resthaven's annual report 2012 - 2013

AnnualReport2012-2013

Established in 1935 as a Home Mission of the Methodist Church, Resthaven is an aged care community service of the Uniting Church in Australia. Every day, Resthaven shares the lives, aspirations, experience and wisdom of more than 8,000 older people and their carers, supporting them to remain independent for as long as possible.

Resthaven aims to enhance the quality of life for older people and their carers by providing high quality, responsive services according to individual need and availability. Services extend from basic support to very high care at home, to 24 hour a day, seven days a week, high level care in residential accommodation, as well as respite for carers.

Approximately 7,000 older people access community care and support options to assist them to live independently at home and to maintain their social connections. These include social support groups, health and wellbeing services, professional nursing and allied health services, in-home support and clinical care, planned respite for carers, veteran-specifi c services and assistance with care and housing.

Around 130 people live independently in retirement units or apartments.

Resthaven operates residential aged care facilities at ten locations, supporting more than1,100 older people living in either short term respite, high or low level residential care accommodation.

Resthaven off ers services throughout metropolitan Adelaide, the Adelaide Hills, Murraylands, Riverland, Fleurieu Peninsula and the Limestone Coast.

Our workforce of approximately 1,850 employees is supported by 450 volunteers.

Funding A charitable, public benevolent institution, Resthaven is separately incorporated and fi nancially independent of the Uniting Church. Resthaven is recognised as a deductible gift recipient by the Australian Tax Offi ce.

Resthaven receives subsidies from governments, grants, client contributions and income from investments, which cover operational expenses and fund capital works. Bequests, donations and fundraising activities assist in maintaining the level of care and services provided.

Respecting DiversityResthaven recognises and embraces the diversity of the Australian community which is refl ected in Resthaven’s residents, clients, employees and volunteers. We strive for excellence in our work with individuals, value inclusion, unity and tolerance, and respect the dignity of each person.

We expect that all staff , volunteers, residents, clients, their families and carers embrace these values and treat each other with mutual respect and understanding, paying due regard to each person’s country of birth, language, culture and beliefs.

Resthaven provides outstanding care and support to older South Australians and their carers.

Resthaven is a diverse community of people: residents, clients, staff , volunteers, families, friends and other stakeholders.

We Value:• Respect• Integrity• Choice• Individuality• Independence• Belonging• Resourcefulness• Safety and Wellbeing.

Strategic Key Areas: The Strategic Plan 2010-2015 sets parameters for the direction of the organisation. Three key areas defi ne objectives and action plans:

1. To provide quality services and support for quality of life outcomes

2. To attract and retain quality staff

3. To undertake service growth and development in a planned and considered manner.

These areas remain dynamic.

Organisational Flow Chart:

ContentsPresident’s Message ______________ 1Resthaven Board _________________ 2Chief Executive Offi cer’s Review ____ 3Highlights of the Year _____________ 6Financial Review ________________ 7Financial Statements _____________ 8Our Services ___________________ 12Our Workforce _________________ 16Corporate Services ______________ 19

INTEGRITY

EXCELLENCEADVOCACY

SAFETY

QUALITY

PRIVACY

DIGNITYRESPECT

OPENNESS

RESIDENTCLIENT

SEN

CC

Y O

GGR

AD

INDEPENDENCECECE

SELF RELIANCECCECC

NCNCE

CHOICE

Residents and Clients

Volunteers and Staff

Program Managers

Senior Managers

Executive Managers

Chief Executive Officer

Resthaven Board




Program Managers

Senior Managers

Executive Managers


Resthaven Board


OverviewStatement of Purpose

Cover (L-R): At a respite outing for Resthaven Onkaparinga Community Services are Iris Morgan, Val Smith, Lee Bennetts, Norman Suitor and Denise Fiegert and below, Iris Morgan, strolls at Old Noarlunga with Gill Noonan.

Resthaven IncorporatedABN 79 976 580 833

Postal AddressPO Box 327, Unley SA 5061

Email headoffi [email protected]

Website www.resthaven.asn.au

Head Offi ce43 Marlborough StreetMalvern, South Australia 5061

Telephone (08) 8373 0211 Facsimile (08) 8373 0976

Corporate Offi ces237 Glen Osmond RoadFrewville SA 5063

Telephone (08) 8433 0300Facsimile (08) 8433 0323

202 Glen Osmond RoadFullarton SA 5063


Residential Vacancy Inquiries:Contact the Admissions Department Telephone (08) 8373 0211Email [email protected]

Community Services Inquiries:Phone 1300 13 66 33 Email [email protected]

Corporate Profi le at 30 June 2013Richard HearnChief Executive Offi cer

David Norton Executive Manager, Finance and Corporate Services

Tina Emery

Executive Manager, Residential Services

Sue McKechnie Executive Manager, Community Services

Des Itsines Executive Manager, People, Culture and Risk

Wendy MoreyExecutive Manager, Workforce Development

AuditorBDO

BankerWestpac Banking Corporation

ArchitectBrown Falconer Group Pty Ltd

Community ServicesResthaven Agedcare Alternatives1/445 Fullarton Road, Highgate SA 5063Telephone (08) 8271 3888

Resthaven Community Respite Services 31/12 Township Road, Marion SA 504336 Sussex Terrace, Westbourne Park SA 50416-8 Township Road, Marion SA 50435 Truro Avenue, Kingswood SA 5062Telephone (08) 8358 3173

Resthaven Limestone Coast Community Services17 Gordon Street, Naracoorte SA 5271914 Pavy Drive, Naracoorte SA 52711/6 Davenport Street, Millicent SA 5280Telephone (08) 8762 4389

Resthaven Marion Community Services43 Finniss Street, Marion SA 5043 Telephone (08) 8296 4042

Resthaven Murray Bridge & Hills Community Services88 Adelaide Road, Murray Bridge SA 5253Shop 5, Victoria Cres, Mt Barker SA 5251Unit 3/2, Donald St, Strathalbyn SA 5255Telephone (08) 8531 2989

Resthaven Northern Community Services16 Gillingham Road, Elizabeth SA 5112Telephone (08) 8252 6811

Resthaven Western Community Services391 Torrens Road, Kilkenny SA 5009111 Regency Road, Croydon SA 5008Telephone (08) 8345 0577

Resthaven Onkaparinga Community ServicesSuite 103, Commonwealth House Beach Road, Noarlunga Centre SA 5168Ph: (08) 8326 3444

Resthaven Paradise & Eastern Community Services61 Silkes Road, Paradise SA 5075111 Hampstead Road, Manningham SA 5086Telephone (08) 8337 4371

Resthaven Riverland Community Services60 East Terrace, Loxton SA 5333Telephone (08) 8584 5866

Maintenance Services25 Woodlands Terrace, Edwardstown SA 5039Telephone (08) 8277 0160

For the latest information, visit:

www.resthaven.asn.au

Residential ServicesResthaven Bellevue Heights47 Eve Road, Bellevue Heights SA 5050Telephone (08) 8278 8588

Resthaven Craigmore200 Adams Road, Craigmore SA 5114Telephone (08) 8254 4008

Resthaven Leabrook336 Kensington Road, Leabrook SA 5068Telephone (08) 8332 4333

Resthaven Malvern43 Marlborough Street, Malvern SA 5061Telephone (08) 8272 0222

Resthaven Marion10 Township Road, Marion SA 5043Telephone (08) 8296 7555

Resthaven Mitcham48 Smith-Dorrien Street, Mitcham SA 5062Telephone (08) 8271 0639

Resthaven Mount Gambier24 Elizabeth Street, Mount Gambier SA 5290Telephone (08) 8723 0911

Resthaven Murray Bridge53 Swanport Road, Murray Bridge SA 5253Telephone (08) 8532 1969

Resthaven Paradise61 Silkes Road, Paradise SA 5075Telephone (08) 8336 5444

Resthaven Westbourne Park30 Sussex Terrace, Westbourne Park SA 5041Telephone (08) 8271 3300

Resthaven Incorporated

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During the year, I was privileged to meet many people who benefi t directly from our extensive range of services. Every one of them confi rmed for me the importance of our work in aged care. Their wisdom, knowledge and positivity were inspirational.

President’s Message

I was also privileged to attend a number of events, including the 50th Anniversary celebrations at Resthaven Mitcham, and the offi cial opening of the University of Adelaide School of Nursing and Midwifery Learning Hub and School of Medicine Geriatrics Training and Research with Aged Care (G-TRAC) Centre. Each is a signifi cant milestone in Resthaven’s history.

I attended volunteer thank you functions and staff appreciation awards, and was especially pleased to see Andrew Stanley receive a joint Aged and Community Services SA & NT Employee Award for his work in Housekeeping Services.

Visiting the Resthaven sites helps the Board and me to understand the extent of our services and the constant need to upgrade our facilities.

The Board appreciates the many individuals who support our residents and clients. I extend my sincere thanks to them, our dedicated employees and volunteers, for their care and commitment.

The Board also appreciates the work of the executive and managers who work tirelessly and devotedly on Resthaven’s behalf.

Board members volunteer their time to monitor the organisation, focus on the future and support the Chief Executive Offi cer in this increasingly complex industry.

I thank them for their dedication and prudent fi nancial management, which together ensure that Resthaven can uphold its outstanding commitment to older people and their carers.

On behalf of the Board, I commend this report to you.

Mark PorterPresident, Resthaven Board

Above: Mark Porter, President of the Resthaven Board

Below: Former Minister for Mental Health and Ageing, Mark Butler, chats to participating clients and medical students at the launch of the G-TRAC centre at Paradise in February 2013.

