Hassan Ahmad, BEngMississauga, ON 416-554-6470 hassanahmad04@gmail.com

SUMMARY IT professional with nearly 5 years of experience in Application Support, including Middleware. Working in middleware infrastructure team and with project intake team Experienced in both Windows and UNIX based operating systems. Holds a Bachelors of Engineering degree. Effective communicator with ability to work with multi disciplinary teams. Excellent organizational and time management skills. Ability to quickly learn new skills and adapt to new work environments.

EDUCATION Bachelors of Engineering (BEng.) – Electronics Engineering (2010)Yorkville University, Fredericton, NB.

TECHNICAL SKILLS Application Servers: WebLogic, WebSphere, IBM MQ, Web Servers: SunOne iPlanet, JBoss, IBM HTTP Server, IIS 7.5 Automation: Autosys Monitoring and Access: HP SiteScope, Siteminder Database: MS Access Languages: C/C++, HDL, Java Operating Systems: Windows 7, XP, server 2003-2008, Linux and Solaris

PROFESSIONAL EXPERIENCE Production Support Specialist Sep. 13 – PresentCIBC - Toronto, ON

Work with many project teams to implement new initiatives and upgrades Build domains for Weblogic, Websphere, iPlanet, HIS, IIS according to CIBC standards. Deploy custom enterprise and web applications (EAR/WAR). Create and configure database connections within a domain. Configure MQ channels and queues. Configure SiteMinder and SiteScope Create autosys jobs for Application teams. Create scripts for easy deployments of repetitive tasks. Review server logs for errors during troubleshooting activities. Perform server health monitoring using administration console. Perform updates for Document Root directory in SunOne/Iplanet webserver. Recycle web server instances. Review error and access logs as part of maintenance.

Provide on-call support.

Technical Analyst Sep. 11 – PresentHumanity First Canada Inc. - Concord, ON

Install, configure, and administer WebLogic application servers. Deploy custom enterprise and web applications (EAR/WAR). Create and configure database connections within a domain. Perform server recycles as part of regular maintenance. Review server logs for errors during troubleshooting activities. Perform server health monitoring using administration console. Perform updates for Document Root directory in SunOne/Iplanet webserver. Recycle web server instances. Review error and access logs as part of maintenance.

Technical Support Apr. 12 – Sep. 13Bell Technical Solutions - Mississauga, ON

Provide Technical Support to the front line Bell technicians. Install and support Data Transmission over VDSL2+. Monitor and Analyze DSL line status using Webcare and Lantern software Monitor and Support Data Transmission over Fiber Networks. Install and configure new Networks by setting up modems and secured wireless networks. Assist L1 technicians in repairs and new installations of IPTV. Perform troubleshooting, HPNA testing and configuration of set top boxes for IPTV. Provide software support by configuring subscriber line access multiplexer. Update and change speed profiles using Webcare and Lantern.

Production Support Analyst Apr. 08 - Aug. 08Telcan Inc. - Mississauga, ON Monitored availability of network and incidents of network intrusions. Updated firewall configurations. Created/updated user accounts. Created support tickets for second level support. Liaison with second and end users to resolve issues.

Technician 2002 - 2004Biz Electronics - Mississauga, ON

Analyze and fix software and hardware problems, replace faulty hardware, configure Windows. Installation of drivers for various devices. Assemble custom PCs according to customer specifications. Configure routers, switches and hubs for customers, setup up secure networks. Customer service and sales management.

REFERENCESAvailable upon request.