K R I S T I N A M E R C A D O483 Seminole Dr.Lantana, FL 33462561-880-1985

OBJECTIVEMy name is Kristina Mercado and I am very interested in the opportunities offered by your organization. I am confident in my abilities and have the desire and motivation to work for a well-established company.

My experience has allowed me to develop skills essential to the demands of a thorough efficient employee and I am a very fast paced learner. I believe I can make a valuable contribution to your company.

Please accept the enclosed resume to be considered for employment. I look forward to a personal meeting with you. My salary requirements are $15.00+ an hour.

EXPERIENCE2013 - Present Law Office of Cory Meltzer “Personal Injury and Accident Law Center

Keep cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney.

Keep clients informed by maintaining contact; communicating case progress.

Maintains case costs by verifying outstanding balances with attorney, clients, and providers.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

2009 - 2013 TNT Bail Bonds

Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Provided communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.

Purchased printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.

Completed special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.

Improved program and service quality by devising new applications; updating procedures; evaluating system results with users.

Contributed to team effort by accomplishing related results as needed.

2008 - 2010 National Orthopedics and Nuerosurgery

Basic clerical duties: Answering multiline phone system, filling, setting appointments, typing and etc.

Customer Relations: Handling clients comments and concerns, answering questions, meet and greet everyone, expediting their treatment orders.

2004 - 2008 Ramada Plaza Resorts

Primary Function was to answer all In-coming phone calls.

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Responsible for cashing out the patrons

Responsible for expediting the customers request as promptly as possible; any and all inquiries were handle in a discreet and professional manner.

Provide my help through out the office.

Responsible for my collueges supplies and information were immediately availably so to better serve the resorts clientele

2001-2004 Bru's Room

Waitress / Head Server

Approaches each guest with great costumer service

Keep knowledge all items on the menu

Keeping a clean environmental work place.

Making sure each order comes out correctly.

Keep track of inventory.

Dealing with finances daily

EDUCATION

2006 Santaluces High School Lantana, FL High School Diploma, GED

2008 EVEREST University Criminal Justice (Not Completed)

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LANGUAGESEnglish – Fluent - Wide Knowledge

Spanish – Fluent – Wide Knowledge

REFERENCES

Jessica DelgadoSenior Case Manager Meltzer & Mathis561-863-5603

Alicia Alvarez RetiredLittle Dude Ranch561-713-5578

Lisa Marie Gaps School TeacherPalm Beach County 561-598-2475

• E - M A I L : K M E R C A D O 5 6 1 Y A H O O . C O M

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