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Mrs Suzanne Fuller

Registered Nurse, Certifi cate in Gerontology

• Board Member since 2010 • Member, Board Governance

Committee • Member, Anglican Church

Former:

• Aged Care Consultant with 23 years experience in aged care

• Director of Care, Hahndorf Aged Care Facility • Commonwealth Nursing Offi cer • Chair, ACA SA Care Management Executive

Rev Dr MalcolmMcArthur

MA, BD, Dip Ed, STD

• Board Member since 2003 • Member, Board Property

Committee • Member, Blackwood

Uniting Church • Deputy Chair, Pedare College Board

Former:

• Parish Minister in SA, USA and UK Director Methodist DCE

• Deputy Principal Goroka Trs. College, PNG • Superintendent Education Department of SA, • Executive Offi cer, SA Council of Churches

Board Members

Mr Greg Arthur

LLB, MAICD, CTA

• Board Member since 2011 • Member, Finance and

Audit Committee • Partner, Mellor Olsson

Lawyers • Member and Former Chairperson,

Taxation Institute of Australia (SA Div.) • Member, Law Society • Member, Australian Institute of Company

Directors

TREASURERMr Geoff TullyFellow, Institute of Chartered Accountants (FCA)

• Board Member since 2012 • Member, Board Executive• Chair, Board Finance and

Audit Committee • Member, Board Property Committee • Member, Malvern Uniting Church

Former:

• Partner, Price Waterhouse (Retired) • Member, Annesley College Council

Mr Ben Sarre

BA (Hons), Grad Dip. Proj. Mgt.

• Board Member since 2011 • Chair, Board Property

Committee • Executive Director,

Habitat for Humanity SA • Member, Seeds Uniting

Church, Aberfoyle Park • Director, Sarre Development and Advisory

Former:

• Member, Pilgrim School Board • Member, Resources Board, Uniting Church SA • Chair, Business Development Unit, Uniting

Church SA

Associate ProfessorRenuka Visvanathan

PhD, FANZSGM, FRACP, Grad Cert Ed (Higher Education), MBBS, ATCL (Pianoforte)

• Board Member since 2011 • Specialist Geriatrician • Director, Aged and Extended Care Services,

The Queen Elizabeth Hospital, Central Adelaide Local Health Network

• Director, Adelaide Geriatrics Training and Research with Aged Care (G-TRAC) Centre, School of Medicine, University of Adelaide

• Deputy Chair, Steering Committee Member, Older People’s Clinical Network, SA Health

• Member, Expert Advisory Panel to the Board of Alzheimer’s Association South Australia

• Member, Policy and Planning Committee, Australian and New Zealand Society for Geriatric Medicine (ANZSGM)

• Member, Malnutrition in the Elderly Advisory Group, Nestle Australia

• Extensive research focusing on Geriatric health, culminating in over 50 academic publications.

Mrs Barbara Sibley

MAICD

• Board Member since 2012 • Member, Board Finance

and Audit Committee • State Director, RBS Morgans

Stockbrokers • Director, AAM Adelaide Pty Ltd • Member, Brougham Place Uniting Church • Friend of the Adelaide Symphony Orchestra • Consultant to the Sukula Na Bari School.

PRESIDENTMr Mark Porter

MEdSt, BA (Hons), BEd, Grad DipT, MACE

• Board Member since 2005 • Member, Board Executive • Member, Board Finance and

Audit Committee• Member, Board Governance Committee • Member, Board Property Committee • Headmaster, Woodcroft College • Parishioner, St John’s Anglican Church • Board Member, State and National

Independent School Associations

DEPUTY PRESIDENTMrs Lee Sando

Registered Nurse, Certifi cate in Gerontology

• Board Member since 2001 • Member, Board Executive• Chair, Board Governance

Committee• Member, Board Property Committee• Member, Malvern Uniting Church

Former:

• Aged Care Consultant with 25 years experience in senior management positions in aged care

• President, Australian Nursing Homes and Extended Care Association

Resthaven BoardBoard Executive

Corporate Governance An aged care community service of the Uniting Church in Australia, Resthaven is a separately incorporated

Public Benevolent Institution that operates within the scope of the Associations Incorporations Act.

The Resthaven Board reports annually to the Uniting Church and is responsible for good corporate

governance, focusing on organisational purpose, setting and monitoring strategic direction, operational and

fi nancial performance and Board governance policies. The Board is the legal authority of the organisation and

is committed to acting responsibly, ethically and with the highest standards of integrity and accountability.

Board members are trustees representing the interests of the organisation’s stakeholders, both constitutional

and moral, entrusted to ensure sound management and to achieve the objects of Resthaven. Operations and

revenue generated are solely focused on Resthaven‘s purpose.

Board membership is by invitation, with a majority to be members of the Uniting Church. The Board may

co-opt non-Board members to the Board Committees: Property, Governance, Finance and Audit.

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Above: The Executive Team (L-R, standing) Des Itsines, Executive Manager, People, Culture and Risk; Richard Hearn, Chief Executive Offi cer; Sue McKechnie, Executive Manager, Community Services; Wendy Morey, Executive Manager, Workforce Development and Governance. (L-R, seated) Tina Emery, Executive Manager, Residential Services; David Norton, Executive Manager, Finance and Corporate Services.

Below: Resthaven Westbourne Park residents Noel and Edna Newcombe enjoy the garden.

Chief Executive Offi cer’s ReviewResthaven’s core purpose is to provide high quality care and support for older people and their carers, aiming to improve their quality of life.

Our services expand in response to growing need, whilst maintaining the quality of services provided to our residents and clients. We off er choice to our community, which includes individuals of all backgrounds, beliefs and lifestyles.

Aged Care ReformsIt is well known that the number of people requiring support in their later years is expected to increase exponentially. As Australia’s population ages, service providers and governments have a responsibility to plan for this increasing demand. The current aged care reforms aim to prepare, giving more choice for individuals to live in their homes for as long as feasible, whilst making greater personal contributions. The next few years will be an important period of service adjustment to off er more choice, along with more individual responsibility.

Resthaven advocated for gradual implementation of reforms and increasing supply in community services.

The Government’s Living Longer Living Better aged care reforms were a primary focus this year. In April 2013, the Government announced a staged introduction of the reforms over at least fi ve years, initially from 1 January and 1 July 2013. Most of the initial reform period impacts on the community care sector, preparing for consumer directed care and alignment of responsibility for aged care to the Federal jurisdiction. A good outcome is an increase in the number of

people able to stay living in their own home for longer. A key priority is to understand how market supply and demand will aff ect client choice.

A signifi cant reform to commence in July 2014 is the introduction of means testing within the new four levels of Home Care packages. The proposed system has some inequities when applied to part-pensioners. However, as a matter of principle, we support the concept of individuals contributing to the cost of their care.

We have reservations about deregulation of supply within the residential care sector, as this may signifi cantly impact on the sustainability of services. In residential care, preparation involved advocacy in refi ning the pricing model to be adopted and how to ‘price’ our accommodation for a market driven system. The additional subsidies linked to the post 20 April 2012 accommodation refurbishment criteria also attracted considerable review and advocacy. Greater equity of access is required for facilities built in the past seven years and initiatives shown to maintain high standards.

A challenging aspect of the reforms that caused signifi cant debate within the sector was the proposed workforce supplement.

Although the reforms may not have been as extensive as many had hoped in relation to the Productivity Commission Report, Caring for Older Australians, there are important, lasting changes being implemented.

Social ResponsibilityAs a public benevolent institution, Resthaven recognises our corporate social responsibility to the community.

We support research projects and programs that have a practical benefi t for older Australians. We listen to, encourage and support older people to ensure that we understand their needs and expectations, and we actively advocate on their behalf.

Resthaven undertakes and partners with other professional bodies to research topics with practical applications that will improve and enhance healthy living for older people. Recent research includes internal projects, such as investigating online shopping, to the national oral health care project, which is now a mainstream outcome in aged care facilities across the nation.

“The care, understanding, support and information given was so appreciated ‒ thus making this emotional time for both my mother and myself so much easier. Thanks to one and all.” Family member

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Below: (L-R) Professor Alistair Burt, Dean, School of Medicine, Professor Mike Brooks, Deputy Vice Chancellor, Associate Professor Renuka Visvanathan, Richard Hearn, Resthaven CEO, Minister for Mental Health and Ageing, Mark Butler and Professor Justin Beilby at the launch of the G-TRAC Centre in February 2013.

Pictured above: Board President, Mark Porter, opens the ‘Learning Hub’ at Resthaven Mitcham with University of Adelaide’s Professor Justin Beilby.

Chief Executive Offi cer’s ReviewOther research includes:

• understanding dementia, in partnership with Alzheimer’s Australia (Resthaven is one of the few service provider organisations that have contributed to the Alzheimer’s Australia Research Foundation);

• disaster management and investigating ‘Culture and Spiritual Life of Residents’, with the Flinders University of SA;

• understanding consumer preferences, with Council on the Ageing (COTA) and Adelaide University;

• and trialling workforce initiatives and work placements with the University of South Australia, TAFE, Commonwealth Rehabilitation Service and more.

Our research also involves the areas of safety and the use of technology.

In 2013, the “Clinical Mentoring: From Evidence base to Outcomes for Older People” and the “Teaching and Research in Aged Care” research projects gathered momentum, with mentors and site champions appointed. Both projects continue into 2014.

Two exciting developments with the University of Adelaide off er hands-on training opportunities in an aged care environment.

An Aged Care Learning Hub for nursing students was launched at Resthaven Mitcham on 21 November 2012. A collaboration between the University of Adelaide and Resthaven, funded by Health Workforce Australia, it off ers students real-life hands-on experience in aged care.

On 27 February 2013, Minister for Mental Health and Ageing, Mark Butler, opened the Adelaide Geriatrics Training and Research with Aged Care (G-TRAC) Centre, at Resthaven Paradise. The Centre is a collaboration between the University and Resthaven, supported by the Department of Health and Ageing and Health Workforce Australia. It off ers medical students and health professionals the opportunity to work with older people to extend their knowledge, capacity and skills, improve their health and well being and promote positive and healthy approaches to ageing.

Other shared research projects with tertiary groups and aged care providers relate to better practice, workforce attraction and consumer directed care services.

Additionally, Resthaven sponsors relevant seminars and workshops, engages in community consultation and encourages support for carers of frail, older people.

We fund several scholarships to encourage students to consider career options in aged care, although this is not a requisite outcome for receiving a scholarship.

Our environmentally responsible approach includes waste recycling and storm water reticulation, use of long life lighting, and environmentally aware building practices.

Our research reports and other information is freely available for download from our website, for the use of the general public, government, and scientifi c and academic communities for non-commercial use.

These are just a few of the ways in which Resthaven gives back to the community.

