MACKENZIE L. ROBINSON1593 Stratford Drive, Kent, Ohio 44240

Cellular: (440) 855-3401Email: robinson_kenzie@hotmail.com

SUMMARY OF QUALIFICATIONS

Exceptional student focused on a major in Human Development and Family Studies, with a concentration in Case Management, and minor in the Non-Profit Studies with a 3.1 GPA . Approximately three (3) years working experience providing excellent customer service within a socioeconomic environment. Committed, competent, professional personality with an excellent ability to work in a fast-paced, intense atmosphere with ease. Highly developed skills prioritizing tasks and succeeding in demanding positions. Well organized multi-tasker with effective verbal communication skills, and the strong ability to work collaboratively with the community and co-workers.

SKILLS

Attention to Detail Conflict Resolution Customer ServiceTime Management Microsoft Suite

Typing 60 WPM

EMPLOYMENT HISTORYLeafFilter North Inc., Hudson, Ohio

9/2015-Present Call Center Representative

Initiate outbound calls to customers to schedule or confirm appointments, and resolve conflict matter with costumers and other clientele.

Talk or call other LeafFilter employees to inform them of changes or problems. And provide geomappng assistance to territorial managers.

Ashtabula County Highway Engineer Department, Jefferson, Ohio5/2014– 8/2014, 5/2015 to 8/2015

Flag Girl Directed traffic and provided a safe environment for road crew while working

in a variety of weather conditions. Maintained stamina while removing debris from road and shoveling gravel or coal mac.

Resolved conflicts with drivers and/or road crews. Provided organized, analytical and attentive concentration at all times.

Dollar General, Brimfield, Ohio10/2014 to 5/2015

Sales Associate Issue receipts, refunds, or change due to customers. Process merchandise

returns and exchanges. Sort and count currency. Assist customers by providing information and resolving their complaints. Greet customers entering establishments. Answer customers' questions, and

provide information on procedures or policies. Stock shelves, and mark prices on shelves and items. Receive payment by cash, check, credit cards, or automatic debits.

Andover Dairy Queen, Andover, Ohio5/2014– 8/2014

Cashier/Food Preparation Maintained high standards of customer service in a fast paced, high volume

operation. Excellent communication with co-workers and management. Handled currency and credit transactions quickly and accurately. Followed all procedures, provided safe food preparation, assembly and

presentation. Resolved all complaints promptly and professionally. Initiative – always searching for extra tasks and duties.

EDUCATION

Kent State University, Kent, Ohio8/2013 – Present

Coursework: Spanish Grammar and Composition, Spanish Reading and Conversation, Psychology, Human Biology with a Lab, Global Literacy, Nutrition, Biology Structure and Function with a Lab, Chemistry In Our World, Cultural Diversity, Resources of Family Management, Drug Use and Misuse, Sociology, Child Development, Interpersonal Relations, and Medical Terminology. Pursuing Bachelor of Human Development and Family Studies with a Minor in Non-Profit Studies.

Pymatuning Valley High School, Andover, Ohio 8/2008 – 5/2013

Coursework: College Preparatory Classes

Organizations, Clubs, and Other Initiatives

KSU Students for King Kennedy, Kent State University 8/2015-Present