K A U S H I K D E YSenior Manager – Operations

Mobile: +91-9830562102 E-Mail: deykaushik.official@gmail.com

SENIOR PROJECT MANAGEMENT & BUSINESS OPERATIONS PROFESSIONAL

Achievement-driven and High Performance Management Executive with outstanding qualifications in all phases of business operations; at ease with budget limitations, deadlines and high pressure situations

Targeting senior level assignments in Business Operations, Project Management and Quality Management

Core Skills

Project Management

Quality Management

Business Operations

Transition Management

Requirement Gathering

Team Building & Leadership

Resource Optimization

Documentation & Reporting

Problem Identification & Resolution

Profile Summary A Six Sigma Green Belt Certified professional with nearly 10 years of

experience in Project Management, Quality Management, Transition Management, Business Operations also providing end-to-end management of large technology and Transformation implementations with exposure of working in Banking and Telecom industry

Capabilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence

Expertise in planning, managing and executing Telecom & Banking projects; managing overall project while ensuring high quality standards and meeting KPIs

Proficient in managing the transition function of entire back office functions of Standard Bank from Swaziland to an Integrated Processing Center, Johannesburg

Unique blend of visionary leadership with expertise in ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes; planning and implementing strategy to streamline business processes and increase productivity within the organization

Strong problem solving & technical skills coupled with decision making for enabling effective solutions leading to high customer satisfaction and low operational costs

Notable Achievements across the Career

Received Certificates of recognition for contribution towards organizational goals Successfully managed:

o An eco-system of over 15 partners across 17 states PAN India which delivered a volume of over 17370 students in 7 months (Project: PMKVY 1.0)

o An eco-system of over 20 partners across 23 states PAN India which delivered a volume of over 28500 students in 9 months (Project: STAR)

Implemented:o State and Central Government projects like SUDA, NULM in the states of West Bengal and Maharashtra o One month training programs twice in a calendar year every year which involved 2500 students from over 150

engineering colleges across 21 states PAN India; Laid down a lean process right from induction to convocation Played a key role in executing large scale convocations, induction and distribution of awards and certificates for more than

2500 students at a single venue Merit of capturing As-Is Process also identified bottlenecks to initiate JAD sessions with stakeholders to remove obvious

bottlenecks, followed by proposed To-Be process designs Enclosed churn through timely execution of Price Revision (PR) & minimized revenue loss by bringing down backdated

Price Revision & Termination (TR); Devised a proactive contract renewal process by automating the SFDC environment Projected and analyzed the CE impacts of using new system stack and process (Equinox tactical solution) against classic

process for BT products like FeatureLine, Featurenet and ISDN Ensured monthly collections of 75 lakhs for Skills project from GOI by managing an eco-system of 20 Business Partners

across India, generated a topline of 27.19 Crore within a year with a team of 10 resources Accomplished a net saving of 24.6 Lakhs by conducting time and motion study of the resources and increased the day-to-

day utilization of consultants in TELUS, Canada

Work Experience

Since Dec’11 Globsyn Skills Development (P) Ltd., Kolkata, Delhi, India as Senior Manager – Operations

Feb’11 – Dec’11 Nihilent Technologies, Pune, India / Mbabane – Swaziland / Johannesburg – South Africa as Business Consultant

Sep’09 – Feb’11 TATA Communications Ltd., Pune, India as Process Consultant

Jun’07 – Sep’09 Tech Mahindra, Pune, India as Process Designer

Key Result Areas: Managing overall operations for executing projects for telecom within cost & time norms; participating in project review

meetings for evaluating project progress & de-bottlenecking Preparing project schedules and monitoring projects with respect to cost, resource deployment, time over-runs and

quality compliance to ensure timely execution of projects Performing materials planning & developing vendors for obtaining timely procurement of materials & equipment at cost

effective prices to ensure smooth execution of projects Ensuring suitable deployment of manpower & timely availability of manpower Conducting system study and coordinating with team members for requirements mapping, system design &

integration, implementation Leading team members; allocating resources among team members and guiding team members during the project, till

final delivery

Project Completed

At Globsyn Skills Development (P) Ltd., Kolkata, Delhi, India Project: Pradhan Mantri Kaushal Vikas Yojana (PMKVY) Client: National Skills Development Corporation (NSDC) Period: Aug’15-Present Summary: Head the Operations Team to execute the PMKVY Program