Aged Care AlternativesResthaven’s three year trial sponsorship of the Aged Care Alternatives information centre was reviewed, in view of the government’s proposed ‘Gateway’ that is part of the aged care reforms. The review identifi ed that this free service to the public is an important option that off ers face to face information, using the skill of a very capable team of volunteer ‘Options Guides’. However, being completely independent to Resthaven was not viable in the long term and it was resolved to make it more clearly a Resthaven service for the community in the new fi nancial year.

We continue to advocate for face to face assessment options in the proposed My Aged Care (Gateway) reforms.

International relationsLast year, Wendy Morey followed her long term interest in volunteering in Cambodia. An interesting opportunity arose in late 2012, when we hosted visitors from Thailand, Mr Arnop Chirakiti from Baan Sudthavas (BSV), his wife, and sister. Located 25 kilometres from Bangkok, they are establishing a family funded, 135 bed charitable facility for destitute, elderly women. It will operate without government subsidies. This is reminiscent of Resthaven’s origins in the early 1930s. During their visit, we shared information about our system, and Wendy spent time and assisted them in Thailand. Wendy recommenced at Resthaven in mid 2013.

Quality of serviceWe continued to meet the Government’s rigorous industry standards and commenced the formal community Quality Framework review of our Community Services.

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Above: Winner of the ACSA SA & NT Employee Award, Andrew Stanley, Relieving Coodinator of Housekeeping Services, in the dining room at Resthaven Westbourne Park.

Chief Executive Offi cer’s ReviewAll services reviewed thus far have received excellent feedback, meeting all requirements.

We acknowledge that sometimes we may not meet the expectations of individuals or their family members. We are very keen to receive feedback about any concerns that individuals may have and seek to rectify any matter brought to our attention as soon as possible. We also encourage residents and clients to consider independent support in raising a particular matter, such as the Aged Rights Advocacy Service, if they prefer.

WorkforceWith a workforce of nearly 1850 employees and 450 volunteers, I acknowledge the important contribution made by many individuals to Resthaven and thank them for their good work. It is wonderful to hear heart warming stories of the relationships between our staff and those receiving our services, and the positive outcomes that this relationship achieves. Working with older people is a privilege. It is demanding, yet good, work provided by genuinely caring people. I highly value those involved in contributing to this important aspect of the fabric of the Australian community.

Resthaven’s workforce is led by a very capable management team. I appreciate the valuable contribution made by each and every one. I also extend my thanks to the Executives, who work diligently and assiduously to ensure professional service outcomes that result in outstanding care and support of older people and their carers.

In AppreciationUnfortunately, Gerald Welden, Executive Manager Financial Services, retired recently, due to a serious accident in late 2012, which resulted in his prolonged absence. I acknowledge and appreciate the signifi cant contribution Gerald made throughout the decade that he prudently managed Resthaven’s fi nancial services. I am grateful for his leadership and the quality of the systems that he developed. It is testament to his skill that it allowed David Norton, Executive Manager Corporate and Property Services, to take on additional responsibilities during his absence. We wish Gerald all the best in his retirement.

I also appreciate the additional contribution made by our Accountant, Trevor Neate, and the accounting team during this lengthy period, in what is a critical time in the business and accountability cycle.

We wish Elaine Whitford well in her retirement from full time work and thank her for her contribution in various management roles.

We were excited that Andrew Stanley, Relieving Coordinator of Housekeeping Services, was jointly awarded the 2013 Employee Award in the Aged and Community Services (SA&NT) Awards for Excellence, for his work in the menu development and housekeeping services across Resthaven. Andrew is an outstanding example of service and commitment.

BoardAn important area that continues to evolve and improve is Resthaven’s governance processes.

Resthaven is truly fortunate to have high calibre Board members governing the organisation. They bring a great sense of responsibility to the important work they undertake, which aff ects so many individuals. Each year, the Board meetings include annual presentations from residential and community services and each executive area. During the year, specifi c education for the Board centred on important elements of the Workplace Health and Safety legislation and the obligations of Board members.

The Board provides excellent leadership and governance of the organisation. I personally appreciate the support and commitment that each member off ers me.

The Board President, Mark Porter, provides key personal support and very eff ectively manages Board business. He is ably supported by the Chairs of Board committees, Lee Sando , Geoff Tully and Ben Sarre. The Board invests time in broadening its understanding of Resthaven’s services, via its committees: Governance, Finance and Audit, Property and Executive. I also appreciate the added skills of two Board-appointed committee members, Carole Davidson (former President and Treasurer of the Board) and Di Wickett (former Board member).

Our PurposeResthaven exists to work with and support older people and their carers in enjoying the best quality of life possible.

In February this year, we farewelled a stalwart Resthaven Leabrook personality, Miss Dorothy Shipard. Dorothy worked and lived most of her life at Resthaven, and was considered ‘family’. She embodied all that we strive for: humility in dedicated service, unfaltering commitment and loyalty, care and compassion.

In her memory and that of all the countless older people we meet every day, value, respect and treasure their wisdom. I share Dorothy’s favourite poem overleaf.

Richard Hearn

Chief Executive Offi cer

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Above: Max Harding enjoys Resthaven Mitcham’s 50th Anniversary Celebration with former site manager and Director of Care, Judy Steel.

Awards• Staff Appreciation Awards, 5 July 2012,

at Resthaven Leabrook.

• Resthaven Mount Gambier: ‘Regional Development Award’ fi nalist.

• Andrew Stanley wins State Aged & Community Services SA & NT ‘Employee Award’, automatically a National Finalist.

• Peter Jenkin becomes Australia’s fi rst Palliative Care Nurse Practitioner in Aged Care employed by an aged care provider.

Events• Launch of the University of Adelaide

‘Learning Hub’ for nursing students at Resthaven Mitcham.

• The University of Adelaide ‘Geriatrics Training and Research with Aged Care (G-TRAC) Centre’ opens at Resthaven’s Paradise campus, for medical students.

• Resthaven Mitcham celebrates it’s 50th Anniversary, 1962 - 2012.

• Sunfl ower High Teas to thank volunteers.

Highlights of the Year

Smiling is InfectiousSmiling is infectious,

You catch it like the fl u,

When someone smiled at me today,

I started smiling too.

I passed around the corner

And someone saw my grin.

When he smiled I realised

I’d passed it on to him.

I thought about that smile,

then I realised its worth.

A single smile, just like mine

could travel round the earth.

So, if you feel a smile begin,

Don’t leave it undetected.

Let’s start an epidemic quick,

and get the world infected!

Attributed to Matthew John Fraser

ExpansionNew funding to expand the range of Community Services, including respite services and expansion of the Assistance with Care and Housing for the Aged program.

Below: Ridgway House Community Respite Services clients enjoy a meal in the dining room.

Right (L-R): Manager Volunteer Resources, Stacey Thompson, volunteer Jan Rothwell and Manager, Resthaven Craigmore, Kerri-Anne Barnes at the Craigmore Volunteer High Tea in May 2013.

Above: Resthaven salutes the late Dorothy Shipard, a stalwart supporter of Resthaven as an employee, volunteer and, fi nally, a resident at Resthaven Leabrook. As a tribute to her, we honour her memory with her favourite poem, at right.

Below: Dr Sam Smart confers with Nurse Practitioner, Peter Jenkin, at Resthaven Mitcham.

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Overview of Financial PositionResthaven recorded a surplus for the year of $7,997,101, compared with $8,995,041 in 2012.

At 30 June 2013, Net Assets/Total Equity totalled $199,278,769, compared with $179,556,000 in 2012.

Statement of Surplus or Loss and other Comprehensive IncomeA summary of the surplus for the year is as follows:

2013 2012

Defi cit from Residential and Client Services ($5,587,537) ($2,537,839)

Revenue Primarily of a Capital Nature $13,584,638 $11,532,880

Surplus for Year $7,997,101 $8,995,041

Loss from Residential and Client ServicesTotal Operating Revenues increased by $2,987,550 (3.4%) to $91,643,534 for the year, the major increases being in Government subsidies of $2,400,227 and resident and client fees of $1,436,210.

Total Operating Expenses increased by $6,037,248 (6.6%) to $97,231,071 for the year, the major increase being salaries and other personnel costs of $5,310,063 (7.8%) to $73,606,862.

These increases include additional staffi ng and operating costs to meet the increasing occupancy at the new Mount Gambier site, together with ongoing demand for residential accommodation and continued growth in Community Services.

Revenue Primarily of a Capital NatureTotal Capital Revenues increased by $2,051,758 to $13,584,638 for the year.

The increase predominantly resulted from investment income, as the value of investments rose considerably. Subsidies received for residents eligible for funding support increased from 44.4% to 46.9% through the course of the year.

Investments achieved a return of 6.59% (2012: 4.65%). Interest rates are at historically low levels, and improving equity markets resulted in better returns over 2012.

Statement of Financial PositionA summary of the fi nancial position as at 30 June 2013 is as follows:

2013 2012

Total Assets $310,821,823 $287, 409,099

Total Liabilities ($111,534,054) ($107, 853,099)

Net Assets/

Total Equity$199,278,769 $179,556,000

Total AssetsTotal Assets increased by $23,412,724 for the year.

Property, plant and equipment increased by a net amount of $7,216,436, with the closing balance being $209,622,011. Included in this increase is capital expenditure of $5,491,142, less depreciation of $6,771,209. The balance of the net increase comprises $10,174,031 arising from revaluation to this class of assets and disposals and amounts expensed, totalling $1,677,528.

Financial assets increased in value by $17,789,969 for the year, to stand at $90,573,159.

Total LiabilitiesTotal Liabilities increased by $3,689,955, to a balance of $111,543,054 at 30 June 2013.

Resident loans recorded a net increase of $2,682,470 to a balance of $88,986,349 at 30 June 2013. All Resident Loans are recognised as current liabilities, refl ecting the nature of the obligation. During the year repayments of resident loans totalled $16,968,871 (2011/12: $17,127,280).

Provisions for Employee entitlements increased by $1,114,848, to a balance of $12,249,584. At 30 June 2013, the total number of employees was 1,848 (30 June 2012: 1,783).

