resume

Résumé NAME: SUMAN SAHA

SUMAN SAHA

OBJECTIVE: To become a successful professional in the field of Information Technology and to work in an innovative and competitive world.

WORK EXPERIENCE:

Overall experience of 11 years. Primary expertise in Siebel EAI with 10 years of experience. Currently working in Wipro as a Team Lead. Previously worked in Accenture (3.5 years), IBM India Pvt. Ltd. (3 years) and TATA

Consultancy Services Ltd. (2.5 years). Main area of experience is Siebel CRM Implementation. Worked as the Team Lead in the

field of Siebel Integration (EAI). Currently working as solution designer for the CR track. Worked in four Implementation Projects for different clients. First project was Wholesale Line Rental (WLR) for British Telecom (BT) in Telecom

domain. Second project was FOCUS Retirement in Banking and Financial Service domain for Toyota Financial Services (TFS). Both the projects were in TCS.

Third project was Hikari for Infoprint client in Electronics domain in IBM. Fourth project was Osakidetza in Health and Public Services domain for Spain

Government. Part of the development team for the complete life cycle for all the projects. Went to the client location (USA) multiple times to support SIT and UAT. Part of the Interview Panel for Siebel Integration. Beside technical role, also performed lead role in providing estimations, carrying out

defect prevention activities, project status reporting and metric submissions for quality tracking purpose.

Certifications:

Completed Siebel 8.0 Core Consultant Certification from Oracle University. Completed certification on Oracle Sales Cloud Implementation (Fusion CRM) from

Oracle University. Completed internal certification program in BFSI domain about US Mortgage System in

TCS.

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BASUNDHARA APARTMENT,53, PARK AVENUE,SANTOSHPUR,KOLKATA -700075Ph.No:[email protected]

mailto:[email protected]


PROFESSIONAL SKILL SET:

Business Areas Health & Public Services Electronics Banking and Financial Service Telecom

Languages Siebel eScript

Operating Systems Windows 9x/XP, UNIX, LINUX, Solaris

Development Tools Siebel Tools and Siebel Web Client (Versions : 8.2.2, 8.0.0.6, 7.7)

Databases Oracle – 11g

Other Tools Used SOAP UI, XML Spy

PROJECTS:

Project Name : Ooredoo Implementation & CR

Client Name : Ooredoo

Duration : Aug 2015 – Till Date

Team Size : 17

Position : Solution Designer (CR Track)

Responsibilities :

Analyzing the requirements in BRD and designing the solution. Presenting the solution to Client Team. Preparing SoW and High

Level Design along with effort estimation. Helping team members in understanding the requirement and the

proposed solution. Guide team members in build and unit testing for the CRs. Support SIT, UAT and Deployment for the CRs.

Project Description

: Ooredoo in Kuwait, formerly known as Wataniya Telecom, is a member of Ooredoo Group. Commercially launched in December 1999, the company provides mobile, broadband internet and corporate managed services tailored to the needs of customers and businesses.

Currently the project has three different tracks: Implementation, CR and Production Support.

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Implementation project is to retire the existing Oracle CRM (OCRM) system used by the Call Center Agents and extend the Siebel CRM System (RAS) to support all the existing functionalities performed by the Call Center Agents. This track caters to modules like Donning and Collection, Campaign Management, CTI and Reports.

CR project is to enhance the already existing functionalities in RAS to mitigate recurring issues from Production environment permanently as well as to address new requirements from users for better scalability and sustainability.

Support project is to fix all the defects coming in the Production environment within the defined SLA and support the daily operations.

Programming Language

eScript

Database : Oracle 11g

Work location : Kolkata, India

Project Name : CX Offload

Client Name : Grameen Phone

Duration : Mar 2015 – Jul 2015

Team Size : 9

Position : Team Lead (Offshore)

Responsibilities :

Participating in discussions with the Client end users for analyzing the requirements and finalizing the different use cases.

Preparing the initial effort estimation for the changes based on the requirements.

Project Description

: Grameen Phone (GP) is the pioneer of GSM operators in Bangladesh. An affiliate of Telenor Group based in Norway, Grameen Phone Ltd. is the leading telecommunications company in Bangladesh with a customer market share over 46% in Bangladesh and above 20 million subscribers.

Currently Siebel CRM Application is used to maintain subscriber information. The Billing and Charging System (BSCS) maintains the Contract and Asset information and also is the master repository for different products that GP offers.

In case the subscriber wants to place an order from CRM to change the current package or add some additional features, there are real time interfaces via OSB to bring the current Contract and Asset details of the subscriber from the BSCS. Since these interfaces are triggered prior to any order submission from CRM, the time taken to

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complete an Order is high. The aim of CX offloading project is to modify the current

architecture to reduce the turn around time for Siebel Orders. The solution targets at migrating all the Products, Assets, Contracts as well as all the existing functionalities from the CX Application (UI for BSCS) to CRM. This will remove all the API calls from CRM prior submission of the Order.

