Russell Thomas32721 Seneca Drive, Solon Ohio 44139 * (440) 781-3620) * russellthomas681@gmail.com

CAREER OBJECTIVE

To secure a position in the IT/ Business field that will compliment my academic endeavors with hands on experience and make an impact.

COMPUTER SKILLS

Cisco Certified Apache Web Server Java Programing Linux Visual Studio 2008/2010

Oracle Database Server Cisco Routers Windows Server Microsoft Suite SQL Server 2014

PROFESSIONAL EXPERIENCE

FORMFIRE, CLEVELAND, OHTechnical Specialist, January 2016 – Present Responsible for testing web based applications within a client/server environment. Troubleshoot client issues received over the phone, email, or chat and meet Use a variety of software to administer the end users of the company Hardware/Software installation and support, inventory, and compliance audits Master software platform and coach users on how to be successful with it Work cross functionally and have interaction with all levels of the company Interaction with development, program management as well as customer service members to ensure adequate test coverage.

THE UNIVERSITY OF TOLEDO, TOLEDO, OHInformation Technology Technician, August 2012 – January 2015 Ensure the effective operation of Carlson Library’s IT department Providing support for daily operations, supervise all aspects of a 200+ person computer lab, Troubleshoot and problem solve

software and hardware malfunctions Central point of contact for students, patients, physicians, faculty, academic staff, medical staff, administrative staff, and

university administrators for questions, issue resolution, service request and informational inquires for all university supported systems

Train new employees as a Team Lead

THIRD FEDERAL SAVINGS, CLEVELAND, OHIT Intern, May 2014 – August 2014 Assist experienced network engineers/programmer’s to support the network Worked with experienced Desktop Support Specialist Answer calls for desk side assistance with hardware and software issues Assist with the repair and optimization of Dell Windows 7 desktops Review and analyze network activity

MEDICAL MUTUAL, CLEVELAND, OH EDI Intern (Electronic Data Interchange) Intern, May 2015- August 2015 Reviewing database structures and document data flows to support corporate projects Perform data analysis to support business continuity projects and give feedback to the business areas Modify web applications to support technical requirements for business areas

EDUCATION

THE UNIVERSITY OF TOLEDO, TOLEDO, OH 2011-2015Bachelor of Business in Applied Organizational Technology, Dec 2015. Associates of Business in Computer Networking Administration May 2014 Rocket Scholarship Recipient- Awarded to students with outstanding academic performance Member of the National Society Of Black Engineers Deans list (Spring 2012, Fall 2012, Fall 2013, Spring 2014, Spring 2015) Member of the Order Of The Lamp- Pi Kappa Phi’s National Honor Society

REFERENCES Available upon request

COLLEGIATE ACTIVITIES

Push America, Wrap –Up Toledo, Relay For Life, Pi Kappa Phi’s Information Technology Chairman, No Boundaries Weeks, Intramural Sports, Clean Up Toledo

The Inter-fraternal Council (IFC) –Vice President of operations, second in command at the governing body of the 10 IFC fraternities at the University Of Toledo. Utilized problem-solving and leadership skills to serve and alleviate the needs and concerns of the diverse +800 gentleman of the fraternity community

Employee of the Month for 3 consecutive months in the IT department at The University Of Toledo

REFERENCES Available upon request