SHALINI SRIVASTAVA

shalinisrivastava14@gmail.com +91 9632072266

EXPERIENCE SUMMARY

I have 10 years of experience working as Product Manager, Business Analyst & PO (Agile), Project & Release manager and Developer for CRM, ERP & Mobility Implementations.

Good exposure in software life cycle of application implementations. Has been instrumental in the implementation of complicated applications as well as planning and decision making in different phases of projects

Ability to apply correct process orientation aligned with lifecycle milestones specific to all project lifecycle systems, including specific deliverables and frameworks for IT, Sales and Services. 

Understanding of the importance of product quality ownership, QA leadership, and QA's distinctive value-add beyond testing and issue tracking. 

Win-win negotiation skill, to balance the priorities, to balance the needs of multiple stakeholders in a growing business across glob. 

Strong listening, proactive engagement, oral and written communication skills including advanced strengths with MS Word, Excel, PowerPoint, and Visio etc. 

Evaluates enhancements and maintenance requests, prioritizing requests based on business needs, criticality and available bandwidth

Investigates performance and downtime issues, alerts support teams and communicates interruptions and resolutions to user base

Leads SME/Business Leads' Meetings, owning agenda, action tracking and documentation of meetings (including bug lists).

Drive teams to make progress on action items and keeps leadership team informed of status and risks Maintains all training and documentation for tool configurations, protocols and usage instructions. Help User’s with implementation of new cloud, Mobile and CRM application for different business

processes Involve in end user training and presentation to leadership team Convert business requirement into user stories(requirement) Run impact analysis call with Subject Matter Experts before implementation of any requirement to

understand Run product council after analysis of requirement Managing client escalation in case of critical issue Work with support team to resolve & maintain real time issues from production Develop and Reviews new and current designs Excellent communication and inter-personal skills. Worked as Product Owner (functional business analyst) for asset, opportunity and quote management

PROFESSIONAL EXPERIENCEWorking with Dell International from Jul 2014 till dateWorked with Birla soft from Aug 2010 to Jul 2014Worked with IBM, Bangalore from March 2007 to Aug 2010Worked in Accenture Bangalore & Chennai, (on Payrolls of QSource Limited.) from Feb-2006 to March

2007EDUCATION

2005- Masters in Computer Application from Uttar Pradesh Technical University 2002- Bachelor of Science from Purvanchal University TRAINING & Certificates

Certified Scrum Master & Product Owner from DellSEILevel BSA training from DellAGILE Functionality and Scrum process from BirlasoftSales Force Dot Com Administrator from BirlasoftSiebel EAI internal training from IBMSiebel 8.0 New feature from Oracle University

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SOA from Oracle UniversityAchievements

Received Star perform Award from GE for best client supportReceived Best Employee award from BirlasoftMultiple client and end user appreciation for extended support

TECHNICAL EXPERTISESKILLS: Business Analysis, Product Owner, Scrum Master, Integration AnalystCRM: SIEBEL, Data Modeling, SFDCWeb Technologies: HTML & XMLDBMS: ORACLE 10g, 8i &9i, PLSQLOperating Systems: Windows 98/2000/XP, MS DOSTools: Siebel 8.1, Siebel 8.0, Siebel 7.5, Siebel 7.7.1, Siebel 7.8, Toad, SQL Developer, SFDC Sales Cloud

PROJECT DETAILS

Jul 2014 – till dateOmega and SFDC Sales Interlock Dell ServicesApplication: Oracle, Siebel, Java and SFDC InterlockCompany Dell International

Description: I am part of Dell Business Partner Management team; we support Portfolio Management/Product Owner and System Analysis of various services implementation/support projects.

Responsibilities: Working with Product Management to understand and evaluate product features on an on-going basis Communicating effectively across several different stakeholder groups Defining the product backlog by crafting clear Epics and User Stories Leading product backlog grooming and estimation sessions Prioritizing the backlog based on business value, stakeholder feedback and market changes Answering the team’s questions to ensure user stories, acceptance criteria and priorities are fully

understood Acting as a Subject Matter Expert on the product’s business capabilities Ensuring dependencies between Scrum teams are clearly understood Demonstrating new features to internal and external stakeholders Driving continuous improvement within your Agile team and in the overall organization Owning the end-to-end product lifecycle

Sept 2010 – Jul 2014 dateGEHC Americas Agile CRM Program (USCAN)Client: GE HealthCare, U.S.Application: Siebel Medical, SFDC, Oracle AppsCompany: Birlasoft Ltd, Bangalore

DescriptionGE Healthcare's Americas business provides comprehensive clinical & financial information technology solutions including enterprise and departmental Information Technology products, revenue cycle management and practice applications, to help customers streamline healthcare costs and improve the quality of care. Agile International process use multiple applications for different process flows, for example: for Product management we use GPM and GLPROD, for Opportunity management we use SFDC, for CPQ process we use Siebel, Siebel application is used for Service processing.