Project: STAR Project Client: National Skills Development Corporation (NSDC) Period: Aug’13-MM’14 Summary: Head the Operations Team to execute the STAR Program

Project: Skills for India Client: National Skills Development Corporation (NSDC) Period: Dec’11-MM’13Summary: Designed end-to-end Skills for India partner process

Project: Globsyn Finishing School Client: National Skills Development Corporation (NSDC) Period: Dec’11-Present Summary: Implement & executed retail training programs E2E

At Nihilent Technologies, Pune – India / Mbabane – Swaziland / Johannesburg – South Africa Project: Project Sunrise Client: Standard Bank Period: Jun’11-Nov’11 Summary: Managed the transition of entire back office functions of Standard Bank which included Cheque processing to reconciliations from Mbabane, Swaziland to an Integrated Processing Center located in Johannesburg, South Africa

At TATA Communications Ltd., Pune, India Project: Project Prune Client: Tata Communications Ltd.Period: Oct10-Feb’11 Summary: Contain churn through timely execution of Price Revision (PR) and minimized revenue loss by bringing down backdated Price Revision & Termination (TR). Devised a proactive contract renewal process by automating the SFDC environment.

Project: Credit Note Generation: Failure Modes Client: Tata Communications Ltd.Period: Sep’10- Oct’10 Summary: Identified and capture failure modes for Credit Note Generation Process and plug the gaps accordingly.

Project: Viznet to Metasolv Transition Client: Tata Communications Ltd.Period: Jun’10-Aug’10 Summary: As TCL is switching over their Billing & OFG

Project: Transport Cost Optimization using Six Sigma Client Name: Tata Communication and Transformation Services Period: Oct’09-Jul’10

processes from Viznet to Metasolv. There was no defined interlocking for some scenarios. TCTSL TIME team was assigned to identify those scenarios and define the interlocking so that customer service does not get affected and avoid customer dissatisfactions due to delay in delivery of the service.

Summary: Optimize the Transport Cost per FTE using Six Sigma Methodology

Project: Kaizen Project on Root Cause Isolation Client Name: TELUS Period: Jun’10-Jul’10 Summary: Identify-Isolate-Remove the Root Cause for ever-increasing Call Drop Outs.

Project: Juran Project on Resource Optimization Client Name: TELUS Period: May’10-Jun’10 Summary: Time and Motion Study of the resources and increasing the day-to-day utilization of the same.

Project: MACD India Deployment Client: Tata Communications Period: Feb’10 – Jun’10 Summary: Deploying the improved ToBe Process for MACD India scenarios.

Project: Constellation Client: Tata CommunicationsPeriod: Dec’09 – Feb’10 Summary: Devise a standardized template to document all existing Telecom processes followed in the organization and document the same with all necessary supporting documentation.

Project: MACD India Client: Tata Communications Period: Sep’09 – Dec’09 Summary: Capture existing process from stakeholders; detect the loopholes in the process; improve the process; deploy and implement the ToBe process

At Tech Mahindra, Pune, India Project: Telecom Strategic Review – Customer Experience Client: British Telecom Duration: Oct’07 – Aug’09 Summary: Predict and analyze the CE impacts of using new system stack and process (equinox tactical solution) against classic process for BT products like FeatureLine, Featurenet and ISDN

Education

Bachelor of Technology in Electrical Engineering from West Bengal University of Technology, Durgapur, India in 2007 12th in Science from Indian School Certificate, Kolkata, India in 2003 10th in Science from Indian Certificate of Secondary Education, Kolkata, India in 2001

Certifications & Trainings

Six Sigma Green Belt Certified from Asian Institute of Quality Management, Pune Successfully completed 35 Contract Hours of PMP Study Facilitation Program for Vinsys (a PMI Registered Education

Provider) Conducted numerous training sessions on Quality/Process Improvement/Process Mapping/Six Sigma Basics/Six Sigma

Tools within the organization

Personal Details

Date of Birth: 21st February 1985Address: 25/1A, Raj Chandra Sen Lane, Kolkata- 700009 Languages Known: English, Bengali and Hindi