Chris Garcia (408) 391-78323611 Bloomsbury Way cr.garcia5@gmail.comSan Jose, CA 95132 LinkedIn: www.linkedin.com/pub/chris-garcia/8/23b/934

Objective:

Seeking a challenging position which will allow me to use my previous work and educational experience to contribute to the success of a business while working to advance my career.

Summary of Qualifications:

Administrative skills including Microsoft Office Experience with EVerify, Taleo, Penta, and Siebel Great customer service, including phone skills and Call Sequencing Very dependable, fast learner, extremely motivated, and ability to multitask Great organizational skills with ability to work individually or as a team member Verbal and written communication skills, as well as organizational, and presentation skills

Professional Experience:

April 2014 – Present Cupertino Electric Inc. / San Jose CA

Administrative Assistant Creating new hire employee charts, including checking and filing I-9 and W-4 forms Partner with other Departments such as Payroll and HR to assist with time sensitive

projects. Creating, organizing, and maintaining confidential employee files for active and inactive

contractors and office employees. Processing and filing employee termination slips and unemployment applications Responsible for updating union agreements, including wage correspondence and union

certifications. Data entry, including updating and maintaining spreadsheets and templates in Excel

2013.

May 2010 – January 2011 Verizon Wireless, Rancho Cordova, CA

Customer Service Call Center First line of contact for the Customer Service Call Center Liaison between customers and business, advocate for customer needs Sales of mobile devices and service plans Tier 1 troubleshooting including resolving concerns related to billing and fees Monthly Quality Assurance reviews and evaluations

August 2008 – May 2010 Health Net Federal Services/ Aerotek, Rancho Cordova, CA

Appointment Services Schedule Dr. appointments for all military personnel and their beneficiaries in the Puget

Sound region of Washington state Handled up to 300 calls per day Worked in compliance with H.I.I.P.A regulations Trusted with confidential military and medical documents Regular Quality Assurance meetings

January 2005 – July 2008 Mercury Interactive/ HP, Mountain View/ Cupertino, CA

Customer Service Representative/ Customer Support Admin First line of support for Customer Support Organization, handling up to 110 calls per day Monitor, and distribute all support emails Process customer registrations, and maintain customer’s online profiles Resolved non technical customer issues Created and maintained CSR shift schedule, daily assignment schedule, and phone

extension list Responsible for training new employees

January, 2004 – January, 2005 Sportmart, Sacramento, CA

Customer Service/Sales Associate Provide assistance to customers with product inquiries Responsible for departmental stock and inventories Handle customer transactions Named ‘Employee of the Month’ several times Sales across multiple departments Merchandising

Education:

2013 CSUS Sacramento State, Sacramento, CA

Bachelors Degree, Intercultural/ International Communication Small group communication Interpersonal communication International communication Intercultural communication Communication and terrorism Rhetorical analysis

2013 CSUS Sacramento State, Sacramento, CA

Minor, Ethnic Studies African American Experience Chicano/a Experience Asian American Experience Sikhism and Globalization

2013 De Anza Community College, Cupertino, CA

Associates Degree, Liberal Studies