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EDUCATION

Bachelor of Computer Science Virtual University , Pakistan, 2006

Bachelor of Commerce (Account, Statistics, Financial Management)

Diploma In Information Technology

University of Karachi, Pakistan, 2002

Info Train Karachi, Pakistan, 2001

CERTIFICATION

Microsoft Dynamics CRM 4.0 Customization and Configuration.

Microsoft Certified Technology Specialist - Dynamics , June 2011

Programming in HTML5 with JavaScript and CSS3 Specialization, November 2012

SAP Certified Development Associate – ABAP with Netweaver 7.31

SAP, December 2013

EXPERIENCE

July, 2009 – Current Technology Partners FZ LLC. Sr. Solution Designer Dubai [Tools & Technology: Java-J2EE, XML Transformation, Apache FOP Engine, Sun Corba, Sockets, Struts, C#, Dynamics CRM 4.0, SSRS, JavaScript, MS SharePoint 2007 and 2010, SQL Server, jQuery, SAP-ABAP]

Responsible for writing and executing the strategy plan after the CEO approval for software related activities.

Working with System Integrators, I am having enough opportunities to hands on several I.T related technologies and proof myself the best.

Zahid Hussain (SAP ABAP and MCP, MCTS Certified)

Email: hussain.zahid@gmail.com Address: Dubai, UAE Mobile: +971-050 9436987 (Preferred)

CAREER HIGHLIGHTS

Results driven professional with 9+ years of progressively responsible experience in Software Analysis and Designing.

The experience involves Research and Development of variety of software products i.e. Ericsson BSCS iX R2 (CBiO), Microsoft Dynamics CRM, Microsoft SharePoint, SAP, Business Objects etc.

Wide range of industrial experience from Software house, System Integrators, Telecom Sector and Oil and Gas.

Worked as a Team lead in the product development for a product called “EKS”, which includes both industry research and technical team counseling i.e. white paper, case-study, consumer discussion, business model etc. From technical prospective participated in the finalization of SSRS – (Requirement Specification) and technical Design.

SKILLS Professional Application Development using Java (J2EE, Struts, Hibernate) Technology. Experience in Web and Application Development using MS.Net(C#, ASP.Net, SOAP, oData,

JavaScript, VBScript, AJAX, REST) technologies. Non-kernel development of Ericsson BSCSiX (CBiO) system for charging and billing industry, which

involves sophisticated backend system to be modified for customization. It includes adding new backend demon process, modifying their front-end screen using Java etc.

Deep understanding of Dynamics CRM platform provided by Microsoft in terms of customization, which includes: plugin design, integrated screens from 3rd party software, customization of form, design new SSRS reports etc.

SharePoint implementation and customization. It includes new info-path forms, workflow’s, configure business-data-connectivity and integrated email/tasks with Dynamics CRM system.

Stream-Serve (Report builder tool) commonly used in Telecom business. Using SAP-Enterprise Service component of ECC, a Kiosk system has been design/build (HTML5,

CSS3 and JavaScript) which can read certain business functionality from SAP-HRMS module. Due to the lack-of good user-friendly screens, this was made to over-come the gap.

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o Current - Ministry of Oil - Iraq (SAP-ABAP Technical Consultant) 1. Leading the team of developers to designed and developed the Kiosk product to

overcome the user-friendly screens which comes with SAP standards using HTML5 technology. It is integrated with SAP Enterprise Service Bundle offering for HRMS and PM modules.

2. Using CSS3 and JavaScript – responsive screen designs has been developed for both Android and iOS smartphone and tablets for Kiosk product.

3. Leading an offshore team in India for data migration, to manage and identify the process needs to be developed using ABAP or through LSMW.

4. Implement the best practices in SAP development using OOP by using modularization techniques and class development.

5. Extensive knowledge in ABAP/4, Smart-Forms, BADi, Enhancement, iDOC etc. 6. Sound knowledge of SAP core modules i.e. HR, MM and PM.

o Ericsson (CBio) Billing and Charging System

1. Worked as a team-lead for the whole project lifecycle i.e. requirement gathering,

writing functional document and technical proposals to meet the customer requirement specifically in the area of post-paid billing, network elements. Etc.

2. Using Java (J2EE) technology, designed and customized their CX (customer care) solution by writing different solution units, writing PL/SQL scripts, UNIX shell scripts, developed non-kernel Java plugins and integrated with the core CX solution.

3. With the help of StreamServ reporting tool, designed and integrated the complete invoice system using XSL and XML transformation for UNITEL ANGOLA client.

Clients: 1. Afghanistan Wireless (AWCC) 2. Sabafon (Yemen) 3. MTN (Syria) 4. ITPC (Iraq Telecommunication) 5. Unitel (Angola)

o Microsoft Dynamics CRM

Worked as a technical consultant to implement the two core modules of the product, among them: Pre-Sales and Incident Management System. Following high-level process has been implemented within the company to achieve CISCO Silver Certificate

Potential Customer Leads Opportunity Submission of documents Bidding Won/Loss Signing Off Project Chart Team resources Case entries escalation process KPIs etc.

o Microsoft SharePoint System

Due to the lack of good document management system within CRM, worked as technical consultant to fill the gap of such need. Designed and implemented the integration process from Dynamics CRM and SharePoint system and avoid the use of multiple solutions. SharePoint is used for the front-end.

