MOHAMED RAFI

Personal Epitome:

Date of Birth: 25-Oct-1985Sex: MaleNationality: IndianMarital Status: Single

Languages Proficiency: English, Urdu, Hindi, Tamil

Address: 72/299 M.M Yacub streetMohamed Pura,Salem 636001

Phone: +91 9943481883 E-Mail: mohamedrf25@gmail.com

Passport No: G1941918

Valid up to: 26-Feb-2017

Interests: Travel, Music, Sports,

Photography, Calligraphy, books,

Objective

To become a part of your prestigious Company, where

in I can utilize my knowledge, having challenging work by

developing and maintaining positive relation with the

management and clients and projecting high standard of

service. Thereby contributing to the growth of the organization

and to have a bright personal career.

Work Experience in India

From 02 Jan 2008 to 10 July 2009

Employee: Jet airways India Pvt Ltd, Chennai

Designation: Customer Service Assistant

My Responsibilities:

Multitasking capabilities delivering an exceptional customer satisfaction, quality output, timely and efficient workflow, planning, and customer contact initiatives.

Setting priorities and attention to detail. Coordinating with Revenue management support for

the confirmation of seats. Taking care of customer complaints and suggestions. Assisting passengers with travel queries and

responsible for informing flight schedule changes and delays.

Issuing all kinds of free/rebate tickets, Zed career tickets, discounted tickets like defense & diplomatic discounts, tickets granted for participants of seminar.

Handling medical cases like wheel chair, blind deaf and expectant mothers etc…

Handling corporate clients such as DLF, MAINDRA etc.

Rebooking the passengers to next available flight when there is a disruption of flight due to fog or technical reasons.

Preparing special sanctions for groups, CIP/VIP guests. Offer special attention to VIPs, CIPs, UNMRs .YPs, Disabled passengers and families. Devise and recommend methods to improve standards and efficiency. To keep updated of new services, trends and maintain customer satisfaction to ensure

customer retention. Excellent organizational and communication skills as well as vast knowledge of customer

service handling methodologies. Managing diplomatically front office scenario. Independently segregating documents, filing and easy follow – ups for any kind of

references Dealing in advance seat, special meal requests, frequent flyers reservation, baggage

claims as per Jet airways rules and procedures. Assisting passengers with travel queries and responsible for informing flight schedule

changes and delays. Customer service during a period of phenomenal company growth. Creating the best connecting flight service available to passengers. Complete airport exposure, handling both domestic and international ticketing. Handling lost tickets and refund on lost tickets, well verse with lost tickets policies and

procedures. Coordinating with revenue management support with regard to seats confirmation. Rebooking and endorsing passengers to other airlines in case of flight disruption. Processing refunds on passengers tickets in case of flight disruption. Handling complaint cases and service recovery cases.

Employee: The Rain tree (Ecotel), Chennai (01Jun07 – 30Dec07)Designation: Front office executive Department : Front office

Training Experience

Education

Qualification P.Year Board/Univ. Institute

Executive MBA 2013 University of wales British Institute of technology &

ecommerce, London

PG. Diploma in strategic management and leadership

2012Charted management

Institute British Institute of technology &

ecommerce, London

Diploma in hospitality management

2007American hotel &

Lodging Association University of madras

Plus-Two (Science) 2004Central Board For

Secondary Education

Saraswathi MatriculationHigher Secondary school

Salem

SSLC 2002Central Board For

Secondary EducationLittle Flower Higher Secondary

school, Salem.

Done training in Sabre Interact Basic Reservation, Ticketing and Check in. Undergone training in International Fares & Ticketing Basics. (Equivalent IATA) Done training in Automated Exchange and Refunds.

Personal Qualities

Optimistic Good Grasping Power Patience Time Management Analytical ability Quickely interacting

Software Skills

Office Automation Packages : MS-Word, Excel, Power point Operating system : Windows 98/2000/XP/Seven Other Packages : Sabre Interact Designing : Adobe Photoshop Edit ing : Adobe Premiere Edit ing : Adobe Light room

References

Name Designation Company Contact

Mr. Anjan Dutta Duty Manager, Chennai.

Jet Airways India.pvt.Ltd

Ph:02 6220 234Mbl:050 722 3644

Ms.Shoba ShettyTicketing & Reservation

Head, ChennaiKing Fisher Mbl:0091 988 4233 448

Mr.Jaleel KhaledRegional Manager

KuwaitJet Airways Mbl:0096 566 000 498

Mrs. SadhanaHR Manager,

ChennaiJet Airways Mbl:0091 996 2543 398

Declaration

I hereby declare that all the particulars given by me above are true to the best of my knowledge and belief.

Mohamed Rafi