1. KERRY GRUBB816-918-4218 506 S Grove Rd Richardson, TX 75081kerrygrubb@hotmail.com PROFILEResults-driven, achievement focused leader and manager; excellent ability to visualize target and identify stepsrequired to attain goal.Respected team leader with record of inspiring high morale and exceptional customer service.Strong problem resolution skills; able to prioritize a broad range of responsibilities.Areas of Effectivenessh Financial and Operation Costh Revenue Generationh P & L / Budget AccountabilityControlh Training/Development/Motivation h Customer Service & Relations h Problem Solving and Crisis Managementh Inventory Managementh Forecasting and Strategic Planning h Special Events SELECTED ACCOMPLISHMENTSHelped Pierponts achieve 11 Diners Choice awards through OpenTable.com including 1st in Steak and 3rd in BestOverall Restaurant Kansas City.Helped Pierponts achieve numerous awards from Wine Spectator and Wine Enthusiast magazines including the"Award of Ultimate Distinction" from Wine Enthusiast in 2008.Helped Pierponts achieve wine service recognition awards from Sant and Restaurant Hospitality magazines as wellas numerous local media awards. SUMMARY OF QUALIFICATIONSMANAGEMENT / LEADERSHIPManaged the daily operations of upscale fine dining steakhouse with $4 million in annual sales.Oversaw all aspects of business operations including budgeting, cost control, payroll, and accounting.Fostered a team atmosphere through coaching, training, communication, and motivation.Developed and mentored management team for future growth and responsibility.Conceptualized and implemented several innovative menu concepts to increase sales.OPERATIONSCreated a hotel concierge reward program to direct out of town visitors in to the restaurant.Monitored and ensured the cleanliness and maintenance of a 3 level- 12,000 square foot restaurant.Supervised scheduling of 60-75 employees and made sure all staff were trained and compliant with local laws.Oversaw Point of Sale maintenance and training. Proficient in Micros, Excel , and Word.CUSTOMER SERVICEConducted weekly meetings with service staff focusing on delivering an outstanding customer experience.Trained front of house staff in how to best utilize Open Table to enhance repeat guests experiences.Created atmosphere that allowed employees to address and resolve customer concerns quickly and efficiently.Recognized and rewarded outstanding guest service comments daily and weekly.

2. PROFESSIONAL EXPERIENCE2009 - 2010 Macaroni Grill, Lewisville, Texash Bar and Catering Manager1994 - 2009 Anderson Restaurant Group, Kansas City, Moh Executive General Manager - Union Station Restaurants: Pierponts at Union Station,Union Cafe, Over There Cafe, Nine Muses Cafeh General Manager - Pierponts at Union Station (2000-2009)h Manager - Pierponts at Union Station (1999-2000)h Manager - Hereford House (1995-1999)h Server - Hereford House (1994-1995)1992 - 1994 Hilton Plaza Inn, Kansas City, Mo.h Director of Housekeeping1991 - 1992 Copaken White and Blitt, Kansas City, Mo.h Director of Housekeeping1989 - 1991 The Ritz Carlton, Kansas City, Mo.h Reservation / PBX Managerh Director of Housekeepingh Front Office Manager1978 - 1989 Hyatt Hotels, Dallas Tx. / Kansas City Mo.h Front Office Manager, Director of Housekeeping- Kansas Cityh Assistant Director of Housekeeping, Assistant Front Office Manager, Assistant BellCaptain- DallasEDUCATIONUniversity of Texas at DallasRichland CollegeSouthern Methodist University