Ajit PatilE-Mail: ajitmpatil82@gmail.comContact: 09986544404Assignments in Process Management/ Operations Management/ Customer Relationship Management/ Team Management with an organization of repute in B.P.O industry

PROFESSIONAL OVERVIEWA result oriented professional offering nearly 10 years of comprehensive experience in Process Management, Transitions, Operations Management and Team Management.Presently working with SLK Global Solutions Pvt. Ltd. Bangalore as an Assistant Manager.Deft in handling overall functioning of processes & implementing processes in line with the guidelines. Proficient in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence.Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management.

Areas of Strength

Onsite Remote Transition

Successfully completed Transition with multiple processes with achieving the SLAs as per the agreed standards. Process moved from Transition to operation within short period of time with finalizing the SLAs.

People Management

Understanding the

Employee requirement and concerns, resolve the concerns by one to one Discussion and Suggestions.Motivating the team with Fun Activates.Monthly performance review and guiding to achieve the set targets.

Clients Satisfaction

Understanding the clients required and delivering the Productivity, production with Quality.Turning out the Volume within the Client TAT SLA.Supporting the Clients by handling the Spike in volume and regular updates on the process.

EMPLOYMENT RECORD

Since January 2009; with SLK Global Solutions Pvt. Ltd. Bangalore as an Assistant Manager

Accountabilities:Successfully completed multiple transitions for Mortgage & Title.

Achieve the Goal set on Revenue & Realization

Ensuring Quality standards are achieved with all the processes.

Understanding the requirements of the client and setting the quality, Productivity and TAT standards.

Ensuring the agreed service level and teams SLA are meet on a daily basis.

Compiling and tracking performance of team with individual levels.

March 2008 to January 2009; ISG Nova soft Technologies Pvt Ltd, Bangalore as an Underwriter Specialist

Accountabilities:Closing FHA, VA, and Conventional warehousing loans.Contact Lenders to provide the missing loan documents.Contact Borrower's employer to Re-Verify the Employment history.Reviewing the Borrower's signed closing documents and issuing the funding number to Title companies.Trainer new joiners.

May 15 2006 to December 2007; with IGATE Global Solutions Pvt. Ltd, Bangalore as an Senior Process Associate (Underwriter).Accountabilities:Reviewing borrower documents (Paystub,W2s,1040,business license, Certified Public Accountant letter, Bank statements, Pension statement, Divorce decree, Child support documents, Mortgage statements, Escrow documents).Reviewing Vendor Documents (Credit Report, Title, Appraisals, Flood report).Played a Major Role in Loan Underwriting.Performing QC for team members & passing on feedback to Team Lead and Training Faculty.

Notable Accomplishments:Successfully cut down the training time for the Closing, Processing, Inputting & GFE Review team this has saved the companys revenue and Clients satisfaction with initiating the team to live production much before the scheduled time.

Three Times Received Rewards for recognition with Igate Global Solutions.

Appreciated by ISGN for having 30 % Man hours reduced by evaluating Non value added steps.

TRAININGS ATTENDEDManagement Training: Successfully completed on People management training.

Training Skills:

Trained by consultancy on Training skills Six Sigma:

Successfully trained and certified on Yellow Belt.

IT SKILLSWell versed with MS Word, Excel and Internet Applications.

PERSONAL DOSSIER

Date of Birth:01st June 1982Present Address:#302/9, Divya LandMark Appt, M.S Ramaiah Rd, Yeshwanthpur, Bangalore - 560022Fathers Name: Mahabaleshwar Patil Marital Status: Married