1. Customized dynamics CRM list web-part for SharePoint. 2. Link Microsoft outlook emails with CRM list/opportunities. 3. Developed project chat web-part and link with SharePoint-CRM list web-part. 4. Developed report using SSRS and linked with CRM opportunities. 5. Developed info-path form for CRM opportunities. 6. Customized workflow to minimize the escalation and approval process of

opportunities and potential sales lead.

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December, 2006 – July, 2009 Applied Business Applications, Dubai UAE Product Development Manager Successful development of Application Design and development suite from vision to launch. Responsible for the innovation and development of new products.

Product: EKS-Application Development Suite Responsible of the vision, research, design and development of “Enterprise Knowledge Solution (EKS)”. EKS is an Enterprise Process Automation Suite; it uses software like Microsoft Excel, Word, Visio and Visual Studio as the main user interface to design forms, workflows, business rules, validations and reporting. EKS has been solely developed by Applied Business Applications in the UAE, and all application development in ABA is done under EKS. EKS Development Suite has been further sold to the following clients so far;

a) Abu Dhabi Commercial Bank [ http://www.adcb.com ] (Second largest bank in the UAE) b) National Food Products Company [ http://www.nfpcgroup.com ]. c) EIIC (Abu Dhabi Based Investment Company) d) Camtech Group [ http://www.camtech-group.org ]

Responsibilities: Conducted research and created design of the product from the ground up. Leading multiple teams responsible for the development of EKS. Leading the R & D Team to carry out the objectives. Designed and Developed MS Excel Form Designer using Visual Studio Tool for Office and C#. Designed and Developed Workflow Designer using Microsoft Visio Automation in C#. Designed and Developed Business Rule Engine using C#. Developed several ActiveX controls for the web interface using C++ Responsible for the design and development of the future releases. Providing the clients having the EKS Development suite, development training and support to develop

their own applications using EKS.

[Tools & Technology: OOP, UML, C/C++(ATL, Win32 API), Visual C#, ASP.Net, Visual Studio Tools for Office (VSTO), SQL Server 2000-2005, Microsoft Excel/Word/Visio/Project Automation. AJAX, XML Web Services, MS BizTalk server, MS SharePoint server]

Project: Integration Between Exact (ERP Software) with EKS (August 2007 – April 2008) Client: STME Middle East The objective is to trigger fast sales order process, EKS collect particular information about the sales order in predefined format from the STME users and later EKS generate XML file which Exact software import into their system Responsibilities: Took over the full responsibility as the lead developer/analyst for the Application to be Integrated using

EKS Development Suite. Created the formal design of the application. Designed the database model in SQL Server 2000 Successfully deployed and launched the application for all the branches of STME all over the world [Tools & Technology: C#, ASP.Net, SQL Server 2000, MS Excel, MS Visio, MS Project, AJAX, XML Web Services, JavaScript, VBScript ]

OTHER PROJECTS UNDERTAKEN Completely Responsible of the formal design and the quality of the following applications as well as

development practices. Responsible for technology and engineering issues. Carrying out technical cooperation with the below mentioned clients.

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1. Project Management Office Automation Client: DU Telecommunications [http://www.du.ae] (one of the only two telecommunication companies in the UAE) This is the automation of the External Project Management office, all NOC’s for external projects are issued through this application.

2. Contractors’ Online Evaluation Client: Nakheel Properties [ http://www.nakheel.com ] (well known for their man-made island projects, The Palm and The World). Online evaluation system for contractors where they fill in the applications and trace there application status, Their applications are automatically routed through different departments in the company for their evaluation.

3. Marketing Activity Planning Client: Aujan Industries (makers of barbican beer and Rani juice, region's largest privately owned, independent soft drink and confectionery manufacturer). All the company’s marketing activities and planned and recorded in this application, this Includes budgeting, planning, expense management and workflows.

[Tools & Technology used in above mentioned projects: EKS Development Suite, C#, ASP.Net, SQL Server 2000, MS Excel, MS Visio, MS Project, JavaScript, Crystal Reports]

Feb, 2006 – Dec, 2006 Inbox (Pvt.) Ltd. , Karachi Pakistan Software Engineer Worked as team member in the development of ERP Solution System for leading courier company named OCS Services Pakistan. The project is to automate OCS entire domestic operation e.g. Billing, Accounts, Inventory, HR and Payroll in Pakistan. [Tools & Technology: Java (Struts, Hibernate, My SQL, Jbullet (Customize Framework)]

Sep, 2002 – Feb, 2006 Pakistan Gum Industries (Pvt.) Ltd Computer Programmer

Having an accounting background was and edge towards leading the conversion project from Fox-pro to Visual Basic. The project has salient features which are as follows:

Responsibilities:

Developed & maintain the complete system of ERP and integrate with the old system which includes (Inventory & Maintenance).

Implement cost accounting scenarios.

Developed processing loss and gain ratios for different production units.

Developed weighing bridge interface (by using US786 Impex, Dannel (DN3100)).

[Tools & Technology: Visual Basic 6.0, MSSQL server, Crystal Reports.