The solution will mainly make use of the vanilla Order Management functionality and will incorporate customization and include interfaces wherever is required. Currently the requirement gathering and use case finalization is in progress.

CRM part is currently implemented customizing the Siebel Communication Application in Siebel Tools (version 8.1.1).


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Project Name : Osakidetza

Client Name : Spain Government

Duration : Feb 2012 – Feb 2015

Team Size : 8

Position : Team Lead (Offshore)

Responsibilities(Technical)

:

Creation of Technical Design Documents based on the Functional Design Documents.

Development of Inbound and Outbound Interfaces using Web Services.

Extensive use of Data Map, Dispatch Service, VBC, EAI Queue, EAI Siebel Adapter, Run Time Event, out of box Business Services for Integration.

Implementing complex solutions such as HL7 Messaging Protocol, Outbound Web Services based on SOAP 1.2, Callejero NORA (Address Guide) functionality using VBC (without script).

Perform Unit Testing using SOAP UI. Support System Integration Testing (SIT) and User Acceptance

Testing (UAT).

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Responsibilities(Non-technical)

Leading the offshore team during the interactions with Client. Reviewing the estimations for build objects and change requests. Leading initiatives like Defect Prevention (CAR) and Effort Saving

(using and creating reusable Assets). Reporting project health to the Delivery Unit (DU) through various

status reports (PMR, Cost and Effort Metrics etc.) on weekly basis.Project Description

: Osakidetza is a public health service provider in northern Spain (in Basque State) appointed by the Department of Health of the Spain Government. It has the legal permission and capacity to carry out the provision of health services through public service organizations dependent on it.

Osakidetza includes 29 service organizations. Service Organizations realize the provision of health services acting under the principles of economic and financial autonomy and management.

The purpose of this project is to provide Osakidetza with a CRM Application which they can use to promote Health Programs, manage different Patient Portfolios and give Patients the access to their Health Information. In short, the CRM System will act as a Patient Management System.

This project includes modules like Campaign Management (to launch Health Programs), Chronic Management (to monitor the information of the patients having chronic diseases like Asthma, Cancer etc.).

Several real time Interfaces are built to keep the system in sync with different client owned third party systems from where the data flows in and out through different channels (like Portal, Telephone etc.).

CRM part is implemented customizing the Siebel Public Sector Application in Siebel Tools (version 8.2.2).


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Project Name : ARTL

Client Name : Accenture Internal

Duration : Sept 2011 – Jan 2011

Team Size : 3

Position : Team Lead

Responsibilities :

Providing time and effort estimation for the tool. Creating the necessary documentation like TDD, User Manual etc. Leading the team during build and testing.

Project : This is to implement a generic Retry Utility in Siebel which can be

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Description used to reprocess all the failed Interface transactions (both Inbound and Outbound).

It's a very common scenario in a Live system, that some of the Inbound Interface transactions fail in Siebel because of data mismatch (LOV mismatch or dependent data missing, say for an Asset, Product is missing etc). For these failed transactions, once the data is fixed in Siebel, this utility enables the users to reprocess the transactions within Siebel, instead of reprocessing the transactions all the way from the Source System. As a result this utility reduces the retry overhead on the Source System significantly.

In addition, this utility also supports reprocessing of failed Outbound Interface transactions (which have failed due to some connectivity issue say, JMS Queue connectivity failure, inaccessible file location etc).

Moreover, this utility is very generic in design and makes use of only out of the box Business Services making it reusable and very easy to install.


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Project Name : Hikari

Client Name : InfoPrint

Duration : June 2008 – June 2011

Team Size : 30

Position : Team Lead (Siebel Integration – Offshore)

Responsibilities :

Creation of Technical Design Documents based on the Functional Design Documents.

Development of Inbound and Outbound Interfaces using Web Service and JMS Queue. Integrate Siebel with Oracle ebiz Application using Fusion as the middleware.

Extensive use of Data Map, Dispatch Service, EAI Queue, EAI Siebel Adapter, Process Integration Pack (PIP), Run Time Event, out of box Business Services for Integration.

Creation and modification of JMS Queue using SQL. Perform Unit Testing using SOAP UI Support System Integration Testing (SIT) and User Acceptance

Testing (UAT) from onsite.Project : InfoPrint Solutions Company is a leading provider of output solutions

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Description for business customers from small business to large enterprises. The company was created in January 2007, through a joint venture between Ricoh and IBM’s Printing Systems Division (NYSE: IBM).

The agreement between IBM and Ricoh was closed on June 1 2007 and Ricoh initially acquired 51 percent of the joint venture. It will progressively acquire the remaining 49 percent over the next three years as the joint venture evolves into a fully owned subsidiary of Ricoh.