As Product Owner I develop business requirement, perform business analysis, understand business practices and approaches and based on analysis suggest business process change.

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Responsible for the maintenance of application programs & interfaces; coordinates with project teams to document detailed specifications and translate them into new or enhanced application solutions

Run functional call with all ITO leader to share their business needs and discuss with other region leads Run impact analysis call with SME and Architect to understand risk and best implementation of

requirement Do product council with business to finalize requirement and prioritize for release process After that groom prioritized requirement with development team Understand technical challenge if any and try to provide work around After development demo to leadership team and finalize the time line of business go live Run training sessions with end users to help them understand usage of application and understand if any

gap. Work with production support teams to resolve real time issue Review test process and design

Jan 2010 – Aug 2010T-Com Solution Center - Customer ManagementClient: T-Com, GermanyApplication: Siebel eCommunication 7.8Database: Oracle 10gTools: Siebel 7.8, IBM Clear Case, Rational Rose, ADP, SQL DevelopersRole: Technical Architecture Company: IBM, Frankfurt & BangaloreTeam Member: 18

Description

T-Com is Largest Communication provider in Germany, Their Call Center Agent’s are using Siebel System to maintain the Customer data and process the request for change and complain.As a Technical Architecture for Release 1800 of this project, my responsibilities include:

My Engagement starts with understanding client requirement; we have visited to IBM Frankfurt and T-com for Requirement Gathering. With IBM and T-Com Technical team prepared Requirement Document, After that our job starts with preparing the High level technical design documents and enrooted as following

Roles:

Understand and Prepare the Process Solution documents, Entity Solution document and Business Requirement Document.

Prepare the Technical Design for Data Model, Interface, Business Object, and Integration. Understand the Business point of view in order to implement and design the new Architecture,

implementing Product eConfigurator and implementing Siebel Best Practices Help Developers to understand the requirement and technical design. Will be involved in Development of business process.

JAN 2009 – DEC 2009NYCHA Improving Customer ExperienceClient: NYCHA, USAApplication: Siebel Public Sector 8.0.0.5Database: Oracle 10gTools: Siebel 8.0.0.5, IBM Clear CaseRole: Module LeadCompany: IBM, BangaloreTeam Member: 54

Description

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The New York City Housing Authority (“NYCHA”) is the largest public housing authority in North America. NYCHA’s Conventional Public Housing program provides decent and affordable housing in a safe and secure living environment for low- and moderate-income residents throughout the five boroughs.

Roles: My Engagement starts with understanding client requirement; we have given KT from Onsite (Offshore team visited to client place) team to understand the project requirement. After that our job starts with preparing the technical design documents and enrooted as following

Understand and Prepare the Process Solution documents, Entity Solution document and Business Requirement Document.

Prepare the Technical Design for Interface, Object, Business and Data Base layer. Understand the Business point of view in order to implement and design the new Architecture,

implementing Product eConfigurator and implementing Siebel Best Practices Intensely worked on Configuration, Workflow, Scripting, Smart Script, Business Services etc Configuring the Siebel application by

1. Creating user interface objects like screens, views, applets, pick list, constrained pick list, drill downs, pick applet, and MVG applet. Modifying Web templates

2. Creating and customizing business layer objects like business components, business objects, MVL, links, joins, search and sort specification.

3. Modifying Data Object Layer objects like extending columns of existing tables Adding business rules to the Siebel application by designing and customizing complex workflows,

scripting, business services Apart from all regular stuff, I have taken Data Administrator responsibilities for offshore, involved in

User Creation, srf compilation on UNIX sever, Development environment setup, running UNIX commands to move srf, extract DB for local user etc.

