Pamela SmithPamsmith95@gmail.com

Current Address: 3405 Marks DrHuntsville, AL35805Previous Address:2106 Summer StHuntsville, AL35805

Phone Number:(256) 924-6918

Education:Medical Billing and Coding | Healthcare Reimbursement(Associate Degree) Virginia College at Huntsville, Huntsville, AL GPA: 3.81/4.0

September 2015

Objective:To acquire an entry level, or other qualified, position within a health care facility that will combine my educational training and customer service experience.

Competencies:Related Courses

Medical Coding I, II, IIIIntermediate CodingAdvanced CodingMedical Billing & Reimbursement I, II, IIIIntermediate Billing and ReimbursementAdvanced Billing and Reimbursement

Anatomy and Physiology I, IIMedical TerminologyMicrocomputer Fundamentals in HealthcareMedical Law & EthicsPathophysiologyMedical Insurance ApplicationsCPT Medical Coding

Qualifications Knowledge of various body systems and corresponding medical terminology Full knowledge of the importance of confidentiality when dealing with medical

records Specialized training in computer technology pertaining to scheduling, client

information, and payment information Ability to utilize codes in the practical medical reimbursement process. Ability to classify the various coding and billing information into a useful

compendium that will avoid claims rejections Knowledge of customer service Proficiency with Microsoft Office programs, including: Word, PowerPoint, and Excel Gained knowledge and experience with establishing adaptable communication

skills.

Achievements President’s List (6/9 quarters) Dean's List (3/9 quarters)

Technical Specialized training and experience in the following: Review, code, and audit medical

records, Appointments, Coding inpatient and outpatient Diagnoses and Procedures. Accelerated Introduction to three Electronic Healthcare Systems and Electronic Medical

Records: CureMD, Medisoft, and SuccessEHS Ability to learn different computer software programs to input client information Knowledge of management software utilized in maintaining a schedule, client information,

and payment information

Specialized training in answering client telephone calls, conversing with clients through the telephone, and relaying information over the telephone efficiently while communicating

Ability to communicate information with clients over the phone effectively Adaptable customer service skills involving various customer situations, resolving customer

issues, conversing with customers over the phone and in person Proficient in Windows XP and Windows 7 as well as knowledgeable with Windows 8 Advanced knowledge in Microsoft Office Word, PowerPoint and Excel 2010, 2007, and 2000. Accelerated knowledge with Microsoft Office 365 for Businesses. Ability to type 55 words per minute

Experience:January 2015Assistant – Summer Shelkey

Assist in creation of daily schedule, including setting up client or tenant appointments and scheduling open house appointments with scheduling software

Answer the telephone line and answer any customer questions regarding appointments or issues, confirm client appointments, and resolve scheduling conflicts that may occur

Utilize Property Management Softwareby inputting client information, property information, payment information, and any other important information pertaining to a certain client and/or property

Input Client or tenant rental payments and any updates to client information, or property information.

April 2015 to March 2015All Women’s OB/GYN (Medical Externship)

Assist Office Manager with medical coding, billing, and auditing patient’s information.

Code previous day’s encounters through utilizing the Electronic Healthcare System (CureMD)

Addressed potential auditing risks by reviewing previous information throughout the software and performing any necessary corrections.

April 2014 to March 2015Sales Associate – Ladies Shoes, Dillard’s Inc.

Assist customers with finding the type and style of shoe they are in search of, as well as make suggestions based on specific problems and concerns.

Operate, open, and close cash registers when necessary. Answer customer telephone lines and help resolve any questions or issues

concerning merchandise or questions about their credit card. Use Dillard’s software to open, edit, or organize personal and financial client

information.April 2011 to January 2014Assistant Store Manager, Jessie’s Inc./ Mercy and Grace Tee’s

Directed customers with store products. Addressed any questions, concerns, or complaints from customers, and

reconciled the problem with the customer. Assist Store Manager in operating the store, also generating and

implementing employee rules, guidelines, and policies. Communicate with employees to stimulate a successful work environment. Assist customers with any problem, question, or assistance needed.

References Available upon request