resume 052615
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Melissa Morgan
14 Orchard LaneMarlton, NJ 08053
(856) [email protected]
Education
Richard Stockton University – Galloway, NJ September 2013 – May 2015Degree: B.S. Business MarketingGPA - 3.5/4.0
Professional Experience
Service Coordinator July 2014 – June 2015Cenegenics Medical Institute
Assist with patient inquiries. Build relationships with current patients and maintain follow-ups with leads. Schedule patient visits and consults. Demonstrate ability to adapt to internal processing changes. Consistent follow-up with patients on overdue professional fees, pharmacy orders, and labs. Regularly post and maintain social media. Assist with technological issues and questions. Develop new and improved marketing strategies.
Process prescription fulfillment (inside & outside pharmacies). Maintain lab requisitions and results. Assist with organization of patient health evaluations. Develop understanding of pharmacy products and administration. Process patient program changes. Completion of clerical projects such as creating and maintaining patient digital records, condense patient files, transition majority of paperwork to server.
Office Manager November 2013 – May 2014Stockton College Student Senate
Record, update, and distribute Senate Meeting Minutes. Collect, review, and compile Committee Meeting Minutes. Maintain general and complete Student Senate files. Maintain inventory of all equipment and related administrative items. Answer the Student Senate phone when in office and monitor emails daily. Perform secretarial duties as assigned by the Student Senate president or vice president.
Office Administrator July 2012 – August 2013Total Rehab and Fitness
Develop creative approaches to handling day-to-day operations. Schedule patient visits among seven health providers (Specialized in Physical, Occupational, Behavioral, and Speech Therapy). Perform consistent updates to patient database. Retain contact with patients regarding attendance, insurance, and scheduling. Conduct research on business growth and prepare weekly reports for Executive Director.
Daily insurance billing of patient visits. Utilize QuickBooks to pay bills, deposit checks, and oversee account balances. Track patient visits relative to individual insurance plan benefits. Request and maintain pre-authorizations as needed.
Intern April 2011 – May 2012Cordasco Financial Group
Bookkeeping. QuickBooks training. Review & Process of Individual and Corporate Returns. Office and project-based assignments. Schedule appointments. Discuss confidential tax information with clients as needed.
Additional Experience
Service-Learning Projectso Tuckerton Seaport – Develop new and improved marketing strategy for increasing volume of guestso Interview with a Public Relations Professional (Thomas Boyd Communications)
Conduct marketing research with a team on a local business and present findings (Celina’s Café) Sales Representative with Zumiez, Inc. (Retail) Design of logo and ads with Photoshop for Goldfinch Gift Solutions, LLC