results of the group discussions with elderly on needs of users results dutch telecare review...
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Results of the group discussions with elderly on needs of users
Results Dutch Telecare Review
Business case: update October 2010 ?
Overview
Three group talks 12 to 30 participantsOpen invitation to inhabitants of Pantein serviced homesResults questionnaire were recognizedNew group of participantsVideo of proposed technology shownCriticism about housing and existing technology and service
Talking to the future users
Group talks: technologyUnresolved issues blocking cooperationIn some complexes no DSL possible due to phone exchangeDifficulties with existing technology (sunscreens, elevators,
ventilation, automatic lights, doors, etc.)Complaints are not communicated upon (and often not
resolved)Older telecare experiments left a bad reputation for
technology (it didn't work properly 8 years ago)User see Pantein as integrated not as divisions
Group talks: technologyConclusion (1)People have no reference to the technology: demonstrateBest contact persons are janitor and facility coordinatorFirst recognize (and fix) existing problems technologyMake a thorough inventory of DSL possibilities in homesPeople are willing to switch provider (triple play) for benefits Privacy is not an issue, service and reliability is
Group talks: technologyConclusion (2)Communication is essential: manage expectationsInformation channel only if it is new info or a better overviewVideo communication must be experienced before appraisalTechnology must work 100%Detailed agreements on entering scenarios at alarmsTransparent pricing of telecare elementsPilots most be free of charge (bonus for participating)
Literature study and interviews with key players
Success and failure factors identified in 3 areas:Implementation Project management Business model
Dutch Telecare Review
Dutch Telecare ReviewImplementation: failure factorsRegulations are not compatible with innovation of technologyUsers are not being involved: est. needs, designing, etc.Care workers see it as threat to and impoverishment of careTechnology often not reliableNo continuation plan: after pilot it falls apart
Dutch Telecare ReviewImplementation: success factorsUsers like the social aspects of video communicationUsers see privacy as a medium of exchange for safetyUsers ask more during e-consultsUsers will use services they didn't expect to use at the startUsers are prepared to pay after they have experienced
added valueSafety features are most wanted, convenience remote 2nd Showing benefits are greater than costs
Dutch Telecare ReviewProject management: failure factorsProjects are complicated to oversee / manageNo clear allocation of responsibilities between partiesNo chain responsibility (“my part is OK”)
Project management: success factorsEnlarging the scale through cooperation
Dutch Telecare ReviewBusiness model: failure factorsNot investing enough to make it workNo structural funding or profitmodelNo transparent cost overview for userProducts are reliant on single/few supplier
Business model: success factorsSaving cost with open source softwareStanding out as care organization by providing e-health
October 2010Where are we in the development of the Dutch
businesscase?
Business case
We have described the way we want to develop the BCWe investigated literature, questionaires and interviewsWe made first attempts to list features of a Dutch BCWe researched possible revenues and funding for
telecare/health, seem to have balanced budgetWe found a partner that tackled most of the threats from our
research of failure factorsWe are defining services beneficial to different user groupsWe are defining a phased strategy for implementation
Business case: pro's
Some of the funding ends in a yearStructural funding is in the making (2012)Uncertain which services will be in that structural fundingContent from local partners is still bottleneckTechnology is developing quickly risk of dialectics of
progress
Business case: con's
