH 45223 Associate of Applied Science in Business Management

Colerain High School 8801 Cheviot Rd, Cincinnati OH 45251 Diploma

Relevant Accomplishments

Created efficient and effective SOP’s for operations in the beverage department at Horseshoe Casino Baltimore.

Complied all policies and procedures in to a manual for supervisors, servers, bartenders and bar porters in the beverage department at Horseshoe Casino Baltimore

Assisted Human Resources in creating a consistent and organized on boarding process for new hires.

Implemented a new rotation structure for servers, created schedules and hours of operation at retail bars that were efficient for business and consistent for team members.

Christopher M. Bonfield31 Caerleon Ct.

Pikesville, MD 21208410.739.8817

cbonfield@caesars.com

Created specialty drink menus for retail bars, night club and diamond lounge that increased revenue by utilizing over stocked liquor and reduced inventory.

Absorbed warehouse inventory to add 100k to EBITDA each month, while keeping department costs flat to plan.

Created a bottle service program which increased revenue by 40% month over month. Implemented service incentives and initiatives which brought a positive net shift in all beverage

service scores. Some as much as 20%. Rebuilt and trained a supervisor team to help with team member accountability and to drive

service. Improved average drink delivery <7 minutes by 2 minutes. Created a new BOD menu to help increase revenue as well as cut costs. Established a tracking and storage system for all employee documentation to maintain an

updated and organized database.

Job History

2015 – Present Beverage Operations Manager Horseshoe Casino BaltimoreMain Responsibilities – Oversee all casino beverage operations, bars and inventory. Driving revenues and maintaining operation cost to plan. Creating programs and initiatives to improve service and create an upbeat and positive work environment.

2013 – 2015 Assistant Manager Casino Operations Horseshoe Casino CincinnatiMain Responsibilities – Oversee day to day floor operations in the slot, beverage and valet departments. Create and execute training programs, to produce elite customer service. Control inventory and costs and maintain par levels on all inventories.

2010 – 2013 General Manager Winners Pub & GrubMain Responsibilities – Oversee all FOH and BOH operations. Manage inventory, create unique beverage and food menus to appeal to local demographic. Create training programs to educate the staff in driving revenue through up sales. Ensure all equipment and policies meet health and OSHA standards at all times.

2005 – 2010 Sales Manager O’Charley’s Restaurant Main Responsibilities – Control all beverage inventories, track bar sales and schedule bartenders. Touch tables and ensure quality service throughout the restaurant. Control labor cost through the day and act as manager in the general managers’ absence.

References – (Available upon request)