DON SMITH (972) 267-6534 DonSmithDallas@Gmail.com Dallas, Texas

Profile SummaryInspiring and flexible leader, analyst and programmer of mainframe batch and on-line IT applications.Extensive healthcare background with additional consulting, marketing, collateral tracking and flood insurance knowledge. Benefited users, the business and the corporation, by successfully researching, designing, coding, testing, documenting, training, and implementing numerous IT projects, application and system enhancements and upgrades. Expertise in full Systems Life Cycle (SLC) development utilizing waterfall and agile methodologies. Expertise in Disaster Recovery.

Continuous Professional Development

Bachelor of Science (BS) degree in Computer Science from the University of Michigan Systems Engineering Development (SED) graduate from Electronic Data Systems (EDS) Health Insurance Association of America (HIAA): Group Life and Health Insurance certification Web Master Certification from Collin County Community College for successful completion of:

Object-Oriented Analysis and Design, Java, JavaScript, HTML, XML, Dreamweaver, Flash, Fireworks, and Cascading Style Sheets

Dale Carnegie “Secrets of Success” graduate, and coach for the subsequent class Toastmasters International member (Advanced Communicator Silver, Advanced Leader Bronze)

Professional Experience

Senior Application Development Specialist Health Care Service Corporation (Blue Cross Blue Shield), Richardson, Texas 1995 – 2016Technology:

COBOL II, JCL, Batch, CICS, TSO, ISPF, SDSF, IBM & EDS Utilities, MVS, ESA, VSAM, IAM, IDCAMS, FTP, NDM, Connect Direct, Intertest, SYMDUMP, MTPBATCH, File-Master, Syncsort, CLIST, Rexx, Easytrieve, ZEKE & ZEBE, Endevor, CA products.

Industry Experience: Health Care: claims processing and adjudication, membership, eligibility, cost containment,

direct marketing and subrogation: for HMOs, PPOs, HCAs, and HSAs applications. Production Support: ensured the on-lines came up on time and the nightly batch cycle

completed, correcting any and all issues. Stripped bad records and increased file space. Coordinated “Tech Bridges” for CICS issues. Performed root cause analysis and write-ups. Implanted temporary fixes until program changes could be made. Performed trend analysis.

Researched, designed, coded, tested, documented, trained, and implemented application changes to support the business. Tested and implemented numerous system enhancements and vendor upgrades.

Performed Disaster Recovery planning, and coordination and execution of DR exercises. Coordinated with other application teams to standardize processes and implement IT run time

reduction practices which reduced the nightly batch cycle execution time by two and a half hours which resulted in customer reports being available by 7:30 AM instead of previously at 10:00 AM.

Initiated issue trend and root cause analysis, installing quick fixes to ensure the reliability and stability of production, uphold quality customer service and financial balancing to the penny.

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Ensured financial balancing of billions of dollars of claims, file transfers between banks, and Holiday processing when financial institutions, or HCSC, were closed and the other was not.

Created bank input file balancing verification and Go / No Go determination before processing multiple financial files across multiple systems to ensure data integrity across applications.

Systems Analyst

Computer Sciences Corporation (CSC), Dallas, Texas Consultant 1998 – 1999Technology: 1991 – 1995

COBOL, JCL, Batch, CICS, TSO, ISPF, SDSF, IBM Utilities, MVS, ESA, VSAM, IAM, IDCAMS, FTP, NDM, Xpediter, SYMDUMP, ABEND Aid, File-Aid, Syncsort, CLIST, CA-7, CA-11, CA products.

Industry Experience: Supported and enhanced both the batch and on-line COBOL systems for collateral tracking,

lease verification, flood zone determination and postal address standardization systems. Designed, coded, tested, documented, trained users on, and implemented a new sub-system

which enabled CSC’s clients to perform real-time on-line financial future forecasting and batch letter processing.

Developed and supervised a new flood zone determination system, which resulted in increased new business. Created IRS tapes and 1099 commission statements.

Instituted an internal technical training curriculum for the programming staff, which resulted in increased team productivity.

Recognized by Management for productivity, attention to details, and people skills in helping CSC’s clients improve their operations.

Coordinated vendor input and output feeds performing: financial balancing, coordination with the IRS. Worked with full file, and changes only update feeds, ensuring data integrity.

Performed Y2K date conversions as a part time consultant while working at HCSC.

Systems EngineerElectronic Data Systems (EDS), Plano, Texas 1988 – 1991Technology:

COBOL, Assembler, JCL, DYL-280, Batch, CICS, TSO, ISPF, SDSF, IBM & EDS Utilities, MVS, ESA, VSAM, IAM, IDCAMS, FTP, NDM, Intertest, SYMDUMP, ABEND Aid, File-Aid, Syncsort, CLIST, CA-7, CA products.

Industry Experience: Supported and enhanced both the batch and on-line health care membership systems serving

General Motors Corporation and Electronic Data Systems Corporation employees. Implemented a membership conversion of health insurance claims for a General Motors

Corporation Preferred Provider Organization (PPO) two weeks ahead of schedule. Served in a project management managerial role leading six employees with a systems

conversion for Blue Shield of Northern California. Researched and implemented IT batch production run time improvements that resulted in cost

saving of more than $30,000 annually.

Created CICS programs that built and executed batch JCL via the internal reader to create reports for the users in real time.

Closed and opened on-line files in batch jobs, safely reorganized and rebuilt VSAM and IAM files performing data validity checking and ensuring disaster recovery.