To help the company determine how best to build and maintain profitable customer relationships and manage the company’s assets. The project will improve the effectiveness of the marketing campaigns undertaken. The project will also include modules in the HR management aspect of the company for the efficient utilization of resources.

This project is an Oracle Apps implementation project with Siebel CRM.

It consists of using Oracle ERP Applications Suite, Release V11.5.10, Siebel Service V8.0 and IBM Information Server suit of products as a replacement for approximately 2/3rd of the 1094 existing applications in Ricoh.

Focus will be to standardize and optimize business processes, adopting the business processes/”best leading” as defined by the off-the-shelf Oracle ERP and Siebel Service Applications.


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Project Name : FOCUS Retirement

Client Name : Toyota Financial Services

Duration : May 2007 – Apr 2008

Team Size : 7

Position : Team Member

Responsibilities :

Creation of Design Documents. Development of Interfaces using Siebel Workflows, EAI Business

Services, Workflow Policies. Creation of Unit Test Cases. Unit testing of the development activities.

Project Description

: This project aimed at migrating the functionalities from FOCUS Application to an application called STARS which uses Siebel 7.7. Stars 1.0 is the first step in a larger strategic initiative to replace the Core Retail/Lease systems, which is the overall purpose of Project

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Revolution. The primary goal of Project Revolution is to enable the long-term customer service objective of migrating towards a customer-centric strategy.

The Project lifecycle covers extensive impact analysis, designing for change requirements, coding, reviewing and testing of programs, implementing system changes and support of the existing and new system.

Once the functionalities are migrated from FOCUS Application to STARS, gradually the FOCUS Application will be shut down. The purpose of this migration from FOCUS (Web based Application) to STARS (Siebel Application) is to enhance the customer centric strategy of TFS which in turn will enable TFS to fulfill their long term customer service objectives.


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Database : Oracle 9i


Project Name : BT-WLR

Client Name : British TelecomDuration : Feb 2006 – Apr 2007

Team Size : 50Position : Team Member

Responsibilities :

Creation of Low Level Design, Component Designs. Development using Siebel Tools, Workflows, MQ Integration, EAI

Business Services and scripting (eScript). Creation of Unit Test Cases. Unit testing of the developed code. Support for NBT (System Integration Testing), IVVT (User

Acceptance Testing).Project Description

: Equivalence Management Programme (EMP) is to migrate support for existing WLR2 and Retail lines products from their current systems to a new system stack that will utilize additional infrastructure improvements and will ultimately bring the WLR3 products together with other Openreach product offerings onto a single platform.

BT-WLR project involves design and development of an Equivalence Platform with Siebel CRM as per the OFCOM guidelines for BT Wholesale with a view to automate the entire process such that we get request in form of XML documents from the upstream systems like HUB through IBM MQ Series and after the requisite processing (validations through Siebel Scripts and placement of Fulfillment Orders in Siebel through the Order Management Module in Siebel) pass the data to downstream systems like Flow and CSS through IBM MQ Series. In case, the data in the XML is improper, the Order is

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rejected in Siebel. The downstream systems will send Acknowledged, Committed and Completed responses which are then processed in Siebel and passed upstream. The database used is Oracle 9i.

We need to interact with a number of BT proprietary Dialogue Services which is done internally by Siebel either through Siebel Web Services or through the IBM MQ Series setup that we have.


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Database : Oracle 9iWork location : Hyderabad, India

EDUCATIONAL QUALIFICATIONS:

EXAMINATION BOARD\UNIVERSITY YEAR AGGREGATE

B. TECH (ECE) WEST BENGAL UNIVERSITY OF TECHNOLOGY

2005 83.8%

HIGHER SECONDARY WEST BENGAL COUNCIL FOR HIGHER SECONDARY EDUCATION

2001 81.4%

SECONDARY WEST BENGAL BOARD OF SECONDARY EDUCATION

1999 87.1%

PERSONAL PROFILE:

Date of Birth 08-12-1982Nationality IndianFather’s Name Late Subhash Kumar SahaPermanent Address Basundhara Apartment, 53, Park Avenue,

Santoshpur, Kol : 700075Interests and Activities Photography, Reading, Music, SportsLanguage English, Hindi, Bengali

PASSPORT DETAILS

Name as on passport Relationship

Passport Number

Date of Issue Expiry Date Place of Issue

Suman Saha Self M3611645 18-11-2014 17-11-2024 Kolkata

VISA DETAILS

Type of VISA Date of Issue Expiry DateB1 03-12-2009 30-11-2019

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NOTICE PERIOD

Notice Period Duration Currently in Notice Period2 Months No

The above statements are true to the best of my knowledge and belief.

SUMAN SAHAPlace: KolkataDate: 19.09.16

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