resume 8-10-16

19902 Bridgedale Lane Humble, TX 77338 (832) 543-7146 [email protected] Richard Gonzales Objective To obtain an I.T. position where I can apply recently acquired knowledge and training in Information Technology, Networking and Computer Systems. Education A.A.S. Integrated Technology -Network and Computer System Administrator LoneStar College - Kingwood, Kingwood, TX 2016 Professional Highlights Premise Technician Installed internet services on more than 100 PCs Developed and executed layout and installation of wiring Ensured products worked properly by troubleshooting and carrying out written instructions Worked in the field at customer homes and commercial offices Extensive experience with tone and probe cable testers Billing and Coding Specialist Experienced in customer service and office support Implemented a series of process improvements that reduced staffing requirements Increased daily productivity and reduced billing errors Back up for multiple office positions Reviewed, edited and submitted electronic claims for payment Clerk Improved office efficiency and customer service by overhauling previously disorganized filing system. Utilization of advanced level software skills in MS Word, Excel, and PowerPoint Aid to Kids Ministry Pastor Supported Kids Ministry by setting up classrooms with all materials needed prior to all services, this included making copies, pre-cutting, purchasing materials needed, setting up mini stages and locating props (Pre-K – 5 th

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19902 Bridgedale Lane Humble, TX 77338 (832) 543-7146 [email protected]

Richard GonzalesObjective To obtain an I.T. position where I can apply recently acquired

knowledge and training in Information Technology, Networking and Computer Systems.

Education A.A.S. Integrated Technology -Network and Computer System Administrator

LoneStar College - Kingwood, Kingwood, TX

2016

Professional Highlights

Premise Technician Installed internet services on more than 100 PCs Developed and executed layout and installation of wiring Ensured products worked properly by troubleshooting and carrying

out written instructions Worked in the field at customer homes and commercial offices Extensive experience with tone and probe cable testers

Billing and Coding Specialist Experienced in customer service and office support Implemented a series of process improvements that reduced staffing

requirements Increased daily productivity and reduced billing errors Back up for multiple office positions Reviewed, edited and submitted electronic claims for payment

Clerk Improved office efficiency and customer service by overhauling

previously disorganized filing system. Utilization of advanced level software skills in MS Word, Excel, and

PowerPoint

Aid to Kids Ministry Pastor Supported Kids Ministry by setting up classrooms with all materials

needed prior to all services, this included making copies, pre-cutting, purchasing materials needed, setting up mini stages and locating props (Pre-K – 5th Grade)

IT/Audio Visual set up and ensured lessons were uploaded to all computers

Organized storage rooms and incoming inventory

Employment History

Clerk COH Legal Dept., Houston, TX

02/2001-10/2006

Premise Technician AT&T, Houston, TX 10/2006-08/2007

Billing & Coding Specialist

Hand & Wrist Center of Houston, Houston, TX

06/2008-06/2012

mailto:[email protected]