Financial Review 2012-13

Financial Review 2012-13 Cash Flow StatementCash on hand increased by $219,591 to a balance of $3,410,931 at 30 June 2013. This increase was as a result of the following cash fl ows.

Net cash fl ows from operating activities

Operating activities generated cash of $15,665,882.

The signifi cant items were the surplus for the year of $7,997,101 and the Depreciation expense of $6,477,282.

Cash fl ow from investing activities

A net out fl ow of $20,427,134 occurred.

The signifi cant items were the net expenditure for property, plant and equipment of $5,491,142 and the net expenditure on Investments of $15,781,683.

Cash fl ow from fi nancing activities

Financing activities generated cash of $4,980,843.

The signifi cant item was the net proceeds received from Resident loans of $5,580,843.

Capital CommitmentsAt 30 June 2013, there were capital commitments of $8,725,197, primarily attributable to the upgrade and refurbishment project at Leabrook.

General Purpose Financial ReportResthaven has prepared a General Purpose Financial Report in accordance with Australian Accounting Standards, (including Australian Accounting Interpretations) and the requirements of the Associations Incorporation Act (SA) 1985.

David Norton

Executive Manager Finance and Corporate Services

“Resthaven staff couldn’t have been more helpful during the entire admissions process. Consequently my mother is now living comfortably at Resthaven after only a relatively short waiting period; thus removing a very heavy load from my mind.

All staff were most friendly, helpful and professional, and gave me great confi dence that my mother is in good hands.”

Family Member

8

Financial StatementsIncome Statement for the Year Ended 30 June 2013Five Year Comparison 2013 2012 2011 2010 2009

INCOME $ $ $ $ $

Residential and Client Services

Revenue - Operating

Donations 40,953 65,438 21,411 27,151 29,341

Government subsidies 70,554,794 68,154,567 62,065,511 55,941,429 49,140,825

Other revenues 428,024 1, 252,426 494,033 360,964 257, 234

Residents and client fees 20,619,763 19,183,553 17, 485,633 16,005,553 14,874,112

91,643,534 88,655,984 80,066,588 72,335,097 64,301,512

EXPENSES $ $ $ $ $

Expenses - Operating

Audit, legal and consulting 96,870 70,675 95,536 113,802 60,182

Depreciation - Profi t/Loss/Sale of assets 6,532,088 6,499,559 5,584,637 5,172,606 5,331,497

Food and housekeeping supplies 3,781,887 3,674,609 3,218,529 2,935,811 2,880,470

Fuel light and power 1,810,765 1,440,561 1,207,120 1,102,287 875,572

Insurance 226,470 220,331 185,210 175,993 158,043

Laundry and cleaning 1,562,863 1,536,265 1,393,799 1,281,288 1,231,153

Motor vehicle and travelling 1,042,314 949,413 936,086 921,840 752,183

Other expenses 1,060,584 497,540 599,066 914,152 475,762

Printing, stationery, postage, telephone 846,473 822,850 792,983 733,369 684,286

Rates, taxes and other property expenses 1,116,630 1,003,633 833,909 737,656 547,850

Repairs and maintenance 5,395,293 5,870,380 4,710,765 3,443,435 2,721,896

Salaries and other personnel costs 73,606,862 68,296,799 60,728,998 55,376,213 49,529,023

Subscriptions, licences and publications 151,972 311,208 157, 898 84,610 225,918

97,231,071 91,193,823 80,444,536 72,993,062 65,473,835

(Defi cit) from Residential and Client Services (5,587,537) (2,537,839) (377,948) (657,965) (1,172,323)

INCOME $ $ $ $ $

Revenue - Primarily of a Capital Nature


Investment income 5,617,946 4,655,446 4,723,744 4,255,558 1,474,492

Legacies 12,432 16,749 84,687 854,323 142,000

Resident capital retentions 1,649,635 1,511,497 1,595,298 1,294,891 1,484,893

Residents fees 2,060,052 1,707, 749 1,144,556 842,335 682,273

Total 13,584,638 11,532,880 10,416,518 9,814,447 5,949,282

SURPLUS FOR YEAR $7,997,101 $8,995,041 $10,038,570 $ 9,156,482 $4,776,959

9

Statement of Financial Position as at 30 June 2013Five Year Comparison 2013 2012 2011 2010 2009

ASSETS $ $ $ $ $

Current Assets

Cash and cash equivalents 3,410,931 3,191,340 4,227,498 6,716,822 7,718,440

Trade and other receivables 7,196,061 9,010,114 7,089,289 8,358,844 7,765,427

Financial assets 53,379,366 38,321,254 35,601,323 31,133,098 20,341,525

Other current assets 19,662 18,881 19,513 44,815 23,048

Total Current Assets 64,006,020 50,541,589 46,937,623 46,253,579 35,848,440

Non Current Assets

Financial assets 37,193,793 34,461,936 37,367,236 35,154,611 39,737,697

Property, plant and equipment 209,622,010 202,405,574 192,917,386 177,958,175 147,948,597

Total Non Current Assets 246,815,803 236,867,510 230,284,622 213,112,786 187,686,294

TOTAL ASSETS 310,821,823 287,409,099 277,222,245 259,366,365 223,534,734

LIABILITIES $ $ $ $ $

Current Liabilities

Trade and other payables 93,910,369 90,697,697 87,824,491 84,582,254 75,038,199

Short-term provisions 8,461,191 7, 547,139 7, 548,634 4,435,171 3,751,018

Other current liabilities 733,101 770,666 635,887 549,850 999,364

Borrowings 600,000 600,000 600,000 - -

Total Current Liabilities 103,704,661 99,615,502 96,609,012 89,567,275 79,788,581

Non Current Liabilities

Borrowings 4,050,000 4,650,000 5,250,000 4,500,000 1,500,000

Long-term provisions 3,788,393 3,587, 597 3,588,556 4,553,324 4,372,289

Total Non Current Liabilities 7,838,393 8,237, 597 8,838,556 9,053,324 5,872,289

TOTAL LIABILITIES 111,543,054 107, 853,099 105,447,568 98,620,599 85,660,870

NET ASSETS 199,278,769 179,556,000 171,774,677 160,745,766 137, 873,864

EQUITY $ $ $ $ $

Retained earnings 104,007,673 96,010,572 87,015,531 76,976,961 67,820,479

Reserves 95,271,096 83,545,428 84,759,146 83,768,805 70,053,385

TOTAL EQUITY $ 199,278,769 $179,556,000 $171,774,677 $160,745,766 $137,873,864

Financial Statements

10

Statement of Cash Flows for the Year Ended 30 June 2013Five Year Comparison 2013 2012 2011 2010 2009

$ $ $ $ $

Cash fl ows from operating activities


Investment income received

Dividends received 1,329,587 1,235,259 810,448 666,285 272,095

Interest received 3,250,875 3,297,821 2,973,853 2,923,824 3,648,629

Other investment income received 424,119 64,257 552,472 550,091 899,108 Receipts from residents and other sundry debtors

23,487,763 23,737,412 20,825,618 19,385,217 17,469,853

Payments to suppliers and employees (87,589,305) (85,801, 468) (72,117,635) (67, 457, 742) (58,951,254)

Net cash fl ows from operating activities 15,665,882 14,329,287 17, 978,500 14,576,444 14,644,880

Cash fl ows from investing activities

Purchase of property plant and equipment (5,491,142) (17,674,703) (22,368,380) (23,407,732) (16,316,103)Proceeds from sale of property, plant and equipment

845,691 388,477 543,980 285,226 628,240

Purchase of investments (39,314,245) (15,841,659) (21,224,780) (10,363,206) (22,516,892)

Proceeds from investments 23,532,562 14,577, 554 15,411,399 4,995,324 17, 768,607

Net cash fl ows used in investing activities (20,427,134) (18,550,331) (27, 637, 781) (28,490,388) (20,436,148)

Cash fl ows from fi nancing activities

Proceeds from borrowings - - 1,500,000 3,000,000 1,500,000

Repayment of borrowings (600,000) (600,000) (150,000)

Proceeds on loans from residents 22,279,714 20,912,167 18,396,657 25,214,482 20,294,354

Repayment on loans from residents (16,698,871) (17,127, 281) (12,576,700) (15,302,156) (9,795,533)

Net cash fl ows used in fi nancing activities 4,980,843 3,184,886 7,169,957 12,912,326 11,998,821

Net increase / (decrease) in cash held 219,591 (1,036,158) (2,489,324) (1,001,618) 6,207, 553

Cash at the beginning of the year 3,191,340 4,227,498 6,716,822 7, 718,440 1,510,887

Cash at the end of the year 3,410,931 3,191,340 4,227,498 6,716,822 7, 718,440

Note: A complete audited fi nancial report will be made available upon request.


Below: Resthaven Riverland Community Services client, Margaret Winter, with Chief Executive Offi cer Richard Hearn.

Below: Resthaven Western Community Services off ers community respite at Regency Cottage so that carers can have a relaxing break.

11

REVENUES BY DIVISION $ %

Low care A 35,162,932 33.4%

High care B 40,290,541 38.3%

Therapy services C 1,918,379 1.8%

Independent living units D 594,417 0.6%

Community programs E 20,473,961 19.4%

Investment income F 5,954,288 5.7%

Other areas G 833,654 0.8%

Total 105,228,172 100.0%

REVENUE BY SOURCE $ %

Government subsidies A 74,799,367 71.1%

Resident fees B 22,679,815 21.5%

Resident capital retentions C 1,649,635 1.6%

Investment income D 5,617,946 5.3%

Other revenues E 481,409 0.5%

Total 105,228,172 100.0%

EXPENSES $ %

Salaries A 73,606,862 75.7%

Housekeeping, energy etc B 7,155,515 7.4%

Depreciation C 6,532,088 6.7%

Maintenance D 5,395,293 5.6%

Administration E 3,424,683 3.5%

Property rates & taxes F 1,116,630 1.1%

Total 97,231,071 100.0%

SURPLUS FOR YEAR $7,997,101

Property rates and taxes

Administration

Maintenance

Depreciation

Housekeeping, energy, etc

SalariesA

B

C

D

E

F

Other areas

Investment income

Community programs

Independent living units

Therapy services

High care

Low careA

B

C

D

E

F

G

Other revenues

Investment income

Resident capital retentions

Resident fees

Government subsidiesA

B

C

D

E


Left: Resthaven Marion residents Thelma White and Robert Adey enjoy gardening in the raised garden beds.