APR 2007 – DEC 2008Sales Force AutomationClient:MEDCO, USA Application: Siebel Sales 7.5.3, Siebel ePharma 7.8Database: Oracle 8i $ 9i, PLSQL, SQL loader, ToadTools: Siebel 7.8 and Siebel 7.7, ToadRole: Application ConsultantCompany: IBM, BangaloreTeam Member: 6

DescriptionMedco Health Solutions is a leading pharmacy benefits management (PBM) company in the US, Established in 1983. They are having Siebel 7.5.3 Sales application which is mainly used to maintain their Account, Contact and Service Request data. Other application is Siebel 7.8 ePharma, which is mainly used by sales people to maintain their sales records and also lock the risks and issues of the products.

Roles: Understanding Client Requirement with Medco Business Operation Team Preparing Functional Requirement Document, Technical Solution Doc and Understanding Doc Involve in Siebel Configuration, Scripting, EAI and data loading In Data Load, I have done Import and Export of Account, Contact, Activity, Service Agreement and

Opportunity Entities Configured Static, Dynamic Pick Lists, Joins, Multi value Links and MVG Applets Configured Join, Link and establish the Relationships between the Tables Customized MVG using MVL’s, MVF’s Customized Dynamic and Static Pick lists Configured the static and dynamic Drilldown Objects Added Extension Columns to the tables and created new custom extension tables Written Procedures for various load related issues Involve in preparation of Test Scripts(Unit Test case and Integration Test Case)

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Prepared Release Migration doc Done data load in Production Environment Worked on Inbound Web Services

SEP 2006 – MAR 2007Associate Satisfactory InterviewClient: Nokia, FinlandApplication: Siebel Call Center 7.8.2.4Database: Oracle 8i, PLSQL, SQL loader, ToadTools: Siebel 7.8.2.4, ToadCompany: Accenture, Chennai

DescriptionNokia is leading mobile company. For ASI Nokia is using Siebel 7.8 Call Center Application. Associate Satisfactory Interview is a survey application in which we have to maintain user’s Account, Contact, Activity and Associate Service Survey information. For data load we have used Service Portfolio tool.

Roles: Involved in Understanding Client Requirement with Accenture Finland Team Prepared Solution Document, Functional Document and Technical Documents Done Siebel Configuration and Data Modeling Configured Tree applet for Siebel vanilla contact Management Involved in Configuration of Business components, B.O, Applets, Views and Screens Configured Static, Dynamic Pick Lists, Joins, Multi value Links and MVG Applets Configured Join, Link and establish the Relationships between the Tables Customized MVG using MVL’s, MVF’s Customized Dynamic and Static Pick lists Configured the static and dynamic Drilldown Objects Added Extension Columns to the tables and created new custom extension tables Configuring Account and Contact Entities EIM load of Customer Survey data both import and export Written SQL Query for Preparation of Data sheet

 FEB 2006 – SEP 2006Associate Satisfactory InterviewClient: Telenor Patriot, PakistanApplication: Siebel eCommunication 7.7.1Database: Oracle 8i, PLSQL, SQL loader, ToadTools: Siebel 7.7.1, Toad Company: Accenture, BangaloreRole: Siebel Consultant DescriptionTelenor Patriot is a Telecom company of Pakistan. The MSISDN data about the customers of “Mobile Number Portability” are maintained through Siebel CRM. It is a front end tool which houses information on Range Opening, MSISDN Numbers, SIM Cards and all pertinent information related to the MSISDN Number. Mobile Number Portability is the process of porting one MSN from one carrier network to another. Telephone number portability is a service that provides residential and business traditional (wired) telephone customers with the ability to retain, at the same location, their existing local telephone numbers when switching from one local telephone service provider to another.

Roles: Involved in Requirement gathering calls directly with Client Prepared Solution Document, Functional Document and Technical Documents Involved in Unit Testing. Prepared test Scripts and traceability Matrixes

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Prepared data Mapping sheets Loaded data into Extended Siebel tables using Staging(Temporary) tables Extended EIM table columns for Custom Extension Columns of Base Tables Written Procedures for various load related issues Involved in loading data in Customize table Updated Dos Scripts to run the EIM Job Prepared Control and IFB files Involved in Schema Changes Monitored the EIM process Performance Tuning Unit Testing the Work Done Maintained CVS and Migration sheets and Release notes 

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