SUSAN CLARKE

3424 25th St SE #1 Washington, DC 20020 ▪ susantclarke@yahoo.com ▪ C:(301) 466-1972

SUMMARY:Highly experienced Healthcare Administrative Professional. I am Adept at prioritizing and completing tasks to meet customers’ needs; Able to handle a high volume of customer calls in a fast-paced environment, with minimal supervision, while maintaining emphasis on the highest quality of customer service. I possess excellent listening skills, oral and written communications and am comfortable in interacting with all levels of the organization and public. I am able to make decisions independently and quickly with minimal escalations.

WORK EXPERIENCE:CxRA, DC Metropolitan AreaButler 4/2015-Present Arrange tables, chairs and food prior to event and breakdown after event Pass drinks/hors d’oeuvres, clear trash and empty glasses/plates Serve meal in sweeping matter and/or preset table Serve drinks, set up buffet table

Kelly Services, NRH, Olney & Silver Spring, MDOutpatient Assistant 8/2015-10/2015 Schedule/cancel appointments Check patients in/out Register new patients Record and pack up charts to be archived Record/file incoming faxes Verify insurance

Kelly Services, Cognosante, Vienna, VAEDI Analyst 2/2015-5/2015 Review, Analyze & Edit Excel Spreadsheets to reconcile receipt of 1095A form

Medstar Georgetown Medical Center, Washington, DC 4/2007-8/2014Central Scheduler (3/2014-8/2014) Schedule appointments for patients for Rehabilitation and Endocrinology (DEXAs included) Utilize Centricity to obtain flags from physicians to schedule/cancel appointments

MGMC, Washington, DCAdministrative Assistant (Endocrinology) (4/2007-3/2014) Supported two attending Drs., along with two residents Schedule/cancel/confirm appointments, order specialty medication, take messages for

physicians, mail lab orders to patients, assist pharmaceutical reps with schedulingappointments with the physicians, obtain lab/records from outside physicians

On occasion clinical work: check patients in/out, and collected co payEDUCATION:

Sanford Brown, A.A.S. (Associates of Applied Science), Medical Assisting 2006

SKILLS:64 WPM, Medical Manager, IDX, Centricity EMR, Outlook, Microsoft Office