Below: Resthaven Bellevue Heights resident, Laural Crump, enjoys seeing Community Visitor, Robyn Richards’ garden on her iPad.

12

Our ServicesResthaven services extend from basic support to very high care, for people living at home or in residential accommodation, as well as retirement living options and respite for carers.

Resthaven advocates for the major issues of an ageing population, including dementia, palliative care and social engagement.

Our services meet quality standards and we maintain quality service outcomes in a system undergoing considerable change.

Partnering with clients and their carers is a key success factor in our ability to support people to remain as independent as possible. This year, additional emphasis was placed on direct services for carers, inviting carers to peer support groups, information sessions, counselling and advocacy.

Resthaven Community Advisory Groups engaged with the community regarding local needs and service development opportunities.

Due to the aged care reforms, terminology was reviewed and minimum data sets in relation to special needs groups were identifi ed.

Community ServicesResthaven promotes wellbeing, independence and autonomy for clients to remain positively engaged with their life, aspirations and social contacts. Services range from once-only contacts for information and advice, short term rehabilitative and restorative services

(centre based therapy and in-home post hospital) and longer term groups, or one-on-one support.

This year, 7,000 older people living throughout metropolitan Adelaide, the Adelaide Hills, Murraylands, Riverland and the Limestone Coast received Resthaven Community Services:• 2,432 Therapy clients:

An average of 1,010 people attended our therapy centres each month, with a total of 24,200 episodes of service delivered.

• 4,568 In-home, community and respite services to consumers:Every week, approximately 8,100 hours of direct services were provided to Resthaven clients living in the community. This represents an increase of 6% in service hours for in-home and community based services from previous years.

More than 270,000 visits were made to people’s homes to deliver services; with approximately 1.3 million kilometres travelled by staff .

The average age of community clients was 78 years (83 years for those receiving in-home support), with 31% male and 69% female. Many are frail and have high and complex needs.

The proportion of people from culturally diverse backgrounds ranged from 18% (average) to 100% (for CALD specifi c services). Approximately 3% of clients receiving Murray Bridge services were Aboriginal (<1% in other services).

Overall, 16% of clients had social and/or fi nancial disadvantages and 36% lived alone.

Service growth, particularly in rural areas, extended respite for carers and support for older people who are at risk of homlesslessness.

Substantial changes to systems of reporting and contract compliance were required, due to the transition of all funding to the Federal Government.

A range of grant funded services for Home and Community Care, National Respite for Carers and Day Therapy required new contracts from 1 July 2012 - 30 June 2015.

The Government announced the creation of Home Care Packages (HCP) to replace existing Community Aged Care Packages (CACP) and Extended Aged Care at Home (EACH) packages from 1 August 2013. A requirement of the legislation is that all Home Care Packages are to be delivered in a Consumer Directed Care (CDC) mode from 2015. Resthaven is well placed to respond, as Consumer Directed Care is to become the basis of all our packaged care service delivery.

Developments included creation of web based tools so that clients and their families can manage their plans of care and service budgets online, and training materials for consumers to help them better understand CDC.

Below (L-R): Community Services Managers, Deb McDonald, Marion Community Services; Manule Harpas, Onkaparinga Community Services; Cecelia Oxborrow, Murray Bridge and Hills Community Services; Marilyn O’Connor, Senior Manager, Community Services; Jill Schutz, Northern Community Services; Franco Parenti, Western Community Services; Carole Matthews, Community Respite Services; Caroline Martin, Riverland Community Services; Elizabeth Southall, Limestone Coast Community Services; Grant Edwards, Paradise and Eastern Community Services.

Above: Physiotherapist, Justin Chai treats Alice Nash at Resthaven Northern Community Services.

13

Our Services

Our Services

Multicultural ServicesResthaven’s Multicultural Project Offi cers maintained strong links with the German, Polish, Chinese and Serbian communities and assisted the Islamic community.

A project funded by the Department of Health and Ageing, called ‘Aged Care Discussions’, commenced. This project involves collaboration with the Bulgarian, Czech, Macedonian, Lithuanian, Russian and Slovak communities to increase access to aged care related information.

Retirement LivingIndependent retirement living is available at fi ve locations: Bellevue Heights, Marion, Malvern, Paradise and Mount Gambier.

Six serviced apartments at Mount Gambier off er hotel services. This is a select market, with one apartment occupied at the end of the fi nancial year.

During the year, there was a turnover of 21 (17%) of the 119 Independent Retirement Living Units at the remaining four sites.

Eight retirement apartments are currently under construction at Leabrook. Featuring two or three bedrooms, this is a new retirement option for Resthaven.

Several units at Bellevue Heights were extensively upgraded to meet current expectations. This is the fi rst major refurbishment since they were constructed more than thirty years ago.

Residential Services

High quality residential services are provided in line within best practice guidelines across ten sites, with 1,068 approved places (including 22 respite places). Meeting and exceeding expectations is a high priority for all residential services. The Residential Management Team consolidated this year. They manage some complex and challenging situations, including behaviour related to residents with dementia, as well as increasing expectations of residents and their families. Any gaps identifi ed in service delivery are proactively managed.

During the year, 13 Unannounced Assessment Contact visits to residential sites from the Aged Care Standards and Accreditation Agency demonstrated full compliance with the standards on all occasions.

Resthaven has provisional approval for 92 places for the proposed residential facility at Port Elliot. The development is expected to commence next fi nancial year.

Resthaven Mount Gambier, which opened on 4 July 2011, is now fully occupied to current capacity.

With an overall average age of 86.4 years, resident ages range from 61 to 105 years.People aged 100 years or more are the fastest growing age group in Australia. Centenarians receive a congratulatory message from the Board, and many are featured in newsletter articles.

RESTHAVEN COMMUNITY SERVICES CLIENTS AS AT 30 JUNE 2013

Community Respite Services Living with memory loss 65

Respite services 665

Limestone Coast Community Services

In-home and community support 410

Respite services 67

Assistance with care and housing for the aged 4

Marion Community Services In-home and community support 378

Therapy 882

SALHN chronic conditions 85

Murray Bridge & Hills Community Services


Respite services 39


Northern Community Services

Therapy 871


Onkaparinga Community Services

Respite services 22


Paradise & Eastern Community Services

Therapy 679

In-home support 486


Respite services 89

Riverland Community Services



Western Community Services In-home and community support 216

Respite services 39

TOTAL 6,465

NOTE: in addition, approximately 700 clients were supported by other agencies under contracts auspiced by Resthaven.

“We are very impressed by the carers ‒ they are cheerful, helpful and very supportive of mum.”

Relative

Below: Resthaven Leabrook centenarian, Sylvia Allen

14

Our Services

Managers of Residential Care Services: (L-R, standing) Anthea Tyler, Relieving Manager, Residential Care Services; Jane Abbot, Resthaven Mitcham; Kerri-Anne Barnes, Resthaven Craigmore; Terry Kirkwood, Resthaven Malvern; Pamela Alde, Resthaven Mount Gambier; Toni Bickley, Resthaven Marion; Scott Hill, Resthaven Bellevue Heights; and Marian Greenshields, Resthaven Westbourne Park. (L-R, seated) Sue Springbett, Resthaven Paradise; Barbara Kompier, Resthaven Murray Bridge; Heather Kerby-Eaton, Resthaven Leabrook; and Merilyn Paris, Relieving Manager, Residential Care Services.

RESIDENTIAL ACCOMMODATION LENGTH OF STAY, 1 JULY 2012 – 30 JUNE 2013

(Days) Residential Care Independent Living Units

Shortest Stay 1 day 28 days

Longest Stay 24.1 years 24 years

Average Stay 2.7 years 5.2 years

NUMBER OF RESIDENTIAL PLACES BY LOCATION AND TYPE AS AT 30 JUNE 2013

Location High Care Low Care RespiteTotal Licensed

BedsIRLUs SAs

Bellevue Heights 55 43 1 99 67

Craigmore 43 43 3 89

Leabrook 40 69 2 111

Malvern 35 37 1 73 5

Marion 64 91 4 159 37

Mitcham 48 57 2 107

Murray Bridge 53 24 1 78

Mount Gambier 60 28 4 92 6

Paradise 43 87 2 132 10

Westbourne Park 46 81 2 129

“I just loved it. The food was good. The service was excellent. The gardens were lovely. My room was heaven. The other residents were so nice to me. What a lovely place you have. What more can I say?Thank you!”

Residential Respite Client

Throughout the year, there were 448 new admissions; 198 new low care admissions (184 in 2011-12), and 306 to high care (280).

Residential respite accommodation was better utilised, with 397 admissions (372 in 2011-12). This represents a 6.9% increase in high care and a 10% increase in low care respite admissions on the previous year.

Residential respite accommodation was occupied for a total of 6,639 days out of a possible 8,030 days, which equates to 83% occupancy throughout the year. The increase is primarily due to increased capacity at Resthaven Mount Gambier.

ChaplaincyResthaven’s Coordinating Chaplains contribute to the wellbeing of residents. They conduct ecumenical worship services and informal Chaplain’s chats; gathering signifi cant communities of residents.

Their commitment to visiting residents who have been sick and/or hospitalised has been a feature of their ministry, as has their intentional work in connecting Resthaven and the wider church community.

They focus on pastoral care and fostering friendships; facilitating meaningful conversation among residents at book clubs, shared meals and through their presence at Leisure and Lifestyle events.

Annual Memorial Services at each site are appreciated by residents and families alike, as a way of honouring and remembering those people who have died during the year. Funeral services are conducted at the request of family and friends of residents.

Coordinating Chaplains assisted some residents to participate in research regarding the spiritual and cultural understanding of those living in residential aged care.

Volunteer Chaplains Assistants are instrumental in supporting the Chaplaincy program. They engage with residents individually and provide important personal connections.

15

Our Services

Our Services

Above (L-R): Leonie Robson, Senior Manager, Clinical Services; Darren Pike and Jenny Whitting, Senior Managers, Residential Services.

