results of the social services/education/registrars/ housing benchmarking exercise 2010 conducted by...
TRANSCRIPT
Results of the Social Services/Education/Registrars/
Housing Benchmarking Exercise 2010 Conducted by the CSLG
Benchmarking Group
Produced by Sue Austin
Overview of Social Services….Benchmarking Exercise
2010
• 9 London Local Authorities took part• Exercise took place between 11th-22nd
January, 2010• Local Authorities chose from a bank of
questions, each asking 10 questions apart from 1 Local Authority who asked only 3.
• Names of Local Authorities have been removed at the request of those who took part
Questions AskedThe bank of 27 questions covered:
• Freedom Passes• Blue Badge• Safeguarding• Community Alarms• Social Care/Care Assessment• Homelessness• General, e.g. alcohol abuse scheme and walking
schemes• Financial• Education• Registrars
Results showing knowledge/technical scores
0
500
1000
1500
2000
2500
3000
3500
4000
LA1 LA2 LA3 LA4 LA5 LA6 LA7 LA8 LA9
Local Authority
Sc
ore
Results showing levels of customer service (call handling)
0
500
1000
1500
2000
2500
3000
3500
LA2 LA1 LA5 LA4 LA3 LA6 LA7 LA8 LA9
Local Authority
Sc
ore
s
Results showing overall customer satisfaction
0
100
200
300
400
500
600
700
800
LA1 LA2 LA5 LA3 LA4 LA6 LA8 LA7 LA9
Local Authority
Sc
ore
s
For further information on this benchmarking exercise or to get
involved in other forthcoming exercises through the CSLG
Benchmarking Group
Contact Sue Austin
020 8770 5079