CENTENARIANS AS AT 30 JUNE 2013

Name Resthaven Site AgeSylvia Allen Leabrook High Care 100

Alice Campbell Mount Gambier High Care 100

Giuseppina Corbino Paradise and Eastern Community Services 100

Veritas (Vera) Jarrad Marion Low Care 100

Violet Kay Northern Community Services 100

Jantina (Tina) Kuipers Paradise Low Care 100

Eugenie Muller Murray Bridge High Care 100

Beatrice (Ruth) Powell Westbourne Park High Care 100

Florence Jean Starr Western Community Services 100

Raymond Wundersitz Limestone Coast Community Services 101

Eileen Amber Westbourne Park Low Care 102

John Broadley Marion High Care 102

Isabelle (Fran) Brown Community Respite Services 102

Charles Harvey Malvern Low Care 102

Harold Jericho Murray Bridge High Care 102

Hilda May O’Donohoe Marion Community Services 102

Rubina Taylor Bellevue Heights High Care 102

Jean Bottomley Bellevue Heights High Care 103

Edith Donovan Bellevue Heights Low Care 103

Elma Lewis Leabrook Low Care 103

Alice McKee Westbourne Park High Care 103

Constance Semmens Paradise Low Care 103

Melva Baldock Murray Bridge High Care 104

Irene Harris Leabrook Low Care 105

Florence Schaff er Marion High Care 105

Left: Resthaven Marion centenarian, Vera Jarrad, a lifelong Sturt Football Club fan, enjoyed a visit on her birthday from Sturt Football Club player, James Wundke.

Clinical ServicesResthaven’s clinicians include Registered and Enrolled Nurses, Continence Nurse Advisers, Physiotherapists, Occupational Therapists, Social Workers and Podiatrists. These clinicians provide support and guidance to ensure that our residents and clients receive the highest quality of care and clinical services.

Clinical auditing is a core component of clinical governance, providing opportunities for continuous improvement, sharing knowledge and identifying new initiatives.

Resthaven supports continuity of clinical practice by employing three Relieving Care Coordinators, who support residential sites during periods of senior staff leave and during induction of new key nursing staff , and a new role was introduced; Clinical Services Coordinator.

The organisation’s Clinical Practice Manual, referenced by clinical staff in both residential and community services, was maintained to refl ect Best Practice. It provides current clinical care information, clinical procedures and competency packages for delegated tasks.

In 2011, Resthaven received funding from the Australian Government for a project exploring appropriate models of practice for Nurse Practitioners in aged care. Funded through this program, Resthaven employed Peter Jenkin as a Palliative Care Nurse Practitioner Candidate. In May 2013, Peter was endorsed as a Nurse Practitioner, becoming Australia’s fi rst Palliative Care Nurse Practitioner in Aged Care employed by an aged care provider.

His endorsement gives Resthaven residents and clients access to advanced and extended clinical care to provide the best outcomes for end of life care. Peter works across one community services and three residential sites, providing information and support to staff .

An initiative to update all falls prevention strategies to national benchmarks has commenced. Participation in a clinical pathway for Falls Risk identifi cation of community clients developed a Falls Risk checklist for use by Coordinators and pathways for client referral for allied health intervention.

“I feel comfortable knowing that help will be available when I need it.”

Client

16

Resthaven’s workforce of 1,848 employees (1,120 full-time equivalent) comprises 12% full-time, 61% part-time and 27% casual employees.

Career progression was encouraged, and the trend of internal promotions continued. Succession planning focused on balancing the age range where possible.

RecruitmentAs a large employer, attracting the right people is critical. There is a continual focus on the recruitment, retention and development of employees. Our strong brand awareness and public profi le is an asset that complements our recruitment strategy of centralising all applications and screening processes.

Career opportunities were promoted to the public via career expos and general advertising, as well as weekly internet and intranet updates.

To further promote career opportunities, a recruitment fi lm was launched and uploaded to Resthaven’s website and You Tube channels.

To improve our processes, a scoping exploration of e-recruitment options was undertaken, resulting in a budget allocation to implement this process in the next fi nancial year.

Workforce DevelopmentResthaven’s Workforce Development team off ered a diverse range of options to support employees in their orientation to Resthaven and professional development. Corporate induction for new employees, together with mandatory and optional education sessions, were a regular feature of the learning and development calendar.

Strategies to retain a skilled and capable workforce included initiatives such as:

• traineeships and apprenticeships

• Transition to Professional Practice programs developed with industry partners

• options for funding of individual professional development requests

• presentation of a wide variety of relevant education opportunities aligned to the training needs analysis fi ndings.

Mixed modes of education included:

• position specifi c development days

• workshops

• topic specifi c educational sessions

• IT based sessions

• external seminar opportunities.

Mentoring programs for nurses and allied health professionals who are new to aged care, together with support to access tertiary and VET sector study programs, are important elements.

Use of the Resthaven intranet has expanded, providing access to learning and development opportunities, such as self directed learning options, IT demonstration presentations and on-line resources.

Strategies for engaging with a future workforce also form part of Resthaven’s workforce development plan. Our commitment to provide learning options for a range of disciplines is expemplifi ed by a total of 363 student placements this year.

Partnerships with the three South Australian Universities and the Vocational Education and Training (VET) sector off ered students from allied health, medicine, nursing, leisure, health, hospitality, fi tness and community service the opportunity to learn about the importance of recognising the contributions of older people, as well as their needs. There was an increase in secondary school work experience students .

Volunteer ServicesIt has been an excellent year for Resthaven’s Volunteer Services, achieving steady progress in maintaining existing services, increasing volunteer numbers, as well as developing exciting new initiatives.

In June 2013, the volunteer workforce numbered 463. During the year, volunteers contributed 19,352 hours and 94 new volunteers joined Resthaven.

We aim to expand the capacity of the volunteer workforce to ensure a robust and dynamic service that touches the lives of residents and clients. Universal themes identifi ed across programs is a desire for more volunteers to provide individual one-on-one companionship, support to enhance art and gardening interests, and to share computing skills.

The themes of art, gardening and individual companionship are very popular volunteer roles that complement existing services.

The number of volunteers providing computer tutoring is growing and this trend is expected to continue.

In May, the support and commitment of Resthaven volunteers was celebrated at sunfl ower-themed High Teas. The sunfl ower represents the radiance and enthusiasm brought by volunteers to Resthaven and refl ects the gardening and art focus. During the High Teas, 59 volunteers were presented with appreciation awards, including 27 for fi ve years and two for a remarkable 35 years service. Awards are presented at fi ve year increments.

Our WorkforceVolunteers enrich the lives of older people, engage with the community and invest in Resthaven, our purpose and values.

Below: Resthaven Westbourne Park volunteers, Isabel Mitchell (left) and Theban Roberts serve George Telfer at the site shop.

17

Our People

Our Workforce

Above: Resthaven’s Limestone Coast Community Services staff proudly display their Safety Week competition entry.

Professional Development FundResthaven encourages employees to enhance their professional expertise through active participation in study and professional development. The Professional Development Fund was established to provide fi nancial support to employees.

During the year, many staff were supported to undertake a variety of study programs, with 92 staff from 29 diff erent job role groups at Resthaven taking advantage of the fund to participate in courses.

ScholarshipsAs part of Resthaven’s 75 Anniversary Celebrations in 2010, the Resthaven Board funded a number of undergraduate and postgraduate scholarships for full time nursing students with interest in aged care at the three Universities in Adelaide. The scholarships continued into 2012/2013.

Two Resthaven Personal Care Workers were awarded an undergraduate scholarship in 2013. Both expressed a desire to continue to work in Aged Care (at Resthaven) upon completion of their studies.

One scholarship awardee in the Master of Nurse Practitioner program graduated as a an endorsed Nurse Practitioner in 2013, and retains a keen interest in older people.

Benefi ts of the scholarship program:

• Stronger links and relationships with all three universities. Resthaven is invited to provide representation into course reviews and ‘invited speaker’ events.

• Positive promotion of Resthaven amongst nursing students and academics.

• It is an element of the emerging Resthaven “Teaching and Research in Aged Care” model.

• Scholarship recipients identify emerging knowledge and understanding of aged care and of nursing in an ‘ageing’ nation.

Additionally, Resthaven funded one doctoral scholarship at the Flinders University of South Australia for a candidate to research an area of relevance to disaster management and older people, and two postdoctoral research awards and a postgraduate scholarship for Alzheimer’s Australia Research Foundation.

Work Health Safety and Injury ManagementResthaven fosters a positive Work Health Safety and Injury Management (WHSIM) culture, supporting and involving employees in site Quality Work Health and Safey Committees and strategic programs.

Annual training includes delivery of inductions, mandatory training and targeted education, such as use of Chem Alert and Rapid Induct for contractors.

During the year, the Work Health Safety and Injury Management (WHSIM) Strategic Plan was reviewed and updated. The database was refi ned, streamlining data analysis.

Resthaven has a functional framework that supports hazard identifi cation and controls, which are regularly reviewed. The procurement and trial of relevant plant and equipment and chemicals is centralised.

A culture of reporting hazards is encouraged throughout the organisation and staff are vigilant in reporting hazards on behalf of residents, clients and themselves. Site Hazard Registers are monitored via site Quality, Work Health and Safety meetings.

The ChemAlert (chemical management system) was refi ned and chemicals used in housekeeping services reduced.

Positive engagement is encouraged throughout Safety Week. The focus for 2012 was Slips, Trips and Falls, with a competition attracting several high calibre applications. Resthaven Paradise and Eastern Community Services won.

Employee WellbeingResthaven supports employees through the following employee benefi ts:

Infl uenza Immunisation ProgramTo reduce the impact of infl uenza outbreaks, Resthaven staff were off ered free, on-site infl uenza immunisation. The immunisation rate increased by 6%, from 49% last year to 55% in 2012-13. This year, the Resthaven Staff Infl uenza Immunisation Program was delivered at sites by trained in-house personnel, improving access.

Employee Assistance ProgramResthaven’s Employee Assistance Program is an employee benefi t that off ers free confi dential counselling to employees and direct family members. Over the 12 month period, there were 103 counselling sessions with our provider, ACCESS/OCAR.

Early Intervention PhysiotherapyThe Early Intervention Physiotherapy Program supports employees who may have a non-work related injury or pain, off ering up to four physiotherapy sessions per year with an approved physiotherapist. The aim of this employee benefi t is to reduce the incidence of ‘over time injury’.

Employee RecognitionIn appreciation of long term dedication and commitment, staff are recognised annually through Appreciation Awards.

This year, 60 staff were eligible to receive awards at fi ve year intervals, from ten years’ service. Awards were presented at an awards luncheon by Mark Porter, Board President.

The ‘25+ Club’ now has 39 employees with 25 or more years’ service.

18

Our WorkforceService Quality and ImprovementResthaven’s Quality Management System promotes a culture of continuous improvement that aligns with the external accreditation processes in provision of residential aged care and in-home care and support services. The organisation performs exceptionally well during external accreditation audits and continues to resource and deliver excellent systems in an environment of fi scal restraint.

Resthaven Community Services were accredited to the Quality Improvement Council (QIC) Standards for Health and Community Services to February 2013. Due to changes announced as part of the aged care reforms, it was determined not to renew the QIC accreditation.

During 2013, the Department of Health and Ageing reviewed Resthaven’s performance against the Community Care Standards (which apply to all community aged care services it funds). Resthaven’s metropolitan Community Services sites were assessed as meeting all standards. Rural sites will be evaluated later in the year.

All requirements of the Department of Veterans’ Aff airs were met.

Resthaven’s residential services are audited triennially by the Aged Care Standards and Accreditation Agency. All sites are fully accredited and subsequent unnannounced contact visits have been very successful.

Corporate audits of workplace health and safety, quality, community and clinical services are conducted.

Work Health Safety Policy StatementResthaven Incorporated accepts that a general duty of care is owed to all Resthaven workers. In line with Resthaven’s Strategic Plan, this duty of care is managed through a planned and systematic risk management approach to managing hazards.

Resthaven is committed to ensuring that work practices and procedures adopted throughout the organisation comply with the standards required by the Work Health, Safety (WHS) Act, WHS regulations, Approved Codes of Practice and WorkCover Self Insured Performance Standards.

Resthaven is committed to providing quality injury management services to all workers who suff er a compensable workplace injury or illness. This entails a commitment to consultation and communication, equitable and eff ective rehabilitation and claims management.

Offi cersAs of 1 January 2013, South Australia is aligned to the nationally harmonised Work Health and Safety legislation.

A critical area of the new legislation is the removal of the Responsible Offi cer provisions and introduction of Offi cers.

Under the Work Health and Safey Act (Act), Resthaven is considered a ‘Person Conducting a Business or Undertaking’ (PCBU) and Resthaven Offi cers must exercise due diligence to ensure that all duties and obligations consistent with the Act are met.

Key PersonnelIn compliance with the Aged Care Act 1997 (Cwth), a Key Personnel Register was kept. This included Board Members, the Chief Executive Offi cer, Executive, Managers, Assistant Managers and Care Coordinators.

Workplace Gender Equality Act 2012 To focus on promoting an improving workplace gender equality and outcomes for both women and men, the Equal Opportunity for Women in the Workplace Act 1999 was renamed the Workplace Gender Equality Act 2012. Resthaven complied with reporting requirements of the new Act.

Industrial/Employee RelationsNegotiations were fi nalised for the Resthaven Incorporated Residential Aged Care and Community Services Enterprise Agreement 2013 - 2016, eff ective from 1 July 2013.

An Employee Climate Survey was conducted in May, with 789 Resthaven employees (43%) responding. The overall results indicate that, whilst there are areas where improvement can be made, Resthaven is in a “Culture of Ambition”, with 53% of the respondents “engaged” with Resthaven and its values.

Workers Compensation and Rehabilitation Resthaven is a self insured employer, audited by WorkCover against self insured standards. The next self insurance evaluation is to be conducted in early 2014. During the reporting period, Resthaven complied with the obligations of the Code of Conduct for Self-insured Employers under the WorkCover Scheme and Schedule 1 of the Workers Rehabilitation and Compensation Regulations 2010.

Criminal History ChecksCriminal History checks for all employees and volunteers prior to commencing employment or volunteering services is mandatory. This fi nancial year, 1,454 employee checks and 301 volunteer checks were conducted.

All existing employees are required to undergo a repeat check on a minimum frequency of three years. An audit by Fit2Work found Resthaven fully compliant.

To ensure that residents and clients were satisfi ed with their services and/or care, feedback regarding service quality was actively encouraged via feedback brochures, focus groups, surveys and general comments. Twenty focus groups were held with residents and/or family representatives and ten with community clients. Improvements were also prompted by action requests and feedback. This year, Resthaven received 843 compliments and 281 complaints. All complaints were investigated and appropriate action taken. With every complaint, there was an opportunity for improvement, and many improvements resulted from satisfactorily addressing the issues raised.

2012-13 Quality improvements included:• annual client focus groups and site

specifi c client surveys; with high levels of satisfaction received

• annual audit cycles; with high levels of compliance achieved

• specifi c strategies to reduce incidents associated with client/carer self administered medications

• implementation of electronic progress notes for Community Services

• an initiative to update all falls prevention strategies to national benchmarks.

“Resthaven staff are the key factors to support people like my husband and I, to remain in our home. We know we can always rely on your friendly and courteous service. Bless you all. You truly live by “The Golden Rule.”

Client

Below: Resthaven Murray Bridge residents, Francy Reu and Laurel Chapman

19

Our People

Corporate ServicesProperty and DevelopmentThis year, several major building projects were completed, and plans for new ones progressed. Smaller projects were also undertaken.

Forward planning continued for a residential site at Port Elliot. Plans were lodged with the Alexandrina Council in July 2011. During extensive consultation with council and the community, plans were modifi ed and development consent granted in late 2012.

Construction for the redevelopment at Resthaven Leabrook commenced in mid 2012 and is planned for completion early in 2014. The old Semmens Wing will be replaced with eight apartments and 15 low care rooms. The high care area is to be converted to all single rooms with ensuite bathrooms.

Exploration into planning options for an upgrade of the shared rooms and shared bathrooms in high care at Resthaven Malvern continues.

A new Head Offi ce to be built on a parcel of land on Greenhill Road, Wayville, will provide a centrally located, consolidated Head Offi ce, with potential for future development of accommodation on the balance of the land. The site has been cleared and plans lodged with Council.

Environmental ResponsibilityResthaven is committed to sustaining the environment and continues to maintain a range of systems and procedures that aim to achieve this.

In designing new or planning alterations to existing facilities, opportunities to incorporate features such as correctly orientated windows, increased insulation of walls and roof, collection and reuse of rainwater for toilet fl ushing and irrigation, and waste storage space designed to accommodate recycling are pursued.

All Resthaven sites participate in waste recycling programs, directly reducing the landfi ll disposal by 30%. Waste directed to landfi ll goes through a secondary sort and any additional green waste, cardboard, metal and other recyclable material that can be removed is. Currently approximately 60% of all waste that is sent to landfi ll is diverted to other recycling facilities, increasing the proportion of waste recycled to approximately 70%.

We continue to adapt our operations where possible to increase our commitment to environmental sustainability.

Risk Management and Business ContinuityResthaven promotes a sound risk management focus and culture, with strong systems in place. The Corporate Risk Register, risks and controls are regularly monitored and reviewed.

Planning to mitigate bush fi re risk at Resthaven Bellevue Heights continues. This year, diesel pumps were installed for the water tanks and pipe work was replaced.

Research ProjectsResearch projects that aim to improve the capacity of employees to deliver high quality service and care included partnerships with external stakeholders.These focussed on teaching and research in aged care, as well as developing models of clinical mentoring in the workplace.

EBPAC ProjectTogether with six partners, this year Resthaven commenced a project funded by the Department of Health and Ageing under the Encouraging Better Practice in Aged Care (EBPAC) initiative. The ‘Clinical Mentoring: from Evidence Based to Outcomes for Older People’ project aims to develop a clinical mentoring model to increase clinical competence and improve the quality of care and quality of life outcomes.

As the lead organisation, Resthaven aims to ‘determine the eff ectiveness of the clinical mentoring model by bringing about workplace and practice change with positive clinical outcomes for older people’. Clinical Mentors have a specifi c clinical

priority, using their mentoring skills to improve knowledge in that clinical priority area. Our focus is on pain management.

TRACS ProjectThe Teaching and Research Aged Care Services (TRACS) project, ‘Preparing an Aged Care Workforce: building the model for teaching and research in aged care’, aims to develop an overarching framework for teaching, research and development across Resthaven. An important aspect of this project are the links with project partners, the University of Adelaide and TAFE SA.

Other Projects• Health Workforce Australia (HWA) project:

Medication Use in the Community.

• Introduction of electronic case notes in Community Services.

• Work with local hospital networks to develop client pathways to independence and chronic disease management.

• Social Isolation ARC linkage grant, a collaborative of national and international providers with the University of Adelaide for a three year research project.

• International research collaborative, examining the economic benefi ts of Consumer Directed Care approaches.

• A ‘Rapid Access’ project at Resthaven Mitcham, involving Southern Area Health, gave 24 hour access to Mental Health staff and Geriatricians to assist with particularly diffi cult behavioural issues. The system is now available at Malvern, Westbourne Park and Bellevue Heights.

Left: Fay Somerfi eld and Heather Roulston (mother and daughter) at Resthaven Mount Gambier.

Above: Resthaven Westbourne Park knitters, Ruth Farquhar (left) and Merle Cottle show Virginia Klemm their work.

20

Corporate Services

ConclusionResthaven respects and values older people, treasuring their wisdom. Resthaven is proud to deliver outstanding aged care and support throughout South Australia.

Below: Old scholar and Resthaven Malvern resident, Margaret Clark, has fond memories of her school days at what was known as Methodist Ladies College, now Annesley. She enjoyed a visit to the Junior School and meeting current students, posing for photographs for Resthaven’s ‘Sharing the Wisdom’ positive images campaign.

Information Communications TechnologyThis year, the ICT department assisted with key projects and continuous improvement of systems and processes.

A major disruption to the computer network resulted in a major infrastructure overhaul.

Upgrade and standardisation of the Proximity Card and CCTV systems at several residential sites was completed, enabling staff to use proximity cards for building access and key access/egress points monitored by CCTV. This project will continue next fi nancial year to provide a safe and secure environment for staff , residents, families and visitors.

Expansion and standardisation work was also undertaken on the residential nurse call systems with additional call points installed in areas such as public/disabled toilets, hairdressing salons and activity halls.

A signifi cant change in the client management systems is required to implement the Consumer Directed Care model in Home Care packages. This project has resulted in extensive software changes and development of new software tools.

Hardware and infrastructure improvements continued in the ongoing replacement cycle and reduction and standardisation of the printer fl eet. Several sites received upgrades for more reliable connectivity to the corporate network.

Public Relations Resthaven takes a proactive approach to public relations and uses a mix of channels to build brand awareness and consumer confi dence. Marketing of Resthaven services is increasingly important due to the aged care reforms, which are creating increased competition and consumer choice.

A brand refresh is currently underway and will be gradually implemented. A review of site signage resulted in replacement of old signs at several locations.

Promotional fi lmsAs visual presentations give a better understanding of what Resthaven off ers, this year, two projects involved production of promotional fi lms for the website and YouTube channel. A recruitment fi lm to promote working at Resthaven was completed early in the year. A residential promotional fi lm of Resthaven Paradise was the fi rst of ten residential site feature fi lms to be completed next fi nancial year.

MediaThroughout 2012-13, a total of 160 items regarding Resthaven appeared in various media. Our ongoing campaign to promote positive images of vocational work with older people resulted self-generation of 89 positive items in at least one media channel.

Monthly guest speaker spots on RPH Adelaide continued our community engagement.

Issues were managed to protect our investment in our corporate image, brand and public profi le.

Internal CommunicationResthaven places a high priority on internal communication, producing internal newsletters for all residential locations, staff and volunteers. A total of 52 newsletter editions were produced and distributed to sites throughout the year, supplemented by electronic news announcements on the intranet and website.

Traffi c to www.resthaven.asn.au increased, with a total of 50,749 unique individuals visiting the site. Over the year, the site was visited 61,570 times. On average, each visitor viewed three or four pages each session.

Social media pages on Facebook, Twitter, Google+ and YouTube increase the channels through which people can access information about Resthaven. The social media sites are generating an increasing number of referrals to the Resthaven website.

Above: New signage at Resthaven Murray Bridge and Hills Community Services and below, at Resthaven Marion Community Services.

Established in 1935 as a Home Mission of the Methodist Church, Resthaven is an aged care community service of the Uniting Church in Australia. Every day, Resthaven shares the lives, aspirations, experience and wisdom of more than 8,000 older people and their carers, supporting them to remain independent for as long as possible.

Resthaven aims to enhance the quality of life for older people and their carers by providing high quality, responsive services according to individual need and availability. Services extend from basic support to very high care at home, to 24 hour a day, seven days a week, high level care in residential accommodation, as well as respite for carers.

Approximately 7,000 older people access community care and support options to assist them to live independently at home and to maintain their social connections. These include social support groups, health and wellbeing services, professional nursing and allied health services, in-home support and clinical care, planned respite for carers, veteran-specifi c services and assistance with care and housing.

Around 130 people live independently in retirement units or apartments.

Resthaven operates residential aged care facilities at ten locations, supporting more than1,100 older people living in either short term respite, high or low level residential care accommodation.

Resthaven off ers services throughout metropolitan Adelaide, the Adelaide Hills, Murraylands, Riverland, Fleurieu Peninsula and the Limestone Coast.

Our workforce of approximately 1,850 employees is supported by 450 volunteers.

Funding A charitable, public benevolent institution, Resthaven is separately incorporated and fi nancially independent of the Uniting Church. Resthaven is recognised as a deductible gift recipient by the Australian Tax Offi ce.

Resthaven receives subsidies from governments, grants, client contributions and income from investments, which cover operational expenses and fund capital works. Bequests, donations and fundraising activities assist in maintaining the level of care and services provided.

Respecting DiversityResthaven recognises and embraces the diversity of the Australian community which is refl ected in Resthaven’s residents, clients, employees and volunteers. We strive for excellence in our work with individuals, value inclusion, unity and tolerance, and respect the dignity of each person.

We expect that all staff , volunteers, residents, clients, their families and carers embrace these values and treat each other with mutual respect and understanding, paying due regard to each person’s country of birth, language, culture and beliefs.

Resthaven provides outstanding care and support to older South Australians and their carers.

Resthaven is a diverse community of people: residents, clients, staff , volunteers, families, friends and other stakeholders.

We Value:• Respect• Integrity• Choice• Individuality• Independence• Belonging• Resourcefulness• Safety and Wellbeing.

Strategic Key Areas: The Strategic Plan 2010-2015 sets parameters for the direction of the organisation. Three key areas defi ne objectives and action plans:

1. To provide quality services and support for quality of life outcomes

2. To attract and retain quality staff

3. To undertake service growth and development in a planned and considered manner.

These areas remain dynamic.

Organisational Flow Chart:

ContentsPresident’s Message ______________ 1Resthaven Board _________________ 2Chief Executive Offi cer’s Review ____ 3Highlights of the Year _____________ 6Financial Review ________________ 7Financial Statements _____________ 8Our Services ___________________ 12Our Workforce _________________ 16Corporate Services ______________ 19

INTEGRITY

EXCELLENCEADVOCACY

SAFETY

QUALITY

PRIVACY

DIGNITYRESPECT

OPENNESS

RESIDENTCLIENT

SEN

CC

Y O

GGR

AD

INDEPENDENCECECE

SELF RELIANCECCECC

NCNCE

CHOICE



Program Managers

Senior Managers

Executive Managers


Resthaven Board




Program Managers

Senior Managers

Executive Managers


Resthaven Board


OverviewStatement of Purpose

Cover (L-R): At a respite outing for Resthaven Onkaparinga Community Services are Iris Morgan, Val Smith, Lee Bennetts, Norman Suitor and Denise Fiegert and below, Iris Morgan, strolls at Old Noarlunga with Gill Noonan.

Resthaven IncorporatedABN 79 976 580 833

Postal AddressPO Box 327, Unley SA 5061

Email headoffi [email protected]

Website www.resthaven.asn.au

Head Offi ce43 Marlborough StreetMalvern, South Australia 5061

Telephone (08) 8373 0211 Facsimile (08) 8373 0976

Corporate Offi ces237 Glen Osmond RoadFrewville SA 5063


202 Glen Osmond RoadFullarton SA 5063


Residential Vacancy Inquiries:Contact the Admissions Department Telephone (08) 8373 0211Email [email protected]

Community Services Inquiries:Phone 1300 13 66 33 Email [email protected]

Corporate Profi le at 30 June 2013Richard HearnChief Executive Offi cer

David Norton Executive Manager, Finance and Corporate Services

Tina Emery

Executive Manager, Residential Services

Sue McKechnie Executive Manager, Community Services

Des Itsines Executive Manager, People, Culture and Risk

Wendy MoreyExecutive Manager, Workforce Development

AuditorBDO

BankerWestpac Banking Corporation

ArchitectBrown Falconer Group Pty Ltd

Community ServicesResthaven Agedcare Alternatives1/445 Fullarton Road, Highgate SA 5063Telephone (08) 8271 3888

Resthaven Community Respite Services 31/12 Township Road, Marion SA 504336 Sussex Terrace, Westbourne Park SA 50416-8 Township Road, Marion SA 50435 Truro Avenue, Kingswood SA 5062Telephone (08) 8358 3173

Resthaven Limestone Coast Community Services17 Gordon Street, Naracoorte SA 5271914 Pavy Drive, Naracoorte SA 52711/6 Davenport Street, Millicent SA 5280Telephone (08) 8762 4389

Resthaven Marion Community Services43 Finniss Street, Marion SA 5043 Telephone (08) 8296 4042

Resthaven Murray Bridge & Hills Community Services88 Adelaide Road, Murray Bridge SA 5253Shop 5, Victoria Cres, Mt Barker SA 5251Unit 3/2, Donald St, Strathalbyn SA 5255Telephone (08) 8531 2989

Resthaven Northern Community Services16 Gillingham Road, Elizabeth SA 5112Telephone (08) 8252 6811

Resthaven Western Community Services391 Torrens Road, Kilkenny SA 5009111 Regency Road, Croydon SA 5008Telephone (08) 8345 0577

Resthaven Onkaparinga Community ServicesSuite 103, Commonwealth House Beach Road, Noarlunga Centre SA 5168Ph: (08) 8326 3444

Resthaven Paradise & Eastern Community Services61 Silkes Road, Paradise SA 5075111 Hampstead Road, Manningham SA 5086Telephone (08) 8337 4371

Resthaven Riverland Community Services60 East Terrace, Loxton SA 5333Telephone (08) 8584 5866

Maintenance Services25 Woodlands Terrace, Edwardstown SA 5039Telephone (08) 8277 0160

For the latest information, visit:

www.resthaven.asn.au

Residential ServicesResthaven Bellevue Heights47 Eve Road, Bellevue Heights SA 5050Telephone (08) 8278 8588

Resthaven Craigmore200 Adams Road, Craigmore SA 5114Telephone (08) 8254 4008

Resthaven Leabrook336 Kensington Road, Leabrook SA 5068Telephone (08) 8332 4333

Resthaven Malvern43 Marlborough Street, Malvern SA 5061Telephone (08) 8272 0222

Resthaven Marion10 Township Road, Marion SA 5043Telephone (08) 8296 7555

Resthaven Mitcham48 Smith-Dorrien Street, Mitcham SA 5062Telephone (08) 8271 0639

Resthaven Mount Gambier24 Elizabeth Street, Mount Gambier SA 5290Telephone (08) 8723 0911

Resthaven Murray Bridge53 Swanport Road, Murray Bridge SA 5253Telephone (08) 8532 1969

Resthaven Paradise61 Silkes Road, Paradise SA 5075Telephone (08) 8336 5444

Resthaven Westbourne Park30 Sussex Terrace, Westbourne Park SA 5041Telephone (08) 8271 3300

Resthaven Incorporated

AnnualReport2012-2013